Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud, and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms it’s independent team within Cisco’s Networking Assurance Group and is a foundational component of Cisco’s growing Observability business.

About the Role

At ThousandEyes, we are fanatical about product design. Our product is built to visualize the Internet and the services that flow across it. The Internet is a massive distributed system with thousands of networks at its core serving half of the human population. As a User Experience Researcher you are going to solve data problems at the Internet scale. We believe in innovation, simplicity, and elegance.

This role is a combination of hands-on work as well as maturing our UXR practice. We will look to you to help develop our overall UX research strategy driving user advocacy while being the point person to conduct appropriate research methodology. As a critical member of the team, you will be responsible for building trust with our cross functional partners as well as our customers.

You will work with our customers, engineers, product management, and customer success to determine design requirements, create user workflows, do user research, and provide feedback to constantly improve our product. You will be part of the full product development cycle, from strategic user decisions to final experience delivery.

We are looking for someone who can collaborate with Product Management and Engineering to make complex, technical concepts intuitive and be responsible for the design of broad areas of our product.

What You'll Do

• Create user journeys, wireframes, detailed UX flows, prototypes, UI mockups, sketches, visuals, decks, and explanations that promote understanding and alignment with cross functional teams.
• Lead the ThousandEyes Product Design User Experience Research practice reporting to the Head of Design. 
• Be responsible for the growth and development of the UXR Practice within the overall organization.
• Accountable for using your UXR toolbox to help simplify complexities around data visualization, helping our users get actionable insights seamlessly. 
• Iterate based on feedback from a broad range of team members, users, and subject matter experts. Give and receive feedback in regular reviews and critiques with designers.
• Build a thorough understanding of the technology and customer base to influence the product strategy. 
• Conduct and synthesize user research activities to help build a deep understanding of our users and address usability issues. Drive design decisions based on data from user metrics as well as qualitative interviews. 
• Effectively influence a range of stakeholders and audiences within the team as well as across the company. Build consensus and balance different priorities while dealing with ambiguity.
• Initiate ideas and solutions beyond the product roadmap to improve the overall experience for our users.

Qualifications

• 9+ years of UXR experience conducting a mixed methodology approach. Ideally with demonstrated success in enterprise/SaaS software products
• Experience and/or passion for working with data visualization 
• Have a strong portfolio that showcases your research impact
• Can articulate the reasoning behind your findings
• Have a strong bias for action and user advocacy
• Ability to create UXR assets/prototypes with a fluent understanding of all UXR tools
• Can think through user problems while understanding technical constraints
• Self-learner with aptitude for understanding complex, technical concepts

Please be sure to include your portfolio link and password in order to be considered for this role.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

121,200 - 232,900 USD

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.