Job Description

• Translating business requirements into conversation media
• Work closely with a bot builder to implement your conversation design
• Prepare copywriting of chatbot
• On bot design improvement: Optimizing existing features and/or recommending new features in the chatbot, pay attention to the outcome (e.g. engagement rate, average session/user)
• On NL improvement: Optimizing existing NL set, dictionary, the vocabulary of the chatbot. Outcome: confidence rate and performance of the chatbot (e.g. minimize monthly fallback/'dunno' intents)
• Mastering Conversation Design & Persona Design, you may need to present your recommendation to the internal Kata team, or clients as well

Qualifications

• Experienced in copywriting, dialogue design, conversation design, scriptwriting, or similar role
• Skills required in content creation, scriptwriting, blogging, product design, and/or UX
• Excellence in Bahasa Indonesia (English is a big plus) in formal and casual manner and generally strong at oral and written communication
• A clear understanding of user-centric design and communication principles
• A creative mind with a capacity and willingness to deliver in a fast-paced environment
• Knowledge of the current uses of conversational bots in general (locally or globally)
• Experience in client-facing roles in creative/marketing/advertising agency is a plus
• Additional design and/or software development skills are a plus

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