Principal DevOps Engineer

US Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

Pindrop’s DevOps teams work to make our infrastructure and core systems so good, reliable, automated, monitored and performant that our engineers can focus on building innovative global products that are changing the world without having to think about what is running them. We are a dynamic and high energy team with immense collaboration and an unrelenting passion for reliability and scalability. If uptime and automation are part of your personal core belief system, the Pindrop DevOps teams are where you need to be!

What you’ll do

• Design, document, build, maintain, and support a wide array of complex infrastructure and services
• Own key components of our deployment pipeline and operational infrastructure
• Work on multiple assignments at once, collaborate with the larger teams to establish and use best practices
• Analyze performance/usability challenges and propose innovative solutions to solve them
• Proactively enhance monitoring and troubleshooting capabilities
• Look at every manual process and find ways to automate/code it into a highly reliable and reportable system
• Automate software deployment processes and continuously improve our CI/CD posture 
• Mature our processes from ad-hoc to optimized
• Take complex systems and make them seem boring because they are so reliable

Who you are

• You understand hardware/software/cloud platforms from the ground up, and you serve as a subject matter expert on it
• You make relevant, specific, and high value recommendations to the design or implementation of a platform.
• You have the ability to "wear many different hats", juggle multiple priorities, context shift quickly, and thrive in an environment where you don't have a strictly defined job definition
• You are self motivated and work with minimal supervision
• You see a problem, own it, solve it, do it
• You have a passion for technology and are constantly researching new/emerging solutions
• You love to troubleshoot a problem and then teach the team/company on your findings
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set:

• 10+ years of devops experience, ideally in a startup environment
• On-call rotation with occasional night/weekend work required
• Extensive Redhat/CentOs/Ubuntu linux administration experience
• Expertise in Chef/Ansible/Terraform/Packer/Helm/Flux 
• Scripting expertise, preferably Python and Bash
• Knowledge of some or all of our toolset: Jenkins/Github Actions, Github, Nginx, VMWare/Proxmox, Splunk, ELK, RabbitMQ, Artifactory, Prometheus, Docker containers, etc
• Experience working with many AWS/GCP infrastructure services such as EC2/GCE, ECS/EKS/GKE, RDS, S3, EIP, NLB, Route53, Kubernetes, and more
• Experience with networking concepts within firewall, switch, and router configuration including: VLANs, DNS, VPNs, BGP, ACLs, etc.
• Demonstrated experience identifying security vulnerabilities with the associated ability to remediate them in a timely manner
• PostgreSQL/MySQL/MariaDB/NoSQL experience in both building highly available systems as well as writing complex queries
• Demonstrated history working within a distributed architecture and CI/CD best practices
• Telephony infrastructure experience a plus

What’s in it for you

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Be introduced to your team, colleagues, added to any standing meetings such as 1:1’s, standups, weekly touchpoints.
• Be onboarded, accounts created, access verified
• Begin getting familiar with our different products, services, workflows, deployments, and environments.

Within 60 days you’ll

• Understand expectations for the team, and be able to start planning for development and contributing to projects.
• Begin submitting and reviewing PRs

Within 90 days you’ll

• Have an in-depth level of familiarity with many of the products and services architecture to start making technical decisions while maintaining the team's architectural methodology.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status. 

#LI-Remote

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

Our global NetDevOps team is growing rapidly, requiring engineers to collaborate across US, EMEA, and APAC regions to support our datacenter and cloud environments.  This team focuses on the stability and reliability of our global infrastructure leveraging existing standards, processes, and automation solutions.  In this role you will serve as a domain expert in networking technologies and the supporting both datacenter and cloud infrastructure.

The Principal Network Engineer position is a Network Operational role during the US base hours of - Monday - Friday 10AM Eastern US to 6PM Eastern US. (7:30 PM IST to 3:30AM IST).

You will:

• Be required to work US hours shift and weekend on-call rotation.
• Excellent verbal and writing skills (English)
• Be highly focused and rapid response to incidents and requests.
• Have strong decision making skills in a high pressure, fast paced troubleshooting role.
• Support our global network infrastructure in a hybrid cloud environment.
• Implement changes, upgrades and preventative maintenance to infrastructure.
• Troubleshoot hardware, software, and vendor incidents to resolution and identify remediation improvements. 
• Develop and leverage automation and monitoring tools to maximize visibility and recovery.
• Collaborate in a global team on projects and operational efficiencies.
• Work from Hyderabad or Pune, India

You have:

• Strong working knowledge in configuring and troubleshooting routing protocols (BGP, OSPF, and static). 
• Experience with data center and cloud based networking technologies and infrastructure (LAN, WAN, firewall, SDWAN, BGP, DNS, load balancing, VPN, etc)
• Experience with Arista and Cisco configurations and maintenance.
• Deep understanding of network protocols and services.
• Extensive experience in linux environments and enterprise distros
• Experience with firewall configurations,maintenance and security concepts. 
• Experience cloud technologies - GCP, AWS, Azure (GCP preferred)
• Experience with version control concepts and operations. (Git)
• Use of automation tools and modules (Rundeck/Puppet/Terraform)

   Preferred Skills

• Strong scripting skills and network automation concepts.
• Experience with Palo Alto firewall configurations and maintenance.
• Experience with F5 LTM and AFM configurations and maintenance.
• Experience with cloud technologies and IaC deployments. 
• Experience with virtual and containerized deployments in both data center and cloud. 
• Experience with Kubernetes and GKE deployments and networking elements. (CNI, Itsio, Calico)
• Understanding of CI/CD pipeline components, support, functionality, and tools.
• Experience with data formats XML, JSON, YAML and parsing with Python data structures.
• Understanding the principles of an Agile development environment
• Understanding webhooks, API styles, HTTP Response codes, and authentication mechanisms.
• Experience with Ansible deployments and creating ansible playbooks
• Experience with Jenkins and parameterization. 
• Experience with Network Automation and Programmability Abstraction Layer with Multivendor (NAPALM) framework
• Leverage model driven programmability within an Arista networking environment.
• Experience with cloud infrastructure such as Compute, Network, Storage and Backup
• Understand the need to organize code into methods, functions, classes, and modules
• Experience with monitoring performance metrics and KPIs.

Benefits:

•  Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson: 

 We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

 We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Fender Musical Instruments Corporationis a world famous brand with offices across the globe.WithinFender Musical Instruments Corporation’s("FMIC") Advanced Development team, you will be a key technology leader who designs, develops, and maintains high-quality embedded audio solutions for products ranging from mixing consoles to guitar amplifiers.

An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it’s a cultural symbol that resonates globally.

We are searching for a remote Software Engineer II, Embedded to support software activities as we develop new technologies for Fender products. You are a self-starter, with a proven ability to continuously learn on your own.

Essential Functions:

• Support new technology development from concept to mass production
• Manage, design, architect, and develop embedded firmware solutions following best practices
• Utilize common test equipment to debug hardware and firmware issues
• Define tasks and deliver solutions within program schedule guidelines
• Maintain design documentation and deliverables using configuration control systems
• Communicate regularly with management on project status and risks

Qualifications:

• Bachelor’s degree in Computer Science, Electrical Engineering or related field required
• Minimum 3 years of embedded system design experience required
• Must be proficient in C / C++, object-oriented design, Git SCM, and Agile processes
• Real-time ARM and/or DSP software experience
• Device driver development experience
• Ability to design, develop, and test solutions based on written specifications
• Experience in kernel level development and deployment of embedded Linux solutions preferred
• System-level analysis and architecture skills, understanding hardware/software trade-offs highly desirable
• Ideally, possesses a passion for audio recording, mixing, live sound, and/or music
• Understanding of mixed signal electronic design with an emphasis on audio preferrable

About Fender Musical Instruments:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Presonus®, Gretsch®, Jackson®, EVH®, Charvel®, Bigsby®, and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.

Fender is required by law in certain jurisdictions to include a pay scale in the job posting for this position.  “Pay scale” means the salary or hourly wage range that Fender reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive.  The pay scale for this position takes into account the wide range of factors that Fender considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs.  If this is a remote position, the pay scale disclosed herein may be adjusted further based upon the applicable geographic differential associated with the location from which the successful candidate will work.  Please note that it is not typical for a Fender employee to be at or near the top of the pay scale for their role – especially as a new hire – and compensation decisions are dependent on the facts and circumstances of each case.  Subject to the foregoing, the current pay scale for this position is $74,333.00 - 148,667.00

Available Locations: Portugal or UK

About the Team

In this role, you will be focused on the build out and expansion of our global infrastructure. You'll work closely with Cloudflare’s SRE (Site Reliability Engineering) team, Network Engineering team, Infrastructure Engineering team, Project Managers and with various vendors and partners (including hardware vendors, logistics, datacenter and network providers, and ISPs). You will further be responsible for the development and implementation of consistent processes and visibility measurements for consistent and effective management of our infrastructure. This is a highly visible position that requires deep technical understanding of datacenter infrastructure, physical and logical networking, linux, and basic experience with data analysis and project management.

To be successful in this position, you should have excellent technical skills, communication skills, and be able to navigate a range of challenges and constraints (e.g. schedule adherence, time zones, and cultures). You will have the opportunity to (literally) build a faster, safer Internet for our millions of users and the billions of web surfers that visit their sites each month.

Other Responsibilities May Include

• Provisioning, monitoring and maintaining hardware, software, and network in new Cloudflare data centers.
• Creating documentation and managing remote contractors to complete datacenter installations and upgrades (rack and stack), including hardware manufacturers, datacenter and network providers, logistics partners and other service providers in support of our 275+ growing datacenter locations
• Aggressively seek opportunities to introduce cutting-edge technology and automation solutions that are effective, efficient and scalable in order to improve our ability to deploy and maintain our global infrastructure.
• Planning and implementing network and server installations, including in the areas of facility power (AC/DC), cooling, security/access, rack layout and cable management.
• Providing technical leadership and guidance during deployment activities.
• Creating and maintaining documentation, plans, SOP’s, MOP’s etc.
• Collaborating with internal teams (infrastructure engineering, network engineering and SRE) for day to day activities. 
• Coordinating installation of cross-connects globally in support of physical network expansion.
• Assisting with the definition, documentation and implementation of consistent processes across all regions.
• Limited travel

Required Experience

• Minimum of 3 years of prior relevant experience in Data Center Operations, Site Reliability Engineering, Linux systems administration, Network Engineering, and/or DevOps experience
• Familiarity with day-to-day tasks and projects common in Data Center Operations.
• Experience with optical transport technologies such as CWDM/DWDM
• Configuration management tool experience like Saltstack, Chef, Puppet or Ansible
• Network hardware administration.
• Knowledge and exposure to Network Protocols, Topologies and Enterprise architecture. 
• Experience writing network configuration and design documentation.
• Experience solving problems through automation.
• Ability to write scripts for internal tools.
• Experience running and improving operational processes in a rapidly changing environment.

Examples of desirable skills, knowledge and experience

• Bachelor’s degree, technical background in engineering, computer science, or MIS a plus.
• Direct experience executing on datacenter / infrastructure projects with many moving parts.
• Previous experience installing / maintaining datacenter (and other IT) infrastructure and DCIM tools.
• Experience running and improving operational processes in a rapidly changing environment.
• Strong understanding of BGP and anycast routing
• Professional level network certification(s) (JNCIP, CCNP, etc) or higher
• Good working knowledge of Juniper Junos, Cisco IOS, Cisco NX-OS and Arista EOS
• Load balancing and reverse proxies such as Nginx, Varnish, HAProxy, Apache
• Proficient in one or more programming languages and willing to learn new ones when required
• Strong verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills.
• Must be proactive with proven ability to learn fast and execute on multiple tasks simultaneously.
• Ability to manage MS excel and Google spreadsheets.
• Comfortable handling basic program management responsibilities (prioritization, planning, scheduling, status reporting) such as JIRA
• Experience managing remote contractors
• Must be a team player.

Bonus Points

• Multi-lingual; experience working with infrastructure in multiple countries.
• Experience with continuous / rapid deployment
• Experience working in a 24/7/365 mission-critical service environment
• Comfortable with remote “lights-out” and out-of-band access to data center resources
• Linux certifications.
• Knowledge of the OSI-model and experience isolating network, hardware and software issues.

Available Locations: Portugal

About the Role

We’re looking for an IT Client Platform Engineer focusing on platform integrations to enable enterprise level service integrations for our corporate teams.  You will solve complex system integration issues and streamline workflows between critical systems, bridging the gap between IT Operations, Enterprise Security and IT Client Platform Engineering teams.  This role will provide critical integration, development, and automation capabilities to our Client Platform deployment.  This role reports to the Manager of IT Client Platform Engineering.

About the Team

You will join a team of Client Platform Engineers that provide enterprise level Client Platform services, development, support, and client enablement for end users around the globe.  We strive to provide highly resilient and observable services to our teams, and reduce manual toil wherever possible.  We’re focused on providing a positive customer service and user experience.

What You'll Do

• Solve complex integration problems
• Provide design, implementation and operational support for built integrations
• Seek guidance from the team when needed
• Be flexible and available for after hours support
• Assist the team with macOS, Windows, and Linux platform management
• Provide thoughtful feedback on asks and requirements for new integrations
• Work collaboratively across geographical and team boundaries to solve problems
• Work in a team environment
• Create and update technical documentation
• Help make your team and cohort teams lives better

What You'll Bring

• 2+ years of proven work experience in a systems administration role
• 2+ years of proven work experience in a systems integration role
• Hands-on experience with Windows/Linux/Mac OS management platforms
• Hands-on experience with scripting languages such as Python, Golang, and/or Rust
• Good understanding of computer systems, mobile devices management platforms and software development best practices
• Ability to perform root cause analysis on integration failures and implement solutions
• Familiarity serverless application development, observation, and deployment methods
• Familiarity with Continuous Integration/Continuous Deployment, DevOps, and Agile methodologies
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical guidance, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field or equivalent experience

Bonus Points

• Experience with Jamf Pro and Microsoft Intune
• Experience with Ansible and Linux system administration
• Experience working in the technology industry
• Experience working in a Service Desk, Help Desk, or Call Center environment
• AWS Technical Certifications
• Microsoft Azure Technical Certifications
• Google Cloud Technical Certifications
• Agile Certification
• Microsoft Support Certification
• Apple Support Certification
• ITIL Foundations
• HDI Support Center Agent
• CompTIA A+ Certified

Based out of our U.S. headquarters in Blacksburg, Virginia; however, this is a telecommuting/work-from-home position whereby the employee may reside anywhere within the U.S.

What you’ll do: 

Responsible for various software development and engineering activities supporting the delivery of autonomy algorithm software to the overall system solution within our autonomy software algorithms components. Perform software development activities such as software architecture, design, coding, unit testing, integration, deployment, and maintenance within their assigned autonomy algorithms software component. Develop, implement and test autonomy algorithms with the areas of behaviors processing, path planning, active sensing, information fusion, localization, motion estimation, sensors software development, machine learning or vision processing. Build software solutions to improve how our vehicles behave in various driving situations based on the perception of the world around our autonomous vehicle. Software areas include enhancing motion control and path planning algorithms, develop high-level decision-making software to manage the goals and regulations of autonomous driving, identify benchmark and test performance of algorithms on TORC's automated vehicles, and add new capabilities to meet our operational goals.

What you’ll need to succeed: 

• Master’s degree in computer engineering, Mechanical Engineering, Robotics, or related technical field.
• Alternately, will accept a Bachelor’s degree in Computer Engineering, Mechanical Engineering, Robotics, or related technical field, plus five years of experience in a related position. Must have experience in: 1) Autonomy robotic algorithm software architecting and design; 2) Code and unit tests of autonomy algorithms for application within embedded application; 3) C++ software development and unit testing in a Linux environment; 4) ROS (Robot Operating Systems); and 5) Linux development tool chains.
• Requires domestic travel up to 10% of the time.

Perks of Being a Full-time Torc’r 

Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:    

• A competitive compensation package that includes a bonus component and stock options  
• 100% paid medical, dental, and vision premiums for full-time employees.    
• 401K plan with a 6% employer match  
• Flexibility in schedule and generous paid vacation (available immediately after start date) 
• Company-wide holiday office closures  
• AD+D and Life Insurance 

Hiring Range for Job Opening 

US Pay

$158,794.00 USD

#LI-DNI

How will this role have an impact:

Signify Health is looking for a passionate Cloud Operations Engineer(CloudOps) to enhance our dynamic CloudOps team. In this role you will report to the VP of Cloud Operations and SRE. We welcome individuals from different technical backgrounds, especially software engineers aspiring to transition into CloudOps/DevOps roles. We are firm believers in diversity, fostering an inclusive culture that values each team member's unique contribution.

What will you do?

• Plan, design and implement resilient, secured, and high-performance cloud-based infrastructure.
• Automate the provisioning of cloud environments through the concept of pipeline engineering using Terraform and other tools.
• Manage private and public cloud environments in accordance with company security guidelines.
• Assist in creation of preventative automation and standards to reduce production infrastructure incidents
• Demonstrate exceptional team-work, technical ability and problem-solving skills.
• Implement new cloud-based initiatives, support on-going cost reduction and performance enhancement efforts.
• Stay current with industry trends, making recommendations on new technologies and architecture as needed to help the company excel. 

We are looking for someone with:

• 2-3 years of professional experience in a Cloud Engineer role or related engineer position; servicing customers, clients or business units.
• Familiarity with Azure DevOps, Terraform, Ansible and other tools for automating infrastructure provisioning.
• Hands-on experience with monitoring tools like New Relic,etc.
• Coordinate changes with internal support teams and leverage existing change management processes. 
• Professional interest in cloud infrastructure, emerging technologies, and its impact on greater business practices. 
• Certification as an Azure Administrator/Architect Certification, AWS Solutions Architect and/or Associate GCP certifications. 
• Working knowledge of networking and internet protocols, including TCP/IP, DNS, SMTP, HTTP and distributed networks.
• Experience with scripting and programming to automate repetitive tasks. - PowerShell, Bash and Python. 
• Experience in installation, configuration and troubleshooting of Redhat linux, Ubuntu and Windows Server. 
• Bachelor’s Degree in Computer Science or Engineering; Master’s degree a plus.
• Experience with Atlassian products such as Jira, Confluence is a plus
• Serving in a weekly rotation of 24/7 on call support (approximately one out of four  weeks)

Basic Qualifications we are looking for:

• Minimum of 3 years of relevant technical experience, with an emphasis on SRE/DevOps
• Practical experience with Azure or AWS, and Terraform
• Working knowledge of Kubernetes (AKS/EKS preferred)
• Familiarity with the deployment of CI/CD systems and practices.

The base salary hiring range for this position is $72,100 to $125,600. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Security

In the emerging industry of digital assets, there is nothing more important than trust. The Gemini security team forms the backbone of trust. In fact, Gemini’s very first hires were security specialists and we continue to tackle unique challenges in the crypto space. Our team ensures that our customers, clients, and employees are safe, secure, and supported.

The Role: Software Developer

As an early member of the new Security Services team, you will help build, own, and operate critical infrastructure powering Gemini’s security capabilities. In this hands-on Engineer role, you will collaborate with other security and engineering teams to develop platforms, tools, systems, and reusable components that enable our defense. You will hone your skills establishing robust backend services. You will have the opportunity to shape best practices around secure software development, automation, and DevSecOps. Your mission is developing, operating, and supporting the tech that protects Gemini.

Responsibilities:

• Build, improve, and support security platforms and tools leveraging solid software engineering
• Work with security and engineering teams to gather requirements and deliver capabilities
• Adopt and promote secure coding patterns, security automation, and DevSecOps
• Receive mentoring and develop hands-on engineering skills as an early team member
• Assist in maintaining and extending existing security platforms and tools owned by the team
• Partner with engineering teams to balance features and operational excellence

Minimum Qualifications:

• 1-2 years of experience in backend software engineering and infrastructure roles
• Experience designing, building, and operating distributed systems
• Hands-on software development experience in modern languages
• Knowledge of Linux, networking, containers, and cloud infrastructure
• Ability to collaborate cross-functionally to understand needs
• Strong communication and documentation skills

Preferred Qualifications:

• Experience in information security, security automation, and/or DevSecOps
• Knowledge of cryptographic concepts, secure coding, and threat modeling
• Familiarity with security technologies like SIEM, WAF, EDR, and SAST
• Experience building and/or operating access control, authentication, and/or authorization systems

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $104,000 - $130,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

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An overview of this role

Support Engineering at GitLab isn’t just a title - you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. In the space of a day, you might be doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue. 

That’s not all though - you’d equally be invited to contribute to the source code, improve our documentation, and help build out more efficient support processes in our issue tracker. We want to live in a world where everyone can contribute, and as a member of the Support team, there are no barriers to using your skills to improve the experience of our users and customers.

Some examples of our projects: 

• A tool to quickly analyze strace output
• A solution to capture the state of a customer’s server for easier troubleshooting
• A tool which turns log files into interactive tables to easily sort and filter columns
• A functionality to ChatOps to make it easier to identify user accounts on GitLab.com

What you’ll do  

• Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing
• Collaborate with our Product, Development, Infrastructure, Customer Success and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
• Create and update documentation based on customer interactions
• Collaborate with Support team members (through Pairing Sessions) and other GitLab team members (for example: as a Support Stable Counterpart)
• Participate in regular rotations for weekday and weekend on-call coverage (daytime only), providing emergency support to our Self-managed and SaaS customers, or working with our SaaS Production team to coordinate incident communications

What you’ll bring 

• Experience in and passion for managing customer-facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for handoff to the development team, and case resolution
• Basic Linux systems knowledge
• Basic familiarity/knowledge of scripting languages (preferably Ruby or Bash)
• Basic understanding of Git
• Ability to communicate technical topics to customers and coworkers of varying technical skill level

About the team

The Support team is distributed all over the world across AMER, EMEA, and APAC regions. Support Engineers work on Support Tickets and helping GitLab’s customers, but they also dig into the code and logs to find out why something is not working as expected. The Collaboration here at GitLab is extraordinary and exciting - Support Engineers solve complex problems together and participate in regular pairing sessions and 1:1s, as well as coffee chats and Slack conversations that help them stay connected. 

Thanks to our Transparency value, you can see what we are working on in our Support Team page. Additionally, you can see our company roadmap and listen to some of our meetings. 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people fromunderrepresented groupsare less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

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