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Minerva Project is hiring a Remote Technical Support Agent

Title: Technical Support Agent

Reporting To: Senior Technical Account Manager

Job Type: Part time

The Role

Minerva’s Technical Support team aims to deliver a world-class support experience, ensuring that partners are able to teach effectively and with minimal disruption on Forum, Minerva’s full active learning platform. Support is provided during and outside of class, including assisting users – instructors and students – with resolutions to technical issues; answering questions about the platform; documenting bugs and solutions; and escalating technical issues to Product Engineers as needed.

The Technical Support Associate will play a critical role in addressing higher-order tasks on the team in addition to providing frontline support for live classes. Responsibilities include but are not limited to:

  • Observing live classes on Minerva’s platform
  • Writing technical reports summarizing technical issues and resolutions
  • Responding to questions via our support chat feature, LiveChat
  • Answering Help Desk emails
  • Triaging and escalating software bugs
  • Investigating bugs and complex support questions
  • Scheduling frontline support agents for shifts

Most support interactions take place via Intercom and Front, so we are looking for someone who can interact via typing in real time with a professional but friendly and empathetic manner. The role also offers the flexibility to work from home while gaining experience at a company that is an innovative education technology leader.

Key Skills/Qualifications

  • Works well under pressure: All support agents respond in real time to incoming requests for help from both faculty and students during live classes
  • Quick learner: The Technical Support Agent is expected to learn and understand processes, solutions, and best practices from existing documentation and guide users to implement those solutions

  • Entrepreneurial perspective: We expect that the agent will identify, document, and address new tech or support issues not covered by existing documentation
  • Tech savvy: Comfortable with writing about technical specifications and systems
  • Can work in the IST or similar time zones

Personal Characteristics

  • Systematic thinker
  • Perceptive: can recognize patterns
  • Friendly, patient, and empathetic
  • Ability to effectively communicate with users across many cultures
  • Attention to detail
  • Strong communicator — written and spoken
  • Self driven and works well independently

Requirements

  • 1-2 years in a Support Agent role for a tech company
  • Fluent in English. Other languages a plus but not required
  • Familiarity with any of the following tools Intercom, Slack, Notion, Front Google Sheets, and Asana preferred
  • Bachelor’s Degree preferred

Location

  • UAE/India preferred

Compensation

  • TBD

About the Minerva Project

Founded in 2011, Minerva Project is the world's leading educational innovator, preparing exceptional, lifelong learners to address the most complex challenges of our time. Minerva's mission, to nurture critical wisdom for the sake of the world, is being pursued through its flagship university programs and select strategic partnerships. Minerva designs and delivers transformative educational programs to learners at multiple stages—from secondary school students to undergraduate and graduate degree candidates to working professionals and executive leaders.

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New York Home Care Specialists is hiring a Remote Caregiver

About the Caregiver Position

We are looking for a qualified Caregiver to care for our clients in a professional and compassionate manner. It’s often a demanding job as you will have to be available for most of the day and week. But, it can also be very gratifying. People who are ill, injured, disabled or elderly are deserving and thankful for the exceptional support.

The ideal candidate will be dependable and courteous with outstanding communication skills. You should be able to follow instructions and perform a variety of tasks to help clients.

Caregiver Responsibilities

  • Help clients take prescribed medication

  • Assist clients with ambulation and mobility around the house or outside (doctor’s appointments, walks, etc.)

  • Assist clients with personal care and hygiene

  • Help clients with physical therapy exercises

  • Plan and prepare meals with assistance from the clients (when they are able)

  • Do the client’s shopping or accompany them when they shop

  • Perform light housekeeping duties that clients can’t complete on their own

  • Be a pleasant and supportive companion

  • Report any unusual incidents

  • Act quickly and responsibly in cases of emergency

Caregiver Requirements

  • Proven experience as a caregiver

  • Excellent knowledge of emergency response and first aid (CPR)

  • Knowledge of housekeeping activities and cooking with attention to dietary constraints

  • Willingness to adhere to health and safety standards

  • Respectful and compassionate

  • Good time management skills

  • Outstanding communication and interpersonal skills

  • Strong ethics

  • Physical endurance

  • High school diploma or equivalent

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MetroStar Systems is hiring a Remote Business Analyst (5127)

As aBusiness Analyst (Category Management), you’llcontribute to a high-performing team tasked with driving Category Management innovation and results across the Air Force, with the goal of making an impact across the federal government. 

We know that you can’t have greattechnology serviceswithout amazing people. At MetroStar, we areobsessedwithour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers. 

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below! 

What you’ll do: 

  • Contribute in a wide array of analytical areas to drive Category Management success, including market research, strategy development, reporting, and communications.
  • Grow into leadership positions via skill development and engagement with senior clients.

What you’ll need to succeed: 

  • An active Secret clearance 
  • A Bachelor's degree - degree in Supply Chain Management preferred
  • 3-5 years of experience as a Business Analyst.
  • Experience developing business cases for optimization projects, conducting gap analysis between current and future state of acquisition optimization projects.
  • Experience gathering requirements: interviewing internal stakeholders and compiling findings to understand existing processes, current challenges, and leading best practices.
  • Proven ability to execute in several of the following areas in support of high profile programs: Perform market research, develop dashboards/reporting, analyze financial data, and support strategy development.
  • Strong communication skills (written and verbal)
  • Experience with Category Management or strategic acquisition support

Like we said,we arebig fans of our people. That’s whywe offera generous benefits package, professional growth, and valuable time to recharge. Learn more about our companyculture codeandbenefits. Plus, check out ouraccolades. 

Don’t meet every single requirement?   

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification.  At MetroStar we are dedicated to building a diverse, inclusive, and authenticculture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply.  We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team 

What we want you to know: 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems. 

Not ready to apply now?  

Sign up to join our newsletterhere. 

"EEO IS THE LAW MetroStar Systems, LLC (MetroStar) invites any employee and/or applicant to review the Company’s Affirmative Action Plan. This plan is available for inspection upon request by emailing msshr@metrostar.com."

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Celonis is hiring a Remote Strategic Account Executive - Telco

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:

Our Enterprise Sales team is responsible for selling into Fortune 50-500 brands across the US. Using a consultative sales approach, you will create and cultivate relationships to build and maintain customers for life. 

The Role:

In this role, you will be responsible for generating new business opportunities in enterprise accounts, focused on Strategic Accounts within Telecommunications. You will collaborate cross functionally to understand the account’s needs and drive the end-to-end sales-cycle. 

The work you’ll do:

  • Manage a fixed number of accounts - land-and-expand is the typical model
  • Engage cross Line-of-Business at C-level and below
  • Represent the entire Celonis suite of solutions from Order to Cash, Procure to Pay, Accounts Receivable, Accounts Payable, Sustainability, and Opportunity Management
  • Hold an individual revenue target for closing six-figure deals within these accounts
  • Engage closely with partners e.g, consulting firms and SaaS vendors 
  • Engage closely with your virtual team including business development representatives, marketing managers, partner managers, sales engineers / pre-sales, customer success managers, professional services, implementation partners…

The qualifications you need:

  • Industry relevant selling experience
  • Extensive experience selling enterprise software at C-level in a new business focused field sales role (CFO, CPO, COO…)
  • Ability to manage long and complex sales cycles with multiple stakeholder
  • Proven track record of successfully managing and growing a range of client accounts
  • Ability to adapt to a fast moving, ever changing, high growth environment and approach challenges with positivity, creative thinking, and a growth mindset
  • Strong communication and presentation skills 
  • Willingness to be collaborative, inclusive, to embrace diversity and to have strong interpersonal skills #differentmakesusbetter
  • Ability to leverage internal resources and work as a team #bestteamwins

 

What Celonis can offer you:

  • The unique opportunity to work with industry-leading process mining technology
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
  • Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
  • Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
  • A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us

Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.

Join us as we make processes work for people, companies and the planet.


Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

Accessibility and Candidate Notices

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TRUCKING PEOPLE is hiring a Remote Contract Truck Driver Recruiter - Work from Home

Contract Truck Driver Recruiter - Work from Home - TRUCKING PEOPLE - Career Page

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MAZARS is hiring a Remote Auditeur junior / Collaborateur Expertise Comptable – Secteur Immobilier – CDI - Paris - Septembre 2024

Description du poste

Mazars vous propose de participer à l’accélération de son développement au sein de l’équipe Immobilier. En tant que consultant junior, vous intervenez en équipe principalement en audit et expertise comptable pour des entités diverses, principaux acteurs de la politique de l’aménagement du territoire, de l’habitat social, du développement économique et des énergies renouvelables. Ces acteurs placent au cœur de leur stratégie le développement économique du territoire tout en intégrant une dimension sociale forte et les préoccupations citoyennes.

Vos principales missions seront les suivantes :

  • Audit : participation aux intérims sur les thématiques de revue du contrôle interne - audit des cycles – participation à la rédaction des synthèses – travaux de contrôle des états financiers et du juridique
  • Expertise comptable :  Vérification / saisie des opérations comptables - Déclarations fiscales - Travaux de clôture / reporting / états financiers

Selon vos capacités et vos appétences, vous serez également amené à intervenir sur des missions de conseil à forte valeur ajoutée.

Vous êtes basé à Paris-La Défense, mais l’implantation géographique de nos clients peut vous conduire à des déplacements à Paris, en Ile-de-France et occasionnellement en Province.

CDI à pourvoir début septembre 2024

Qualifications

Vous êtes titulaire d’un diplôme Bac+5 avec une spécialisation comptable (École de Commerce, Master CCA ou DSCG) et avez idéalement une première expérience en alternance au sein d’un cabinet. 

Vous êtes rigoureux, méthodique, adaptable et vous aspirez à devenir responsable et autonome. Vous souhaitez vous réaliser dans le métier de l’audit et de l’expertise comptable dans un environnement innovant, développer des compétences sectorielles fortes sur la chaîne de valeur immobilière, et vous avez des appétences pour l’économie sociale.

Vous aimez le travail en équipe, vous avez le sens du contact et savez gérer plusieurs missions. Vous recherchez un grand cabinet pour y évoluer sur le long terme et construire une carrière qui vous ressemble

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MAZARS is hiring a Remote Auditeur Financier Senior Gestion d'Actifs financiers et immobiliers - Rennes - Septembre 2024 H/F

Description du poste

Mazars recrute au sein de son bureau rennais un(e) auditeur/trice senior. Et si c'était vous ?

Être auditeur/trice chez Mazars, c'est être au cœur du processus de contrôle des différents cycles d'audit et au cœur des métiers de nos clients. Nos enjeux ? Comprendre les problématiques de nos clients et les intégrer dans un contexte de révolution digitale et de profondes mutations qui impactent les fonctions financières et le métier d'auditeur financier.

Ce que nous vous proposons :

Vous interviendrez sur des missions variées d'audit de fonds d'investissement (OPCVM, fonds de private equity, fonds de titrisation) et de fonds immobiliers (SCPI, OPCI, SCI) auprès de clients de la région :
• Audit légal de fonds d'investissement et de fonds immobiliers, auprès de sociétés de gestion, qui gèrent une grande variété d'actifs financiers et immobiliers
• Analyse de l'évolution du marché
• Valorisation de portefeuille

Vous aurez également l'opportunité de travailler sur de beaux dossiers avec nos équipes à Paris.

Vous serez suivi(e), formé(e) et accompagné(e) par nos auditeurs expérimentés. Vous encadrerez nos auditeurs juniors et assurerez la conduite opérationnelle des missions d'audit. Ainsi, vous évoluerez rapidement dans une entreprise qui sait accompagner ses collaborateurs et leur offrir de belles perspectives d'évolution.

Qualifications

Qui êtes-vous ?

Diplômé(e) bac+3 - bac+5  d'une école de commerce, d'ingénieurs ou d'un master avec spécialisation audit/finance/comptabilité , vous avez 2/3 ans d'expérience en audit.

Vous êtes motivé(e), rigoureux(se), curieux(se), impliqué(e). Vous avez un excellent relationnel et vous vous adaptez facilement.

Vous aimez le travail en équipe, faites preuve d'esprit critique et avez le sens de l'initiative.

Vous aimez l'idée d'apprendre constamment et d'intégrer une structure à taille humaine avec de très belles références clients.

N'attendez plus, postulez !

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Netsync Network Solutions is hiring a Remote Inside Sales Representative - REMOTE

Detailed Description

The Inside Sales Representative (ISR) is responsible for supporting our sales organization through the processing of administration duties associated with the selling of our products or services. The ISR will reach business targets through excellent telephone and email communications skills. This individual will also develop his or her phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Integrity, vision, and passion are essential for this role.

Roles and Responsibilities:

  • Identify decision makers within targeted leads to begin sales process.
  • Penetrate all targeted accounts and radiate sales from within client base.
  • Collaborate with Sales Supervisor and Account Managers to determine necessary strategic sales approaches.
  • Maintain and expand the company’s database of prospects.
  • Ensure follow-up by passing leads to Account Managers with calls-to-action, dates, complete profile information, sources, and so on.
  • Set up and deliver sales presentations, product/service demonstrations, and other sales actions.
  • Assist in creating RFP responses to potential clients.
  • Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
  • Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell.
  • Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
  • Investigate and troubleshoot customer service issues.

Additional Duties:

  • Coordinate customer training as necessary.
  • Enter new customer data and update changes to existing accounts in the corporate database
  • Appropriately communicate brand identity and corporate position.
  • Attend periodic sales training where applicable.

Skills and Experience:

  • Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
  • Excellent Microsoft Excel Knowledge
  • Success in qualifying opportunities involving multiple key decision makers.
  • Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
  • Strong problem identification and objection resolution skills.
  • Able to build and maintain lasting relationships with customers.
  • Exceptional verbal communication and presentation skills.
  • Excellent listening skills.
  • Strong written communication skills.
  • Self-motivated, with high energy and an engaging level of enthusiasm.
  • Able to perform basic calculations and mathematical figures.
  • Ability to occasionally travel and attend sales events or exhibits.
  • Ability to work individually and as part of a team.
  • High level of integrity and work ethic.

Minimum Qualifications/Technical and Education Requirements:

  • University or college degree in Computer Science, Marketing, or another related field is required.
  • 2 to 3 years of direct work experience in a sales or tele sales capacity.

Netsync Network Solutions is a minority-owned, value-added reseller (VAR), specializing in collaboration and unified communications, data center and cloud, network infrastructure, wireless and mobility, physical and network security, end-user computing and VDI, optical/WAN, managed services and staffing solutions.

Great reasons to join our team:

Medical, Dental, Vision, STD/LTD benefits, Supplier Discounts, PTO, Paid holidays

#ZR

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Netsync Network Solutions is hiring a Remote Adoption Specialist

Detailed Description

The Adoption Specialist is a customer facing position that is tasked with driving adoption, training, and proof of concepts for Collaboration solutions.

Roles and Responsibilities:

  • Provide adoption services for customers on Collaboration solutions. Including, but not limited to, Cisco WebEx, Cisco Video Endpoints, Cisco IP Phones, Cisco Collaboration SaaS Solutions, Zoom Meetings, Zoom Phone, Zoom Chat, Zoom Events, etc. This includes developing training curriculum, interactive and engaging training sessions, adoption incentives, follow up sessions and leave behind documentation.
  • Develop and publish “Tips and Tricks” on social media for customers to follow and engage.
  • Work with the Customer Experience practice closely to ensure we are staying ahead of renewals, identifying adoption analytics and key in on what the customer needs to adopt to ensure renewals.
  • Provide guidance to customers on how to solve business problems leveraging Collaboration solutions such as, but not limited to; Cisco and Zoom.
  • Identify and recommend tools and applications to use in conjunction with adoption, training and customer retention of Collaboration SaaS solutions.
  • Develop rapport and strong positive relationships with various individuals within the customers’, manufacturers’, industry peers, and internal resources.
  • Discover/identify potential new opportunities (wider and deeper) and pass along to Sales/SA’s.
  • Articulate Netsync and OEM partners’ Adoption practice value proposition.
  • Continually learn the newest Collaboration SaaS technologies and features.

Additional Duties:

  • Additional job duties as needed


Skills and Experience:

  • Technical experience in one or more of the focus areas is a plus: Cisco WebEx, Cisco Video Endpoints, Cisco Call manager, Cisco WebEx Calling, Zoom Meetings, Zoom Phone, Zoom Events.
  • Meticulous attention to detail – desire to do things correctly the first time.
  • Strong communication skills (written and spoken).
  • Self-motivated but can work well independently and as part of a team.
  • Experience identifying business challenges and how to solve those challenges with technology solutions.
  • Strong understanding of business drivers is a plus.
  • Experience with training end users is a plus.
  • Experience working in a VAR or consulting environment is a plus.
  • Certifications in solutions provided is a plus from any manufacturers: Cisco, Zoom and other leading industry certifications.

Minimum Qualifications/Technical and Education Requirements:

  • A bachelor’s degree or equivalent work experience.
  • Certifications in solutions Netsync provides is a plus from manufacturers or industry leaders.

#ZR


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Valnet Freelance is hiring a Remote DualShockers - Features Article Writer

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