How will this role have an impact?
The Sr. Manager, Strategic Operations contributes to the overall success of our organization by supporting operations, process improvement efforts, and pilot projects across the Accountable Care division. This position requires a highly resourceful, proactive individual with strong operational, process improvement, project management, and communication skills. Strategic Operations is a centralized team that focuses on execution of initiatives and support services, allowing regional/client facing teams to focus on client results.
This role will report to VP, Strategic Operations and will support the development of the program management office, as well as:
- Development of scalable processes and tools to enhance the ACO operating model
- Support enablement services, which is the development and delivery of resources, tools, and strategies to regional teams
- Implementation of new pilots and services
- Drive process improvement across the Value-Based Care Services organization
- Supporting chief of staff in Operations division governance
What will you do?
- Identify process improvement opportunities across enablement services by mapping and streamlining workflows. Many of the core strategic operations and enablement services require a process improvement lens.
- Manage cross functional teams in the execution of core strategic operations and enablement services that support ACO Services, this can include: o Building communication plans and strategies to ensure cross functional alignment around new strategies/solutions o Developing content and client-facing materials for strategic meetings
- Interfacing with legal and regulatory to manage contracts and CMS applications
- Supporting Enablement Associates with execution of enablement services
- Supporting regional teams with tactical action planning to drive client performance
- Enable targeted performance improvement and implementation of future new solutions
- Implement and activate new services and solutions for ACO, which can include:
o Partnering with Product teams in development of the pilot/new service o Coordinating internal operations to ensure execution of key implementation deliverables o Supporting client and internal discussions
o Monitoring timelines and manage risks to execution o Developing and maintaining internal/external relationships to manage scope, schedule and expectations of client implementation projects. Track completion of work in order to implement new clients and new lines of business for existing clients.
o Manage ongoing operational support and performance monitoring
- Manage highly visible and complex project assignments; distill project status and progress for audiences at multiple levels including clients, sales and senior management
- Work across internal teams to solve complex business and workflow issues identified during implementation
- Collaborate with project team members to identify problems and opportunities within existing processes
- Support continuous improvement of personal work approach and deliverables along with those of the team
We are looking for someone with:
- A Bachelor’s degree
- MBA or MHA strongly preferred
- 4-5 years of experience in healthcare and operations-related field
- Exceptional collaboration skills with cross management across multiple stakeholder groups (Product, Analytics and Clinical Operations teams) including strong listening skills to gather requirements and understand the technical and non-technical barriers to project completion
- Experience with project and product management frameworks
- Experience in program design and implementation
- Ability to manage a high performing team and develop talent
- Demonstrated ability to communicate effectively to internal and external executive leadership teams including excellent verbal, written, and presentation skills
- Resourceful, highly dependable, efficient and detail oriented.
- High energy level; comfortable performing multi-faceted projects in conjunction with day-to-day activities
The base salary hiring range for this position is $88,000 to $153,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.
About Us:
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com
Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.
We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.