Job Description
Mirantis is adding a US based Customer Success Manager to our team!
- CSM’s will act as trusted advisors to key clients, partnering with them through the life of their IT journeys
- CSM’s will own the renewals of their assigned account base, with a focus on retention and incremental growth
- CSM’s will partner internally with sales, marketing, product and support services to address client concerns.
Main Responsibilities
- Work with an assigned account base to help move our clients along their IT journey
- Outreach to assigned account base; Monthly calls & Quarterly Business Review (QBR)
- Partner with Account Executive and Solutions Engineer to tackle client issue and position Mirantis for growth
- Own client renewals with a focus on retention and growth
Qualifications
- 3+ years customer account management experience
- Interest in learning/understanding Openstack, Containers, Kubernetes, Linux, etc.
- This role requires a high level of organization, exceptional communication skills, and an ability to adjust with our fast-paced organization
- General understanding of project management, PMP certification or alternate a bonus
- Proven track record with working with enterprise customers and executives
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