Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:
- Discovery, offering AI-driven search and merchandising
- Content, offering a headless CMS
- Engagement, offering a leading CDP and marketing automation solutions
Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.
About the Role:
Become aGrowth Account Managerfor Bloomreach! The Growth Account Manager works with existing SMB and Mid-Market clients to build upon their relationships, understand their needs, and recognize value in partnership with Customer Success. In this role, you are responsible for both customer retention and growth. You will own the renewal strategy by ensuring timely execution of processes and contracts, and you will uncover client needs that Bloomreach’s technology can solve. The goal of this role is to become a Strategic Partner with your customers and turn them into advocates who want to grow with Bloomreach.
In this role you will become the CEO of your book of business. You will need to understand how your customer’s operate and communicate/navigate internally to meet their standards. This is a fast paced and high-volume position that requires you to manage your time and others’ well - prioritization is key.
It’s important to note that this is a revenue generating sales role. You will have a renewal target and new ARR target to hit. This is a remote position, however, you will manage clients across time zones which may require you to reasonably work before or after typical working hours.
Your job will be to:
- Drive revenue growth with existing customers. Consistently achieve revenue growth and exceed quarterly revenue targets
- Own and execute renewals for a diverse customer portfolio.
- Manage end-to-end renewals, including quoting and CRM updates
- Punctual Renewals: Ensure all renewals occur on schedule.
- Maintain accurate CRM records.
- Identify growth opportunities and address potential risks
- Develop win-win negotiation strategies for renewals
- Efficiently handle high volumes of communication and tasks
- Provide insights into customer health and renewal status.
- Achieve financial and strategic targets for customer retention and growth.
- This role focuses on nurturing customer relationships and optimizing renewals for long-term success
You have the following experience and qualities:
- Professional— experience in forecasting, preparing, and delivering renewal quotes to customers and sometimes assist with more complicated commercial escalations (preferably ecommerce)
- Personal — motivated self-starter, takes initiative, organized
Professional experience
- 1-3 years of relevant experience in a client facing facing role at a SaaS/Software Company
- BA/BS degree preferred
- Prefer prior successful experience in start-ups
- Proficient in managing a substantial account volume, adept at identifying issues and opportunities, and providing solutions with strong process management, negotiation skills, financial insight, and adherence to policies
- Skillful at fostering relationships and working collaboratively with colleagues
- Agile and adaptable in response to changing priorities and organizational guidelines
- Client-Centric and driven to build strong relationships. Committed to the client’s success.
Personal qualities
- Comfort in high energy, hard-working, close-knit team environment required
- Fluency in English and exceptional communication skills
- Thinks about a portfolio as a business - we want self-starters who are passionate about building this portfolio of accounts, and who thrive with the freedom and accountability of leading their portion of the businessUnderstand the priorities and timelines associated with each client, and execute appropriately with those in mind.
Excited? Join us and transform the future of commerce experiences.
The on target earnings (OTE) range for this position is $110,000-$140,000, consisting of base plus commission. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.
Regional benefits:
- Health care including medical, dental, and vision insurance
- 401k plan with employer contribution
More things you'll like about Bloomreach:
Culture:
A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
We have defined our5 valuesand the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
We believe in flexible working hours to accommodate your working style.
We work remote-first with several Bloomreach Hubs available across three continents.
We organize company events to experience the global spirit of the company and get excited about what's ahead.
- We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
TheBloomreach Glassdoor pageelaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
Personal Development:
We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
- Our resident communication coachIvo Večeřais available to help navigate work-related communications & decision-making challenges.*
Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
Well-being:
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
Subscription to Calm - sleep and meditation app.*
We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
We facilitate sports, yoga, and meditation opportunities for each other.
- Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
Compensation:
Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
Everyone gets to participate in the company's success through the company performance bonus.*
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
We celebrate work anniversaries -- Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
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