Job Description
The Opportunity:
Flywire is seeking an experienced, self-motivated Post Production Consultant to join our dynamic and growing team. The Post Production Consultant will join our professional services team and act as liaison between product and engineering to support the testing and updating of current client configurations. If you have experience in student financial services, front and backend configuration of complex systems, SAAS based integrations, and want to launch your career in the exciting world of Fintech this is the role for you!
Key Responsibilities:
The main objective of the Post Production Consultant is to understand the technical architecture of our ecommerce platform, configure and test client environments.
- Use your technical knowledge for existing clients to troubleshoot and test configurations, update client integrations, monitor system performance and quality, recommend items that should be promoted to the production environment and ensure applications meet Flywire standards
- Partner with the product and engineering teams on all aspects of Flywire’s product solutions for higher education
- Work closely with Implementation, Technical Support and Relationship Management to understand client needs, complex configurations, and annual system updates.
- In partnership with product management and engineering, produce, maintain, and disseminate technical product documentation for both internal and external partners
- Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures
- Assist with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectives
- Help contribute to an ever improving culture and customer experience every day
Qualifications
Here’s What We’re Look For:
- Required: 4+ years experience in technical software or professional services
- Required: Experience in configuring, implementing and integrating software or middleware in a customer facing role
- Required: Experience with Higher Education ERPs such as PeopleSoft, Banner, Colleague and Workday
- Experience in technical and functional documentation creation and upkeep
- Quality Assurance experience and training
- Experience in fintech or the payment industry is desired
Technologies We Use:
- Jira, Sumo Logic, JavasScript, Tomcat, Java, Bootstrap, MySQL, Smartsheets, Zendesk
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