The Opportunity:
The main objective of the Technical Solutions Engineer is to understand the technical architecture of our B2B platform and integrations, architect solutions and troubleshoot unstructured issues.
Use your technical knowledge to partner with Sales on discovery calls and recommend the proper solutions & integration approach
Work with existing clients and partners to troubleshoot and test integrations and monitor system performance and quality
Partner with the product and engineering teams on all aspects of Flywire’s product solutions for B2B payments
Work closely with Implementation, Technical Support and Client Success to understand client needs, complex implementations, and production issues and recommend solutions
In partnership with product management, implementation, sales and engineering, create repeatable processes and documentation
Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures
Assist with data gathering, analytics, and technical support metrics necessary for meeting our team goals and objectives
Help contribute to an ever improving culture and customer experience everyday
Here’s What We’re Look For:
Required: 4+ years experience in technical software or professional services
Required: Experience in configuring, implementing and integrating software or middleware in a customer facing role
Required: 2-4 years of software development or support engineering experience
Experience in fintech or the payment industry is desired
Experience with Workato is desired
Technologies We Use:
Jira, Workato, Sumo Logic, JavasScript, Java
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