Job Description
Experian Consumer Services is looking to hire a Partner Operations Manager for the Experian Consumer Solutions - Marketplace business unit. This position is responsible for providing operational support for our Marketplace partnership team.
Key Responsibilities:
- Coordinate and track high impact partner initiatives
- Resolve partner related operational issues in a timely manner
- Prep materials and talking points for partner outreach initiatives
- Develop, document and communicate best practices
- Establish and optimize standardized process and procedures
- Coordinate with account management and data analytics to streamline and automate data reporting integrations and monitor timeliness of data loads
- Account team training on new processes and tools
- Financial administration (invoice issue research, credit processing, reconciliation, etc.)
- Attend product meetings and communicate status of open items and new projects to partner team
- Act as a liaison with cross-functional team members and represent the voice of the partner
- Coordinate contract addendums and other legal administration activities
- Special projects assigned by leadership
Qualifications
- 5 plus years of partner operations experience
- Exceptional project management expertise
- Process development and process optimization experience
- Exceptional data analysis skills and experience making data driven decisions
- Strong attention to detail
- Exceptional written and oral communication skills
- Ability to collaborate and successfully work across a large matrixed organization
- Excellent business operations skills (business analysis, financial/invoicing experience, data file processing, etc.)
- Prefers a highly collaborative, team-oriented work environment
- Self-starter, fast moving, flexible and adaptable
- Strong preference for experience in the financial lead gen industry
- Strong preference for partner relationship management experience
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