person looking for a Customer Support Remote Jobs

Get Remote Customer Support Jobs in your mailbox.

231 exciting remote jobs on file from 2500+ top remote companies.

  • Hot new jobs of this week
  • 231 active jobs from past weeks to consult
  • Segmented for USA, Europe or Worldwide.
  • Personally selected for you by our experienced remote hiring managers.


A selection of jobs from the previous newsleterrs.

9d

Customer Service Representative

TSA GroupDocklands, Australia, Remote

TSA Group is hiring a Remote Customer Service Representative

Job Description

What it means to be a part of our team: 

  • Fully paid comprehensive training: We will take you through our 5 week training period, where we teach you everything from Telstra products, customer handling and troubleshooting techniques 
  • WFH Flexibility:First week of training will be conducted on-site. Thereafter you will operate on a work-from-home model. On-site requirements will be circumstantial. 
  • Monthly Commissions:Earn monthly commissions on top of your base wage
  • Internal Career Progression: Be supported by our development programs, providing you the opportunity to grow and progress within our business
  • Be a part of the TSA Way: You'll be rewarded, recognised and a part of a business that knows how to have fun! Play ping pong on your lunch break, attend team events, work amongst like-minded people where you're guaranteed to make great mates 

What you'll do:

  • Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution
  • Provide expert advice and troubleshoot technology faults that customers might be facing
  • Provide empathy and understanding to your customers through effective communication skills
  • Take ownership, have confidence in your ability to de-escalate any customer grievances 
  • Be available when our customers need us, flex to the hours that are required 

Qualifications

What makes you perfect for this role: 

  • Excellent communication skills, ability to listen, empathise, respect and enjoy general chit chat!
  • Open to learning new skills, implementing them and celebrating your wins 
  • Exhibit resilience, and techniques to allow you to perform at your best 
  • Strong multi-tasking skills, ability to easily navigate computer systems
  • You have a solution based mind-set, always ready to solve a problem 
  • Have a fixed internet connection and suitable work from home set-up. We will provide IT equipment.  
  • Located within a 45km radius of Docklands, VIC 3008
  • Availability to work Monday - Friday, between 8am - 7pm

If you're ready to take the next step and build a career in a vibrant workplace, we want to hear from you!! Submit your application and you will hear from our recruitment team very soon!

See more jobs at TSA Group

Apply for this job

Linux Foundation is hiring a Remote Customer Support Specialist

Job Description

The Customer Support Specialist is a full-time position in the Training and Certification department responsible for responding and resolving  customer inquiries, submitted primarily through an online ticketing system.

The successful candidate must be willing to work within the following hours:
09:00am-05:00pm (GMT) / 04:00am-12:00pm (EST), and will participate in a weekend on-call roster, shared on a rotating basis with other team members.

The successful candidate must be willing to shift schedules as needed, to deal with the practical challenges presented by working with colleagues across global time zones. This would be a requirement for the first 3-6 months of the hiring date, to accommodate on-the-job training.

Responsibilities will include: 

  • Assisting with purchases, refunds or payment issues
  • Answering questions about Linux Foundation Training & Certification products including Terms & Conditions, Exam Rules and Policies.
  • Providing information on the Exam registration, scheduling and administration process.
  • Providing post-exam support to candidates.
  • Assisting with Digital Badge and Certification request. 
  • Escalating more complex support issues to Senior team members.
  • Diagnosing and troubleshooting customer issues directly or acting as a liaison to the technical support teams (internal to LF or external partners).

Qualifications

  • Bachelor's degree; or equivalent combination of education and experience. 
  • 2+ years of customer support and operations experience. 
  • Proficiency in business technologies including Google Apps and Atlassian Tools,  such as JIRA Service Desk and Confluence

See more jobs at Linux Foundation

Apply for this job

Shift Technology is hiring a Remote Customer Success Manager

Did you know that about 10% of all insurance payouts are flowing directly into the pockets of fraudsters? The future of insurance starts with Decisions Made Better.

Shift Technology harnesses the power of AI to enable the world’s leading insurance organizations to make better decisions.  Our products automate and optimize decisions from underwriting to claims, resulting in increased operational efficiency, reduced costs, and superior customer experiences for millions of people around the globe.

Our culture is built on innovation, trust, and a drive to transform the insurance industry by imagining and innovating solutions that impact insurers and their customers - like you! We come from more than 50 different countries and cultures and together we are creating the future of insurance.

YOUR ROLE

Customer Success teams are absolutely key to Shift’s future success as they engage our customers to drive adoption and demonstrate ongoing value. This critical function is responsible for onboarding new customers by engaging executives (Claims Director, Head of Fraud, CIO, etc.) in the launch of the solution, driving ongoing adoption, establishing success criteria, and managing renewals.  You will work with the rest of the Shift organization to uncover new ways to integrate Shift into the client and to help improve our products.

As a Customer Success Manager, you will be responsible for working closely with various internal and external teams, with a focus on helping our clients Claims departments and/or Anti-Fraud teams with advice and guidance, ensuring our solutions are successfully implemented, and steadily bringing value to their business.

YOU’VE GOT WHAT IT TAKES, IF YOU

  • Have at least 5 years in the InsurTech or insurance industry working with SaaS/ AI/ or fraud technology-based products.  
  • Strong Change Management skills and able to oversee multiple accounts simultaneously.  Global client engagement experience in LATAM and Canada is a big plus.
  • Experience with System Implementations/ Data Analytics/ Data transformation
  • Have partnered with a Delivery organization, lead client meetings in tandem with the Delivery organization, and partnered with Data Science and Delivery to deliver results to your client(s) 
  • Have excellent communication skills, including oral written, and non-verbal; you know how to make complex things feel simple; can tailor communication to the customer’s needs with confidence, and can effectively deliver memorable presentations leveraging storytelling skills;
  • Have experience leading client meetings, demoing solutions, working with external partner organizations, lending thought leadership for improvement of the existing solutions, as well as new solution ideation, and discussing current trends in P&C insurance
  • Able to travel as needed (~30%, but can and will vary based on the needs of the organization)

YOUR RESPONSIBILITIES

  • Drive retention and growth of clients by understanding their business needs and helping them succeed
  • Enable successful roll-out of Shift technology to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person
  • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
  • Identify opportunities for customers to act as Shift advocates (e.g. testimonials, case studies)
  • Analyze data on ongoing basis to identify trends, prepare for performance reviews, and deliver ad hoc reports to client
  • Collaborate closely with Sales, Data Science, PM, Partners to support pilot customers, renewals, and expansion opportunities
  • Marshall resources across the Shift organization as needed to support customers’ needs
  • Identify opportunities within your client’s Fraud Detection and Claims management strategy that can be improved via incremental usage of Shift’s products and services;
  • Represent the voice of the customer to inform our sales process and product roadmap
  • Maintain a cadence of communicating with Insurance Claims, Fraud, or Underwriting leaders about their adoption trends, sentiment, and mining opportunities for deeper engagement
#LI-REMOTE
#LI-MG1

The range listed is for base compensation.  Your actual base salary will vary based on factors including location and individual qualifications objectively assessed during the interview process. 

In addition to base salary, your total rewards package will include additional components such as incentive pay, equity, and benefits.  If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the specific details for this position.

US Base Salary Pay Range
$115,000$135,000 USD

To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:

  • Flexible remote and hybrid working options
  • Competitive Salary and a variable component tied to personal and company performance
  • Company equity
  • Focus Fridays, a half-day each month to focus on learning and personal growth
  • Generous PTO and paid holidays
  • Mental health benefits 
  • 2 MAD Days per year (Make A Difference Days for paid volunteering)

Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.

At Shift we strive to be a diverse and inclusive workforce. We hire and trust people without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.

Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift-technology.com and we will work with you to meet your accessibility needs.

Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.

See more jobs at Shift Technology

Apply for this job

Tessenderlo Group is hiring a Remote Customer Service Officer

Vacatureomschrijving

Je verzorgt het orderproces van A tot Z en de tijdige belevering van onze belangrijke accounts.

  • Je ontvangt klantenbestellingen o.b.v. offertes aangemaakt door sales/binnendienstcollega’s. Het is jouw taak om deze orders tijdig, correct en volledig in te geven in SAP.
  • Je analyseert iedere offerte met zorg (wat, waar, wanneer, hoeveelheden, …) en je zorgt ervoor dat je over alle informatie beschikt die nodig is om een optimale planning te maken met het oog op een tijdige belevering van de werf van je klant.
    Daarvoor neem je enerzijds contact op met de klant en anderzijds ook met de interne DYKA afdelingen (inkoop, productie, DC).
  • Je volgt lopende orders bij klanten dagelijks op om tijdig te kunnen inspelen op wijzigingen in levertijden/benodigd materiaal.
  • Je speelt proactief in op de zaken wanneer er iets mis dreigt te lopen met het order en bent tevens ook het aanspreekpunt voor klanten wat betreft klachten, die we uiteraard tot een minimum trachten te beperken door uitstekende service te verlenen.
  • Je adviseert klanten over het productgamma van DYKA (bv. wanneer een gevraagd product niet op voorraad is).
  • Je komt terecht in een team van 10 collega’s op de binnendienst Verkoop en 4 collega’s op de Studiedienst en rapporteert aan de Service Manager.

Functie-eisen

  • Een commerciële mindset en sterke communicatieve vaardigheden zijn voor jou vanzelfsprekend. Je streeft naar een optimale dienstverlening voor onze klanten en past perfect in onze bedrijfscultuur van klantgericht handelen, actie ondernemen en samen groeien.
  • Als enthousiaste go-getter bijt jij je vast in de zaken en garandeer je de nodige opvolging.
  • Affiniteit met technische producten is een pre, maar als je bereid bent je snel onder te dompelen in ons productengamma, zijn we ook blij.
  • Je beheerst de Nederlandse taal vloeiend.
  • Een bachelordiploma, ervaring in een vergelijkbare functie, kennis van het Frans en SAP zijn mooie pluspunten, maar wat voor ons echt telt, is jouw ingesteldheid en leergierigheid.

See more jobs at Tessenderlo Group

Apply for this job

Freshworks is hiring a Remote Senior Customer Success Manager - LATAM

Job Description

Freshworks is looking for an exceptional addition to our LATAM Customer Success Team. Being a customer champion is part of our culture and a guideline for anything we do. our Customer Success team plays a central role in this effort and is the primary driver to retain and develop our existing customers. 

As a Senior Customer Success Manager, you will act as a strategic consultant and trusted advisor to our Top Tier customers. You dedicatedly engage with key partners and help them use the Freshworks platform fully. The foundation for this engagement is a precise understanding of our solution as well as in-depth knowledge of the client's business and industry trends. 

Responsibilities: 

  • Work along with a pre-defined group of our largest and most important customers. Establishing connections to partners ranging from support agents to the C-suite
  • Engage with customers in a dedicated and regular manner (e.g. executive business reviews, roadmap presentations, and product training)
  • Understand and document customers' organization, needs, goals, and challenges
  • Educate and train customers on the best ways to use our products and new features. Build success plans to follow data-driven approaches and measure progress based on KPIs
  • Analyze product usage data proactively to take necessary actions to improve product adoption and reduce churn
  • Conduct diagnostics and identify gaps in the customer's product setup and processes. Evangelize and guide customers to implement improvements
  • Develop creative solutions in collaboration with technical experts in case the standard feature set is not sufficient to meet customer needs 
  • Work together with your Account Manager to discover opportunities for growth and drive net expansion
  • Promote awareness of Freshworks' latest innovations and motivate customers to become references, participate in events, and contribute to case studies
  • Win customers for our 'voice of customers' initiatives to influence our product strategy and give access to produce resources
  • Find new and creative ways to create "moments of wow" for our customers

Qualifications

  • This role is to cover the LATAM region
  • At least 5+ years of Customer Success or related experience in a B2B environment working with mid-market and enterprise-level customers
  • Experience in presenting a technology suite of products within an existing portfolio of accounts as well as consulting and translating customer business and technology needs into technology solutions
  • Fluent in Spanish and English (business level)
  • Ability to communicate clearly and with empathy to become a trusted advisor for our clients at each level of the organization
  • Ability to collaborate effectively with internal teams (e.g., sales, marketing, product, support)
  • High degree of curiosity to discover and understand the client's needs while keeping a professional attitude
  • Ability to combine an analytical mindset with a can-do attitude to identify root causes and develop adequate solutions quickly
  • Ability to manage multiple projects at ease and can quickly switch contexts from technical to business topics, or from agent to C-level

See more jobs at Freshworks

Apply for this job

Modern Health is hiring a Remote Client Success Manager

Modern Health 

Modern Healthis a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to helpalltheir employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

We are a female-founded company backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures. We partner with 500+ global companies like Lyft, Electronic Arts, Pixar, Clif Bar, Okta, and Udemy that are taking a proactive approach to mental health care for their employees. Modern Health has raised more than $170 million in less than two years with a valuation of $1.17 billion, making Modern Health the fastest entirely female-founded company in the U.S. to reach unicorn status. 

We tripled our headcount in 2021 and as a hyper-growth company with a fully remote workforce, we prioritize our people-first culture (winning awards including Fortune's Best Workplaces in the Bay Area 2021). To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—team members who live outside the Pacific time zone must be comfortable working early in the morning or late at night; all full-time employees must work at least six hours between 8 am and 5 pm Pacific time each workday. 

We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!

The Role

As a Client Success Manager in our Mid Market segment, you own Modern Health’s employer relationships from launch through contract renewal. You are responsible for driving product adoption and engagement and, over time, client retention. You partner closely with senior HR executives and business leaders, serving as a product expert, strategic consultant, and mental health champion. Your partnership with Modern Health’s clients and internal product teams allows us to continually improve the functionality and benefits of the platform. 

Ideal candidates have prior experience managing large-scale client relationships and are comfortable analyzing data and using it to make strategic and prescriptive recommendations. We’re looking for someone excited to positively impact the lives of millions in a highly visible role. 

This position is not eligible to be performed in Hawaii.

What You’ll Do

  • Manage a portfolio of accounts, serving as the face of Modern Health for our customers
  • Build and manage strategic relationships with a broad range of stakeholders, including HR Executives, Benefits Managers, and consultants
  • Align with clients to define and execute a program strategy for Modern Health that integrates within their broader benefit offerings 
  • Partner with clients to meet and exceed their business objectives
  • Convert “model” clients into Modern Health champions, leveraging their success for references and case studies
  • Drive utilization and engagement; ensure clients and their employees are utilizing key product features to maximize success
  • Use account data to understand opportunity/risk
  • Drive meaningful outcomes (e.g. improved wellness outcomes, benefits, retention, and renewals, or product expansion)
  • Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive the successful adoption of Modern Health
  • Identify, manage, and resolve client risk areas & escalations and proactively develop solutions to avoid churn 
  • Experience working with customers who have employees spread across disparate functions (including warehouse populations)

Who You Are

  • 4+ years experience managing relationships or selling to HR leaders or clients within the B2B tech and/or employer benefit space 
  • Strong interpersonal, relationship-building, and listening skills
  • An owner in everything you do; you lead with independent thinking and autonomy
  • A proven track record of success with enterprise or mid-market accounts 
  • Experience and comfort using data to share insights and make actionable recommendations  
  • Experience managing client launches, renewals, and upsell
  • Engaging presentation skills, and a desire to lead projects with high visibility
  • Excitement for tackling and building processes around new challenges: you enjoy problem-solving, have keen attention to detail, and are motivated to drive ongoing team improvement
  • The flexibility and agility to work cross-functionally in a fast-paced environment with a sense of urgency and demonstrated initiative and independence
  • A sincere interest in and empathy for your clients and co-workers
  • Experience working in Salesforce, Gainsight, Jira, Google Suite, and Zoom
  • Passion for our mission and understanding of the healthcare/benefits space 
  • Intellectually curious and a fast learner

Benefits

Fundamentals:

  • Medical / Dental / Vision / Disability / Life Insurance 
  • High Deductible Health Plan with Health Savings Account (HSA) option
  • Flexible Spending Account (FSA)
  • Access to coaches and therapists through Modern Health's platform
  • Generous Time Off 
  • Company-wide Collective Pause Days 

Family Support:

  • Parental Leave Policy 
  • Family Forming Benefit through Carrot
  • Family Assistance Benefit through UrbanSitter

Professional Development:

  • Professional Development Stipend

Financial Wellness:

  • 401k
  • Financial Planning Benefit through Origin

But wait there’s more…! 

  • Annual Wellness Stipend to use on items that promote your overall well being 
  • New Hire Stipend to help cover work-from-home setup costs
  • ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
  • Monthly Cell Phone Reimbursement

Equal Pay for Equal Work Act Information

Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.


Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information.

Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.

San Francisco Bay Area
$126,140$175,000 USD
All Other California Locations
$126,140$175,000 USD
Colorado
$113,526$157,500 USD
New York City
$126,140$175,000 USD
All Other New York Locations
$113,526$157,500 USD
Seattle
$126,140$175,000 USD
All Other Washington Locations
$113,526$157,500 USD

Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.

See more jobs at Modern Health

Apply for this job

11d

Client Services Analyst

DynatraceMaidenhead, United Kingdom, Remote

Dynatrace is hiring a Remote Client Services Analyst

Job Description

As a Client Services Analyst, you’ll work with some of the largest sites on the web across major industries (retail, auto, finance, travel, etc.) and help to answer questions about site performance and user engagement, which drives improved customer experience for their customers and improves the client’s overall business. 

Dynatrace’s tools generate mountains of data, a lot of which clients don’t know how to make use of…that’s where you come in. You will turn that mountain of data into invaluable insight. As someone who lives and breathes data, analysis and problem solving, you will help your clients understand the right performance data, in the right context. You’ll turn that data into business altering insight which enables your client to take the right action to improve overall site performance and user experience that maximizes business outcomes.

You will help clients set a strategy for how they can optimize both their current performance and build performance into their culture. Responsibilities include:

  • Account management for 8+ clients, including managing the relationship and customer expectations, providing value and helping to grow your accounts; running all customer touchpoint meetings
  • Working as an extension of your client's team and the Dynatrace product through ad-hoc analysis, testing initiatives, configuring Dynatrace offerings to get to answers faster, and training and enablement
  • Creating detailed analysis for your clients by finding answers from the Digital Experience data through reporting, dashboarding, or technology expertise
  • Representing your client within the rest of Dynatrace for Digital Experience Monitoring (DEM) issues
  • Additional responsibilities include working with our team to improve process, identify training gaps and share ideas 

Qualifications

Minimum Requirements:

  • Bachelor’s Degree in Marketing, Statistics, Mathematics, Economics or other quantitative disciplines is required.
  • 3- 5 years of experience with data analysis, including looking at and distilling complex sets of data and presenting findings in an engaging way

Preferred Requirements:

  • Experience in data driven analysis - excellent at working with, understanding, analyzing data
  • Strong understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud; basic understanding of Chrome Dev and Webpage test
  • Proficient with analysis tools including Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R, etc. 
  • Stellar conceptualization and communication skills.  Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
  • Operates with a customer first focus
  • Proven ability to work under pressure and to handle multiple conflicting priorities
  • Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns and effectively influences and persuades
  • Thinks proactively and tries to develop solutions rather than wait for an answer
  • Has a desire to learn new technology and deliver successful customer and partner outcomes for stakeholders at all levels
  • Possesses excellent organizational, problem-solving, and analytical skills with a keen attention to detail

Expectation: all Insights team members are expected to travel at least 1 time per year for annual team meetings.

See more jobs at Dynatrace

Apply for this job

Dynatrace is hiring a Remote Technical Customer Support

Job Description

We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun and want to grow in their understanding of web and mobile performance. This is not just a job; it is a starting point for a career at Dynatrace.

As a Remote Technical Customer Support, you will work within our Insights Services team, supporting eight to ten named customers.  You won’t be alone but paired with a more senior Analyst, working together to provide outstanding customer service. Your journey will begin with 6 weeks of extensive product training followed by job shadowing as you learn the role.

Each day, you will ensure our products are working for our customers, helping them understand the performance data we collect about their sites and being their go-to person for trainings and configuration. Most of this customer interaction happens over email or Slack.

If you have always wanted to work in technology, Dynatrace could be the right company for you. Responsibilities include:

  • Work closely with an internal Analyst to provide support and training for the Digital Experience product line for your clients
  • Assist in configuration and implementation of best practices and maintain a customer’s Dynatrace environment based on communicated customer business goals
  • Responsible for an in depth, technical understanding of the Dynatrace Digital Experience product (Real User Data, Session Replay and Synthetic data)
  • Create and manage web and mobile measurements scripts
  • Analyze day to day performance and availability data while providing clear, in-depth, and concise root cause analysis for both customers and internal Analysts
  • Proactively identify issues, escalating to appropriate team members as needed and communicating progress

Qualifications

Minimum Requirements:

  • Associate’s Degree in a technology related field is required
  • Minimum of 1 year of experience in technology related field

Preferred Requirements:

  • Bachelor’s Degree in a technology related field is preferred
  • Experience in data driven analysis - excellent at working with, understanding and analyzing data
  • Familiarity with JavaScript
  • Operates with a customer first focus
  • Proven ability to work under pressure; ability to handle multiple conflicting priorities
  • Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns and effectively influences and persuades
  • Strong verbal and written communication skills
  • Has a passion to learn new technology and deliver successful customer and partner outcomes for stakeholders at all levels
  • Knowledge of industry performance metrics and recommended thresholds

 

Expectation: all Insights team members are expected to travel at least 1 time per year for annual team meetings.

 

See more jobs at Dynatrace

Apply for this job

11d

Customer Support Specialist I

StyleSeat100% Remote (U.S. Based Only - Select States)
jiramobileqac++

StyleSeat is hiring a Remote Customer Support Specialist I

Customer Support Specialist I   

100% Remote (U.S. Based Only - Select States, See Below) 

About the role

As a Support Specialist I, you will take ownership of incoming community questions, technical issues, and payment issues through various channels including, but not limited to, email and chat messaging. You’re technically astute with a keen ability to quickly understand the technical issue they’re experiencing or uncover potential new issues that need to be reported. As an expert in our product, you’re easily and effectively able to provide our customers with resolutions or alternate solutions. This position requires you to be a strong team collaborator, have effective multitasking skills, and resolve issues with urgency and care.

We are a Community Operations team, passionate about our product, and making an impact for our customers. We work collaboratively across all departments to create a community-first culture built on trust, transparency, advocacy, and growth.  Our support team is an integral part of our business and every day they are on the front lines helping thousands of StyleSeat Pros and Clients troubleshoot and replicate technical issues while providing high-quality product support so our customers can get back to growing their business or booking with their beauty squad!

What you’ll do

Main Responsibilities 

  • Being an expert in StyleSeat’s product and features for both web and mobile
  • Prioritizing urgent and escalated issues
  • Translating technical language and troubleshooting steps in a way that anyone could understand
  • Maximizing customer satisfaction through timely and accurate resolution of inquiries/issues
  • Collaborating with your team lead and QA to escalate critical issues
  • Participating in testing of new and updated features, including bug fixes and logging them in JIRA
  • Resolving Tier 1 and 2 incoming inquiries via email and chat in a manner determined by department Service Level Agreements
  • Presenting updates, feedback, or customer stories at team and company meetings
  • Gathering, logging, and reporting customer feedback through the guidance of the Product Engagement and/or Success Team and all team leads/supervisors
  • Assisting other teams with ticket volume, as needed
  • Reporting potential fraud, quality issues, or payments-related questions to the Fraud & Compliance team
  • Available to work Pacific Time hours, provide weekend support as needed with equal day off during the weekday

Some year 1 objectives

  • Complete a guided training within one month from the start date and apply learning to resolve customer issues
  • Continue building on foundational knowledge and tackling increasingly more complex inquiries
  • Develop proficiency with the product and upon consistently meeting ticket goals, take part in projects that help support Community Operations

Success Metrics 

  • Meet ticket resolution goals that are based on hours worked; for a 40-hour work week, specialists would resolve 120-150 or more tickets
  • Provide an initial response to tickets within 5-6 business hours
  • Receive feedback on tickets to ensure responses align with our brand and provide accurate information promptly
  • Receive follow-up on CSAT surveys submitted by our community, with a minimum goal of 70% CSAT for own personal tickets

Desired traits 

  • Inquisitive with a willingness to learn the product and tools to help investigate issues
  • Solution-oriented and focused on delighting the customer and providing an engaging, positive experience with support
  • Adaptable to change in a dynamic environment and able to pivot quickly
  • A resilient attitude that is contagious to those around them

Who you are 

Successful candidates can come from a variety of backgrounds, yet here are some of the critical and nice-to-have experiences we’re looking for:

  • 1+ years working in a Customer Support or Product Support role (remote environment preferred)
  • Able to demonstrate a solid understanding of our core product and service offering
  • A passion for ensuring outstanding customer support with a solutions-oriented attitude
  • Proactive and takes ownership of all tasks from start to finish 
  • A tenacious self-starter to the core, and thrives in a fast-paced and progressive environment
  • Effective and empathic communicator both in written and verbal form
  • Comfortable and confident making outbound calls and receiving inbound calls
  • You have deep, genuine care and empathy for our customers that is displayed through all interactions
  • Maintain a positive attitude focused on customer satisfaction, and a team player mentality

Nice-to-haves

  • Working knowledge of Freshdesk, JIRA, Looker, and Stripe
  • Knowledge in Card Not Present (CNP) payments processing
  • Experience working at a fast-paced startup or tech environment

Shift Availability 

  • This position will work Wednesday-Saturday (4 x 10-hour days) *schedule is subject to change.

Salary Range

Our job titles may span more than one career level. The career level we target for this role has a base pay between $19.62 and $23.61. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Base pay ranges are subject to change and may be modified in the future. 

Who we are 

StyleSeat is the premier business platform for SMBs in the beauty and wellness industry to run and grow their business; and a destination for consumers to discover, book, and pay. StyleSeat has powered over 200 million appointments, totaling over $12 billion in revenue for small businesses. StyleSeat is a platform and marketplace designed to support and promote the beauty and personal care community. 

Today, StyleSeat connects consumers with top-rated beauty professionals in their area for a variety of services, including hair styling, barbering, massage, waxing, and nail care, among others. Our platform ensures that Pros maximize their schedules and earnings by minimizing gaps and cancellations, effectively attracting and retaining clientele.

StyleSeat Culture & Values 

At StyleSeat, our team is committed to fostering a positive and inclusive work environment. We respect and value the unique perspectives, experiences, and skills of our team members and work to create opportunities for all to grow and succeed. 

 

  • Diversity - We celebrate and welcome diversity in backgrounds, experiences, and perspectives. We believe in creating an inclusive work environment where everyone can thrive. 
  • Curiosity- We are committed to fostering a culture of learning and growth. We ask questions, challenge assumptions, and explore new ideas. 
  • Community - We are committed to making a positive impact on each, even when win-win-win scenarios are not always clear or possible in every decision. We strive to find solutions that benefit the community as a whole and drive our shared success.
  • Transparency - We are committed to open, honest, and clear communication. We hold ourselves accountable for maintaining the trust of our customers and team.
  • Entrepreneurship - We are self-driven big-picture thinkers - we move fast and pivot when necessary to achieve our goals. 

Applicant Note: 

StyleSeat is a fully remote, distributed workforce, however, we only have business entities established in the below list of states and, thus, are unable to consider candidates who live in states not on this list for the time being. **Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

 

* Alabama

* Arizona

* California

* Colorado

* Florida

* Georgia

* Illinois

* Indiana

* Maryland

* Massachusetts

* Michigan

* Nebraska

* New Jersey

* New York

* Ohio

* Oregon

* Pennsylvania

*Virginia

* Washington 

See more jobs at StyleSeat

Apply for this job

Braze is hiring a Remote Customer Success Operations Intern

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

We are seeking a Customer Success Operations Intern to join our dynamic team. In this role, you will play a crucial part in driving operational efficiencies, aligning processes, and supporting strategic initiatives that contribute to our company and CS department’s success.

Our Customer Success Strategy & Operations team focuses on the tooling, data and strategic programs that our Customer Success team needs to drive the best possible customer outcomes. This role will report directly to the Sr Customer Success Strategy & Operations Lead and will be involved in a wide-scope of operations projects.

  • Support all aspects of the CS Strategy & Operations team responsibilities
  • Become an expert in the Customer Success Manager day to day responsibilities and process to better understand and support the team
  • Analyze usage data and adoption metrics of our tools, systems, and content to draw actionable insights    
  • Support department communication and project visibility by owning the CS Monthly Newsletter 
  • Improve content management by conducting content audits for accuracy and optimize organization across our various content repositories
  • Identify and organize content for CSMs to leverage in our strategic playbooks
  • Collaborate on internal presentations to the department to showcase the impact of recently launched initiatives and upcoming roadmap projects 

WHO YOU ARE

The ideal candidate will be a team player with a passion for learning about customer success, operational excellence, project management, and change management. If you are a self-starter with a keen eye for detail and a drive to improve processes, we would love to hear from you. Even more, you are looking for an opportunity to develop your skills in a multi-faceted role and support a fast-paced team whose impact spans across the company and customers alike.

  • You take initiative and proactively identify opportunities where you can improve processes
  • Your attention to detail is impeccable, you are organized, and have strong time management skills
  • You are able to contribute to different projects simultaneously
  • Intellectually curious, passionate, and inventive
  • You have excellent written and verbal communication skills and can communicate to a variety of internal stakeholders
  • You are known for being a team player, we just can’t emphasize this enough
  • You welcome feedback and are always looking to learn and improve your skill set
  • Working towards obtaining a college degree that will be obtained between December 2024 and August 2025
  • Available for a 10 week internship between June and August of 2024

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.  

WHAT WE OFFER

  • Intern events including exec lunch, team events, and end of year presentations
  • Full time return offers subject to performance
  • Collaborative, transparent, and fun loving team and office culture

For candidates based in the United States, the pay range for this position at the start of employment is expected to be $24/hour.

#LI-REMOTE

WHAT WE OFFER

Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

See more jobs at Braze

Apply for this job

Talent Acquisition Concepts is hiring a Remote Remote Help Desk Specialist

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We are seeking a Remote Help Desk Specialistto support the Internal Revenue Service (IRS) Criminal Investigation (CI).

I’ve never heard of Terrestris. What do you do?

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

So, what will the Remote Help Desk Specialist at Terrestris do?

Big picture, The Help Desk Specialists User Support (US) provides Helpdesk (HD) support to over 4000 customers at over 250 posts of duty (POD) nationwide and several international offices. In addition to responding to customers via the telephone and other services, contractors will help educate the customers regarding options for self-service, as appropriate, and process tickets from the various ticket queues. Employees will provide support in ensuring emails are addressed timely by responding to the email or processing the request. Employees will also provide support in resolving customers' problems via ticket queue, whether it will be reaching out to resolve an issue or escalating to a service provider for further triaging.

What does a typical day look like for the Remote Help Desk Specialist?

You will:

  • Provide remote support to other US staff and to CI customers.
  • Aid in user account management, including but not limited to adding, removing, and maintaining account access to various resources.
  • Apply customer service and customer support principles and methods.
  • Install systems in customer organizations.
  • Install primary and peripheral computer software and hardware.
  • Troubleshoot and resolve problems on desktop computers, laptop computers, and/or applications or software for customers.
  • Participate in remote chat service delivery regarding equipment configuration, operating systems, utility programs, and software applications.
  • Test and debug programs according to detailed requirements and submit results.
  • Provide support in customer service, help resolve user accounts, and troubleshoot the configuration of software and/or Operating Systems.
  • Provide support in testing software deployment by testing and submitting survey results.

What qualifications do you look for?

You might be the Specialist we’re looking for if you have:

  • Proficiency in laptop and desktop computers and Operating Systems and hardware technologies and strong customer service skills, both oral and written.
  • 1-2 years of IT help desk support
  • Skillset to troubleshoot and resolve end-user hardware and software problems in accordance to US Standards and practices.
  • An ability to follow knowledge articles and articulate instructions in a chat, phone, email, and within the documentation a support session to assist customers.
  • An ability to assist multiple customers at a time when possible.
  • An ability to open and monitor the status of trouble tickets and add pertinent information into the current US ticketing system, Service Now or any other required ticket documentation system, to include steps leading to resolution or escalation.
  • Skillset to troubleshoot and resolve end-user hardware and software problems in accordance to US Standards and practices.
  • Customer service experience in a call center or equivalent.
  • Ability to work remotely from home.
  • High school diploma or equivalent.
  • Associate’s degree in IT or equivalent experience preferred.
  • Must be a US citizen.

What kind of benefits does Terrestris Offer?

We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

See more jobs at Talent Acquisition Concepts

Apply for this job

13d

Customer Success Lead - US

InGoArlington, VA Remote

InGo is hiring a Remote Customer Success Lead - US

About InGo
InGo is a B2B enterprise referral platform serving leading companies such as Atlassian, Informa and Ted Conferences. InGo is growing rapidly and is at a pivotal moment of growth:
* Our customers are thrilled to have InGo and are expanding
* Our product delivers the best ROI in marketing technology beating traditional channels such as email campaigns and online advertising making it easy to demonstrate value quickly
* InGo’s software solution boasts unparalleled functionality and we are continuing to invest in our product heavily

Job Description
At InGo, we are passionate about our customers and their growth, so we are looking for a curious and driven Customer Success Manager to join our rapidly growing international team. This role would be well-suited for someone with 3+ years of work experience in a customer facing capacity. The ideal candidate will possess impeccable relationship management skills, technological aptitude, problem solving attitude and demonstrated ability to grow customer accounts. This role will report to the Customer Success Team Lead and is remote with an option to come into the Arlington, VA offices.

What You’ll Do
* Implement and onboard customers setting them up for success
* Ensure customers are leveraging the complete InGo product suite
* Collaborate with account management to create success plans
* Monitor health metrics in assigned accounts, proactively identify ‘risk’ and combat potential churn
* Work with multi-functional teams to optimize the onboarding process and work closely with sales and customer support teams to ensure high-level service across InGo
* Maintain a deep understanding of the InGo product suite and develop help guides
* Collaborate with the product team to provide recommendations to optimize our product

What You Have
Experience in Customer Success, Account Management or a similar client-facing, relationship-building role
Excellent spoken and written English
Strong interpersonal and presentation skills
Excellent organizational and project management
Degree level education or equivalent practical experience
Experience in using HTML, CSS, and JavaScript
Ability to multitask, prioritize and work in a dynamic, fast-paced entrepreneurial environment
Experience analyzing data, trends and client information to identify product or service growth opportunities

What we offer:
Competitive salary
Remote full time work (office in Arlington, VA)
Open and flexible leave
Constant intellectual stimulation and fast-track advancement opportunity
Encouragement to present your own initiatives and ideas
Opportunity to work in a fast-paced environment in a market-leader SaaS company

See more jobs at InGo

Apply for this job

ReCharge Payments is hiring a Remote Customer Success Manager

Who we are

In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.

Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and customizable bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 90 million subscribers, including brands such as Blueland, Hello Bello, CrunchLabs, Verve Coffee Roasters, and Bobbie—Recharge doesn’t just help you sell products, we help build buyer routines that last.

Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.

Overview

The Customer Success Department at Recharge is looking for an enterprise-ready Customer Success Manager who is driven, resourceful, and will use their consultative, critical thinking and people skills to support our Recharge merchants. The Customer Success team is critical to the success of our business and by working with an Enterprise-level portfolio of merchants, you will make an immediate impact building long term relationships and helping them drive business results.

What you will do:

  • Live by and champion our values: #accountability, #collaboration, #iteration, #details.
  • Own the success of a book of business heavily aligned to Western US time zones.
  • Partner with our customers to understand their business objectives and goals, products purchased, challenges, technology stack, and more.
  • Build upon that knowledge of their business to lead strategic conversations about data insights, KPI’s, value, and overall success with C-level stakeholders.
  • Leverage your customer relationships and product knowledge to ensure product adoption and generate upsell opportunities that support our customers’ growth.
  • Leverage Salesforce data, and other analytics platforms to build a deep understanding of your BoB’s business health and use that data to identify and resolve potential risk.
  • Engage in Quarterly business reviews with customers to build and continually update mutual success plans that align business goals to an effective growth strategy.
  • Through a consultative approach, be an advocate for support and product needs. 
  • Act as an internal advocate for our merchants by collaborating cross-functionally to voice their critical business needs and deliver solutions. 
  • Maintain clean data within our internal CRM and other systems to ensure that Recharge’s leadership team has accurate information to review.

What you’ll bring:

  • 3-5 years minimum of experience managing Enterprise SaaS accounts in a fast paced technology-driven company, ideally coupled with e-commerce experience.
  • Experience in a customer-facing role with accountability for contract renewals.
  • Proven success using data and analytics to create practical insights to build customer strategic plans.
  • Excellent communication skills that can apply at all levels of organizations, especially C-level. 
  • Technical product aptitude with the ability to navigate conversations around complex technical concepts, but not full solutioning.
  • Excellent resourcefulness and an ability to prioritize competing requests from customers, while partnering internally with stakeholders to ensure success.
  • Experience with CRM tools, ideally direct Salesforce and Gainsight experience.
  • Ability to work remotely and desire to make an impact at a high growth company.

Recharge | Instagram | Twitter | Facebook

Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment. 

Transparency in Coverage

This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.

#LI-Remote

See more jobs at ReCharge Payments

Apply for this job

Suki is hiring a Remote Customer Success Manager (Remote)

What we want to accomplish and why we need you

Suki is creating a new category in the health-tech space: the digital assistant. Our product will bethevoice user interface for healthcare. What does that mean? Currently, doctors use electronic health record systems to take notes on patient encounters. This is a digital version of the paper charts that you may have seen in your doctor’s office or on TV. These systems can be hard to navigate and time-consuming to manage. Doctors would rather spend that time with patients. We are creating the solution. Doctors that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctor. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out thisshort videoto learn more about our mission and our culture.

What will you do everyday?

**This is a high travel role that will require you to be away approximately 75% a month**.    Your primary role is to own and manage a portfolio of Provider Group customers and drive the successful training and adoption of all segments of Suki users. You will be responsible for engaging with external parties such as customer teams, practice managers, and IT support teams to ensure Suki and users are set up for success. You will work to ensure we are meeting strategic and tactical goals, including on-time, high-quality deployments, and delivering on key customer success metrics. You will also be responsible for proactively identifying and driving the resolution of risks and issues that you encounter in the field, and for developing creative solutions that will best meet the needs of our customers. 

We’re looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring our Group customers thrive with Suki’s products. The Customer Success Manager is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. You will also translate your learnings from training users into periodic business reviews and engage with our customers on opportunities to expand usage and increase the value of our partnership. You will use metrics, regular interaction, and other attributes to maintain an accurate gauge of customer health, continuously working to improve/maintain a healthy state, measure the success of our deployments, and identify opportunities for deeper engagement. This individual will also take the lead in identifying and solving for customer barriers. They will be responsible for escalations and assuring a strong voice of the customer to internal Suki stakeholders.

As a startup, we are continuing to mature our processes as we scale and grow rapidly, and you are excited to thoughtfully drive process improvement efforts.You are also excited to join the fast-moving Suki team, and committed to excellence!

Ok, you're sold, but what are we looking for in the perfect candidate?

  • Executive-Level Presence and Communications:Ability to communicate both internally and externally with professionalism in person, on video, on the phone, and over email with C-level executives, providers, and colleagues.
  • Customer Mindset:Manage your portfolio of customers and establish a role of trusted advisor, building relationships at all levels within the organization. Develop an understanding of Suki products and help customers adopt and leverage our products to meet their goals and business needs. 
  • User-focused:You find joy in providing At-The-Elbow training to care providers on our products. You have an innate understanding of user behavior, and ensureusers are receiving quality service.
  • Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact.
  • High-Accountability:You can be counted on to consistently deliver high-quality work while representing your team in the field.
  • Detail Oriented:You need a high degree of attention to small details along with the ability to quickly iterate on our deployment playbooks and processes.
  • Technical Skill:You will need to develop a deep understanding of our product and how it integrates with various EMRs. You will be able to incorporate this into your approach for our customers and end users.
  • Flexibility: You will need to work flexible hours based upon customer’s and providers’ schedules in different time zones across the US.
  • ****Travel: You are willing to travel extensively (up to 75%, as needed) across the US to deploy our products****.

Requirements:*

  • 5+ years of customer facing experience within healthcare SaaS (provider, PBM, Enterprise, or payer interface preferred)
  • Experience leading through customer escalations, executive summaries, and presentations
  • Exceptional communication, presentation, and conflict resolution skills
  • Ability to think critically, prioritize effectively, and communicate expediently
  • Strong project management and data analysis skills
  • Creative problem solving skills
  • Strong understanding of medical documentation and clinical workflows
  • Proficient in Microsoft Office, Google Suite and Microsoft office.

This position can be remote and supports team members with customers across the United States. You are welcome to visit and/or work out of our office in Redwood City, California. One week a year, we gather for a company-wide retreat. Quarterly, we gather for an in-person working session at/near our office.

Tell me more about Suki

  • On a roll:Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
  • Great team:Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
  • Great investors:We’re backed by Venrock, First Round Capital, Flare Capital, March Capital , and others. With our $55M Series C financing, we have the resources to scale.
  • Huge market:Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to becomethevoice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
  • Great customers:Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of ouruserssays about how Suki has helped his practice.
  • Impact:You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. 

Please note: Applicants must be currently authorized to work in the United States on a full-time basis.

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way and we look forward to growing our team with these shared values. In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $90,000 - $120,000 in CA. This range is not inclusive of any discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

See more jobs at Suki

Apply for this job

Imperva is hiring a Remote Program Manager - Digital Touch Customer Success

The Opportunity

 
Do you want to build your career in one of the most innovative and growing industries within software? Imperva is the leading cybersecurity company, based in the heart of Silicon Valley with customers across the Fortune 500.  

 
Imperva is looking for a Program Manager - Digital Touch Customer Success to join our growing CSM team, based in Singapore. Digital Touch is a critical piece of the retention and growth strategy for Imperva, enabling engagement with customers at scale using automation and targeted communication techniques. In this fast-paced role, the successful candidate will be responsible for effective engagement with customers throughout their Imperva journey, delivering valuable content and interaction to customers to drive successful adoption of Imperva products. You will also work cross-functionally with internal teams to remove obstacles to our customers’ success, driving positive outcomes in every interaction. This is an exciting opportunity to join a highly skilled team dedicated to providing a world-class customer experience. 
Responsibilities 
  • Execute and deliver on our Digital Touch Program
  • Utilize various tools to automate and manage the customer engagement including Gainsight, User Voice, and Higher Logic (Community)
  •  Leverage NPS, CSAT, and other customer feedback to drive action based on the voice of the customer.
  •  Use customer data and feedback to identify and prioritize enablement roadmap
  •  Report into the Digital Touch Program Manager
  •  Work closely with Digital Community Manager and the Customer Success organization to maximize customer networking, enablement and engagement via Community participation, targeted multimedia content and live events.
  • Collaborate with the wider CS Operations team to develop analytics relating to the customer base, delivering insights into customer health, risk and growth opportunities and prioritizing engagement programs
  • Work with internal stakeholders including Support, Engineering, Product Management and Sales to advocate customer needs, drive product usage and identify growth opportunities.
  • Maintain understanding of company technology, products, and services.
  • Collect customer success stories which can be used in customer reference programs.
Requirements 
  • 5+ years relevant experience in a high volume customer engagement role for example: Digital/Tech Touch Customer Success, Marketing Operations or SMB Account Management 
  • Ability to work on and lead cross-functional projects.
  • Data driven experience of leveraging customer data analytics to prioritize and drive action.
  • Capable of strategic “out of the box” thinking to deliver results.
  • Experience with customer engagement tools such as Marketo, Gainsight, Hubspot, Churn Zero, Qualtrics etc.
  • Experience with CRM tools such as Salesforce.
  • Experience with IT Security and SaaS companies is an advantage.
  • Excellent communication and presentation skills.
  • Have a passion for customer experience.
  
Our Company: 
Imperva is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most. Imperva—Protect the pulse of your business. Learn more: www.imperva.com, our blog, on Twitter. 
Rewards: 
Imperva offers a competitive compensation package that includes base salary, medical, flexible time off and more. It’s an exciting time to work in the security space. Check out our products and services at www.imperva.comand career opportunities at www.imperva.com/careers 
Legal Notice: 
Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law 
#LI-SJ1 
#LI-Hybrid 

See more jobs at Imperva

Apply for this job

Jibble Group is hiring a Remote Customer Onboarding Specialist

Our Mission
To help businesses save time and money, and unleash their human potential. Our vision is to power and empower millions of businesses with our software.

About Jibble Group

We’re a scale-up in the Workforce Management space that has fully embraced remote work since 2017. Headquartered in London, UK, we have close to 80 staff in 16 different countries.

We launched PayrollPanda.my and Jibble.io in 2016 and 2017 respectively. PayrollPanda has become Malaysia’s leading cloud payroll software, and Jibble an award-winning time clock solution, each with thousands of paying customers.

About The Job

We are seeking eager, motivated candidate to join our growing organization.

The successful candidate will assist our customers and their employees to onboard successfully onto PayrollPanda. Tasks and responsibilities include, but are not limited to :

What you will do:

  • Assist, implement, and support customers at key moments in their payroll and HR onboarding experience
  • Complete new PayrollPanda account setup on behalf of the customer and serve as their go-to person during the onboarding process
  • Liaise with clients to obtain payroll information, updates and/or changes, draft payroll summary and provide advice on any payroll queries
  • Work closely with the sales team to ensure a smooth transition and onboarding experience for new customers
  • Understand customer pain points and work with the product and sales team to simplify and automate existing processes

Who we are looking for:

  • 1-2 years of experience in a client facing role
  • 1-2 years of experience in payroll processing
  • Excellent written and verbal communication skills
  • High attention to detail, structured with a desire to learn and succeed
  • Must be fluent in English and Malay

See more jobs at Jibble Group

Apply for this job

16d

Project Manager - Client Services

SGSSidney, Canada, Remote

SGS is hiring a Remote Project Manager - Client Services

Job Description

The primary purpose of the project manager position is to work with clients to determine their analytical needs, coordinate with the laboratory and administrative staff to ensure that these needs are understood and ensure that the service provided adequately meets these defined needs.

Responsibilities include:

• The development and maintenance of client accounts to ensure maximum client satisfaction and that business potential is maximized.

• To be the key liaison between the client, the laboratory, and SGS AXYS management.

• To work closely with Account Managers to grow the business with existing and new clients.

• Provide consultation, recommendations, data interpretation and other technical assistance to clients in a timely manner.

• Stay current with all SGS AXYS method offerings.

• Provide clear, concise and accurate information to operations via project notes as it pertains to client projects.

• Coordinate work schedules, reports, data, billing and client requests.

• Complete all office related administration tasks in a timely manner, such as CRM updates, LIMS updates, VG requests, reporting and invoice approval.

• Work with accounting staff to facilitate discussions on client account payment habits; assist with collection of monies owed.

• Help arrange/coordinate client site tours, conference, etc.

• May be assigned and coordinate special or ad hoc projects as needed.

• Extended hours will be required periodically.

• Adhere to all OI, Health and Safety Regulations

Qualifications

• A post-secondary education (degree) in a Science related program (Chemistry, Biochemistry, or Environmental Science etc.) is required.

• Experience: >2 years Project Management or related experience with a proven track record.

• More than 10 years experience in an environmental laboratory analysis related field (Wet Chemistry, Gas & Liquid Chromatography, and Sample Reception) is required.

• Relevant combinations of education and experience would be considered.

• Knowledge of good laboratory practices and good management practices.

• Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.

• Candidates must be proficient in using various type of computer software (Word, Excel, PowerPoint, Outlook etc.).

• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.

• Demonstrates excellent verbal and written communication skills including grammar and composition.

• Ability to work well with others & independently.

• Proven time management skills and a strong attention to detail.

See more jobs at SGS

Apply for this job

TIS is hiring a Remote Customer Service Advisor

Job Description

  • Ensure prompt and professional responses to customer inquiries via phone and email channels;
  • Handle incoming inquiries, whether through telephone or email, adeptly resolving customer concerns and issues related to product configuration, operation, and maintenance;
  • Display flexibility in adhering to regular shifts from Monday to Friday, primarily during standard business hours, with occasional late or night shifts scheduled monthly;
  • Engage closely with clients to offer comprehensive and tailored product support, meeting their needs effectively;
  • Provide detailed and insightful product information to enhance customer understanding and utilization;
  • Utilize a variety of software applications to troubleshoot and resolve reported issues efficiently;
  • Take a proactive leadership role in collaborating with other departments to address customer concerns, report problems, and communicate enhancement requests seamlessly;
  • Maintain meticulous records of customer interactions and relevant information within a sophisticated ticketing system, ensuring accuracy and completeness throughout.

Qualifications

  • Bachelor's degree in IT or Finance from a university or college is preferred;
  • Minimum of 2 years of prior experience in Technical Support, Customer Service, Fintech, or a related field;
  • Exceptional communication skills, both verbal and written, are essential;
  • Proficiency in the English language;
  • Strong technical diagnostic skills coupled with analytical thinking and a pragmatic approach to problem-solving;
  • Proficiency in utilizing customer service software and the Microsoft Office Suite;
  • Previous exposure to logging software and project management tools, with a preference for experience in Jira;
  • Familiarity with SAP software or treasury management systems is highly advantageous;
  • Demonstrated ability to collaborate effectively within a team while also being capable of working independently.

See more jobs at TIS

Apply for this job

Synack is hiring a Remote Senior Customer Success Manager

Job Application for Senior Customer Success Manager at Synack

See more jobs at Synack

Apply for this job

Chatfuel is hiring a Remote Customer Success Manager


Chatfuel was founded in Silicon Valley in 2015 with a concept to transform the way businesses interact with their customers.

We are an official Meta partner, and our software is directly integrated with Facebook Messenger, Instagram, and WhatsApp.

With the latest generation of ChatGPT integrated, our chatbots automate the sales funnel, customer support and communications, taking them to the next level.

Over 7 million users, from small local brands to large companies like Adidas, Netflix, Nissan, Visa, T-Mobile, LEGO, and many more, rely on Chatfuel to automate their business processes.

We are looking for an experienced customer success manager to join our team.

Why us

  • You'll become a part of a robust and results-focused team. We have already achieved a lot but can do even more together.
  • Our employees are essential to us, and we maintain comfortable working conditions: we offer options, remote work, and health insurance.
  • Our product is rapidly improving, and so is our company and team. You will constantly learn new things and grow with us.
  • You will directly contribute to the company and product development.
  • We actively exchange knowledge within the company at online meetings.
  • Everyone in our team is equal, and everyone is heard. You will be free to contribute and implement product, project, and process ideas.

Responsibilities

Onboarding:

  • Developing a strategy for implementing the Chatfuel solution into customers' business processes;
  • Recommendations and expertise on AI automation in business messengers;
  • Presentation and tutoring on using the Chatfuel platform;
  • Connection assistance.

Automation setup:

  • Gathering customer business needs and strategizing on automation with Chatfuel;
  • Assisting with bot building and AI automation setup;
  • Co-testing and refining the solution in collaboration with customers;
  • Consulting to optimize the solution and improve results according to the customer's business needs.

Customer care:

  • Regular interaction with customers, monitoring their business results achievement, suggestions for improvements and their implementation;
  • Regular business reviews with customers to evaluate results and offer advice for improvements;
  • Handling incoming customer requests and assisting with technical issues.

Requirements

Experience:

  • Experience in customer success or customer support, preferably in chatbot development and business automation;
  • Experience in technical support will be an advantage;
  • Desire to grow in the role of product manager / marketing manager / business consultant;
  • Knowledge of chatbot development principles or willingness to learn them quickly;
  • Basic understanding of sales funnel and customer CJM: awareness - consideration - purchase;
  • Experience in sales will be an advantage.

Technical skills:

  • Ability to explain complex technical aspects in simple and clear language.

Communication skills:

  • Excellent communication and presentation skills;
  • Ability to effectively communicate with customers.

Assertiveness and proactivity:

  • Ability to manage customer interactions independently and suggest improvements.

Flexibility and adaptability:

  • Willingness to adapt to product updates and support customers in managing their chatbots in line with current trends.

Languages:

  • English;
  • Spanish (Native).

See more jobs at Chatfuel

Apply for this job


Other Job subscriptions you might be insterested in