Today, video accounts for over 80% of all internet traffic! ????
We increasingly live in a video-first world where our online experiences are dominated by real-time, streaming, and on-demand video.
At api.video our mission is to connect people through their cameras and videos. We are a global API-first platform managing and delivering online video at scale. Our goal is to become the standard for modern teams bringing video experiences into their products and services.
Just like Stripe for payments, Twilio for text/VOIP, and Sendgrid for email, we're making video accessible to every client and developer via our api the world over.
Api.video is a company focused on making it easy for product builders to add video to their apps and website. As a technical support engineer, you are at the heart of this mission.
What's the opportunity? ????
Within the Customer Success & Support team, your role will guide our users (developers) during their onboarding and offer them continuous support throughout their api.video journey by replying to their product and technical questions. You will be directly responsible for helping people integrate api.video into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product and development teams.
You will be the primary technical contact for our users and a key contributor to the api.video customer experience. By staying close to our customers, you will play a role in shaping our future user experience. If you are technical, passionate about customer experience & team productivity, we'd love to get to know you.
What will you be doing?
What can you expect at api.video?????
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