Job Description
We, at Flywire, are seeking a talented Implementation Specialist to work with new and existing clients to implement StudyLink Connect, a leading, cloud-based Recruitment, Agent and Admissions management solution to ensure clients are getting the most value out of our products.
As an Implementation Specialist you’ll enjoy working with clients to understand their business needs and working in collaboration with others within the Product and Operations team to solve problems and deliver business value.
You thrive on the challenge of finding the right solution for the right situation. You enjoy interacting with people and can talk with people from a broad range of backgrounds to gain a deeper understanding of their requirements to inform and execute a successful implementation.
- Work directly with our new clients to onboard StudyLink Connect, while incorporating custom configurations to meet their specific needs
- Engaging all stakeholders effectively and meeting project deadlines in close collaboration with the project team
- Contribute to solving clients’ workforce problems and challenges, in a structured and methodical manner
- Participate in multiple onboarding projects simultaneously with some projects running for 4-6 weeks and some running for 6–12 months, depending on the product
- Work closely with product owners, developers, support staff, and other internal and external stakeholders to deliver results aligned with our Goals
- Drive retention and growth among our clients by understanding their business needs and helping them succeed.
Qualifications
Here’s What We’re Looking For:
- More than 6 years of working experience in a customer success or product implementation role OR more than 6 years of working experience working in Admissions within an educational institution
- Motivated, independent, passion for problem-solving, strong consultative approach, ability to work in a fast-paced environment
- Meticulous attention to detail
- Excellent verbal and written communication skills
- A positive attitude and mindset
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