Job Description
We have an exciting opportunity available for a Vice President, International Operations. This role provides overall leadership to the International Operations team as well as the International franchise groups to achieve short and long-term business unit and functional objectives. Develop, lead and execute International operations strategies to improve sales, profits, operating standards and operating systems. Work closely with R&D, Marketing, CSS and Supply Chain to ensure alignment of all International operations, marketing and product innovation programs and initiatives.
Key accountabilities Include:
- Provides strategic direction and leadership for International Operations. Develops strategies for Operations to positively impact and improve operator sales, profits, operating standards and operating systems.
- Works closely with the International leaders to drive strategic results. Manages effective relationships with all members of the international team, franchisees and vendors. Presents information, strategies, and concepts to cross functional leaders and franchisees and professional organizations in a manner that inspires to action and to achieve established international and corporate goals.
- Works closely with franchisees to influence their understanding and support of the international operations strategies and plans, while ensuring the strategic plan is incorporated into everyday business with the franchisees and the International team. Influence the Franchisees’ leadership teams to work together to build the overall DQ Brand in International. Works closely with the appropriate team members of the Franchisees to derive the brand strategy and appropriately implement.
- Represents Operations’ interest and input in interactions with the functional leaders for Marketing, Supply Chain, Operations, R&D, Training and CSS. Builds strong and open relationships with the leaders of all levels throughout IDQ, influencing thinking of other leaders on the achievability of their goals as they relate to and impact regional and international Operations, ensuring that operational impacts and complexities are taken into account.
- Oversees and monitors consistent execution and delivery of company strategies to assigned franchisees, to ensure food safety, approved products, procedures compliance, menu compliance, trademark protection and ADQ standards. Ensures compliance with IDQ policies and standards.
Qualifications
- B.A. or B.S. Degree in Business or related field, or equivalent combination of education and work experience. MBA a plus.
- Must have at least 10 - 12 years of progressively responsible experience in Operations, Marketing or related field in QSR, Fast Casual or Full-Service restaurant(s).
- Experience working within a franchisor organization, preferably a QSR brand.
- Demonstrated ability to develop strong relationships in a franchisor/franchisee environment.
- Experience effectively managing professional level Operations staff.
- Demonstrated ability to effectively lead geographically dispersed teams.
- Demonstrated ability to work within diverse cultures, to work across global time zones and to effectively lead geographically dispersed teams.
- Demonstrated ability to lead a cross-functional team, including Marketing, R&D, Operations, Training and Supply Chain, to complete projects on time.
- In-depth knowledge and understanding of restaurant industry (QSR preferred) and of restaurant operations. Proficient knowledge of marketing, finance and training.
- Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment.
- Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
- Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients. Ability to collaborate with and influence others.
- Superb written and verbal communication skills, with the ability to articulate overall operations and business strategies to a variety of audiences, including senior leadership teams and franchisee leadership groups/councils.
- Well organized with a high attention to detail and accuracy.
- Proficient in Microsoft Word, PowerPoint and Excel.
- Verbal, written and reading fluency in English.
- Ability to travel internationally with no restrictions is required up to 50%.
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