Job Description

Mirantis is adding a Head of Community Strategy Lead to our team! As an Open Source Strategy Lead, you will focus on building and executing the Open Source Strategy, both internally and externally for Mirantis.  

Main Responsibilities

• Create an overall open source strategy for Mirantis
• Establish an open source office within our CTO organization
• Identify critical projects for contribution, develop plans for contributing to these projects and execute to deliver to plan
• Ensure contributions are kept to the highest quality standards
• Provide influence through active participation in key committees / subcommittees
• Ensure that Mirantis is actively engaged and contributing to the review process of key projects
• Establish a process for approving contributions prior to committing to a project
• Integrate our open source contributions into our lifecycle management solutions, offering our customers a unique value and support
• Identify and secure additional resources to support the open source office
• Help develop  a community of Mirantis advocates 
• Clearly measure KPIs and pacing goals
• Establish internal company initiatives to encourage and reward contribution
• Provide community support by building tutorials and articles 
• Document and analyze the community feedback in a structured way and suggest measures to best serve our community
• Attend meetups, community events etc. as applicable, present Mirantis
   

Qualifications

• Bachelor’s degree in Software Engineering or similar field; or equivalent combination of education and experience
• 4+ years of relevant working experience in open source software environments, ideally, OpenStack / OpenInfra, CNCF, etc…  This includes and is not limited to collaborating, architecting, contributing, reviewing, influencing, etc..
• Ideally, participated in committees/subcommittees, BOD representation, community advocate, etc..
• Clear understanding of infrastructure, Kubernetes, OpenStack, etc.
• Proven leadership skill
• Excellent communication skills and enjoy explaining complex technical solutions in a way that most people would understand it
   

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Job Description

The role of the Field CTO is to create effective relationships between customers and the company as a whole. The Field CTO needs to act as a trusted advisor to all stakeholders whilst acting as an advocate for our customers within Mirantis and helping our product and engineering teams effectively communicate their approach and understand the customer needs. This role requires an individual that can bring a dynamic and structured approach to dealing with a broad range of topics and situations on a daily basis. Clarity of communication and ability to work independently are essential traits. 

The Field CTO will report into the CTO as part of the CTO’s Office.

Key traits for this role include:

• Ability to deal with uncertainty 
• Experience in matrix management and establishing influence
• Structured approach and the ability to communicate well in a clear and concise way
• Ability to create calm communication where there are fundamental differences of opinions  

Main Responsibilities

• Be a product evangelist with customers, prospects, analysts, partners, and internal teams
• Become a trusted advisor with customer and prospects 
• Provide technical input and guidance to the product and engineering teams based on customer needs 
• Deliver the company vision and strategy to customers and stakeholders
• Participate in the ongoing development of the company vision and strategy
• Be an active participant in the execution of go-to-market and launch activities.
• Support the Sales and Customer Success teams with training and time in field learning with customers.
• Support and advise the sales teams in structuring and promoting product offerings
   

Qualifications

• Proven track record working with cloud native technology.
• Experience with B2B enterprise sales.
• Strong foundation in virtualization, containerization, public clouds, networking, system, and distributed systems technologies.
• Understanding the cloud native technologies landscape, vendors, their products, how they relate to each other, and what value they can deliver to the end users.
• Management and communication skills 
• Experience with Public Speaking
• 10+ years of experience in the Industry
   

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Job Description

Mirantis is adding a US based Customer Success Manager to our team!  

• CSM’s will act as trusted advisors to key clients, partnering with them through the life of their IT journeys  
• CSM’s will  own the renewals of their assigned account base, with a focus on retention and incremental growth 
• CSM’s will partner internally with sales, marketing, product and support services to address client concerns. 

Main Responsibilities

• Work with an assigned account base to help move our clients along their IT journey
• Outreach to assigned account base; Monthly calls & Quarterly Business Review (QBR)
• Partner with Account Executive and Solutions Engineer to tackle client issue and position Mirantis for growth
• Own client renewals with a focus on retention and growth 
   

Qualifications

• 3+ years customer account management experience
• Interest in learning/understanding Openstack, Containers, Kubernetes, Linux, etc.
• This role requires a high level of organization, exceptional communication skills, and an ability to adjust with our fast-paced organization
• General understanding of project management, PMP certification or alternate a bonus
• Proven track record with working with enterprise customers and executives 
   

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Job Description

Mirantis is adding a Federal and Government Customer Success & Expansion Specialist to our team! As our increasing roster of enterprises and service providers begin their container & Kubernetes transformation, we are looking for sales & customer relationship talent to assist our customers through their Kubernetes journey.

You will be responsible for building relationships & growing a large portfolio of clients in an assigned territory. Creating strategic partnerships with IT stakeholders, with a focus on improving sentiment & ensuring successful renewals & accelerating new product adoption. You will be responsible for accelerating product adoption, cross-selling new products & leaping into new business units within your account base. 

Main Responsibilities 

• Create and maintain a close relationship with ±50 customers to ensure each customer is successfully adopting & growing with our solutions. Communicate every customer challenge into the wider business.

• Maximize account growth opportunities by executing sales playbooks. Own, drive and manage the expansion process.

• Build customer champions, identify client's current state, and desired future state & uncover customer roadblocks.

• Demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.

• Provide executive management with complete visibility to account sentiment status and solicit executive involvement as required.

• Accurately maintain/update a rolling 90-day forecast of renewals and growth opportunities in your territory and ensure any uncovered risk is clearly communicated in order to develop resolution strategies.

• Adopt new initiatives and programs proactively and act as a subject matter expert and mentor to other members of the extended team and achieve customer success and strategic targets for minimizing attrition.

• Engage in strategic account planning, identifying key customer stakeholders at a management level to ensure accountability across teams. Acts as a Mirantis ambassador. 

Qualifications

• Grit, Determination, Accountability

• 2+ years of demonstrated success in Business Development, Growth Account Management or Customer Success Management with a strong focus on sales & customer success. 

• 1+ years experience working with cloud-native technology including: containers, Kubernetes, infrastructure, DevOps 

• Strong customer management skills, including soft skills. Ability to demonstrate a strategic mindset to enable persuasive conversations with customers. 

• Experience working with a Distributor and Partner model

• 1+ years experience working within the US Federal and Government sector 

• Willingness and desire to create & own new initiatives that are beneficial to customers & the organization. 

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Job Description

Mirantis is looking for an experienced Java Software Engineer to participate in developing networking software - an open-source SDN controller based on OpenFlow, capable of managing traffic on tens of thousands of switches simultaneously, controlling millions of flows, and providing sub-second network telemetry.

The service you’ll be working on is in production and is growing rapidly. The service is a next-generation cloud-native networking service used as a backbone for telecommunication networks. Some of the technologies are:

• OpenFlow Controller - Floodlight and OpenvSwitch
• Apache Storm
• Apache Kafka
• Apache Zookeper
• Neo4j
• Docker
• Linux networking (network namespaces, TUN/TAP interfaces, OVS, routing and switching)
• Github
• Continuous Integration and Continuous Delivery

Responsibilities:

• Contribute to design and development
• Design and develop scalable SDN solution with zero downtime
• Work closely with customers and contractors in a collaborative development environment
• Follow the development practices - TDD, Code Reviews, CI/CD, automated tests, etc.
• Troubleshoot problems as needed in the QA and production environments.

Qualifications

• 5+ years of progressive experience in Java development and testing
• Knowledge of professional software engineering practices & best practices for the full software development life cycle.
• Experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, technical designs, and product strategy
• Background in object-oriented design, data structures, algorithms, and distributed programming
• Upper-Intermediate written and spoken English
• Basic knowledge in Networking technologies (L2/L3 switching, VLANs, SDN)
• Design Patterns (GOF, EAA)
• EU location and work permit

Desired:

• Experience influencing software engineers with best practices
• Familiar with ELK stack and Grafana
• Knowledge in Networking technologies (L2/L3 switching, VLANs, SDN). Understanding how the network works at a low level and all levels 2,3 and 4 of the networking stack. 
• Experience with issue-tracking systems: Jira, etc.
• Experience with Python
• Experience with UML

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Job Description

Job Description

We are looking for a talented DevOps Engineer, who is willing to work on the intersection of IT and software engineering, be passionate about open-source and be able to design and deploy cloud infrastructure built on top of open-source components.

Responsibilities

• Contribute to and extend observability solutions for Mirantis products 

• Analyze requirements for the Mirantis products, propose and implement improvements in the monitoring toolset to address use cases

• Work with geographically distributed international teams on technical challenges and process improvements

• Contribute to Mirantis knowledge base

• Continuously improve tooling and technologies set

Qualifications

• Practical administration experience in Linux(RHEL, CentOS, Ubuntu) as a server platform. Required experience with Linux OS itself as well as with production-level software and hardware.

• Hands-on experience in Ansible, Puppet, or any other IT automation tools

• Practical administration experience in virtualized environments based on KVM / Docker

• Hands-on experience in Kubernetes administration

• Hands-on experience with scripting languages

• Ability to understand and troubleshoot code written in Python / Golang

• English language on an Upper-intermediate level+

Will be a plus

• Knowledge of OpenStack

• Experience in onboarding applications to the cloud

• Experience in Python / Golang programming

• Experience in Prometheus stack

• Experience in ELK stack

• Experience in Grafana stack

• Experience in any other monitoring solutions

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Job Description

Mirantis is adding a Technical Support Engineer to our team! We are seeking a Technical Support Engineer to provide world-class technical support for Mirantis products and technologies.  These technologies include but are not limited to  Mirantis Container Cloud, Mirantis Kubernetes Engine, Mirantis Secure Registry, Mirantis Container Runtime and Mirantis Openstack for Kubernetes. You are a friendly, polished communicator who is inherently interested in solving complex problems and delivering a high level of customer satisfaction with every customer interaction (via help content and tickets). You will work closely with Sales Solution, Product Management and Engineering to represent the voice of the customer.

Main Responsibilities

• Provide technical support via customer support portal, phone calls, remote sessions, and email for Mirantis Products
• Provide assistance with upgrade, configuration, troubleshooting and best practices to customers 
• Work closely with the engineering team: Report product bugs, Request new features, etc.
• Contribute to Knowledge Base for Mirantis Customers and the rest of the team.
• Manage your workload properly to make sure all customer requests and issues are tracked and handled in a timely manner
• Occasionally work and be on call during weekends and holidays
   

Qualifications

• Four-year college degree preferred or work history equivalent (3+ years software engineering experience)
• Effective verbal and nonverbal communication skills in English and Japanese are required
• 1-2+ years of technical support or engineering or equivalent experience
• Strong Linux system administration skills.
• Hands on in troubleshooting distributed and large scale systems
• Good knowledge of Container technologies (Docker / Kubernetes)
• Familiarities with Cloud(AWS/Azure/GCP/Openstack) and virtualization technologies
• Ability to read and understand Python and GO code; good shell scripting skills

Nice to Have:

• Expert understanding of networking concepts and protocols
• Good knowledge of REST API.
• Good knowledge of Software-Defined Networking and Load Balancing Technologies.
• Experience with configuring, customizing, and extending Logging and Monitoring tools (Grafana, Prometheus, ElasticSearch, Kibana)
• Experience with Rook and Ceph
   

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Job Description

Mirantis is looking for an experienced Java Software Engineer to participate in developing networking software - an open-source SDN controller based on OpenFlow, capable of managing traffic on tens of thousands of switches simultaneously, controlling millions of flows, and providing sub-second network telemetry.

The service you’ll be working on is in production and is growing rapidly. The service is a next-generation cloud-native networking service used as a backbone for telecommunication networks. Some of the technologies are:

• OpenFlow Controller - Floodlight and OpenvSwitch
• Apache Storm
• Apache Kafka
• Apache Zookeper
• Neo4j
• Docker
• Linux networking (network namespaces, TUN/TAP interfaces, OVS, routing and switching)
• Github
• Continuous Integration and Continuous Delivery

Responsibilities:

• Contribute to design and development
• Design and develop scalable SDN solution with zero downtime
• Work closely with customers and contractors in a collaborative development environment
• Follow the development practices - TDD, Code Reviews, CI/CD, automated tests, etc.
• Troubleshoot problems as needed in the QA and production environments.

Qualifications

• 5+ years of progressive experience in Java development and testing
• Knowledge of professional software engineering practices & best practices for the full software development life cycle.
• Experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, technical designs, and product strategy
• Background in object-oriented design, data structures, algorithms, and distributed programming
• Upper-Intermediate written and spoken English
• Basic knowledge in Networking technologies (L2/L3 switching, VLANs, SDN)
• Design Patterns (GOF, EAA)
• EU location and work permit

Desired:

• Experience influencing software engineers with best practices
• Familiar with ELK stack and Grafana
• Knowledge in Networking technologies (L2/L3 switching, VLANs, SDN). Understanding how the network works at a low level and all levels 2,3 and 4 of the networking stack. 
• Experience with issue-tracking systems: Jira, etc.
• Experience with Python
• Experience with UML

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