Job Description
You will contribute to the digital strategy & roadmap for Freedom mobile across online
and mobile user experiences. You will be focused on Freedommobile.ca and self-serve
account management for customer journeys that drive self-serve and digital adoption.
- Provide day-to-day strategic support on the implementation and execution of projects, innovations, and opportunities within our digital roadmap and user experiences
- Provide subject matter expertise to projects and initiatives pertaining to the Digital Customer Experience Team at Freedom
- Work and collaborate with cross-functional teams including acquisition, marketing, brand, technology, finance and customer care
- Understand the business needs and objectives to drive digital recommendations
- Manage and prioritize the freedommobile.ca and MyAccount portfolios
- Be transparent by managing expectations with stakeholders, partners and
- leadership
- Leverage analytics and best practices to optimize digital user experiences
- Support and manage the day-to-day updates to freedommobile.ca
Qualifications
- 4-6 yrs., Product Management, Digital Marketing or similar.
- Strong understanding and work experience in agile development methodologies.
- Experience building consumer-facing digital services and experiences.
- Strong collaboration skills, working with teams and cross functional business units.
- Excellent problem solving and communication skills to analyze data and arrive at the best solution while building strong relationships and influencing other stakeholders.
- Binlingual: must be able to communicate in English and in French (written and spoken).
- Knowledge of the telecommunications and wireless industry, Ecommerce experience a plus.
- Strong foundation in analytics and good knowledge of GA4 usage.
- Continuous learning mind-set in order to test, innovate, and learn.
- Strong skills at process definition and optimization, developing and building upon best practices.
- Strong grasp of CMS and web architecture, JavaScript, HTML, and CSS a bonus.
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