Fender Musical Instruments Corporationis a world-famous brand with offices across the globe.Fender was born in Southern California and has built a worldwide influence beyond the studio and the stage. A Fender is more than an instrument; it’s a cultural symbol that resonates globally.

We are searching for an eCommerce Content Specialist to join our team. This role is to strategically plan and optimize digital content that captivates, informs, and motivates customers to increase engagement and sales.  This position is accountable for driving positive financial results and works closely with cross-functional teams to ensure the appropriate planning and execution of content strategies to meet online business goals and strategies.  The focal point of this role is to drive and optimize online content strategies to create a world class digital shopping experience.

Essential Functions:

• Build, test, and deploy online campaign content for all Fender.com. While not responsible for designing creative elements of the site, this individual will use data and industry knowledge to work strategically and partner alongside the site merchandising, marketing, creative services, and global teams to execute a content experience that allows Fender.com be an outstanding shopping destination for the brand.
• Work closely with the merchandising and marketing teams to plan, manage and execute content calendars for homepages, product category focuses, new launches, inventory availability and marketing initiatives.
• Manage outlining and briefing content plans into the marketing and creative teams, for all content needs across new product launches, promotions, and DTC commercial activations.
• Partner with the merchandising team, plan and execute curated category landing pages to support DTC commercial moments, new product launches and guided-selling journeys.
• Maintain site Category and URL redirects, ensuring accurate and timely execution.
• Stay informed about industry trends, competitor activities, and customer preferences to enhance Fender's content strategy.
• Regularly monitor and analyze content performance utilizing data and share with the broader ecommerce team to help generate and drive future content decisions and strategies.
• Collaborate with User Experience teams on development and enrichment of content and customer journey.
• Assesses the competitive landscape by examining content strategies of key competitors and best-in-class online retailers to understand emerging online trends and recommend changes to the online category strategy based on customer and competitor insights.
• Continually seeks to improve the online experience by researching and staying abreast of new and innovative online solutions and capabilities; key competitor actions; industry trends and emerging customer and market needs.
• Additional duties as assigned.

Qualifications:

• Bachelor’s degree in marketing, Graphic Design, Business, or related field.
• 3-5 years eCommerce content and/or merchandising experience, ideally in a direct-to-consumer environment
• Salesforce Commerce Cloud Page Designer experience.
• Shopify platform experience is strongly preferred.
• Experience with Adobe Photoshop preferred.
• Experience with Contentsquare, Google Analytics a plus.
• Consumer-focused, highly analytical, and inquisitive by nature
• Excellent communication skills, both written and in-person

About Fender Musical Instruments:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Presonus®, Gretsch®, Jackson®, EVH®, Charvel®, Bigsby®, and Groove Tubes®, among others. For more information, visit www.fender.com. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.

​​About the Role:

We are seeking a Coordinator, Digital Content (Contract) to join our Organic Content team. In this role, you will support us in building and growing our content library to increase brand awareness and engagement and build brand affinity. You will partner closely with SEO, Editorial, Organic Social, Engineering, Design, and Product teams to create and scale content for our YouTube channels. 

This position requires a keen understanding of YouTube's algorithm, video optimization techniques, and content management best practices. Successful candidates will enjoy rolling up their sleeves and are committed to delivering high-quality digital experiences that contribute to organizational success.

You Will:

• Maintain an organized weekly content calendar to schedule uploads effectively and ensure timely delivery of content.
• Manage weekly YouTube content uploads.
• Create compelling, educational, and SEO-optimized title and description copy for YouTube.
• Perform keyword research and optimize YouTube videos with keyword tags.
• Optimize existing content with links back to the site and relevant content.
• Manage video assets to prep for embeds in blog posts on the Hims and Hers websites.
• Optimize for YouTube with the creation of updated titles, description copy, keywords, and links to site.
• Partner with our Sr. Social Video Editor to create a strategy for cross-posting YouTube content to other social platforms (TikTok, Instagram Reels, etc.).
• Manage the YouTube community engagement and respond to comments on YouTube to drive on-platform engagement. 
• Interface with customer service teams and medical professionals to craft brand-appropriate responses to public comments. 
• Perform audits of existing content to record and remove mentions of sunsetted products, images, brand ambassadors, claims, etc.
• Utilize YouTube Analytics to monitor basic channel performance, and key engagement metrics to provide high-level trends insights to Editorial and Social teams.
• Assist with the management of the content architecture and placement of content in the user experience.

You Are:

• Knowledgeable of YouTube Studio, with advanced proficiency in content creation, editing, and administration. Able to navigate content publishing interfaces, troubleshoot issues, and provide comprehensive training to users at all skill levels.
• Familiar with project management & collaboration tools such as Confluence, JIRA, Slack, and Monday.com to track progress, and collaborate with team members effectively. 
• Service-oriented. You work quickly and collaboratively on technical projects and provide an informed perspective on web best practices. 
• Motivated to work hard in a fast-paced environment, and enjoy balancing numerous priorities and demands

You Have:

• 2+ years of video publishing and content management experience (YouTube Studio a must, preference for additional experience with Contentful)
• 2+ years of community moderation experience on YouTube and/or other social media platforms  
• Strong understanding of SEO principles
• Excellent written and verbal communication skills
• Attention to detail and commitment to producing high-quality work
• Ability to work efficiently in a collaborative, fast-paced environment
• Experience with web user experience (UX) is a plus
• Experience creating organic content on Reddit (not required but a plus)

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

Do you have a knack for making things interesting and informative at the same time? Can you explain complicated concepts in ways everyone can understand? Are you a clear and concise writer who loves to collaborate with others while working autonomously?

 If so, we’d love to chat with you about joining our small but mighty Product Operations team. Invoca is seeking a talented Technical Writer to create and publish internal and customer-facing product documentation for our multiple products. You’ll be responsible for understanding the technical nitty-gritty so that folks who need to troubleshoot our products will have all the information at their fingertips. 

The ideal candidate will be focused on delivering customer value through fostering technical understanding of our products, ensuring industry best practices for style and delivery types across our existing product documentation (we’re open to your ideas!), collaborating with stakeholders, prioritizing documentation requests, refining the documentation backlog, helping establish documentation needs at each stage of the product release process, and applying your learnings to continually improve the delivery process of the technical documentation. 

This position will report to the Head of Product Operations and have a substantial impact on the organization in shaping Invoca’s knowledge base and product delivery process. 

You Will:

• Create and publish internal and customer-facing documentation to support product adoption and customer success. This includes: product how-tos, best practices, FAQs, technical enablement documentation, and more.
• Work closely with the Product Management team to track upcoming product releases and publish supporting documentation.
• Work closely with the Customer Success team to prioritize and fill gaps in existing documentation. 
• Partner with the Customer Education team to ensure both “expected path” and “technical troubleshooting” documentation is covered.
• Work with the Head of Product Operations and stakeholders across the company to ensure documentation needs are clearly defined at all stages of the product release process.
• Manage the Jira project of documentation requests across Slack and Productboard inputs. There’s room for workflow improvement & would love for someone to bring their own ideas!
• Manage the Invoca Knowledge Base product taxonomy - curate and revise existing documentation along with organizing new entries. 
• Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills. 
• Nice to have: Consolidate monthly product release notes and publish to stakeholders.

You Have:

• 3 - 5 years of relevant experience, such as technical writing, product documentation, or online publishing including experience with writing technical customer-facing materials.
• BA/BS degree or equivalent practical experience.
• Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.
• Ability to work independently in a fully remote environment, including clear communication with stakeholders and management.
• Strong technical aptitude, product common sense, and curiosity combined with a genuine love for products, people, and writing.
• Nice to have: Experience with managing an overall documentation framework, including a style guide and template layouts that can be leveraged by colleagues.
• Nice to have: Understanding of how integrations, webhooks, and APIs all work.
• Nice to have: Ability to read a coding language.
• Nice to have: Experience with Khoros, Jira, or other posting, community management and ticketing systems.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -$68,000 to $92,0000 Salary Range / plus bonus potential
• Please note, per Invoca's Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

We’re looking for a Writer to join The Dodo’s Editorial team on a temporary basis, within Vox Media. Day-to-day, you’ll own pitching, researching and writing stories for everyone who loves animals. These stories may include everything from heartwarming adoption and rescue stories, to animal-related identity/entertainment pieces, to pet parent interest pieces and sponsored content.

WHO WE ARE

The Dodo is the #1 media brand for reach on mobile in the U.S., and the most engaged media brand globally across all content genres. We tell fun, entertaining, emotional stories about animals that make people laugh, cry happy tears, feel ALL the feels, and fall in love with animals.

The Dodo is part of Vox Media, the leading modern media company. We guide our audience from discovery to obsession. We inspire essential conversations about what’s now, what’s next, and what’s possible.

As a community of journalists and storytellers, business professionals, creators and technologists, we believe it is a moral and business imperative to amplify voices: to cultivate diversity, equity, and inclusion throughout our organization and media. This applies to our candidates, our teams, our storytelling, our creative work, and our platforms, products, and partnerships.

WHAT YOU’LL DO

• Write entertaining, heartwarming, highly shareable stories for animal lovers that reinforce The Dodo as the ultimate destination for people who love pets.
• Find and pitch the best animal stories from around the world.
• Own all aspects of article production — including pitching, interviewing sources, researching, writing and packaging for various social platforms. 
• Ensure your pieces drive significant site traffic through social distribution and SEO, via constant performance optimization and adhering to best practices.
• Ensure every piece of content is heavily SEO optimized, and supports the team’s broader SEO strategy.
• Support the written team where needed, with possible editing, article optimization or sponsored content production and planning.

WHO YOU ARE

• Have superb writing and grammar skills, and imbue your work with style and humor
• Have a unique ability to spot images and stories with viral potential and turn it into a strong pitch for The Dodo’s audience
• Able to channel The Dodo brand into a fun, relatable, self-aware and identifiable written voice
• An analytical thinker who will ground your work in performance metrics and best practices
• Always thinking about how to optimize article packaging for traffic growth
• Takes full accountability for deliverables and performance
• Embraces new challenges and smartly experiments with new formats while remaining true to the brand and best practices
• Understands business needs and individual role in meeting company goals 
• Proactively takes on projects and initiatives that contribute to the success of the team

WHERE YOU’LL WORK

This job isremote. 

WHY VOX MEDIA?

WHAT WE OFFER

This is a temporary, full-time position.This job is benefits-eligible. We pride ourselves in providing comprehensive benefits to support all of our employees wherever they are in life. You can find more information about our benefitshere.

OUR DEI+ COMMITMENT

Vox Media is committed to building an inclusive environment where everyone can show up as their authentic selves and create their best work. We recognize that great stories, platforms, products and services come from people with all manner of backgrounds and experiences.We recognize that our commitments require ongoing work and sustained attention, as well as adaptation to new insights and best practices.We keep ourdiversity data publicfor the sake of accountability, transparency and communication.Learn more about our valueshere, and our approach to corporate citizenshiphere. 

Vox Media is an Equal Opportunity Employer and qualified applicants will receive consideration without regard to race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.Vox Media will also consider all qualified applicants with criminal histories in accordance with applicable Fair Chance laws. We are also committed to providing reasonable accommodations as part of the application process to candidates with disabilities. If you require a reasonable accommodation as part of the application process, please contact our People & Culture team (recruitment@voxmedia.com).

WHAT COMES NEXT

Our recruiting team will go through applications in a timely manner. Please note that our recruiting team will only contact you from @voxmedia.comemail addresses, never via text message. Read more about how our recruiting team operates, andhow to protect yourself from recruitment fraud, here.