Job Description

We have an exciting opportunity available for a Dynamics 365 Finance and Operations (D365) Developer. This remote opportunity will further the Dairy Queen brand and enhance the fan experience by leveraging their expertise on best practices for administration, vendor partnerships, development, deployment, support and system security within the D365 environment.  The position will administer, facilitate, develop, deploy, test, support and maintain internal ERP processes and tools built on Microsoft’s D365.

Key Accountabilities Include:

Administration, Management and Development

• Create user accounts, delete accounts, create/change permissions by account; user profiles and security in D365.
• Manage the change control management process of future changes, releases, updates and enhancements of the D365 environments: production, UAT and development.
• Work with internal and external partners to develop and deploy quality enhancements in accordance with industry best practices and company processes; solutions will include D365 modifications, reporting and integrations with legacy applications. 
• Experience with relational Databases, SQL and Data modeling.
• Experience with Azure DevOps and an understanding of source control versioning and branching.  
• Monitor and maintain integrations including collaborating with internal DQ technology team and vendor partners on technical troubleshooting of source/target integration points.  
• Identify continuous improvement opportunities for assigned systems and processes.

Testing, Deployment and Support

• Assist in the supporting applications, features, functions, systems and in the configuration, updates and upgrades to D365.
• Coordinate and lead user acceptance tests with the business units and end users against business requirements. 
• Partner with internal and external Support Teams to resolve any D365 issues or bugs.

Facilitation and Communication

• Collaborate closely with internal and external teams to facilitate and clearly communicate the scheduling of system enhancements and upgrades of the D365 system.
• Able to respond to inquiries and effectively present information based on the audience.
•  Schedule, organize and lead weekly D365 open issue meetings with the IDQ Finance team and external vendors.

Documentation, Knowledge Transfer and Mentorship

• Provide end user guidance, documentation and assist users with day-to-day issues, problems and questions.
•  Stay abreast of D365 enhancements, adapt quickly, and self-learn.

Qualifications

• B.A. or B.S. Degree in Computer Science, IS, IT or related field, or equivalent combination of education and work experience.
• 5-7 years of total IT experience.
• At least 3-4 years of experience with D365 Finance and Operations (formerly AX) administration.
• Experience and understanding of Microsoft products – Power Apps, Power Automate.
• Knowledge of Azure infrastructure, capabilities and Cloud basics.
• Works well in a team setting and individually.
• Self-starter who takes initiative and makes good decisions.
• Strong communication and customer service skills.
• Faces challenges in a positive, collaborative and objective manner.

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Job Description

Finds, evaluates and on-boards new international franchisees.  Assesses new market opportunities for feasibility and attractiveness.  Works with the regional development teams to manage international development efforts outside of the US and Canada. Works closely with international leadership, the International Development team, Design & Construction (DAC) and Legal on the execution of international development strategies.  

This role will also be expected from time to time to represent IDQ at key industry events both in the US and internationally.    

Essential Functions:

• FINDING NEW FRANCHISEES AND OPENING NEW MARKETS:Finding and evaluating new franchisees; assessing new market opportunities as per feasibility and attractiveness; Working directly with existing franchisees on development opportunities in new markets and countries; Negotiating development agreements and creating and assessing business plans and financial models
• MANAGING EXISTING FRANCHISEES AND EXISTING AGREEMENTS: Assessing franchise health and new unit performance, capital structure, and growth readiness. Managing key strategic development projects, including development training courses (“Development College”), asset design, market planning and brand promotional activity.
• DEVELOPMENT PROCESSES:Provide leadership and support to core development processes, including site approvals, site logic, forecast/actual, design approvals, exceptions, and contract issuance/execution.  
• DEVELOPMENT PROJECTS:Other development special projects as required; examples include Development College curriculum, revised DQ international promotional materials, Mexico GIS project, and others as required.

Qualifications

Education and Qualifications:

• Bachelor’s degree in Business, Finance or Economics or other related degrees required.  Master’s degree in Business, preferred.
• 6 to 8 years of experience in international franchising, either on the franchisor or franchisee side, ideally in restaurants; some preferred backgrounds include development, M&A, law, operations, finance or construction/design.
• A process and detail-oriented relationship builder, with an intuitive understanding of franchisee/franchisor relationships, substantial sales/commercial skills.
• Ideal candidate will have a good international professional network, and an understanding/familiarity with major players in the industry and the ability to identify, and reach, successful potential DQ franchisee candidates.
• Excellent commercial and analytical skills, including financial analysis, contracts, and strategy.
• Ability to travel up to 33% to all international countries.

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Job Description

Provide guidance and coaching to franchisees and Operations team to achieve short and long-term company and operational goals.  Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations.  Ensure compliance with IDQ policies and system standards.  Gain and maintain support of DMA chair people and other key franchisee leadership in achieving operational goals.  Engage functional experts when needed.  Provide support to other functions when needed.

Primary Accountabilities

Planning

• Effectively implement and execute the Worldwide Operation’s Business Plan (rolling 1-, 2- and 3-year plan) for a particular District.   Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan)
• When and where appropriate, establish and implement effective business plans with franchise owners in the district.  Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of ADQ’s Operations and Marketing Plan.

Consulting

• Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees.
• Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operation’s Business Plan and ADQ’s operating standards.
• Provide impactful advice and counsel to position franchisees for optimal financial health.
• Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies.

Other

• Provide support to other departments/functions as needed.
• May assist with new store openings as required.
• Complete Ad Hoc projects as required.

Qualifications

Education & Qualifications 

• Bachelor’s degree in business, restaurant management or a related field or equivalent restaurant operations experience.
• 4 or more years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management (or an equivalent combination of education and experience). 
• A clean driving record is required.
• Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred).
• Thorough knowledge of restaurant operations.
• Proficient knowledge of marketing, finance, training, human resource, and development.
• Well organized with a high attention to detail and accuracy.
• Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
• Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences.
• Excellent written and verbal communication skills.
• Ability to provide excellent customer service to both internal and external clients.
• Strong ability to multi-task and prioritize multiple projects and requests simultaneously.
• Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
• Ability to work quickly in a fast-paced environment with frequent interruptions.

Job also requires:

• Ability to be available and to work occasional evening and weekend hours as necessary, to meet business needs of franchisees.
• ServSafe certification
• Frequent (4+ hours per day) communication via telephone and email.
• Ability to travel overnight for franchisee and staff meetings/visits an average of two weeks per month.
• Ability to drive an automobile for franchisee and staff meetings/visits.  May require sitting in vehicle up to 8 hours per day, when traveling.  Must be able to be insured by company insurance provider.
• Ability to travel by airplane as necessary.
• Ability to stand on concrete or tiled floors for up to 8 hours per day, when visiting a franchisee location.
• No food or beverage allergies that would prevent you from tasting products or working in and around a Dairy Queen restaurant environment.

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Job Description

The Franchise Developer position is responsible for new store growth within a geographic region of the United States. Their activities include sales for recruitment within their region and real estate activities for effective site selection. This position is the primary relationship with the developing candidate from initial stages of development through store opening.

Primary Accountabilities: 

• Development Market Planning and Prioritization.
  • Determine optimal markets and trade areas for development.
  • Prioritize opportunities to maximize sales penetration and development results.
• Recruitment of ARD and NRD candidates for new store growth.
  • Establish relationships with existing Franchisees and Operations department to effectively recruit for additional restaurant growth.
  • Work with Director of Franchise Sales and Development to effectively recruit and gain commitment from new franchise candidates for growth within the DQ system. Focus on Multi-Unit capable candidates is essential for year on year growth.
• Real Estate and site selection for ARD and NRD candidates for new store growth. Assist Franchisee or Candidate in the timely and effective identification of sites that are strategically positioned to optimize store performance and to meet company development goals.
• Establish relationship with ARD and NRD candidates to effectively transition their project to and from direct and non-direct management.
• Effectively manage Franchisee expectations and necessary project timelines to meet departmental goals.
• Ensure effective and professional communications occur between the Franchise Developer position and the Franchisees/ Candidates, the Operations team, and the ADQ Project Management teams.

• Direct the workflow of new development projects from field to appropriate departments within the corporate administrative offices.  Prepare project files for flow within the application process and project management process. Participate and present projects in Development Review Committee meetings. Utilize market planning tools to prioritize activities and establish new store projects within geographic region.

Qualifications

Education & Qualifications

• Bachelor’s degree in business administration or a related field, or equivalent combination of education and work experience.
• Must have 5+ years of prior Franchise Development experience that includes franchise recruitment and franchise site selection responsibility.
• Experience working within a QSR franchisor organization with freestanding drive thru locations. Strong knowledge of the QSR industry. Experience with selling / recruitment with capability of gaining commitments and providing guidance to candidates.
• Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
• Ability to assess expectations and gain prompt commitments.
• Strong communication skills, with the ability to articulate opportunities to various audiences.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment.
• Well organized with a high attention to detail and accuracy.
• Strong analytical skills.
• Demonstrated ability to provide excellent customer service to both internal and external clients.
• Ability to work quickly in a fast-paced environment with frequent interruptions.
• Strong knowledge and familiarity with the Restaurant Industry and multi-unit Franchise community.
• Ability to travel up to 60-70%.

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Job Description

Independently provide strategic oversight to, and manage all Operational aspects of one of 11 franchisee regions in the U.S. Each region represents 7-8 districts with approximately 40 restaurants per district, and revenue through service fees of $4M to $14M. Utilize deep knowledge of restaurant operations and staff resources to provide guidance and coaching to Operations team and at time franchisees, in order to achieve short and long-term company and operation’s objectives.  Ensure compliance with IDQ policies and system standards.  Develop staff to meet current and future needs of the company.  Gain and maintain support of DMA chairpeople and other key franchisee leadership in achieving their goals. 

Primary Accountabilities:

Development, communication and execution of plans and strategies.

Participate in the development of IDQ’s Operations’ business plan (rolling 1, 2 and 3 year plan) with global Operations senior management team during Worldwide Operations strategic planning meetings 3x per year.   Based upon the U.S.-wide Operations strategy/business plan, assist in the creation of U.S. Operations field teams’ annual performance goals.

• Provide guidance and direction to the Operations team in the development and implementation of an integrated business plan within select markets in region (i.e., integrated marketing, operations, training, development, and supply chain plan).
• Provide direction to Operations team in an effort to assist franchisees, in establishing effective annual business plans.  Assist in establishing systems and schedules to monitor progress and goal achievement.
• Provide leadership from an Operations perspective in developing and managing marketing performance through effective partnerships with appropriate departments, vendors and franchisees.
• Represent U.S. Operations’ goals and interests, and provide input across IDQ teams when working on cross-functional problem solving and projects. This includes teams and leaders from Field and Brand Marketing, Supply Chain, Design, Architecture and Construction, New Development, Finance, Legal, R&D, Quality, Concept Evolution and Concept Support Services.
• Oversee and monitor consistent execution and delivery of company strategies to assigned franchisees, to ensure food safety, approved products, procedures compliance, menu compliance, trademark protection, reinvestments, consumersatisfaction and ADQ standards.

Communications and Interactions with Franchisees:

• Travel to districts to visit franchisee stores with business consultants and ensure/validate the B.C.’s reported progress against goals.

• When warranted, get directly involved with franchisees on escalated matters that are more complex. For example, may notify franchisees that they will be issued a default in the event of store evaluation failure, facility deficiencies, or unapproved procedures; following the expiry of a cure period after the notice of default; may make a decision to terminate the franchisee; may address issues or questions escalated by business consultants on modernization completion, or address national marketing non-compliance with franchisees; may approve compliance exceptions to how a particular store represents the brand, their equipment, menu, etc., without which the franchisee would be in violation of contract.
• Prepare and present at annual franchisee Leadership Meetings, in partnership with Regional Marketing Manager. Prepare and present at franchisee Fall Business Conferences.
• Respond to customers and franchisees in a timely manner.

Management of Team:

• Continuously coach, support and advise business consultants on the following:
• The development and implementation of strategies to assist assigned franchisees in executing staff and management training and professional development.
• Guidance to franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance and atmosphere goals, as established by ADQ’s U.S. Operation’s business plan and operating standards.
• Collaborate with, and provide insightful counsel to position franchisees for optimal financial health.  When available, determining the financial status of the franchisee and monitoring their store(s) for progress.  
• Partnering with appropriate ADQ staff to help position new and existing franchisees, to establish and execute effective development, reinvestment and renewal strategies.
• Hire, build and support a high-performance team with skills that are relevant to the needs of the business.  Conduct onboarding and training for new staff. Demonstrate a commitment to building a diverse team. Establish clear direction and performance expectations; monitors progress and results on an ongoing basis.
• Conduct weekly team meetings to ensure staff are focused on their performance goals, share best practices and communicate corporate information affecting team. Prepare and lead week-long regional Business Consultant meetings, 3 times per year.
• Coach employees to develop their skills and abilities; when appropriate, provide assignments and opportunities for development. 
• Regularly provide feedback on employees’ strengths and when they are performing well. Provide constructive feedback on areas to develop by describing specific behaviors and including suggestions for improvement.  
• Initiate appropriate corrective action head-on, in a timely manner.
• Recognize contributions on an ongoing basis; celebrate employee and team accomplishments.
• Create focus on the right priorities, eliminates roadblocks, and provide solutions and support to day-to-day problems for staff.
• Maintain a positive and ethical work climate that is conducive to attracting, retaining, and motivating a diverse group of top-quality employees.

Other duties:

• Includes assisting New Development/Remodel initiatives by conducting personal interviews with prospective franchisees to assess whether they have the business and managerial aptitude to become a successful ADQ franchisee.
• Interview existing franchisees to assess same aptitude with respect to possible expansion of their business.
• Conducts walk-throughs/reviews of potential new real estate sites and provides point of view on feasibility of projects.
• Provides opinion/sign off on acceptability of franchisees and real estate to the Development Review Committee.
• Develop operating budget/profit plan for region. Consistently strive to meet or favorably exceed operating budget.
• May be asked to guide cross-functional corporate projects or committees. Other duties as assigned or needed.

Qualifications

Education & Qualifications:

• B.A. or B.S. Degree in Business, Restaurant Management or a related field, or equivalent combination of education and work experience. MBA a plus.
• 10+ years of progressively responsible related experience, with a minimum of 5 years of experience in corporate franchise management operations (large fragmented system preferred), and the balance in franchise operations experience and/or restaurant management (with direct P&L responsibility for multi-unit geographically dispersed operations).
• Minimum of 3-5 years managing employees required. Experience managing franchise operations professionals preferred.
• Track record of managerial ability:Includes building a high performance team, establishing clear expectations: monitoring progress and results on an ongoing basis; coaching and supporting employees to develop their skills; regularly providing feedback on employees’ strengths and when they are performing well; providing constructive feedback on areas to develop; creating focus on the right priorities; eliminating roadblocks; providing solutions to day-to-day problems for staff.
• Ability to lead geographically dispersed teams.
• In-depth knowledge and understanding of restaurant industry (QSR preferred) and of restaurant operations. Proficient knowledge of marketing, finance and training.
• Experience effectively creating and managing an operating budget.
• Experience working within a franchisor organization, preferably a QSR brand.
• Strong knowledge and familiarity with the Restaurant Industry and of
• Proficient in Microsoft Word and Excel. Working knowledge PowerPoint.
• Communication Skills.Strong communication skills, with the ability to effectively articulate and present ideas to a variety of internal and external audiences. Strong public speaking/ presentation skills to present to staff, management peers, senior company management, and franchisees one-on-one and in groups.
• Teamwork and Cooperation. Effectively solves problems with others.  Involves others in matters that impact them. Works towards cross-functional “win-win” solutions. Strong ability to coordinate with other departments (Marketing, Finance, Supply Chain, Legal, Design/ Architecture/ Construction, New Development, Quality and Research and Development) to complete projects on time.
• Change and Continuous Improvement.Challenges the status quo. Generates new and viable ideas. Can facilitate effective brainstorming to create solutions and improved processes.  Advances ideas into action. Keeps up to date on new developments and information related to Operations, as well as relevant industry practices and technical developments. 
• Accountability and Drive for Results.Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment. Makes effective decisions in a timely manner.  Effectively plans and coordinates work; anticipates and adjusts for problems; evaluates results. Adjusts priorities as situations change.  Takes the initiative to find solutions quickly and effectively. Takes into account the realities of our franchisee system, as well as the impact to other teams cross-functionally. Uses data to inform decision-making.
• Strategic Operations Leadership.Demonstrated ability to assists in developing strategies for achieving operations goals, to translate business strategies into clear tactics, and to anticipate future trends or problems, their potential impact, and how to address them with relevant strategies.
• Demonstrates the highest level of integrity and trust.Communicate problems and setbacks in an honest and transparent manner that engenders trust from others. Demonstrate professional behavior at all times. Take a stand on difficult issues to “do the right thing; encourage openness and fairness.
• Travel:Travel throughout region on an ongoing basis, to Operations Leadership meetings 3x per year, regional meetings 3x per year, annual Leadership Meeting, semi-annual IDQ Connect. Total travel average of 60% travel throughout the year.
• Job requires: No food or beverage allergies that would prevent you from tasting or working in and around a Dairy Queen or Orange Julius restaurant environment. ServeSafe certification.

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Job Description

Independently provide strategic oversight to, and manage all Operational aspects of one of 11 franchisee regions in the U.S. Each region represents 7-8 districts with approximately 40 restaurants per district, and revenue through service fees of $4M to $14M. Utilize deep knowledge of restaurant operations and staff resources to provide guidance and coaching to Operations team and at time franchisees, in order to achieve short and long-term company and operation’s objectives.  Ensure compliance with IDQ policies and system standards.  Develop staff to meet current and future needs of the company.  Gain and maintain support of DMA chairpeople and other key franchisee leadership in achieving their goals. 

Primary Accountabilities:

Development, communication and execution of plans and strategies.

Participate in the development of IDQ’s Operations’ business plan (rolling 1, 2 and 3 year plan) with global Operations senior management team during Worldwide Operations strategic planning meetings 3x per year.   Based upon the U.S.-wide Operations strategy/business plan, assist in the creation of U.S. Operations field teams’ annual performance goals.

• Provide guidance and direction to the Operations team in the development and implementation of an integrated business plan within select markets in region (i.e., integrated marketing, operations, training, development, and supply chain plan).
• Provide direction to Operations team in an effort to assist franchisees, in establishing effective annual business plans.  Assist in establishing systems and schedules to monitor progress and goal achievement.
• Provide leadership from an Operations perspective in developing and managing marketing performance through effective partnerships with appropriate departments, vendors and franchisees.
• Represent U.S. Operations’ goals and interests, and provide input across IDQ teams when working on cross-functional problem solving and projects. This includes teams and leaders from Field and Brand Marketing, Supply Chain, Design, Architecture and Construction, New Development, Finance, Legal, R&D, Quality, Concept Evolution and Concept Support Services.
• Oversee and monitor consistent execution and delivery of company strategies to assigned franchisees, to ensure food safety, approved products, procedures compliance, menu compliance, trademark protection, reinvestments, consumersatisfaction and ADQ standards.

Communications and Interactions with Franchisees:

• Travel to districts to visit franchisee stores with business consultants and ensure/validate the B.C.’s reported progress against goals.

• When warranted, get directly involved with franchisees on escalated matters that are more complex. For example, may notify franchisees that they will be issued a default in the event of store evaluation failure, facility deficiencies, or unapproved procedures; following the expiry of a cure period after the notice of default; may make a decision to terminate the franchisee; may address issues or questions escalated by business consultants on modernization completion, or address national marketing non-compliance with franchisees; may approve compliance exceptions to how a particular store represents the brand, their equipment, menu, etc., without which the franchisee would be in violation of contract.
• Prepare and present at annual franchisee Leadership Meetings, in partnership with Regional Marketing Manager. Prepare and present at franchisee Fall Business Conferences.
• Respond to customers and franchisees in a timely manner.

Management of Team:

• Continuously coach, support and advise business consultants on the following:
• The development and implementation of strategies to assist assigned franchisees in executing staff and management training and professional development.
• Guidance to franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance and atmosphere goals, as established by ADQ’s U.S. Operation’s business plan and operating standards.
• Collaborate with, and provide insightful counsel to position franchisees for optimal financial health.  When available, determining the financial status of the franchisee and monitoring their store(s) for progress.  
• Partnering with appropriate ADQ staff to help position new and existing franchisees, to establish and execute effective development, reinvestment and renewal strategies.
• Hire, build and support a high-performance team with skills that are relevant to the needs of the business.  Conduct onboarding and training for new staff. Demonstrate a commitment to building a diverse team. Establish clear direction and performance expectations; monitors progress and results on an ongoing basis.
• Conduct weekly team meetings to ensure staff are focused on their performance goals, share best practices and communicate corporate information affecting team. Prepare and lead week-long regional Business Consultant meetings, 3 times per year.
• Coach employees to develop their skills and abilities; when appropriate, provide assignments and opportunities for development. 
• Regularly provide feedback on employees’ strengths and when they are performing well. Provide constructive feedback on areas to develop by describing specific behaviors and including suggestions for improvement.  
• Initiate appropriate corrective action head-on, in a timely manner.
• Recognize contributions on an ongoing basis; celebrate employee and team accomplishments.
• Create focus on the right priorities, eliminates roadblocks, and provide solutions and support to day-to-day problems for staff.
• Maintain a positive and ethical work climate that is conducive to attracting, retaining, and motivating a diverse group of top-quality employees.

Other duties:

• Includes assisting New Development/Remodel initiatives by conducting personal interviews with prospective franchisees to assess whether they have the business and managerial aptitude to become a successful ADQ franchisee.
• Interview existing franchisees to assess same aptitude with respect to possible expansion of their business.
• Conducts walk-throughs/reviews of potential new real estate sites and provides point of view on feasibility of projects.
• Provides opinion/sign off on acceptability of franchisees and real estate to the Development Review Committee.
• Develop operating budget/profit plan for region. Consistently strive to meet or favorably exceed operating budget.
• May be asked to guide cross-functional corporate projects or committees. Other duties as assigned or needed.

Qualifications

Education & Qualifications:

• B.A. or B.S. Degree in Business, Restaurant Management or a related field, or equivalent combination of education and work experience. MBA a plus.
• 10+ years of progressively responsible related experience, with a minimum of 5 years of experience in corporate franchise management operations (large fragmented system preferred), and the balance in franchise operations experience and/or restaurant management (with direct P&L responsibility for multi-unit geographically dispersed operations).
• Minimum of 3-5 years managing employees required. Experience managing franchise operations professionals preferred.
• Track record of managerial ability:Includes building a high performance team, establishing clear expectations: monitoring progress and results on an ongoing basis; coaching and supporting employees to develop their skills; regularly providing feedback on employees’ strengths and when they are performing well; providing constructive feedback on areas to develop; creating focus on the right priorities; eliminating roadblocks; providing solutions to day-to-day problems for staff.
• Ability to lead geographically dispersed teams.
• In-depth knowledge and understanding of restaurant industry (QSR preferred) and of restaurant operations. Proficient knowledge of marketing, finance and training.
• Experience effectively creating and managing an operating budget.
• Experience working within a franchisor organization, preferably a QSR brand.
• Strong knowledge and familiarity with the Restaurant Industry and of
• Proficient in Microsoft Word and Excel. Working knowledge PowerPoint.
• Communication Skills.Strong communication skills, with the ability to effectively articulate and present ideas to a variety of internal and external audiences. Strong public speaking/ presentation skills to present to staff, management peers, senior company management, and franchisees one-on-one and in groups.
• Teamwork and Cooperation. Effectively solves problems with others.  Involves others in matters that impact them. Works towards cross-functional “win-win” solutions. Strong ability to coordinate with other departments (Marketing, Finance, Supply Chain, Legal, Design/ Architecture/ Construction, New Development, Quality and Research and Development) to complete projects on time.
• Change and Continuous Improvement.Challenges the status quo. Generates new and viable ideas. Can facilitate effective brainstorming to create solutions and improved processes.  Advances ideas into action. Keeps up to date on new developments and information related to Operations, as well as relevant industry practices and technical developments. 
• Accountability and Drive for Results.Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment. Makes effective decisions in a timely manner.  Effectively plans and coordinates work; anticipates and adjusts for problems; evaluates results. Adjusts priorities as situations change.  Takes the initiative to find solutions quickly and effectively. Takes into account the realities of our franchisee system, as well as the impact to other teams cross-functionally. Uses data to inform decision-making.
• Strategic Operations Leadership.Demonstrated ability to assists in developing strategies for achieving operations goals, to translate business strategies into clear tactics, and to anticipate future trends or problems, their potential impact, and how to address them with relevant strategies.
• Demonstrates the highest level of integrity and trust.Communicate problems and setbacks in an honest and transparent manner that engenders trust from others. Demonstrate professional behavior at all times. Take a stand on difficult issues to “do the right thing; encourage openness and fairness.
• Travel:Travel throughout region on an ongoing basis, to Operations Leadership meetings 3x per year, regional meetings 3x per year, annual Leadership Meeting, semi-annual IDQ Connect. Total travel average of 60% travel throughout the year.
• Job requires: No food or beverage allergies that would prevent you from tasting or working in and around a Dairy Queen or Orange Julius restaurant environment. ServeSafe certification.

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Job Description

We have an exciting opportunity available for a Director of Marketing.  The Director of Marketing will provide marketing leadership and counsel to franchisees, advertising agencies and internal teammates. Develop, manage and implement marketing plans and programs to optimize traffic, store sales, brand building, service fees and profits for Dairy Queen Franchisees.  Protect Dairy Queen® Trademarks. 

Key Accountabilities Include:

• Develops, leads and executes the strategic plans and annual marketing calendars for assigned countries. Works with franchisees to obtain their understanding and support of the plans, while ensuring the strategic plan is incorporated into everyday business with the franchisees and APAC team.   In collaboration with the VP- Int’l Marketing and Regional Director, ensures the development of brand strategies to ensure long-term competitiveness of DQ concept and business.
• Responsible for teaching, planning and trade zone level execution of all LSM programs.
• Responsible for teaching, planning and ongoing market level execution of all digital and social media programs.
• Responsible for teaching, planning and execution of comprehensive Grand Opening Plans for all new stores and new markets within the region where relevant.
• Leads and directs all consumer and product market research and analysis including identifying target markets, monitoring market trends and the competitive environment, projecting market potential and product penetration opportunities.
• Approves all marketing and creative materials developed by licensees and/or agencies.  Works with and trains licensees on proper merchandising and the development of materials including proper use of all DQ trademarks.
• Manages effective relationships with all members of the international team, franchisees, agencies, research companies and vendors.  Presents information, strategies, and concepts to cross functional leaders and franchisees in a manner that inspires action and to achieve established corporate goals. Includes the ongoing leadership and management of Franchisee Advisory Councils (FACs) where relevant.
• Drives the new product development/innovation process internally and with the franchisees, leading the roll out and introduction of new products. Spearheads development and coordination of product launch kits, including developing materials regarding local marketing efforts. Creates linkage between brand strategy and product strategy ensuring a robust product pipeline to fuel marketing calendars and strengthen brand positioning.
• Provides leadership and direction to advertising agencies. Monitors and manages agency communication with franchisees. Holds agencies accountable for performance, media buying, creative direction, brand building and budget compliance. Formally reviews agency performance on an annual basis.  Works with licensees and agencies on proper development and execution of media plans.
• Provides relevant business and financial analysis of key issues to internal and external shareholders including comp sales, sales trends by category and sales results generated by specific media activity. Evaluates local and national promotions, media investments and sales trends to help form plan recommendations. Presents analysis to necessary shareholders as appropriate.

Qualifications

• B.A. or B.S. Degree in Marketing or related field, MBA preferred.
• Must have 7 to 9 years of prior Marketing experience in consumer related marketing organization(s), including consumer research, product development and the development of advertising and promotional campaigns.
• Experience working within a franchisor organization, preferably a QSR brand.
• Experience with planning and executing digital and social media marketing programs.
• Experience with teaching, planning and ensuring trade zone level execution of LSM programs.
• Experience effectively managing marketing staff.
• Demonstrable record of achievement in creating and leading a pipeline of product innovation across multiple platforms.
• Track record of clear product successes, creating and leading from product inception to launch.
• Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment.
• Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
• Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
• Strong written and verbal communication skills, with the ability to articulate marketing strategies to a variety of audiences.
• Well organized with a high attention to detail and accuracy.
• Ability to collaborate in a team environment.
• Ability to lead projects involving other departments such as R&D, Operations, Training and Supply Chain and complete projects within deadlines.
• Proficient in Microsoft Word, PowerPoint and Excel.
• Verbal and written fluency in English and Spanish.
• Travel required for internal and external meetings.  Local and international travel is required and is approximately 25%. Valid passport with no restrictions to global travel.

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Job Description

Finds, evaluates and on-boards new international franchisees.  Assesses new market opportunities for feasibility and attractiveness.  Works with the regional development teams to manage international development efforts outside of the US and Canada. Works closely with international leadership, the International Development team, Design & Construction (DAC) and Legal on the execution of international development strategies.  

This role will also be expected from time to time to represent IDQ at key industry events both in the US and internationally.    

Essential Functions:

• FINDING NEW FRANCHISEES AND OPENING NEW MARKETS:Finding and evaluating new franchisees; assessing new market opportunities as per feasibility and attractiveness; Working directly with existing franchisees on development opportunities in new markets and countries; Negotiating development agreements and creating and assessing business plans and financial models
• MANAGING EXISTING FRANCHISEES AND EXISTING AGREEMENTS: Assessing franchise health and new unit performance, capital structure, and growth readiness. Managing key strategic development projects, including development training courses (“Development College”), asset design, market planning and brand promotional activity.
• DEVELOPMENT PROCESSES:Provide leadership and support to core development processes, including site approvals, site logic, forecast/actual, design approvals, exceptions, and contract issuance/execution.  
• DEVELOPMENT PROJECTS:Other development special projects as required; examples include Development College curriculum, revised DQ international promotional materials, Mexico GIS project, and others as required.

Qualifications

Education and Qualifications:

• Bachelor’s degree in Business, Finance or Economics or other related degrees required.  Master’s degree in Business, preferred.
• 6 to 8 years of experience in international franchising, either on the franchisor or franchisee side, ideally in restaurants; some preferred backgrounds include development, M&A, law, operations, finance or construction/design.
• A process and detail-oriented relationship builder, with an intuitive understanding of franchisee/franchisor relationships, substantial sales/commercial skills.
• Ideal candidate will have a good international professional network, and an understanding/familiarity with major players in the industry and the ability to identify, and reach, successful potential DQ franchisee candidates.
• Excellent commercial and analytical skills, including financial analysis, contracts, and strategy.
• Ability to travel up to 33% to all international countries.

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Job Description

We have an exciting opportunity available for a Vice President, International Operations.  This role provides overall leadership to the International Operations team as well as the International franchise groups to achieve short and long-term business unit and functional objectives.  Develop, lead and execute International operations strategies to improve sales, profits, operating standards and operating systems.  Work closely with R&D, Marketing, CSS and Supply Chain to ensure alignment of all International operations, marketing and product innovation programs and initiatives.

Key accountabilities Include:

• Provides strategic direction and leadership for International Operations.  Develops strategies for Operations to positively impact and improve operator sales, profits, operating standards and operating systems.   
•  Works closely with the International leaders to drive strategic results.  Manages effective relationships with all members of the international team, franchisees and vendors.  Presents information, strategies, and concepts to cross functional leaders and franchisees and professional organizations in a manner that inspires to action and to achieve established international and corporate goals. 
• Works closely with franchisees to influence their understanding and support of the international operations strategies and plans, while ensuring the strategic plan is incorporated into everyday business with the franchisees and the International team. Influence the Franchisees’ leadership teams to work together to build the overall DQ Brand in International.  Works closely with the appropriate team members of the Franchisees to derive the brand strategy and appropriately implement. 
• Represents Operations’ interest and input in interactions with the functional leaders for Marketing, Supply Chain, Operations, R&D, Training and CSS. Builds strong and open relationships with the leaders of all levels throughout IDQ, influencing thinking of other leaders on the achievability of their goals as they relate to and impact regional and international Operations, ensuring that operational impacts and complexities are taken into account.
• Oversees and monitors consistent execution and delivery of company strategies to assigned franchisees, to ensure food safety, approved products, procedures compliance, menu compliance, trademark protection and ADQ standards.  Ensures compliance with IDQ policies and standards.

Qualifications

• B.A. or B.S. Degree in Business or related field, or equivalent combination of education and work experience.  MBA a plus.
• Must have at least 10 - 12 years of progressively responsible experience in Operations, Marketing or related field in QSR, Fast Casual or Full-Service restaurant(s).
• Experience working within a franchisor organization, preferably a QSR brand.
• Demonstrated ability to develop strong relationships in a franchisor/franchisee environment.
• Experience effectively managing professional level Operations staff. 
• Demonstrated ability to effectively lead geographically dispersed teams.
• Demonstrated ability to work within diverse cultures, to work across global time zones and to effectively lead geographically dispersed teams.
• Demonstrated ability to lead a cross-functional team, including Marketing, R&D, Operations, Training and Supply Chain, to complete projects on time.
• In-depth knowledge and understanding of restaurant industry (QSR preferred) and of restaurant operations. Proficient knowledge of marketing, finance and training.
• Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment.
• Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
• Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.  Ability to collaborate with and influence others.
• Superb written and verbal communication skills, with the ability to articulate overall operations and business strategies to a variety of audiences, including senior leadership teams and franchisee leadership groups/councils.
• Well organized with a high attention to detail and accuracy.
• Proficient in Microsoft Word, PowerPoint and Excel.
• Verbal, written and reading fluency in English.
• Ability to travel internationally with no restrictions is required up to 50%.

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