Job Description
The Sr. Inside Sales Associate, CI Channel, is responsible for responding to day-to-day customer inbound as well as creating outbound customer communication activities that drive product adoption, a successful customer onboarding experience and lead follow-up activities.
The Sr. Inside Sales Associate will be responsible to:
- Support the achievement of Custom Installer (CI) Channel sales goals by:
- Responding to customer inbound, acting as an internal account manager, on a variety of topics including, product ordering/pricing/availability, shipping status, program participation and program benefits, account balance and payment activity, and contact status including training activity, beta participation, etc.
- Creating and execute customer outreach initiatives that support business growth and deep partnership of key accounts.
- Supporting the successful onboarding of new customers, by providing one-on-one education on customer programs and customer tools, including the Savant Community, Savant University, Savant Store and Design Tools.
- Working well internally with multiple departments to deliver critical customer information and insights, including accounting, operations, RMA, education, etc.
- Becoming systems expert to create and analyze reporting on customer trends, program participation, buying group initiatives, and other key targets.
- Developing meaningful relationships with key, Ambassador level customers to encourage trust and loyalty.
- Developing problem solving skills that are consultative and meet the needs of each individual customer to deliver an exceptional customer experience.
- Creating and delivering custom quotations for made-to-order products.
- Embracing the Savant Store experience, with expertise on design, order and finance flow plus the ability to educate Integrators on the value of Savant B2B Tools.
- Create programs and designs initiatives to motivate customers and shorten the on-boarding and initial sales timeline.
- Support the design, specification and implementation of internal and external facing tools needed to provide excellence in customer experience.
- Participate in team meetings and take responsibility for improvement initiatives and other action items.
Qualifications
***This is a remote position but a Mountain Time Zone location is preferred. Must be willing to work those hours if not living in that area.***
Requirements:
- 5+ years of experience with the Custom Installer (CI) channel plus representative selling model experience
- Experience with Custom Electronic Design & Installation Association (CEDIA), the international trade association representing the professional home automation/smart home technology industry
- Bachelor’s degree in a relevant discipline, or 5+ years of customer support/service experience
- Experience as a team leader or manager, proven leader and mentor.
- Ability to work well cross-department and clearly communicate internally as well as externally.
- Strong knowledge of channel sales principles, methods, practices, and techniques.
- Able to build and maintain lasting relationships with customers.
- Exceptional written and verbal communication - in person, over the phone and virtual presentation. Excellent listening skills.
- Excellent computer skills, including ERP and CRM software expertise (Salesforce preferred), Keynote proficiency, iPad/iPhone applications, webinar platforms, etc.
- Ability to analyze and adapt business priorities in a fast paced and changing environment
- Self-motivated, with high energy and an engaging level of enthusiasm. Motivated by wins and ability to learn from losses.
- Ability to work a variable schedule with ability for quarterly travel.
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