Security/Access Control Technician - Bay Area/Sacramento
We’re hiring a high energy, reliable and experienced, Full-Time Field Technical Support Specialist to support the security integrations industry! The person in this position will maintain the responsibilities for technology installation at a variety of sites under a key client.
Job Summary:
Field Technical Support Specialist will provide first level support to our clients and dealers and second level support to our Field Technicians located within North America. The ideal candidate has extensive field experience in the installation and commissioning of EAS & RFID systems. The candidate must be customer-centric and measure success by both positive results and the positive impression that they leave the customer with. The candidate will be working from the Global Retail office and reporting directly to the Service Manager and shall be capable of working with minimal direction.
Requirements
1. 5+ years of experience in commercial installation and service of IP video, analog video, access control and intrusion detection systems.
2. Strong knowledge and troubleshooting experience with Access Control and CCTV systems
3. Familiarity or certification in Lenel, Milestone, Genetec Access/Video, Cloud-based Access/Video products.
4. Understanding of structured cabling basics and troubleshooting.
5. Understanding of electrified locks and troubleshooting.
6. Strong knowledge of IP and networking concepts.
7. Valid state driver’s license without restrictions
8. Ability to pass pre-employment screenings (drug, background, and driving history).
9. Up to 50+% travel, as necessary which may include air travel.
10. Effective communication skills.
11. Local Low Voltage Licensing is a plus.
Some of these Key Tasks:
The Field Technical Support Specialist (FTSS) will be responsible for design support, small installs and service support for an assigned region. They will work closely with Security Project Manager (SPM), Service Technical Manager (STM) and Security Design Engineer (SDE) and will report to the Senior Operations Manager for Technology (SOM)
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