The role of Manager, NOC Escalation & Incident is a pivotal role in ensuring the effective management and resolution of critical incidents and escalations within the NOC. You will be responsible for overseeing the entire incident lifecycle, from identification and assessment through to resolution and post-incident review. Your proactive approach and strategic mindset will be essential in minimizing the impact of incidents on our operations and ensuring a swift return to normal business operations.

Incident Identification and Triage

• Monitor various channels and systems to promptly identify and assess incidents.
• Classify and prioritize incidents based on their severity and potential impact on business operations.

Incident Response and Resolution

• Lead the incident response process, coordinating efforts across relevant teams and stakeholders.
• Implement predefined incident response procedures to contain and mitigate the impact of incidents.
• Facilitate communication and collaboration among internal teams and external partners to expedite incident resolution.

Post-Incident Analysis and Reporting

• Conduct thorough post-mortem reviews of incidents to identify root causes and contributing factors.
• Generate detailed incident reports, including lessons learned and recommendations for preventing similar incidents in the future.
• Work closely with relevant teams to implement corrective actions and preventive measures based on incident analysis findings.

Continuous Improvement

• Proactively identify opportunities to enhance incident management processes, tools, and capabilities.
• Drive initiatives to improve incident response times, minimize downtime, and increase overall resilience.

Stakeholder Management

• Act as the primary point of contact for stakeholders during incident response efforts, providing regular updates and ensuring transparency.
• Collaborate with cross-functional teams, including IT, security, and business units, to align incident management activities with organizational objectives.

NOC Operations Management:

• Lead and supervise the NOC team, providing guidance, support, and mentorship to ensure effective performance.
• Establish and enforce operational procedures and protocols to maintain 24/7 coverage and response readiness.
• Oversee shift scheduling, staffing levels, and resource allocation to meet operational requirements.

Network Monitoring and Incident Response:

• Monitor the performance and health of network infrastructure, including telecommunications, data networks, and related systems.
• Respond promptly to network incidents, outages, and alarms, initiating troubleshooting and resolution efforts to minimize service disruptions.
• Coordinate with internal teams, external service providers, and emergency response agencies to expedite incident resolution and restore service.

• Manage escalations and assist in issue/ticket prioritization for technicians.
• Build strong relationships with operations, customer care, engineering, sales and management, as well as establishing meaningful relationships with key external vendors and clients.
• Foster an environment of knowledge sharing within the NOC and all Sinch personnel.
• Complete alternate assignments as required.
• Provide training as necessary.
• Meet or exceed company defined KPI’s.

Education & Experience:

• Bachelor's degree in computer science, information technology, or related field (or equivalent experience).
• Proven experience in incident management, preferably in a fast-paced and dynamic environment.
• In-depth understanding of incident management frameworks, such as ITIL or NIST.
• Strong analytical skills with the ability to assess complex situations and make timely decisions.
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
• Experience with incident management tools and systems.
• Relevant certifications (e.g., ITIL Foundation, Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP)) preferred.
• Previous experience in a leadership or supervisory role, with demonstrated ability to motivate and manage teams.
• Highly proficient in MS Software application, Excel, Word, and PowerPoint.
• Proven experience in network operations, preferably in a mission-critical or emergency services environment.
• Strong technical knowledge of telecommunications protocols, networking technologies, and IP-based systems.
• Excellent problem-solving skills and the ability to remain calm under pressure during emergencies.

Interpersonal Skills/Characteristics:

• Strong leadership and team collaboration.
• Exhibits a high level of initiative and resourcefulness.
• Excellent vendor management and escalation skills.
• Excellent organizational skills with multi-tasking abilities.
• Excellent written and verbal communication skills.
• Proven documentation skills with consistent accuracy of details.
• Superior customer service skills.
• Self-starter with a high energy level.
• Work effectively without supervision once trained.
• Prioritize and balance multiple projects and tasks.
• Manage time effectively and meet deadlines.
• Operate with a considerable degree of credibility and business sense.
• Exhibits high degree of dependability.

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day. Get in touch and join us on our journey!

The annual starting salary for this position is between $95,000 - 105,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is also eligible for bonus. This role will be accepting applications until 05/20/2024 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

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Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.

Providing innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. Sinch is the number one choice for easy and engaging business messaging.

Our Engineering Director role offers a unique opportunity to build, lead, coach and develop an efficient and globally disbursed Engineering team that build products for over 90,000 customers.

This role will have a unique opportunity to take Marketing and Application Integration Domain to its next phase of growth.  

Key responsibilities:

• Drive and influence the technology strategy that aligns to business objectives.
• Shape and grow your domain to ensure delivery while driving complex technical work in conjunction with product areas and functions.
• Develop your domains vision and mission to achieve an excellent product experience for our customers.  
• Identify and remove organisational bottlenecks.
• Support and develop a group of Engineering Managers, ensuring they have the right support in their roles as well as the right challenges to grow.
• Define and implement best in class performance standards across the engineering organisation. Support Engineering Managers in building high performing engineering teams.
• As part of the senior engineering leadership team, working to improve our shared engineering practices and ways of working.
• Set and execute on strategy to retain engineering talent. Create an engineering environment where Engineers have job satisfaction, feel that their work is valuable, and are empowered to be efficient and innovative.
• Responsible for the technical success of your organisation. Together with your architect provide the teams with context and guidance to ensure we together build a cohesive product.
• Manage and develop relationships with a variety of stakeholders within and outside the engineering organisation.
• Leading the way as a clear role model living the Sinch values

The successful candidate will have proven experience as a technical leader of a larger organisation, leading through others as a manager of managers. In hand with developing, mentoring and growing high performing engineering teams. Previous background as a hands-on as a Software Engineer, you have a good understanding of system design. You are conversant in the following areas: large-scale application development, microservice architectures and SaaS products. You possess a deep understanding of how to translate product and business goals into tech strategies. You have experience/interest intransforming a delivery organisation into product teams working together for the customer. You have an entrepreneurial mindset and focus on commercial outcomes. You are passionate about what you do and have a high interest in keeping up with current best practices.

We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering:

• Flexible, hybrid work arrangement
• Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly fitness reimbursement
• Volunteer leave
• Work from home set up reimbursement

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.

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As the Manager for NOC 911, you will lead a team responsible for the alerting/monitoring, operation, maintenance, and support of our critical emergency communications services including ESGW, NextGen, and VPC. Your role will be pivotal in ensuring the uninterrupted operation of our 911 systems, which play a crucial role in connecting individuals in distress with emergency responders. With your strong leadership skills and technical expertise, you will oversee the NOC team in monitoring, troubleshooting, and resolving network issues to uphold the reliability and availability of our emergency services.

NOC Operations Management:

• Lead and supervise the 911 NOC team, providing guidance, support, and mentorship to ensure effective performance.
• Establish and enforce operational procedures and protocols to maintain 24/7 coverage and response readiness.
• Oversee shift scheduling, staffing levels, and resource allocation to meet operational requirements.

Network Monitoring and Incident Response:

• Monitor the performance and health of 911 network infrastructure, including telecommunications, data networks, and related systems.
• Respond promptly to network incidents, outages, and alarms, initiating troubleshooting and resolution efforts to minimize service disruptions.
• Coordinate with internal teams, external service providers, and emergency response agencies to expedite incident resolution and restore service.

Proactive Maintenance and Optimization:

• Implement proactive maintenance schedules and procedures to prevent network issues and optimize system performance.
• Conduct regular performance assessments and capacity planning exercises to identify potential bottlenecks and scalability concerns.
• Collaborate with engineering teams to implement network upgrades, expansions, and technology refresh initiatives.

Documentation and Reporting:

• Maintain accurate documentation of network configurations, procedures, and incident reports.
• Prepare regular reports on NOC performance metrics, incident trends, and service level adherence for management review.
• Analyze data to identify areas for improvement and make recommendations for enhancing network reliability and efficiency.

Compliance and Quality Assurance:

• Ensure compliance with regulatory requirements, industry standards, and best practices governing emergency communications networks.
• Conduct audits and quality assurance checks to verify adherence to operational standards and security protocols.
• Participate in internal and external audits, providing documentation and evidence as needed.

Continuous Improvement

• Proactively identify opportunities to enhance processes, tools, and capabilities.
• Drive initiatives to improve incident response times, minimize downtime, and increase overall resilience.

Stakeholder Management

• Act as the primary point of contact for stakeholders during incident response efforts, providing regular updates and ensuring transparency.
• Collaborate with cross-functional teams, including IT, security, and business units, to align NOC management activities with organizational objectives.

• Manage escalations and assist in issue/ticket prioritization for technicians.
• Build strong relationships with operations, customer care, engineering, sales and management, as well as establishing meaningful relationships with key external vendors and clients.
• Interact with customers, carriers and vendors in resolving trouble tickets and deploying new equipment.
• Foster an environment of knowledge sharing within the NOC and all Sinch personnel.
• Complete alternate assignments as required.
• Provide training as necessary.
• Meet or exceed company defined KPI’s.

Education & Experience:

• Bachelor's degree in computer science, information technology, or related field (or equivalent experience).
• Proven experience in 911 and incident management, preferably in a fast-paced and dynamic environment.
• In-depth understanding of 911 services including ESGW, NextGen, and VPC.
• Strong analytical skills with the ability to assess complex situations and make timely decisions.
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
• Experience with incident management tools and systems.
• Relevant certifications (e.g., ITIL Foundation, Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP)) preferred.
• Previous experience in a leadership or supervisory role, with demonstrated ability to motivate and manage teams.
• Highly proficient in MS Software application, Excel, Word, and PowerPoint.
• Proven experience in network operations, preferably in a mission-critical or emergency services environment.
• Strong technical knowledge of telecommunications protocols, networking technologies, and IP-based systems.
• Excellent problem-solving skills and the ability to remain calm under pressure during emergencies.

Interpersonal Skills/Characteristics:

• Strong leadership and team collaboration.
• Exhibits a high level of initiative and resourcefulness.
• Excellent vendor management and escalation skills.
• Excellent organizational skills with multi-tasking abilities.
• Excellent written and verbal communication skills.
• Proven documentation skills with consistent accuracy of details.
• Superior customer service skills.
• Self-starter with a high energy level.
• Work effectively without supervision once trained.
• Prioritize and balance multiple projects and tasks.
• Manage time effectively and meet deadlines.
• Operate with a considerable degree of credibility and business sense.
• Exhibits high degree of dependability.

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day. Get in touch and join us on our journey!

The annual starting salary for this position is between $95,000 - 105,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is also eligible for bonus. This role will be accepting applications until 05/20/2024 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

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We are Sinch. With presence in more than 50 countries, we’re a growing global organization that helps amazing companies engage with customers on their mobile phones. And whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 200 billion conversations every year.

This is a chance for you to dream even bigger than ever. And because we believe that equal opportunities are the key to our success, no matter who you are, you’ll be able to explore career options, face fascinating challenges, building your skills alongside amazing experts. It’s not easy to reach every person, on every phone, on every channel, everywhere. Create the software that makes it happen. Join our team as a Software Engineer in a remote team.

We’re now strengthening our SMS Web team with a Fullstack Developer. The team consist of roughly 5 developers and is primarily based in Malmö, Sweden. For more senior candidates, we are open to remote work within the CET timezone. Otherwise, we would like the person to be able to work in our office in Malmö a few days a week.

Role and Responsibilities

Our newly designed (and totally awesome) Malmö office, located conveniently right by the train station, needs to be filled with equally awesome colleague helping us to further develop our Customer Portal as well as our internal admin pages. The Customer Portal is where our clients log in to manage their account, set up new services or get valuable insights into their traffic. Our admin pages empower our account managers, support managers and other Sinch employees do help our clients with provisioning, support tickets and other needs.

We have a modern microservice architecture, and the platform is hosted in AWS as well as on our own data centers, using cloud native technologies like Kubernetes and Docker.

As our new Fullstack Developer you will:

• Be heavily involved in turning user stories into code. This is a hands-on code design and coding role!
• Be building both APIs and frontend components
• Work in an agile, cross functional team
• Maintain and improve development methodologies and best practice

Who are you?

Passion for coding is the most important ingredient for success. We are a bunch of enthusiastic problem solvers who enjoy solving complex matters and we’d like you to join if you feel the same way. Teamwork and communication skills are essential.

In order to contribute to this role you have:

• Relevant professional experience working with technologies like TypeScript, React, NodeJs, Express, Git and REST

Big plus!

You’ll stand out from the crowd if you have:

• Professional working experience with any of the following: GraphQL, Apollo, gRPC, Java, Spring, GitLab Pipelines, Playwrite or Cypress, Jest, Redis, MongoDB or Docker
• Experience in messaging and/or telecom technologies

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About Us

Sinch is a global leader in cloud communications, helping businesses connect with their customers on their mobile phones. We reach every phone on earth, with over 147 billion conversations every year. Our technology powers the world's leading communications platforms.

We are a dynamic and innovative team seeking a passionate backend software engineer to collaborate on our cloud-based communication solutions. Our applications, built using the latest versions of C# and .NET Core, are deployed as Docker and Kubernetes containers in AWS. If you are enthusiastic about crafting scalable and maintainable systems, thrive in a collaborative environment, and have a desire for staying ahead in the technology realm, we invite you to be part of our team in Stockholm. Remote colleagues from around the globe further enrich our diverse work culture.

Role Overview

As a Backend Software Engineer, you will play an essential role in developing robust distributed systems. You will have the opportunity to:

• Influence design decisions.
• Actively participate in planning.
• Write high-quality code with a strong focus on testing.
• Launch innovative products and features.
• Monitor and maintain the entire system.

In our environment, teamwork is the key, and you will collaborate with talented engineers across teams, learning and growing together. At our core, we believe in personal responsibility and proactiveness.

Responsibilities

• Create systems that are not only scalable but also resilient, ensuring graceful failure.
• Manage the software lifecycle from design and development to testing and production deployment.
• Work with a range of different technologies and programming languages, but primarily with C# and .NET Core.

• Actively contribute to enhancing our development processes and pipelines.
• Take a hands-on approach to monitoring production environments, identifying issues, and being on-call when necessary.
• Engage closely with software engineers, architects, DevOps specialists, and product managers to deliver exceptional products.

Requirements

• Minimum of 5 years in team-based development, deployment, and maintenance of software products in production.
• In-depth knowledge of .NET Core and a deep passion for technology.
• Strong written and verbal communication skills in English.
• Ability to function effectively within a cross-functional, self-organizing team.
• A passion for writing clean and testable code.
• Bachelor’s degree in computer science or related technical discipline.

Good to have

• Experience working with service-oriented architecture and distributed systems.
• Experience with Docker and Kubernetes.
• Experience working with AWS.
• Experience with Asterisk and the SIP VoIP protocol.
• Proficiency in DevOps principles and practices.
• Background in shipping code in a CI/CD pipeline and actively seeking ways to optimize it.
• Proficient in working with a variety of databases, including relational databases such as MySQL and MSSQL, as well as NoSQL databases like MongoDB, Cassandra, and Redis

Embrace the challenge and join us!

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We are Sinch. The world’s number one in mobile engagement, helping amazing companies communicate with customers. And whether you know us or not, you’ve used our tech. From the life-changing to the timesaving, we’re helping over 3,000 businesses to interact with people like never before.

We reach every phone on the planet so imagine the scale, the variety, the opportunity, and the growth that offers. Here you'll dream even bigger than ever, explore your career options, face fascinating challenges and build your skills alongside amazing experts.

And every time you hear a phone ping, you’ll be proud of knowing you were part of making that happen. 147 billion times a year.

As our new ROLE you will:

• Participate in all aspects of agile software development including design and implementation.
• Work primarily in PHP and VueJS
• Document design and implementation.
• Support production deployments.
• Participate in the entire application lifecycle, focusing on coding and debugging.
• This role is based at our Noida office.

Who are you?

In order to contribute in this role you have:

• Experience : 3-5 yrs
• Educational Qualification : B.Tech/B.E./MCA
• Hands-on experience on both PHP and VueJS
• Hands-on experience PHP framework in Laravel (must) and Phalcon (optional)
• Knowledge of designing and implementing of REST APIs.
• Experience with RDBMS like MySQL and NoSQL like REDIS, MongoDB
• Good knowledge of JavaScript, HTM and CSS.
• Proficient understanding of code versioning and continuous integration. (GIT)
• Teamwork skill with a problem-solving attitude.

Being you at Sinch :

We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch :

Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.

It’s time to chase the answers, chase the challenges and chase the dream.

Are you ready? Join us on our journey!

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You’re interested in joining SEARCH, but you don’t see a current job opening that matches your skills? We’d still like to hear from you.

SEARCH is continuously seeking the top talent in the industry, and we may have the ideal job opening for you soon. In addition to cultural resource management positions, we also regularly post for GIS, HR, IT, logistics, accounting, creative, health & safety, editorial, and marketing positions.

If you think you’re a good fit to work at SEARCH, please submit your information here and let us know about you—it’s a great way to get on our radar (and sonar).

Submitted resumes will remain live for 3 years before removed. SEARCH will reach out to candidates for consideration, or updated resumes, should a suitable role open pertaining their expressed interest/skillsets. If you wish to submit a new application but are not allowed to by the system, due to existing application or other reasons, please contact jorge.quintana@searchinc.com with your application materials.

For more information about SEARCH, please visit www.searchinc.com and follow us on Facebook, Instagram, LinkedIn and Twitter

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Title: Contract Administrator
Location: Orlando
Job Code: CA-2023
Job Link: SEARCH Job Postings - Direct Applications

SEARCH has an opportunity for a Contract Administrator to join our team.

This is a full-time, exempt role. We provide a flexible work environment, a professional and collaborative atmosphere, and a wide range of projects and opportunities for our staff. SEARCH offers a competitive total compensation package with strong health and wellness and retirement plans. Benefits include medical, dental, and vision insurance, group term life insurance, 401(k) plan with match, 10 paid holidays per year, and unlimited paid time off (PTO). Pay is commensurate with education and experience.

Key Responsibilities

• Exemplify SEARCH mission and values.
• Maintain the highest professional standard for our clients, co-workers, media, and general public.
• Assume Contracts Specialist duties on existing and new corporate contracts and agreements.
• Refine and maintain corporate contracts and agreements master list.
• Review and analyze master list to identify data gaps, expired/expiring contracts or agreements, and remedy issues.
• Serve as a contractual point of contact on corporate contracts and agreements to clients, SEARCH Management, and SEARCH Project Managers.
• Refine and maintain standardized corporate agreements for SEARCH to execute.
• Review and analyze new corporate contracts and agreements and/or changes and modifications to existing contracts and agreements, and provide recommended changes, updates, additions, and deletions to Management and/or items to be negotiated.
• Provide advice/recommendation and interpretation of contract requirements, obligations, and risk exposure to the Principals and leadership team.
• Modify and negotiate new contracts, agreements, and/or changes and modifications to existing contracts and agreements on behalf of Management.
• At the Proposal level and prior to contract award, review contract terms and conditions for completeness and consistency with company standards.
• Monitor and manage contract and agreement timelines, appropriate budget estimate sheets, and contract reporting requirements such as monthly status reports to the Client and Management.
• Oversee new contract and agreement execution and contract close-out procedures.
• Provide contract and agreement information and specifications to applicable Project Managers, proposal developers, and Management.
• Provide contract/teaming narratives and data applicable for marketing, proposals, and data calls.
• Provide support and training to the Project Managers and Principal Investigators in regards to the contracts they are performing.
• Identify and independently resolve complex problems related to contract language, procedures, and practices.
• Monitor and analyze the performance of Project Managers to ensure compliance with contract/agreements terms and company policies.
• Work with Project Managers weekly/monthly to evaluate job cost metrics to ensure that projects are on schedule and on budget.
• Comply with Federal Acquisition Regulations (FAR), FAR supplements, and other Government contracting issues for applicable contracts.
• Prepare independent contractor agreements.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in business administration.
• Master’s degree in business administration is preferred.
• Minimum of five years of proven contract experience.
• Strong understanding of Time and Material (T&M), Cost Plus, and Firm Fixed Price (FFP) contracts.
• Demonstrated knowledge of Federal contracting, the Federal Acquisition Regulations, and Department of Defense contracting principles.
• Proficient in MS Office Suite.
  • Include the Job Posting code (CA-2023) in the subject line of your email.

Application Requirements

• Cover letter
• Resume
• References
• Please send all inquiries to HR@searchinc.com

Other Important Need-to-Know Information

• This position will work in the SEARCH Orlando office.
• Applicants must be eligible to be employed in the United States.
• Applicants must have reliable transportation.
• The position requires occasional travel.
• SEARCH offers a competitive total compensation package with strong health and wellness and retirement plans.
• Pay will be commensurate with education and experience.
• SEARCH is strongly committed to creating a diverse and inclusive environment where a variety of backgrounds, cultures, orientations, ideas, and talents can flourish.
• SEARCH is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• SEARCH is an Affirmative Action Employer and a Drug-Free Workplace.
• Employment offers are contingent upon satisfactory verification of criminal, education, driving, and/or employment background checks as well as passing results from a pre-employment drug screen.

About SEARCH:

Overland and underwater, SEARCH deploys the full spectrum of cultural heritage services worldwide. SEARCH2O, its maritime program, is at the forefront of historic shipwreck and submerged pre-contact archaeology, paleolandscape reconstruction, and deep-water archaeology. SEARCH’s staff are cultural resources industry leaders, pioneers, and subject matter experts across 45 Market, Regional, and Research Sectors. Since 1993, SEARCH has completed more than 4,500 commercial and government projects in 48 US states, 6 US territories, and 36 countries spanning 7 continents and 4 oceans. By integrating science, technology, and creativity, SEARCH harnesses the power of the past to advance the projects, places, and people it serves.

For more information about SEARCH, please visitwww.searchinc.comand follow us onFacebook,Instagram, andLinkedIn.

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Job Title: Principal Investigator (Terrestrial Archaeology – Southwest)
Job Location: Remote - Southwestern US
Job Posting #: PI-SW-2024
Job Link: SEARCH Job Postings - Direct Applications

Position Information

SEARCH is seeking a Principal Investigator to support in driving the success of projects and staff in the Southwest region of the United States.

Successful candidates will have a background in cultural resource management and experience managing archaeological projects. The candidate should have excellent technical writing skills and the ability to produce reports for review by subject matter experts on behalf of federal, state, and tribal agencies under Section 106 of the National Historic Preservation Act and the National Environmental Policy Act, among other historic preservation laws/regulations.

The position responsibilities include coordinating field, research, and lab tasks, as well as report preparation; working with the crew to ensure fieldwork is executed in a timely fashion and meets the applicable standards; writing high quality technical reports; quality control/assurance of technical reports; managing project staff; and coordinating the development of project Health & Safety plans. The candidate should be detail-oriented and organized, work well with others, and be able to work efficiently on simultaneous projects under tight deadlines. Excellent verbal and written communication, the ability to work autonomously and in a team environment, and the ability to travel are critical to the position.

This is a full-time salaried position that may be either be remote or office-based, depending on the candidate’s location and preference. We provide a flexible work environment, a professional and collaborative atmosphere, and a wide range of projects and opportunities for our staff. SEARCH offers a competitive total compensation package with strong health and wellness and retirement plans. Benefits include medical, dental, and vision insurance, group term life insurance, 401(k) plan with match, 10 paid holidays per year, and unlimited paid time off (PTO). Pay is commensurate with education and experience.

In this role, the successful candidate will:

• Provide expertise regarding field strategies, research, and regulatory requirements at the state, regional, and federal levels;
• Prepare research designs and build research teams;
• Oversee research, fieldwork, data analysis, report preparation, and other tasks to ensure that the research goals, budgets, schedules, and contract requirements of each project are met;
• Recommend and deploy state-of-the-art technology and methodology;
• Serve as the primary author and researcher on technical reports;
• Ensure research quality, research integrity, and original authorship of all project deliverables;
• Prepare research articles, papers, and presentations for academic and industry venues;
• Conduct field visits and occasional archaeological fieldwork;
• Develop project proposals, cost estimates, and schedules;
• Train and mentor archaeologists and report authors;
• Maintain the highest professional standards;
• Maintain strong project team relationships;
• Develop and manage agency and client relationships;
• Communicate project developments to the project team, company leadership, and clients; and
• Support other duties as assigned.

Qualifications Required:

• Master’s degree in Anthropology or related field;
• Minimum three (3) years of supervisory experience encompassing time in field, laboratory, and office;
• Must meet the Secretary of the Interior’s professional qualifications standards for archaeology and be an RPA or be eligible to become an RPA;
• Expertise in state and federal laws and guidelines governing cultural resources management;
• Demonstrated ability to support projects in a timely and cost-effective manner;
• Excellent written and oral communication skills; and
• Based in southwestern, U.S.

Qualifications Preferred:

• Strong Texas based archaeological experience.

Application Requirements:

• CV/resume
• Cover letter
• Minimum of three professional references.
• Two writing samples (if a collaborative report, identify sections authored).
• Supplementary materials should be sent to jorge.quintana@searchinc.com. Include the Job Posting code (PI-SW-2024) in the subject line of your email.

Other Important Need-To-Know Information

• This position can be based remotely but applicants must be based in the region for project deployment.
• Applicants must be eligible to be employed in the United States.
• The position requires occasional travel.
• SEARCH offers a competitive total compensation package with strong health and wellness and retirement plans.
• Pay is commensurate with education and experience.
• SEARCH is strongly committed to creating a diverse and inclusive environment where a variety of backgrounds, cultures, orientations, ideas, and talents can flourish.
• SEARCH is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• SEARCH is an Affirmative Action Employer and a Drug-Free Workplace.
• Employment offers are contingent upon satisfactory verification of criminal, education, driving, and/or employment background checks as well as passing results from a pre-employment drug screen.

About SEARCH:

Over land and under water, SEARCH is an archaeology firm that deploys the full spectrum of cultural heritage services worldwide. SEARCH2O, our maritime program, is at the forefront of historic shipwreck and submerged pre-contact archaeology, paleolandscape reconstruction, and deep-water archaeology. Our staff are cultural resource industry leaders, pioneers, and subject matter experts across 45 Market, Regional, and Research Sectors. Since 1993, we have completed more than 4,000 commercial and government projects in 48 US states, 6 US territories, and 36 countries spanning 7 continents and 4 oceans. By integrating science, technology, and creativity, we harness the power of the past to advance the projects, places, and people we serve.

For more information about SEARCH, please visitwww.searchinc.comand follow us onFacebook,Instagram, andLinkedIn.

SEARCH Compensation and Benefits include:

• Competitive Salary
• Per Diem (for overnight travel)
• SEARCH-subsidized Group Health Insurance (including Medical, Dental, and Vision coverage)
• SEARCH-provided Short-Term Disability Insurance
• SEARCH-provided Long-Term Disability Insurance
• SEARCH-provided Group Term Life Insurance
• Voluntary Life Insurance
• Employee Assistance Program
• Emergency Travel Assistance
• Generous 401(k) Retirement Plan
• Paid Holidays (10)
• Unlimited Paid Time Off (PTO)
• Merit-Based Raises, Bonuses, and Promotions

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