Job Description

Team

The AMS Customer Engagement team drives the always-on engagement journey, collaborating with stakeholders from multiple teams across the business, to create long term trusted relationship and intimacy with key customers.

Role

Reporting to the AMS Chief of Staff, the AMS Customer Advocate will be responsible for the design and execution of the AMS Customer Engagement program for the AMS President. You are an integral part of the President’s office and prioritize, calibrate, prepare, deliver and follow up on the President customer engagements with the highest standards of quality including:

· Monitoring incoming request and calibration of engagements

· Generating an intentional and impactful funnel of customer engagements (strategic alignment, value, maturity)

· Scheduling and preparing briefings with the respective account teams

· Documenting meeting follow-ups and post-meeting customer communication

· Travel support on major trips as required

The objective of this program is to increase Customer intimacy with selected strategic C-suite persona, elevate the relationship to strategic partnership and contribute to the overall AMS ServiceNow growth strategy.

The successful AMS President Customer Advocate is a great driver of priorities and connector, ensuring efficient, cross functional efforts are geared towards impactful & best in class customer engagements for the AMS President and extended leadership execution. The successful candidate will also provide timely and efficient coordination of P4 / global leadership visits to maximize impact and accelerate relationship strength with our key accounts.

What you get to do in this role:

· Lead, organize, and manage executive-level customer engagements for the President in line with pipeline maturity and long-term relationship development priorities.

· Capture major takeaways, maintain milestones, and track, assign and drive the delivery of clear action items. Work with leadership team to escalate key issues that are stalled.

· Ensure best in class executive sponsorship and Deal championing for selected accounts for the AMS President: including governance, insights, introduction and actions

· Optimize the process for pre/post leader in customer meetings: work with sales reps on optimizing C-suite effectiveness in meetings- ensuring thorough and thoughtful briefing documents, making sure the leader gets docs in a timely manner, working with AEs and

Comms lead on customer follow up notes, work with sales reps to make sure commitments are completed and follow ups schedule

Key deliverables include

· Always on program for the President of AMS region

· Executive sponsorship engagement program for the president

· Customer journey and stakeholders power mapping

· Curated library of relevant use cases to be reused and improved over time

· Champion automation of “engage app” workflow

· One source of truth/ 360 degrees view of the customer engagements

· Dashboard of past customer engagements KPI

· Streamlined and efficient leverage of P4 visits, partners, governmental affairs and speaking opportunity

Qualifications

Qualifications

In order to be successful in this role, we need someone who has:

· Minimum 5+years of sales experience with a natural affinity to drive deals forward

· Outstanding organizational skills, balancing priorities and short-mid term objectives

· Attention to detail

· Superb leadership and influencing skills

· Ability to motivate others, drive collaboration, teaming & resolve the conflict between diverse stakeholder groups

· Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset

· Sharp business judgment, ability to see "big picture" and to prioritize

· Executive presence, strong verbal and written communication (English native/ professional proficiency)

· Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment

· High energy, strong work ethic, disciplined execution skills

· Passionate about improving process and driving efficiency

FD21

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Job Description

What you get to do in this role:

• Lead and grow a sales team to serve our customers within the State & Local Government and Higher Education segments
• Develop clearly defined go-to-market initiatives with key ServiceNow sales, marketing and business unit leaders to achieve revenue goals. Define key milestones and progress tracking metrics & drive associated operating rigor to ‘inspect what we expect’
• Lead, organize, and manage executive-level strategic planning, sales programs, and operational cadence to drive operational excellence
• Build strong relationships with executive leaders in both our customers and partners
• Align as a trusted advisor and strategic team member to both sales and company executives in order to understand market conditions, customer requirements and challenges, and assist in strategically planning GTM, solution capabilities and strategic partnerships
• Establish trusted relationships with product management, marketing, global sales leadership, professional services and global alliance and channels leaders
• Build, grow, and retain a high-performing sales team
• Strong executive presence & track record of consistent quota attainment & over achievement

Qualifications

To be successful in this role you have:

• Extensive sales leadership experience recruiting and developing high performance teams selling into the SLG and Education markets
• Proven ability in managing complex sales cycles from start to finish with a track record of successful revenue attainment
• Experience building and maintaining a strong operational cadence to drive predictability and stability in your business
• Strong drive for results and ability to collaborate and influence in a “win as a team” environment
• Strong people management skills with a passion for coaching and developing others to their highest potential
• Excellent interpersonal skills communicating and collaborating with both business and technical stakeholders at all levels within an organization.
• Adaptable and flexible, able to work and thrive in a highly dynamic environment
• A high degree of passion, energy, drive and willingness to travel 50% of the time

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Job Description

What you get to do in this role:

• In this US-based global role you will serve as a trusted advisor to ServiceNow partners assisting in the development of successful ServiceNow IT Operations Management (ITOM)Practices.
• Drive cross-functional collaboration to execute Practice growth strategies to meet the capacity and competency needs of ServiceNow globally.
• Collaborate with cross-functional teams to ensure Partners have access to the assets and training they require to successfully go-to-market and implement the ServiceNow products/solutions.
• Conduct Practice building and Practice Validation sessions
• Enhance the existing quality metrics to ensure there is a comprehensive set of KPI’s aligned to measure implementation quality across partner-led implementations globally.
• Provide Alliance teams with insight into Partners who have validated ITOM Practices
• Maintain, track, and report key metrics around Partner Practices including, targets and gaps, by major geographic area.
• Support escalations related to partner-led ITOM implementations and drive remediation activities.
• Be recognized as a thought leader in the ITOM space by the business unit, sales teams, and partner organizations.
• Present Executive level insights on implementations and related Practices

Qualifications

To be successful in this role you should have:

• 5+ years’ work experience with some specific experience managing or developing sales and delivery Practices either as a Partner or software vendor within the ITOM space.
• A background working in the IT Services space with related business expertise.
• Demonstrable experience in building or being part of the leadership of a services delivery Practice, with an understanding of the key components of a successful Practice.
• Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems.
• Be a strategic thinker, who is execution oriented; ideally have experience driving cross-functional programs or processes.
• Ability to build long-term strategic, trusting relationships and work collaboratively with partner execs and ACE leaders across the ecosystem.
• Strong communicator, able to convey complex ideas in a clear, concise manner both verbal and written, comfortable in both business and technical discussions.
• Self-starter who is adaptable and flexible, able to work and thrive in a highly dynamic environment.
• Strong team player and independent thinker
• Willing to travel at least 50%.

For positions in California (outside of the Bay Area), we offer a base pay of $98,500 - $162,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

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Job Description

ServiceNow is seeking SLED Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision.  We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.

While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.

What you get to do in this role:

• Engage with SLED customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
• Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.
• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
• Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
• Work with architecture development methods, modelling approaches and architecture patterns for integration
• Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.
• Provide thought leadership and collaborate with internal ServiceNow business units
• Identify, lead and contribute to the creation of best practices, white papers, workshops, etc

Qualifications

 To be successful in this role you have:

• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
• An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.
• Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.
• 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role.
• A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future.
• Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms
• Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment.
• Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
• Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
• Experience presenting architecture concepts, designs, and goals to technology leaders and partners

TR21

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Job Description

What you get to do in this role: 

• Bring our People Pact to life as you deliver HR support for a dedicated client group of managers and employees
• Serve as a consultant to managers and coach them through complex employee situations, share guidance and best practices when necessary. Must be able to adjust communication and influence style to support leaders and employees and at various levels in the organization.
• Partner with HR Business Partners to assist with driving initiatives aligned to the BU or Regional Strategy.
• Tailor the enablement of COE managed HR programs to meet the needs of assigned client groups and managers. Examples of year over year HR programs include: organization reviews; performance management process; compensation planning cycle; talent review and succession planning processes; and workforce restructurings when applicable.
• Use data to draw insights to create a targeted self-driven action plan to support talent strategy with HR Business Partner teams
• Provide HR policy, process and/or program advice and coaching to employees and managers, when appropriate. 
• Be an expert in local legislation and policy interpretation, partnering with Employee Relations to ensure compliance.
• Partner with COEs and Ops to assist in delivering HR programs and policies in functionally and regionally relevant ways.
• Support up to Sr Director to execute on:

1. Calibration and succession planning
2. Leadership and team development
3. Relevant workforce trends which will impact the BU

Qualifications

To be successful in this role you have: 

• Excellent interpersonal, facilitation, communication, presentation and negotiation skills 
• Ability to form relationships with the business as a known trusted advisor 
• Knowledge of HR programs and processes (e.g., performance management, workforce planning, talent management and employment laws) 
• Ability to work effectively under pressure in a fast-paced environment 
• Good understanding of cultural and geographical differences and practices 
• Must have at least 3+ years direct client facing HR generalist experience

We offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.   Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

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Job Description

As a member of our Federal  Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical, pre-sales consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Advisory Solution Consultant - Federal Civilian is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

• 7+ years of pre-sales solution consulting or sales engineering experience in (product specific area)
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
• Travel, as necessary

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Job Description

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

The Expert Programs team develops and delivers the Certified Technical Architect and Certified Master Architect programs, the pinnacle of ServiceNow’s certification offerings. These cohort style programs offer the most advanced members of the ServiceNow ecosystem the opportunity to become a certified architect, a trusted technical advisor and valued partner who has mastered strategy, design, architecture and governance.

Role

The Senior Delivery Manager – Expert Programs owns the coordination and management of the Certified Architect programs offered by ServiceNow. Expert Programs Delivery Managers take a vested interest in the professional growth and success of each member of their Architect program cohort by ensuring a world-class learning experience. This role requires a deep understanding of the ServiceNow architect persona. Delivery Managers use their experience and expertise to guide learners to discover creative and scalable solutions that achieve superior outcomes. This requires professionals who are agile, creative, have exceptional organizational and program management skills, and who demonstrate confidence and command engagement.

What you get to do in this role:

· Serve as the Delivery Manager for ServiceNow’s Expert Programs, including the Certified Technical Architect or Certified Master Architect programs which includes, but is not limited to:

o Assessing and approving program candidates

o Managing participation and student progress

o Leading or directing discussions towards program objectives

o Evaluating student progress and providing effective coaching as needed

o Recruiting Final Board Exam or Capstone panelists/reviewers

o Reviewing final exam scores and feedback to ensure objectivity and behavioral focus suggested improvements

· Provide effective, objective, behavior-based coaching to expediate student growth

· Review and approve or reject maintenance points for CMA alumni

· Gather, assess and report on program metrics

· Coordinate with and market to internal experts and stakeholders

· Work with the content creation team in creating effective and engaging materials to meet learning objectives

· Identify opportunities for improvement and drive improvement initiatives to completion

· Contribute to the creation of educational content for Expert Programs Alumni

· Support the professional development of others through means of mentoring

· Ensure equity, fairness, and inclusivity for all programs

EEOE Statement Section

ServiceNow’s EEOE statement is automatically added to each U.S. based job description

Qualifications

In order to be successful in this role, we need someone who has:

· 12+ years managing multiple large programs/projects, in enterprise environments; or equivalent education/experience

· 5+ years’ experience across a variety of applications within the ServiceNow platform

· Experience consulting, instructing or facilitating one-on-one or in groups, a plus.

· Excellent project and program management and organization skills

· Experience in ServiceNow implementations and/or application development

· Experience facilitating training or mentorship in demanding technical organizations

· Strong interpersonal and communication skills

· Ability to work collaboratively with a diverse group of stakeholders

· Current knowledge of effective learning and development methods including understanding of training trends and best practices

· An understanding and respect of diverse learning needs and communication styles which vary across countries, regions and business units

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Job Description

As we continue to grow, we are seeking a highly skilled and dynamic individual to join our team as a Senior Manager, Partner Marketing, focusing on Reseller Sell Through for ServiceNow.

Position Overview: As the Senior Manager, Partner Marketing, you will play a pivotal role in driving the Americas Reseller Sell Through motion for ServiceNow, one of our key routes to market through the ecosystem. You will be responsible for developing and executing strategic marketing initiatives in collaboration with our reseller partners to drive demand generation, enablement, and sales acceleration. This role requires a blend of strategic thinking, reseller audience insights and go-to-market expertise, partner relationship management, and hands-on execution to achieve business objectives and revenue targets.

Key Responsibilities:

• Develop and execute comprehensive partner marketing plans for ServiceNow’s most important resellers in the Americas to drive awareness, demand generation, and sales enablement for ServiceNow through our reseller channel.
• Work directly with the AMS regional partner marketing team and field marketing teams to ensure collaboration, alignment and scale in region.
• Collaborate closely with ServiceNow's channel sales team to align marketing efforts with sales strategies and priorities, ensuring effective execution and measurable results.
• Build strong relationships with our strategic reseller partners, understand their business drivers, requirements and critical elements they need in a marketing program to drive business growth.
• Develop and deliver compelling marketing packages that supports the complete buyer’s journey.  Elements to include sales enablement materials, customer materials, demand generation package and digital activation kit, tailored to the needs of reseller partners and their target audiences.
• Lead joint marketing programs and initiatives with reseller partners, including co-branded campaigns, digital media programs, webinars, events, and promotions to generate pipeline and revenue growth.
• Track, analyze, and report on the performance of partner marketing programs, leveraging data and insights to optimize strategies, tactics, and investments.
• Stay informed about market trends, competitive landscape, and industry best practices in partner marketing, applying knowledge to continuously enhance our partner marketing programs and stay ahead of the curve.

Qualifications

To be successful in this role you have:

• Bachelor's degree in Marketing, Business Administration, or related field; MBA preferred.
• 7+ years of experience in partner marketing, channel marketing, or related roles, with a proven track record of success in developing and executing partner marketing strategies and programs.
• Demonstrated experience working with reseller partners, preferably in the technology or software industry; experience with ServiceNow or similar enterprise software platforms is a plus.
• Strong understanding of the partner ecosystem, channel dynamics, and go-to-market strategies, with the ability to build and maintain effective relationships with partners at all levels.
• Excellent project management skills, with the ability to manage multiple projects simultaneously and deliver high-quality results on time and within budget.
• Strategic thinker with a data-driven approach to decision-making and a focus on driving measurable business outcomes.
• Exceptional communication and presentation skills, with the ability to effectively articulate complex concepts and ideas to both internal and external stakeholders.
• Results-oriented mindset with a passion for driving growth and exceeding targets in a fast-paced, dynamic environment.
• Proficiency in marketing automation platforms, CRM systems, and analytics tools.

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Job Description

What you get to do in this role:

ServiceNow is looking for an outstanding product management leader to drive product planning and execution of new products in the Manufacturing industry. This leader will closely partner with engineering, platform, horizontal products teams and GTM teams to craft a compelling vertical product offering and follow through with impeccable roadmap execution.

The candidate must be someone who has a passion for the Manufacturing domain and feels comfortable working in a fast-paced, dynamic environment with minimal guidance

• Partnering with cross functional teams to formulate product plans and execute on product roadmap.
  
• Partner with the design and engineering to build products that solve Manufacturing industry challenges
• Leverage knowledge of existing ServiceNow products and capabilities to ensure the most efficient delivery of products.
• Partner and influence horizontal products and platform roadmaps, in order to leverage innovations that’s delivered across the entire ServiceNow product portfolio.
• Work with ISV and SI partners to complement product roadmap and bring holistic solutions to the market.
• Understand the competitive landscape and where ServiceNow fits into the ecosystem.
• Drive product adoption with customers and stay closely plugged into customer, partner, and field feedback, in order to improve product and drive roadmap.
• Be instrumental in driving user experiences that delight end users while delivering value to customers.
• Lead prototyping and early ideation of new product features, capabilities.
• Demonstrate strategies and tactics to deeply understand the users of ServiceNow and bring that perspective back into the organization (“voice of the customer”).

Qualifications

To be successful in this role you have:

• 10+ years of enterprise application product management experience – at least 5 years in SaaS.
• Entrepreneurial approach and comfortable in a dynamic, results-driven environment that includes a background in both small and large organizations.
• Relentless focus on product-market fit.
• Excellent cross-functional collaborator, able to influence and drive cross-functional teams toward a goal. History of teamwork and willingness to roll up sleeves to get things done.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations; understanding and experience with using data and analytics to optimize the user experience and enhance the product.
  
• Excellent written and oral communication, with the ability to communicate effectively on both technical and business topics; able to present equally effectively to an engineer or to a customer
• Self-directed with the ability to think strategically and execute tactically; attention to detail and proven ability to manage multiple, competing priorities simultaneously.
• Thought leadership in Manufacturing industry trends, competitive landscape and whitespace opportunities.
• Ability to work hands on, starting small, and scaling up over a period of time.
  
• Ability to handle multiple competing priorities in a fast-paced environment.
  
• You’re a practitioner of Agile methodologies and making them work in different organizations and environments.
• Knowledge of the ServiceNow platform and current applications portfolio is a huge plus.

JV20

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Job Description

This role is part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and drive customer business outcomes. We do this through a portfolio of services, delivered by world-class consultants, training and success professionals, our leading practices, methodologies, and tools, as well as our ecosystem of partners. 

What you get to do in this role:

As a ServiceNow Services Account Executive, you will be responsible for selling a portfolio of service offerings designed to help our customers within the Financial Services market segmentation successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. These service offerings include our Impact success offering, product implementation services. The Services Account Executive is well-versed in services and post-sales adoption strategies.  They are a trusted advisor to the account team and our customers for successful implementation, adoption, and value realization. A quota carrying role, the Services Account Executive owns the Services sales strategy by proactively creating demand for new Services opportunities and partnering with the ServiceNow Sales team and our partners to develop and successfully execute Services sales opportunities for their assigned territory.

• Develop innovative solution adoption plays facilitating value realization into Financial Services use cases serving the Banking, Insurance or Wealth Management domain.
• Collaborate with Financial Services software sales account teams, Customer Outcomes team members, and our eco-system of delivery partners
• Develop and execute a services sales strategy in the designated territory with a target account list

• Proactively create new Services opportunities (Impact, Implementation Services) in both new and installed base customers
• Create pipeline and manage end-to-end forecasting process for Services opportunities
• Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs
• Arrange and conduct Executive and CxO services-related discussions in alignment with the account strategy
• Lead extended team in solutioning and scoping, and proposal development
• Execute value-based selling methodology for Impact, Implementation Services, and Training opportunities

Qualifications

To be successful in this role you have:

• Minimum 12 years of previous services sales experience gained within a SaaS software or solution sales organization (or reasonably equivalent)
• New account sales focus, operating independently to identify new opportunities
• Existing relationships in large enterprise financial services accounts a plus
• Demonstrable track record of achieving Services or Success sales targets
• Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives
• Strong operational command – managing end-to-end franchise
• Travel up to 50% (depending on geography/region)

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Job Description

Solution Sales is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $16B. We are moving fast, and with this rapid scale and dynamic growth we are hiring a strategic sales & GTM leader to drive growth, scale and consistency. 

Qualifications

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Job Description

NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. 

As the Cloud Capacity Product Owner, you will be responsible for managing work intake, evangelizing product/project requirements, coordination of team-driven initiatives, and key metrics/SLAs for Cloud Capacity Engineering. This candidate will be able to represent capacity engineering with external product teams.  As a key partner to our architecture and engineering teams, you will develop and maintain strong partnerships with stakeholders, technical leaders, and business owners to deliver on strategic organizational initiatives. 

What you get to do in this role:   

• Coordinate and deliver annual capacity budget. 
• Understand costing and full end-to-end life-cycle of capacity at scale. 
• Coordinate inter-team functions in the execution of provisioning and sanitization of global capacity. 
• Coordinate inter-team capacity requirements and growth expectations. 
• Work with internal and external customer owners to understand growth requirements. 
• Build messaging to deliver capacity driven data to the C-Level. 
• Stakeholder in the Cloud Business Continuity Plan 
• Ensure and maintain capacity driven business rules. 
• Act as a central point of contact to share and gather requirements with partner teams 
• Facilitate meetings and deliver crisp status updates to all stakeholders 
• Develop business readiness plans including training and support documentation and artifacts 
• Manage external dependencies and logistics 

Qualifications

To be successful in this role you have:

• 10+ years project/program management with at least 4 years dedicated to running large engineering programs 
• The ideal candidate will have a good understanding of the components of a cloud capacity at scale including compute, storage, and network. Prior experience around capacity analysis and planning to build annual budgets.  Candidate must have good communication skills and work well in an open, collaborative, dynamic team environment. 
• Bachelor’s degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or related field 
• Excellent negotiation and persuasion skills 
• Superior communications and presentation skill 
• Strong customer orientation 
• Ability to make decisions independently 
• Exceptional organizational and planning skills 
• Excellent leadership and proven people skills 

GCS-23

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Job Description

What you get to do in this role:   

• Manage ongoing business operations of selected One Finance Culture initiatives (Onboarding, Recognition, etc.).
• Support quarterly business reviews with the Finance Leadership Team (FLT) and ongoing Finance Priorities planning & reporting.
• Provide guidance on opportunities to improve/streamline Finance business operations.
• Work alone or with the team to build solutions to business operations/people and culture needs as they arise.
• Collaborate with key partners to drive business priorities and adoption of enterprise programs.
• Create concise messaging that resonates with leaders and enables them to make informed decisions around programs, strategies, culture, and talent.
• Manage other Office of the CFO/Finance business operations programs as needed. 

Qualifications

To be successful in this role you have:

• A self-motivated and a highly organized problem solver who approaches challenges with curiosity, objectivity, empathy, speed, and a collaborative style and has effectively managed through ambiguity to achieve a desired outcome.
• Successfully managed multiple deliverables/initiatives at a time.
• Embrace being part of a team that works behind the scenes to ensure Finance leaders have what they need to be successful.
• Are curious, inquisitive, and investigate what’s best for the leadership and organization we support.  
• Are comfortable building and leading programs and culture initiatives.
• A self-starter mentality, capable of taking initiative and working with minimal direction.

What We’re Seeking  

• 8+ years in a role focused on operations, employee engagement, leadership reporting, culture amplification, and other key business programs.  
• Experience defining program requirements, measuring impact and ROI of business operations/culture initiatives, and using data and metrics to quantify improvements. 
• Results oriented with a track record of delivering enablement programs that meet/exceed business value requirements.
• The ability to drive effective communication, synthesize information and complex analyses, and present recommendations in a clear and concise manner.

FD21

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Job Description

The Customer Outcomes Success Sr. Manager will be responsible for developing and maintaining a portfolio of Customer Success (CS) accounts and developing a team of Success Architects (SAs), Platform Architects (PAs) and Customer Success Managers (CSMs) across ServiceNow’s Customer Success Clients. The Sr. Manager will develop senior executive relationships across the portfolio of accounts as well as with ServiceNow sales and partner leadership. The overriding objective for the Sr. Manager will be to drive Customer Outcomes at these managed accounts leading to client’s product adoption, renewals, and expansion of ServiceNow offerings with the account.

• Lead business planning for respective CS vertical / sub-vertical (Public Sector Healthcare) aligned with the company’s overall strategic direction
• Contribute thought leadership to customer success methodology and innovation with emphasis on industry specific IP for Professional Service customers, with experience having worked in either Healthcare or Public Sector related customers
• Manage/oversee the operational aspects of the CS portfolio delivering high customer satisfaction metrics, Quality Assurance, and profitability for the portfolio of accounts
• Manage and grow a team of SAs, PAs and CSMs, responsible for inspiring, growing, guiding, and mentoring your team
• Develop strong executive relationships with senior level customer leaders, sales leaders, and ecosystem partners
• Support customer success pre-sales activities in collaboration with our commercial teams
• Drive a high rate of CS renewals and upsells within the portfolio of accounts

Qualifications

To be successful in this role, you have: 

• Minimum 10 years in management consulting and/or architecture leadership role at a high performing consulting/software company or equivalent, focused on technology enabled transformations in the Professional/Customer Services sector (Digital/SaaS/Enterprise Software)
• Demonstrated success leading and growing a team of individual contributors
• Familiar with multiple ServiceNow product suites, technical enablement and delivery a strong plus
• Understanding of issues and imperatives driving digital transformation across ServiceNow ecosystem
• Including digital transformation design, implementation, and management
• IT, HR, and GBS Transformation experience is a plus
• Strong executive relationships with C-Level executive leaders
• Experience developing account partnering (co-delivery) relationships with large consultancies and technology implementation firms, Big 4, GSIs
• Preferred: Demonstrated success integrating with other internal account functions and external partners (consultancies, technology implementation firms, Big 4, GSIs)
• Preferred: 5+ years large program experience (multi-tracked, OCM)
• Successful track record of managing high performing teams, meeting or exceeding customer KPIs and expanding offerings with clients
• Fanatical about customer success and tenacious at driving long-term customer value and software adoption
• Highly data-driven with commitment to drive business outcome and value realization across the portfolio
• Excellent verbal and written communication skills, including the ability to chair sessions and host webinars
• Must be able to travel up to 50% annually

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Job Description

This position reports to: Senior Manager, AMS Solution Consulting - App Engine

We’re the fastest growing enterprise cloud software platform company in the world above $1 billion. And we believe its great people who will keep us there. We hire carefully, we hire the best, we celebrate our people.  Come join our Sales A-team.

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

As a member of our pre-sales team, you will have a major impact on our future success.  Creator Workflows and Custom Application Development on the Now Platform App Engine is a rapidly growing focus area for ServiceNow.  Since the Now Platform is now a leader in 2020 in the Garter Magic Quadrant for Enterprise Low-Code Application Platforms, and Forester's Low-Code Wave, members of this team will have an opportunity to drive this next growth engine for ServiceNow, along with support from the business unit, executive team, and sales.

ServiceNow is seeking an Advisory Solution Consultant - App Engine (Creator Workflows) that is a customer facing domain expert, that drives innovative business solutions with our customers, by applying technical and business skills.

This role is a Pre-Sales/Sales Engineering/Solution Consulting role that is well versed in architecting custom solutions to address business problems on the Now Platform (or similar platforms). The role also requires demonstration and prototyping of platform capabilities, and in select cases identifying the specific requirements needed to work with designers and developers to build and present innovative pre-sales solution prototypes to customers.

The Advisory Solution Consultant - App Engine will deliver strategic visions to executive personas at clients on the value of ServiceNow solutions as well.  The candidate must be able to articulate the business value message in front of both technical and non-technical customers. 

You will partner with the sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. The role requires demonstration and prototyping of platform capabilities, and also to identify the specific requirements needed to develop innovative application prototypes for specific customers. The Advisory Solution Consultant - App Engine will also provide solutions and enablement to the technical sales force and provide prospective customers with product and solution advice during pre-sales discussions.

The Advisory Solution Consultant - App Engine will provide technical and business expertise to support customers with product and solution leadership during pre-sales engagements.  This senior role serves as a value consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

• Drive innovative business solutions and digital transformation with our customers
• Consult with customers and prospects to understand their business needs and pain points, and evangelize the business value of solution development on the Now Platform
• Partner with Sales and Solution Consulting to qualify customer needs and identify opportunities to deliver high value business outcomes for clients
• Architect and develop innovative solutions in collaboration with a cross-functional digital consulting team in a pre-sales environment
• Develop and enhance application prototypes on the ServiceNow platform both independently, and as the lead architect on a team with expert UI designers and developers 
• Demonstrate to customers and prospects the experience of developing and extending applications on the ServiceNow platform 
• Conduct architectural and/or technical workshops that may include enablement sessions 
• Contribute to and help maintain an asset library of applications developed on the platform 
• Answer questions and provide guidance to Solution Consultants in the field regarding application customization and development 
• Interact with the ServiceNow community as a thought leader on developing and extending applications on the ServiceNow platform 
• Contribute to programs that enable Solution Consultants to demonstrate the value of developing applications on the ServiceNow platform 
• Scope and develop application development Proof of Concepts/prototypes with prospective customers 
• Be the platform subject matter expert at executive briefings, workshops and marketing events 
• Document and present technical solutions aligned with our client’s business problems
• Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development and validation of solutions on the Now Platform.
• Provide mentoring to solution consulting peers and other colleagues in the organization
• Contribute to and help maintain internal forums and asset libraries to enable innovation at scale
• Interact with the wider ServiceNow community as a thought leader on innovative ways to leverage the Now Platform and products
• Presenting at executive briefings and marketing events
• Work closely with Product Management on upcoming releases and provide feedback from customer interaction
• Keep on top of ServiceNow product developments, complementary technology and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains

Qualifications

Qualifications

In order to be successful in this role, we are seeking someone who has:

• 7+ years of experience as a solution consultant/architect
• 5+ years of experience architecting and delivering complex solutions on the Now Platform
• Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle
• Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes
• Fluency in third party integrations using web services, JDBC, and file-based parsers
• Functional comprehension of SQL and database concepts
• Fluency in JavaScript, HTML and libraries/frameworks such AngularJS and Bootstrap
• Ability to quickly understand new technology through instruction and self-training
• Strong people development skills, including coaching and mentoring for technical roles
• Executive level presence and experience presenting to executive-level audiences
• Strong written and verbal communication skills
• Experience with Big Data, IoT and other emerging technologies a plus 

ServiceNow's applications are built on a platform that maximizes development velocity, and minimizes application maintenance with extensive component reuse, less integration, and the judicious use of code. It is a new, extremely efficient, yet very flexible development methodology enabled by our holistic platform. 

Expected Travel:  25-30%

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Job Description

The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey. The products we build power digital business for ServiceNow and can even become commercially available.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

In this high impact role, you will have the opportunity to showcase your strategic thinking and thought leadership, customer engagement & story telling skills, while also driving day to day execution and innovation excellence.

This opportunity is part of our Digital Customer Experience Group within Digital Technology. You will be responsible to drive Product strategy, roadmap, and delivery across a suite of high impact Gen AI related products. As part of Digital Technology – you will be able to drive our customer zero strategy for ServiceNow product - we ensure the products works for us internally and delivers value as it gets in hands of our customers.

We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow’s Intelligent platform.

What you get to do in this role:   

Execute on our vision that every user has an Gen AI-powered assistant to help do their work.

· Product strategy and vision – develop and articulate a clear product strategy for our AI products. Define and communicate the long-term vision, ensuring alignment with industry trends and customer needs

· Cross-functional collaboration - Collaborate with cross-functional teams, to ensure the successful development, launch, and support of products. Work closely with stakeholders to gather input and feedback, incorporating it into product strategy and roadmap decisions.

· Product Roadmap and Lifecycle Management - Develop and maintain a comprehensive product roadmap, outlining key features, enhancements, and releases. Manage the entire product lifecycle, from ideation to end-of-life, ensuring products meet needs and remain competitive.

· Market Analysis and Competitive Intelligence - Stay abreast of industry trends, market dynamics, and competitive landscape related to products. Conduct regular market analysis and gather intelligence to inform product strategy and positioning.

· Stakeholder engagement - Engage with stakeholders to understand their needs, pain points, and feedback related to products. Drive initiatives to enhance customer satisfaction and loyalty through product improvements and innovative solutions.

· Manage complex, multi-disciplinary projects from start to finish and help the teams achieve the intended outcomes

· Develop plans and help the teams stay on track by monitoring and providing on-going visibility to product status (progress against key milestones, key decisions, dependencies, issues, risks, metrics, etc.) to all stakeholders

· Anticipate and aggressively remove obstacles that slow down or prevent product teams from delivering on outcomes

Qualifications

To be successful in this role you have:

12 years minimum Product Manager experience required.

· Bachelor's degree in a relevant field; MBA or advanced degree is a plus.

· Minimum of 3 years AI product leader experience.

· Chat Bot experience is highly desirable.

· Proven experience in product management leadership roles, with a focus on AI products.

· Strong leadership and team management skills.

· Knowledge of and exposure to the latest in Generative AI landscape

· Excellent strategic thinking and decision-making abilities.

· Exceptional communication and interpersonal skills.

· Proven track record of successfully bringing products to market and driving product growth.

· Ability to work in a fast paced, dynamic, and fun team environment

· Team player attitude and willingness to work across the organization and company

· Strategic thinking and ability to influence stakeholders

· Prior experience with ServiceNow products and/or processes

· Proven results from establishing and optimizing software engineering processes for different organizations/environments

· Experience in a start-up environment is beneficial

#Productjobs

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Job Description

This role is specific to the identification and removal of problems within our customer cloud infrastructure. Senior Problem Managers play an integral part in ServiceNow’s success, and we work closely with Development, Infrastructure Operations, and Customer Support to manage known errors, mitigate impact, and drive remediation. 

What you get to do in this role:

• Drive root cause investigations
• Produce professional root cause analysis documentation for customers
• Ensure the prioritization, planning, and execution of problem resolutions that achieve the best results for the company and our customers
• Develop and implement evidence-driven process improvement initiatives across the organization
• Contribute to the design of the Problem Management process, data modeling and reporting, policies, and procedures
• Provide training, coaching and guidance to internal teams, growing problem management best practices throughout the organization
• Present to all levels of the organization on infrastructure issues and trends

Qualifications

To be successful in this role you have:

• 6+ years of experience with Problem Management and the ability to demonstrate an in-depth knowledge of Problem Management processes in a dynamic cloud service environment 
• Experience supporting Software as a Service (SaaS), Platform as a Service (PaaS) or Infrastructure as a Service (IaaS) 
• Ability to effectively communicate within a team environment and across organizational levels to include peers, managers, and customers 
• Outstanding verbal, written and interpersonal skills 
• Attention to detail and the ability to communicate the right level of detail to the right audience 
• Ability to work independently or to lead a team in a fast-paced environment 
• Self-starter with strong technical skills and ability to learn new technologies quickly 
• Ability to lead and contribute to a technical investigation across hardware, networking and internal tooling or a mix as required to determine root cause and preventative measures
• Have working knowledge and applied skills in ITIL, (preferably ITIL v3)- specifically Change, Incident and Problem Management 
• Ability to query data and generate reports using one of a variety of tools, including SQL, Tableau, Microsoft Excel, Python, or similar for data research and analysis tasks 
• Knowledge of the ServiceNow product 
• Bachelor’s degree in technical field or related discipline 

GCS-23

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Job Description

This role will focus on engineering detections of cyber attacks against the enterprise and supporting a world class incident response team. . An engineering mindset will be required to deliver high quality solutions for our internal security operations teams. The day-to-day will consist of utilizing Agile processes with a strong bias towards utilizing the ServiceNow platform. Coordinating with several peer teams on development status will be a significant key to success. This person will need a combination of technical development and customer support skills in order to thrive in a hyper collaborative environment.

This is a high visibility role will be critical for scaling threat detection and response functions into next generation.

What you get to do in this role:

• Build threat detection use cases leveraging threat intelligence and incident response data.
• Document products and deliver demos to operational teams.  
• Work directly with security platform engineering teams, platform Development teams, and product managers on requirements and future product roadmaps.
• Collaborate with other detection engineers and incident responders on new detections.
• Design and build systems in a variety of public cloud ecosystems.
• Provide input on future products for a digital transformation cloud company.
• Work with a data scientist on training novel ML models for detection use cases. 

Qualifications

• Overall 8 years of experience in Security Engineering or Security Operations.
• At least 3 years of experience of writing advanced power user queries in Splunk including creating field extractions with regex. 
• At least 1 year experience working with public cloud technology SaaS (AWS/Azure/GCP).
• Bachelor's degree in a technical science or equivalent project/work experience.
• Familiar with incident response / digital forensics processes.
• Knowledge of or experience in SOAR (Security Orchestration, Automation and Response) concepts.
• Experience in or working directly with security operations teams.
• High degree of interpersonal skills will be required given this role will interact with many teams.
• Familiar with using the ServiceNow platform is preferred.
• Open mind for exploring new ideas for automating repetitive manual tasks.

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Job Description

At ServiceNow, we are on a mission to redefine the way businesses operate. As a global leader in digital workflow solutions, our vision is to make the world of work better for people. Our App Engine product portfolio is at the heart of this mission, empowering both developers and non-technical users to create transformative applications and workflows easily. We are currently seeking a Senior Manager of Inbound Product Management to spearhead this initiative, driving the evolution and market dominance of our low-code/no-code solutions.  

What you get to do in this role:  

• Strategize and Lead: Develop and oversee the execution of a comprehensive product strategy and roadmap for our suite of low-code products, ensuring alignment with the company’s strategic goals and market demands. 

• Collaborate and Influence: Lead cross-functional teams across engineering, design, marketing, sales, and customer success, championing the delivery of innovative product capabilities that elevate user experience and satisfaction. 

• Understand and Innovate: Engage deeply with our customer base and conduct rigorous market research to inform product development, ensuring our solutions not only meet current needs but also anticipate future trends. 

• Position and Promote: Work in tandem with outbound product management and marketing to craft compelling go-to-market strategies, positioning, and messaging that resonate with our target audience and clearly articulate the value of our low-code offerings. 

• Analyze and Outperform: Keep a pulse on the competitive landscape, ensuring our products not only compete but lead in innovation and value. 

• Evangelize and Represent: Be the face of ServiceNow’s low-code platform to the industry, representing our innovations at events, conferences, and in media engagements. 

• Cultivate and Inspire: Build and nurture a product team culture that is grounded in innovation and continuous improvement, mentoring team members to excel in their roles and career paths. 

Qualifications

To be successful in this role you have:

• Leadership: 10+ years of product management experience, including leadership roles with responsibility for major product lines, preferably in the low-code/no-code or related technology space. 

• Strategic Vision: Demonstrated ability to develop and implement successful product strategies and visions, with a keen ability to anticipate future technological shifts. 

• Industry Expertise: Comprehensive understanding of the software development lifecycle, modern development practices, and a forward-looking perspective on low-code/no-code technology evolution. 

• Cross-functional Influence: Exceptional leadership and interpersonal skills, with a proven track record of inspiring, mobilizing, and aligning cross-functional teams towards shared objectives. 

• Communication Mastery: Outstanding communication skills, capable of crafting and conveying compelling narratives to stakeholders at all levels, both internally and externally. 

• Educational Foundation: Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or a related field, from a recognized institution. 

#Productjobs

For positions in California (outside of the Bay Area), we offer a base pay of $163,000 - $285,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

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Job Description

Team & Role 

ServiceNow’s Digital Technology (DT) organization leads the digital transformation of ServiceNow’s business functions. The Strategy Realization Office (SRO) organization supports this transformation by providing Program Management services. 

We are looking for an individual to join us as a Program Manager on the SRO team, where you will play a key role in planning and implementing complex, cross functional DT programs that directly support ServiceNow’s corporate priorities in the Developer Experience and Now on Now portfolios. You will get to work with amazing global talent, leverage ServiceNow’s great Agile products and take pride in being part of delivering excellent outcomes. 

What you get to do in this role: 

• Partner with Business, Product, and Engineering teams on large, complex cross functional programs, and drive them from original concept through final implementation. 

• Work closely with product leaders to transform their vision to roadmaps powered by ServiceNow toolset. 

• Program leadership role to establish Product in-take process, prioritization, OKR alignment, milestones, deliverables, and success criteria for your programs ultimately ensuring value realization. 

• Manage program risks, issues and dependencies and escalate impediments to meet program objectives. 

• Provide transparent and forthright communications on your programs to stakeholders, sponsors. Simplify complex issues into a crisp, actionable executive-level status. 

• Ensure adherence to processes, quality standards, and deliverables so that your programs are delivered with data driven predictability. 

• Organize and facilitate cross functional meetings and workshops to align teams on business requirements, solutions, and delivery plans. Publish notes, actions and follow through to completion. 

• Create and maintain process documentation where needed to promote best practices and leverage lessons learned. 

• Define governance models, operating models for the programs being managed. Socialize and operationalize these models for successful execution. 

• Act as a Scrum Master on one or more teams ensuring alignment with established Agile and Scaled Agile processes. 

• Deliver hands-on coaching of individual Scrum teams in all aspects of scrum - daily meetings, planning, self-organization, collaboration, iterative development, workshops etc. 

Qualifications

To be successful in this role you have: 

• 8+ years of experience as a Program Manager and Scrum Master in an enterprise software company. 

• At least 5 years dedicated to managing enterprise level software application development programs. 

• Experience managing complex IT programs that delivered applications used by internal or external users. 

• Ability to dive into extremely complex, vague, and cross functional environments and map teams to plans. 

• Hands on experience using Agile tools. Knowledge of ServiceNow Agile products is a plus. 

• Strong facilitation, communication and influencing skills. 

• Strong decision driving skills based on data and business benefit. 

• Lean program management, continuous learning, adaptation, and improvement. 

• Must enjoy working in a highly collaborative, matrixed environment. 

• High energy, self-starter with aptitude for learning new technologies and ability to promote transformational change. 

• Comfortable presenting operating & governance models, program plans, status etc. to large audiences and senior executives in person, virtual, and via webinars. 

• Thrive in ambiguity with proven track record of out of the box problem solving skills. 

• Lead from the front with a willingness to take on tasks that sometimes would fall outside of their scope to get the job done. 

• Preferred – experience on projects and programs involving CI/CD automation, DORA metrics, developer productivity and Generative AI capabilities.  

• Preferred – experience in organizing change adoption activities like trainings, and communications.  

• Preferred - Engineering or Product management background (in addition to strong program management experience) 

• Soft skills - Stakeholder management, Adaptability & Flexibility  

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