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Flywire


Flywire is a high-growth vertical payments company trusted by organizations around the world to deliver on their customers’ most important moments. Unlike other companies, Flywire is proven to solve high-stakes vertical-specific payment and receivables problems for organizations that deliver high-value services. Whether in education, healthcare, travel or technology, Flywire has vertical-specific insight and technology that allows organizations to optimize the payment experience for their customers while eliminating operational challenges—from invoicing to payment reconciliation. 24x7 multilingual support via phone, email, and chat, and online tracking, ensures that both the client and customer have complete control over their payments.

3d

Product Manager - Education

FlywireCanada Remote, Canada, Remote

Flywire is hiring a Remote Product Manager - Education

Job Description

The Opportunity:

Flywire is seeking a Product Manager - Education to join the team that leads the direction of our higher education flagship Student Financial Software (SFS). Flywire’s SFS product is our all-in-one student account portal rooted in deep integration into higher education student information systems. Being a B2B2C company working with higher education clients and payers, the role demands an understanding of both client and end user’s needs, an innovative problem solving approach, and a bias towards exceptional user experience. Collaboration, relationship-building, and communication are key aspects to being successful in this role.


Product Managers at Flywire like to win. You’ll be part of the team who is focused on identifying what a winning product looks like and how it will succeed in the market. In order to accomplish this, you will own the Education Billing & Payments portion of our Student Financial Software product and be responsible for providing product leadership to an engineering team, supporting the creation of the roadmap, management of the feature backlog, and more.. What does this look like? You must …

  • Work with clients across higher education and translate their pain points into market leading software solutions

  • Be able to write detailed and clear feature requirements

  • Collaborate with engineering to translate ideas into user stories, answer questions and collaborate on solutions, and validate that solutions meet customer needs

  • Manage the feature backlog and work with various stakeholders to analyze and prioritize issues as they arise 

  • Help execute on the product roadmap and support roadmap planning and strategy with the Group Product Manager

  • Gather inputs to define problems, create problem statements, and explore multiple solutions to the defined problem(s)

  • Serve as a subject matter expert on SFS, helping ensure stakeholders and customers understand the system and use it effectively

  • Work with technical writers to deliver product documentation and training materials

Qualifications

Here’s What We’re Looking For:

  • 5+ years of experience working within higher education student finance, including 2+ years of experience in a product management or information technology related-role or similar relevant experience

  • Experience with student finance systems such as Peoplesoft, Banner, or similar, including demonstrated ability to drive process improvements utilizing software

  • Ability to compile and communicate key insights to offer recommendations and solutions

  • A drive to think strategically, prioritize ruthlessly, and execute methodically with a data-driven approach to decision making

  • A team player

  • Obsessed with solving education market related problems 

  • Entrepreneurial spirit and ability to work in a fast pace environment

  • Humble - You do what’s best for the company, no politics, no ego

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23d

Proposal Manager

FlywireUSA Remote, USA Remote, Remote

Flywire is hiring a Remote Proposal Manager

Job Description

The Opportunity 

Flywire is seeking an experienced Proposal Manager to manage the end-to-end proposal process for opportunities in the US, Canada, Europe and other global locations. The role will primarily work with our Education and Healthcare verticals in North America, but will also be expected to support our other business verticals and global regions. The Proposal Manager will: 

  • Manage proposals from receipt to submission, working as the main point of contact to communicate requirements and coordinate responses
  • Review client needs, help develop and articulate win messages, project manage the response schedule, format and submit the completed proposal
  • Author proposal documents and convey information in clear and concise copy that communicates our company and product capabilities
  • Ensure proposals comply with Flywire’s governance process and corporate policies
  • Help manage our proposal content library and keep information up-to-date
  • Collaborate successfully with FlyMates located worldwide, including sales, product & engineering and compliance teams

 

    Qualifications

    Here’s What We’re Looking For 

    • 7+ years of proven experience managing proposals (RFIs, RFPs, etc)
    • Experience in responding to US and Canadian public sector RFPs (preferably Higher Education and/or Healthcare)
    • Excellent understanding of - and ability to apply - proposal management best practice
    • Must be working in either EST or CST
    • Proactive drive and enthusiasm to lead proposals, work with internal teams, and meet hard deadlines 
    • Excellent writing skills and creative flair
    • Experience in submitting proposals via client RFP/procurement e-portals and managing paper copy submissions
    • Proficient in MS Word, PowerPoint & Excel, and Adobe Acrobat Suite
    • BA degree required 

       Ideally, Experience In:

    • Using proposal management software (preferably Loopio)
    • Using CRM applications (preferably Salesforce)

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    Flywire is hiring a Remote Relationship Manager, EDU (NY, NJ, MD, DC)

    Job Description

    The Opportunity: 
    Flywire is looking for an experienced, motivated, and hardworking Relationship Manager (RM) to help with the delivery and execution of our solution to partner institutions. This individual will work to continuously improve and expand our client relationships in an effort to retain and maximize the value of these partnerships. 


    Key Responsibilities:

    The Relationship Manager deeply understands the client’s business, their goals and objectives, and ensures Flywire products and services are helping the client be successful. The RM oversees the execution of strategies designed to increase Flywire’s effectiveness on campus while providing accurate and timely issue resolution. They effectively communicate with client administrators across multiple offices on campus, developing strong relationships at both the operational and strategic level within the assigned portfolio. 

    Relationship Managers have a thorough understanding of Flywire products and services. Because RMs come to know their client’s business so well, they are able to identify additional ways that Flywire can serve campus stakeholders. In partnership with the Sales team, they ensure the client understands the further success that can be achieved with the appropriate, additional Flywire products and services. In doing so, the Relationship Manager will:

    • Protect and grow existing accounts by embodying a Key Account Management mindset 
    • Systematically map and identify new revenue opportunities through existing products
    • Collaborate with Sales to close new product opportunities which further unlock accounts

    Additional duties of a RM include:

    • Work collaboratively with Client Analyst to identify and resolve operational challenges
    • Support the execution of new client onboardings, new product deployments, ongoing training and partner projects either directly or in collaboration with appropriate teams
    • Working in collaboration with various internal departments to identify needed improvements, recommend solutions, and escalate items as appropriate
    • Contract renewals
    • Mentor new members of the Relationship team

    Qualifications

    FlyMate Skills & Qualifications:

    • Bachelor’s Degree in Business, Communications, or Marketing
    • 3+ years of experience in inside sales or managing client/customer relationships
    • Must be located in one of the following states: NY, NJ, MD or DC
    • Willingness to travel roughly 25%
    • Excellent written and verbal communication skills
    • Proficient presentation skills: ability to address all levels including senior executives
    • Strong attention to detail, time management and organizational skills
    • Excellent interpersonal, analytical and planning skills
    • Problem solving and project management skills
    • The ability to work alone as well as part of a team
    • Experience in sales/account management in Higher Education Industry is helpful
    • Salesforce experience is a plus

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    +30d

    Relationship Manager

    FlywireUSA Remote, US, Remote

    Flywire is hiring a Remote Relationship Manager

    Job Description

    The Opportunity: 
    Flywire is looking for an experienced, motivated, and hardworking Relationship Manager (RM) to help with the delivery and execution of our solution to partner institutions. This individual will work to continuously improve and expand our client relationships in an effort to retain and maximize the value of these partnerships. 


    Key Responsibilities:

    The Relationship Manager deeply understands the client’s business, their goals and objectives, and ensures Flywire products and services are helping the client be successful. The RM oversees the execution of strategies designed to increase Flywire’s effectiveness on campus while providing accurate and timely issue resolution. They effectively communicate with client administrators across multiple offices on campus, developing strong relationships at both the operational and strategic level within the assigned portfolio. 

    Relationship Managers have a thorough understanding of Flywire products and services. Because RMs come to know their client’s business so well, they are able to identify additional ways that Flywire can serve campus stakeholders. In partnership with the Sales team, they ensure the client understands the further success that can be achieved with the appropriate, additional Flywire products and services. In doing so, the Relationship Manager will:

    • Protect and grow existing accounts by embodying a Key Account Management mindset 
    • Systematically map and identify new revenue opportunities through existing products
    • Collaborate with Sales to close new product opportunities which further unlock accounts

    Additional duties of a RM include:

    • Work collaboratively with Client Analyst to identify and resolve operational challenges
    • Support the execution of new client onboardings, new product deployments, ongoing training and partner projects either directly or in collaboration with appropriate teams
    • Working in collaboration with various internal departments to identify needed improvements, recommend solutions, and escalate items as appropriate
    • Contract renewals
    • Mentor new members of the Relationship team

    Qualifications

    FlyMate Skills & Qualifications:

    • Bachelor’s Degree in Business, Communications, or Marketing
    • 3+ years of experience in inside sales or managing client/customer relationships
    • Must be located in one of the following states: NY, NJ, MD or DC
    • Willingness to travel roughly 25%
    • Excellent written and verbal communication skills
    • Proficient presentation skills: ability to address all levels including senior executives
    • Strong attention to detail, time management and organizational skills
    • Excellent interpersonal, analytical and planning skills
    • Problem solving and project management skills
    • The ability to work alone as well as part of a team
    • Experience in sales/account management in Higher Education Industry is helpful
    • Salesforce experience is a plus

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    +30d

    Account Executive, B2B (West)

    FlywireUS Remote, US Remote, Remote

    Flywire is hiring a Remote Account Executive, B2B (West)

    Job Description

    The Opportunity:

    In this role, you will grow our B2B vertical by selling one of the most exciting fintech platforms on the market.  Our solution solves key problems for our customers and you will become their trusted advisor enabling you to demonstrate a path to mutual value for both Flywire and our customers. 

    Our team is composed of creative problem solvers and execution focused Flymates who develop deep relationships with customers to understand their challenges and ensure each client gets the most value out of our solution. At Flywire, we measure value not only through the revenue associated with a customer, but also through their satisfaction with the solution and ultimately their usage of the product.  To be successful in this role, you will leverage your knowledge of Flywire’s services and solutions, along with a deep understanding of our customer’s business, so that you can build a long term successful relationship.

    • Build and manage client relationships through the sales lifecycle, bringing on new accounts, as well as growing and executing strategic relationships 
    • Work with internal and external stakeholders to manage and grow key company partnerships
    • Create and sustain outbound activity to generate leads (i.e. hunt new business)
    • Support inbound lead activity (e.g. creating content or webinars)
    • Serve sales inquiries in an efficient and professional manner
    • Identify unmet needs to build new products and services and improve our customer service
    • Track all activities and opportunity funnel in CRM System
    • Project manage the delivery and implementation of our solution with product, technical, operational and marketing team
    • Support sales & marketing on different efforts (Lead campaigns, new market research etc.)

    Qualifications

    Here’s What We’re Looking For:

    • B.S. or M.S. in Business Administration (or equivalent)
    • 5+ years of relevant sales, consulting, or customer facing experience, ideally within a SaaS business as well as previous payments experience. 
    • Demonstrates successful track record of selling into companies 500 million +  in revenue 
    • Experience working in highly collaborative environments
    • Ability to manage a project, work to deadlines, and prioritize between competing demands
    • Preferred location on the east coast 

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    +30d

    Account Executive, B2B (East)

    FlywireUSA Remote, USA Remote, Remote

    Flywire is hiring a Remote Account Executive, B2B (East)

    Job Description

    The Opportunity:

    In this role, you will grow our B2B vertical by selling one of the most exciting fintech platforms on the market.  Our solution solves key problems for our customers and you will become their trusted advisor enabling you to demonstrate a path to mutual value for both Flywire and our customers. 

    Our team is composed of creative problem solvers and execution focused Flymates who develop deep relationships with customers to understand their challenges and ensure each client gets the most value out of our solution. At Flywire, we measure value not only through the revenue associated with a customer, but also through their satisfaction with the solution and ultimately their usage of the product.  To be successful in this role, you will leverage your knowledge of Flywire’s services and solutions, along with a deep understanding of our customer’s business, so that you can build a long term successful relationship.

    • Build and manage client relationships through the sales lifecycle, bringing on new accounts, as well as growing and executing strategic relationships 
    • Work with internal and external stakeholders to manage and grow key company partnerships
    • Create and sustain outbound activity to generate leads (i.e. hunt new business)
    • Support inbound lead activity (e.g. creating content or webinars)
    • Serve sales inquiries in an efficient and professional manner
    • Identify unmet needs to build new products and services and improve our customer service
    • Track all activities and opportunity funnel in CRM System
    • Project manage the delivery and implementation of our solution with product, technical, operational and marketing team
    • Support sales & marketing on different efforts (Lead campaigns, new market research etc.)

    Qualifications

    Here’s What We’re Looking For:

    • B.S. or M.S. in Business Administration (or equivalent)
    • 5+ years of relevant sales, consulting, or customer facing experience, ideally within a SaaS business as well as previous payments experience. 
    • Demonstrates successful track record of selling into companies 500 million +  in revenue 
    • Experience working in highly collaborative environments
    • Ability to manage a project, work to deadlines, and prioritize between competing demands
    • Preferred location on the east coast 

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    +30d

    Sales Manager, Education

    FlywireUSA Remote, USA Remote, Remote

    Flywire is hiring a Remote Sales Manager, Education

    Job Description

    The Opportunity:

    Flywire is looking for an experienced sales professional to help us attract and obtain new partners in the higher education industry. This role will focus on acquiring and serving institutions within a specific targeted region on the U.S. Using superior research and outreach skills, the Sales Manager will build a pipeline by qualifying prospects, conducting discovery and delivering a payments solution that meets customer goals. This individual is passionate, understands the urgency of a post start-up growth setting, and takes pride in the ownership of their tasks while functioning well in a team setting.

    Key Responsibilities:

    • Conduct remote outbound activity to generate leads (i.e. hunt new business)
    • Serve sales enquiries in an efficient and professional manner
    • Manage and build relationships with new and existing partners to encourage referrals and integration enhancements
    • Qualify prospects to build a pipeline 
    • Manage end-to-end sales process from discovery through to contract and transition to onboarding teams for Flywire's regional and independent institution clients
    • Identify unmet needs to build new products and services and improve our customer service
    • Track activities and opportunity funnel in CRM System
    • Support sales and marketing on different efforts (lead campaigns, new market research etc.)

    Qualifications

    Requirements:

    • BA degree required
    • 5+ years of experience in sales, preferably in selling SaaS products
    • Track record of proactively building a pipeline and achieving sales quotas consistently
    • Experience in consultative sales with the ability to build rapport quickly, demonstrate products and meet specific customer needs with effective solutions
    • Excellent communication skills (written and oral)
    • Strong work ethic with confidence to work autonomously
    • Background working in higher education and community colleges (preferred) 
    • Familiarity with CRM applications, preferably Salesforce

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    Flywire is hiring a Remote Technical Support Engineer, Healthcare

    Job Description

    The Opportunity:
    Flywire is looking for a highly motivated, passionate and talented individual to take on the challenge of filling the role of technical support engineer for the Flywire Health Support and Operations team. This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting two different portal products and a newly designed combined platform which is currently being developed.

    • Managing, working and completing tickets received from customers and other departments involving the various platforms
    • Working closely with customers on support tasks and providing accurate answers and expectations for various deliverables
    • Hands on work with various web-based products and command-line tools in order to research and provide answers for various research and support issues 
    • Utilizing knowledge of the healthcare billing process in order to not only provide accurate answers but also understand the exact needs of customers. Use the ability to logically think through the issue, propose solutions to customers and work with development on enhancements for the product.
    • Serve as a highly effective mediator between customers and development when the situation arises.
    • Research requests/issues thoroughly and understand how to most effectively work with development on questions that require escalation. Understand both the requests from customers and responses from development to successfully provide solutions and communicate them clearly to customers.

    Qualifications

    Here’s What We’re Looking For:

    • Experience in healthcare billing is a major plus - someone who can understand the billing process for the overall patient experience with their healthcare billing journey.
    • A person with technical expertise and the ability to translate highly complex issues to various levels of understanding based on the customer’s technical level. 
    • Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions 
    • An individual who understands the problem AND can identify the severity to help properly prioritize and manage their own tasks amongst a large list of tasks
    • Someone with a solid understanding of the overall architecture of a web application. 
    • 3+ years of linux and bash command line experience
    • Rails console experience is a major plus

    Technologies We Use:

    • Ruby (light usage)
    • Rails Console
    • Bash shell and standard linux command line
    • Looker
    • Tableau
    • Zendesk

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    Flywire is hiring a Remote Payment Experience Associate (Spanish Speaking)

    Job Description

    The Opportunity:

    We, at Flywire, are seeking a Payment Experience Associate. 

    Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. 

    As part of this role, you will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payer inquiries. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. The role offers a strong base to build a career within Flywire.

    • Handle customers' questions and concerns by phone, chat, and email with speed, professionalism and empathy
    • Be a brand ambassador and make a positive first impression of Flywire
    • Provide efficient and personalized solutions to Flywire users
    • Carry out proactive payer outreach, as needed, to support the completion of a booking
    • Collect feedback to better understand payment issues and payer trends  - be the voice of the payer within Flywire escalating insight to Experience Specialists
    • Conduct daily follow-up with previously unresolved requests
    • Find ways to make our services more convenient for payers
    • Be inspired to take initiative in new projects
    • Have fun while working hard with a goal-oriented team

     

    Qualifications

    Here’s What We’re Looking For: 

    • We have multiple openings on this team (must live on East coast)
    • Fluency in English(required); Spanish as a second language required
    • Excellent phone etiquette and the ability to listen, understand, and find a solution to complex customer requests
    • The desire to talk to customers on a daily basis
    • An interest in data, and an understanding of its importance in driving change 
    • Comfortable multi-tasking; ability to perform under pressure
    • Ability to work on a flexible schedule (e.g. shift rotations, public holidays)
    • International experience (preferred)
    • Familiarity with CRM software (preferred)

    Technologies We Use:

    • Zendesk
    • Google Suite
    • Looker

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    +30d

    Senior Manager, Software Engineering

    FlywireValencia or Spain Remote, Spain
    agileRabbitMQDesignmongodbhtml5rubyjavaelasticsearchmysqllinuxAWSjavascript

    Flywire is hiring a Remote Senior Manager, Software Engineering

    Job Description

    The Opportunity:

    We, at Flywire, are looking for an experiencedSr. Manager, Software Engineering ideally with a background in FinTech. Your primary responsibility will be to manage engineering teams to build and maintain the platform that supports the money movement of our industry leading payment engine moving hundreds of millions everyday. 

    You will be overseeing various teams and in charge of designing new functionalities and improving the current capabilities to improve speed, cost and scalability of our product. Thus, a commitment to collaborative problem solving, pragmatic design, building quality products and to convey the sensation that the product is the responsibility of all the team is essential. You will be responsible for ensuring high quality code in a team defined timeframe. 

    • Manage and support daily activities of engineering managers and oversee their respective teams
    • Track success of engineering managers and underlying team based on established goals and objectives
    • Establish objectives and work plans as well as propose strategies to upper management
    • Develop solutions and execution strategies where analysis of situations or data requires an in-depth knowledge of business objectives
    • Work with customers concerning project requirements, operational decisions, and/or contractual clarifications as needed
    • Play a strong technical role on projects and set priorities for the team to ensure task completion
    • Work on issues of limited scope with the ability to find and execute solutions to routine problems
    • Review and analyze code to identify areas for improvement, ensuring the attainment of clean, high-quality, testable, secure, and maintainable code
    • Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
    • Provide estimates, track progress, assess risk and manage the time of team members
    • Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results
    • Partake in the recruitment process by identifying and exciting great talent
    • Understand scalability and performance status and make improvements
    • Drive change and improvement in all phases of the development lifecycle
    • Ensure the best possible performance, quality, and responsiveness of the applications
    • Contribute to the product vision by collaborating with Product Managers and stakeholders
    • Demonstrate strong project management skills and successful completion of projects
    • Show the ability to achieve results across organizations and geographies

    Qualifications

    Here’s What We’re Looking For:

    • 10+ years of experience in web application development
    • 5+ years of managing and developing engineering teams
    • Experience in designing, developing and supporting scalable, performant and reliable web applications and distributed systems
    • Seasoned in techniques such TDD and BDD
    • Proficient working with continuous integration and delivery (CI/CD)
    • Understanding of relational databases 
    • Strong understanding of object-oriented or functional programming fundamentals
    • Great understanding of the other disciplines in the cross functional team: QAs, Product and SREs
    • Fluent in English, as it is the company’s working language 
    • Experience in FinTech or the payment industry will be appreciated
    • Strong skills in reading and understanding code, quickly grasping the surrounding architecture, identifying areas for improvement, and understanding the product's intent.
    • Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and support

    Technologies We Use:

    • Ruby or Java 
    • React
    • JavaScript, HTML5, and CSS3 
    • System management: Linux, MySQL, MongoDB, Redis, Sidekiq, RabbitMQ, ElasticSearch,
    • Machine Learning
    • Cloud platform: AWS

    Our Culture:

    • We are a global company. Our engineering team is distributed across 3 continents and 4 different countries so remote work is allowed!
    • Our engineering practice is shaped around concepts including Agile, Lean, and Extreme Programming. Each team has a high level of autonomy to organize themselves in the way they consider more appropriate to execute their mission.
    • We actively engage in knowledge sharing by hosting internal cross-discipline events.
    • We are active in contributing to open source whenever possible.
    • We contribute to our local communities by hosting different events, Meetups, etc

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    +30d

    Junior Product Manager

    FlywireUSA Remote or Canada Remote, Canada, Remote

    Flywire is hiring a Remote Junior Product Manager

    Job Description

    The Opportunity:

    Flywire is seeking a Junior Product Manager - Education to join the team that leads the direction of our higher education flagship Student Financial Software (SFS). Flywire’s SFS product is our all-in-one student account portal rooted in deep integration into higher education student information systems. Being a B2B2C company working with higher education clients and payers, the role demands an understanding of both client and end user’s needs, an innovative problem solving approach, and a bias towards exceptional user experience. Collaboration, relationship-building, and communication are key aspects to being successful in this role.


    Product Managers at Flywire like to win. You’ll be part of the team who is focused on identifying what a winning product looks like and how it will succeed in the market. In order to accomplish this, you will own the Education Billing & Payments portion of our Student Financial Software product and be responsible for supporting  an engineering team, supporting the creation of the roadmap, management of the feature backlog, and more.. What does this look like? You must …

    • Be able to write detailed and clear feature requirements
    • Collaborate with engineering to translate ideas into clear user stories, answer questions and collaborate on solutions, and validate that solutions meet customer needs
    • Manage the feature backlog and work with various stakeholders to analyze and prioritize issues as they arise 
    • Help execute on the product roadmap and support roadmap planning and strategy with the Group Product Manager
    • Gather inputs to define problems, create problem statements, and explore multiple solutions to the defined problem(s)
    • Serve as a subject matter expert on SFS, helping ensure stakeholders and customers understand the system and use it effectively
    • Work with documentation and technical writers to deliver product documentation and training materials

    Qualifications

    Here’s What We’re Looking For:

    • Located within Eastern Standard Time (EST) or Central Standard Time (CST) to work closely with our clients in Europe
    • 3-5 years of experience working within higher education student finance within a bursar's or student accounts office
    • Experience with student finance systems such as PeopleSoft, Banner, or similar, including demonstrated ability to drive process improvements utilizing software
    • Product / project management experience is a big plus
    • Ability to compile and communicate key insights to offer recommendations and solutions
    • A drive to think strategically, prioritize ruthlessly, and execute methodically with a data-driven approach to decision making
    • A team player
    • Obsessed with solving education market related problems 
    • Entrepreneurial spirit and ability to work in a fast pace environment
    • Humble - You do what’s best for the company, no politics, no ego

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