As a Customer Success Manager (CSM), you'll report to our Manager of Customer Success and manage the success and net retention of your portfolio of customers. You will combine technology expertise, business acumen and passion for customer success to promote our customers' and company's expected outcomes. We are looking for team members who are excited to learn our platform and become fluent in fraud, e-commerce and payments, where we provide value. As a trusted advisor with a deep product and industry knowledge, you'll be able understand customers' goals and help them optimize performance. You'll collaborate internally with management and broader teams to provide an outstanding customer experience and drive continuous improvement for Signifyd.

Responsibilities:

• Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
• Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
• Identify, establish, and strengthen relationships with current and potential team members within your accounts
• Close renewals and seek out additional expansion opportunities within your book of business
• Ensure swift resolution of account issues by using resources from cross-functional teams, as needed
• Work with Marketing to identify and convert successful customers into advocates
• Embody Signifyd values and serve as a role model for other team members
• Develop collateral and conduct periodic business reviews with client executive teams
• Be a face of the company at trade shows and other industry events, both virtually and in person
• Participate in on-call schedule every 6-8 weeks on Fridays to support the 4-day workweek for the Customer Success team. Primary work will be responding to any customer escalations that arise that customer support cannot resolve.

Requirements for position:

• 2+ years of Customer Success Management or Account Management; technology background preferred
• Customer management experience within complex accounts
• Excellent communication and presentation skills
• An analytical and metrics-driven work style
• Ability to analyze complex situations and develop associated action plans and lead teams to achieve goals
• Deep experience generating and manipulating data for presentations (Microsoft Excel, Looker, etc.)
• Motivated, resourceful, detail-oriented, and highly organized
• Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
• Background in e-commerce, fraud or payments industries is a plus

#LI-Remote

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

Join the Platform Foundation team at LivePerson! We’re in search of a Senior Frontend Engineer to become part of our dynamic environment. Your responsibilities will involve engaging in various projects across different company domains to streamline and help improving customer-brand interactions via messaging platforms. Collaboration is essential as you collaborate with internal teams, external partners, and major clients to create exceptional products. Our focus is on the core services such as the personal data deletion framework, the service registry, which are at the heart of the LivePerson’s products.

You will: 

• Work collaboratively in a cross-functional team (PM, UX, engineering, science) team to transform user stories into prototypes & production code
• Thoughtfully apply UI design principles & best practices for RWD
• Building & deploying user-facing features for multiple browsers
• Identifying & eliminating perf. & scale issues that ripple from front-end to back-end
• Be globally minded & inclusive - we are a global team and value the diverse contributions of others.

You have:

• 8+ years of experience in Web Intensive applications
• Deep knowledge and understanding of client-side architecture and experience in building large scale and high performance web applications
• Proficient in understanding of web markup, including HTML5, CSS3
• Experience using vanilla JS
• Experience using CSS preprocessors such as SASS or LESS
• Experience using build tools such as Webpack, Gulp or Grunt.
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of cross-browser compatibility issues and ways to work around them
• Proficient understanding of code versioning tools, such as Git
• Good understanding of scalability design principles
• Understanding principles of design and knowledge of user experience and accessibility
• Self-starter with strong motivation and execution capabilities
• Knowledge of frontend testing frameworks such as Jasmine and Karma is a plus
• Proficiency with JavaScript ES6 and Typescript is a plus

Benefits: 

• Time away: Vacation, public holidays and care days.
• Financial: Pension, deferred pension and ESPP.
• Family: Parental leave.
• Development:  Generous tuition reimbursement and access to internal professional development resources.
• Additional: Exclusive perks and discounts.
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

Join the Platform Foundation team at LivePerson! We’re in search of a Senior Frontend Engineer to become part of our dynamic environment. Your responsibilities will involve engaging in various projects across different company domains to streamline and help improving customer-brand interactions via messaging platforms. Collaboration is essential as you collaborate with internal teams, external partners, and major clients to create exceptional products. Our focus is on the core services such as the personal data deletion framework, the service registry, which are at the heart of the LivePerson’s products.

You will: 

• Build the platform that serves the real time monitoring needs of our customers
• Design and develop high-volume, low-latency applications for important systems and delivering high-availability and performance
• Design complex high performance backend services using Java
• Develop technical specifications and documentation
• Debug production issues and help maintain existing code
• Participate in on-call rotations

You have:

• Bachelor's or Masters degree in Computer Science or a related field
• At least 2+ years of software development experience
• Programming skills in Java
• Experience working with public cloud platforms like AWS / GCP
• Experience in Kubernetes
• Experience with Git, Jenkins, and other Development tools
• Experience debugging/testing applications
• Experience building RESTful microservices
• Familiar with basic Devops tasks for deploying applications in dev/test environments

Benefits: 

• Time away: Vacation, public holidays and care days.
• Financial: Pension, deferred pension and ESPP.
• Family: Parental leave.
• Development:  Generous tuition reimbursement and access to internal professional development resources.
• Additional: Exclusive perks and discounts.
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

About the role:

Samsara is seeking a Strategic Planner - Projects to support our growing WW Planning team. In this role, you will partner with Supply Chain, Fulfillment, Sales, Sales Operations, Finance, Product, R&D, and other teams to understand our full product manufacturing and sales cycle. You will work with cross-functional teams to identify go-to-market, deliver market insights on customer trends, evaluate key sourcing assumptions, and provide subject matter expertise to executive stakeholders and the rest of the Planning team. Ideal candidates should be curious learners with experience in SaaS pricing analytics and benchmarking, be able to drive new processes and tools, and be comfortable translating large amounts of data into actionable insights.  

This role is fully remote and can be based out of Canada or the US, reporting to the Director of WW Planning.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click hereto learn about what we value at Samsara. 

In this role, you will: 

• Scope and own high-impact projects that don’t fit neatly within one team’s scope within the Operations org, coordinating with multiple stakeholders to ensure holistic solutions.
• Assist in developing the Planning strategic roadmap (demand and supply) over the next 3-5 years, measuring and reporting progress on programs in flight.
• Collaborate with cross-functional teams, providing data-driven insights to support strategic decisions and gaining buy-in from key executive stakeholders.
• Cultivate long-term relationships with key stakeholders and customers, understanding their needs and how Samsara can meet them.
• Contribute to functional strategy, improving processes based on a comprehensive understanding of Samsara's mission and strategic goals.
• Establish a deep understanding of Samsara’s business, products, and company priorities to assist Demand Planners and Supply Planners with insights for new programs/features, customer trends, and continuous improvement.
• Use technical expertise to efficiently gather new data, automate data processing, and implement tools and best practices for data management. 
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Degree in a relevant analytical field (e.g. finance/economics/mathematics/computer science/data science).
• 8+ years (or 6+ with Masters) of combined experience in consulting and supply chain planning, demand planning, business planning, or project management.
• Demonstrated results in creating and implementing scalable standard operating procedures, performance metrics, and feedback mechanisms. 
• Excellent analytical skills with the ability to clearly lay out assumptions, risks, and opportunities in logical models.
• Strong communication skills, including the ability to quickly synthesize information in a digestible format for a wide variety of stakeholders.
• Demonstrated ability to structure problems, focus on detail and accuracy, and ability to respond creatively with flexibility to issues.
• Ability to define best practices for data collection processes, translate data into insights, and drive impact.
• History of collaboration across technical & non-technical teams with strong relationship-building skills.
• Proven strategic business thinker who keeps the desired outcome in mind while driving results.

An ideal candidate also has:

• Passion for building a world-class customer experience (internal and external).
• Prior experience using Databricks, NetSuite, Salesforce, and e2open.
• Proficiency with applied SQL/data querying languages, BI/visualization tools (e.g. Tableau, PowerBI), Excel/Google Sheets, R, Python, or other analysis tools.
• Experience in a fast-paced, high-growth environment, preferably within SaaS-based technology companies.

About the role:

We are seeking an experienced content marketer with strong storytelling skills and an analytical mindset. In this role, you will be responsible for leading and scaling our research report program—keeping tabs on industry trends, commissioning surveys on newsworthy topics, and working cross-functionally to translate data insights into compelling multimedia reports for our audience of customers, prospects, and media. 

The right candidate for this role is an exceptional writer with a passion for turning complex data into captivating content. Proven experience creating successful research reports or other data-driven multimedia content is required, as well as strong cross-functional collaboration, project management, and communication skills.

This role is open to candidates residing in the US except the San Francisco Bay Area (125 mi. radius from 1 De Haro St, San Francisco) and NYC Metro Area (50 mi. radius from 131 W 55th St, New York).

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click hereto learn more about Samsara's cultural philosophy. 

In this role you will:

• Help scale our research report and data storytelling programs, supporting the development of multiple research reports and data stories per year in partnership with a cross-functional team. Support topic selection, internal alignment, survey questionnaire development, vendor management, timeline management, content creation, review, approvals, publication, distribution, and impact measurement.
• Keep a pulse on industry news and trends that impact physical operations, indentifying novel ways to use data (either proprietary data or third-party survey data) to differentiate Samsara as a thought leader with a unique POV.
• Capture the attention of an enterprise, executive audience through creative collaboration with design; communicate complex concepts with clarity and concision.
• Act as a strategic cross-functional leader, partnering with dozens of stakeholders across functions and regions to drive alignment, manage interdependencies, and create and deliver on timelines. 
• Distribute and amplify research reports and data stories you produce in partnership with cross-functional stakeholders and channel owners.
• Define and track key performance indicators (KPIs). Regularly measure and report on the impact of your work and the broader program.
• Keep a high bar for the integrity and quality of content you write and review, ensuring consistency with our brand style guide, voice, and tone.
• Support other priority Content Marketing programs, including customer storytelling, throughout the year.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team) as we scale globally and across new offices.

Minimum Requirements for this role:

• A Bachelor’s degree in Journalism, English, Communications, or a related field.
• 5-7+ years of proven content marketing experience, with at least 1+ year creating research reports or data stories. Must have experience turning data insights, either from internal or third-party sources, into compelling multimedia content.
• Stellar communication and project management skills, with experience leading cross-functional projects and facilitating alignment across many stakeholders. 
• Ability to independently drive content creation from end to end, including managing internal approvals, timelines, and third-party vendors.
• Meticulous attention to detail with proven copywriting, editing, and proofreading skills.
• Samples of interactive and engaging marketing materials such as reports, web page content, e-books, blog posts, case studies, videos, infographics, emails, etc.
• Strong work ethic, team-player mentality, and experience working in a fast-paced, dynamic work environment managing multiple workstreams end-to-end.
• Experience using analytics to determine the impact and effectiveness of content programs. Preferred experience with content and web analytics tools (such as Google Analytics and Salesforce)

An Ideal Candidate Also has:

• Experience with content management systems such as Contentful.
• Knowledge of SEO best practices and experience with SEO tools such as Ahrefs or Clearscope.