Job Description
Team
The ServiceNow Platform Administration team works closely with application developers, product owners and PMO to maintain ServiceNow internal instances.
Role
We are seeking an engineer for the day-to-day execution of Application Administration/Development responsibilities of Service Now IT Applications. The primary objectives of this position are troubleshooting, code fix, developing automation, maintenance, code deployment and performance tuning for multiple ServiceNow applications, including Production and other sub-prod environments.
What you get to do in this role:
- Manage lifecycle of production/sub-production environments - necessary configurations, code promotion and integrations, application admin activities (operational, migrations, and upgrades)
- Incident/defect management - identify application / system issues and possible solutions in a timely and accurate manner
- Troubleshooting performance issues and working toward optimizing the system further.
- Automation is priority for our team – always looking for opportunity to automate the monotonous and tedious work.
- Documentation - Maintain system documents for configuration and troubleshooting of known issues
- Collaboration - Work closely with other teams to support delivery of related tasks successfully
- Excellency - Come-up with best practices for Admin operations and enhancements based on lessons learnt
- Off Hours Support - during business critical, go-live and escalation/outage issue
Qualifications
In order to be successful in this role, we need someone who has:
- Bachelor’s degree in Computer Science or related field
- 4+ years of information technology industry experience, with 2+ years of experience working on the ServiceNow platform and technologies.
- Must have good knowledge of JavaScript libraries, add advantage if work on Java, MySQL, LINUX & Splunk
- Good understanding and work experience in Web services, SOAP, REST etc.
- Good verbal and written communication skills, with the ability to work with both technical and non-technical stakeholders
- Confident and able to multi-task and manage expectations in a fast-paced environment with competing priorities
- Good Understanding of ITIL v3 processes. ITIL Foundation & ServiceNow Administration certification good to have
See more jobs at ServiceNow
Apply for this job