What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Global Payroll Implementation, joining our Global Payroll Solutions team.

As a dynamic and energetic professional, the Manager of Global Payroll Implementation will own the planning and implementation of Remote’s Global Payroll customer onboarding.

This role will work with large global teams, therefore a clear understanding of how to manage teams asynchronously, will be crucial to the success of these teams.

You will be reporting to the Director of Global Payroll Experience.

What you bring

• 8+ years of Global Payroll experience with multiple countries.
• 5+ years of Global Payroll Customer Implementation experience in a SaaS environment.
• 5+ years team management or customer account management or equivalent experience.
• Advanced knowledge in implementing customer’s payroll structure in multiple countries to ensure statutory compliance.
• You are passionate about leading and growing a team.
• Strong knowledge of creating standard operating procedures.
• Critical problem-solving abilities with excellent and empathetic communications skills.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Advance experience with scaling processes, automating repetitive tasks and driving metrics to deliver results that will meet or exceed business goals.
• Proficient in using Google Sheets and working in a MacBook Pro environment.
• Not required but is considered a plus if you have a working knowledge of Zendesk, Notion, Slack and Salesforce .
• You understand the need and ideal to work largely asynchronously.
• It's not required to have experience working remotely, but is considered a plus.
• You must write and speak fluent English.

Key Responsibilities

• Lead, Manage & Hire a global team of Payroll Implementation Specialists; grow & develop the team through coaching and mentorship.
• Own the end-to-end Payroll Implementation process of onboarding international customers to the Remote Global Payroll platform to include:
  • develop and implement detailed standard operating procedures
  • ensuring every country has detailed government payroll compliance regulations documented
  • develop and implement operational processes that scale for large growth and efficiency in a fast paced environment
  • track, monitor and continuously improve the team’s performance on key metrics to meet the business goals.
  • identify opportunities for efficiencies in the product that create a better user experience.
• Respond and resolve all customer escalations through positive solutions that contribute to high customer retention rates.
• Be the SME for multiple teams across the organization to answer queries and drive knowledge resources.
• Collaborate cohesively with Customer Experience, Operations, Product & Engineering, Tax & Payments, Finance, Vendor Relations and other teams across the organization to provide best in-class onboarding to our new customers and ensure we are compliant with global payroll regulations.

Practicals

• Report to: Director of Global Payroll Experience & Implementations
• Team: Global Payroll
• Location: UTC -4 or UTC -5 Timezones
• Start date: As soon as possible

Remote Compensation Philosophy

Remote’s Total Rewards philosophy is to ensure fair unbiased compensation and fair pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labour practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is between $39,200 USD to $57,886 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. (async) Profile review
2. Interview with recruiter
3. Interview with Director of Global Payroll Experience
4. Interview with Senior Payroll Manager
5. (async) Offer