Job Description

As aSr. Product Marketing and Content Specialist you will support the positioning and marketing of our Experian Data Quality (EDQ) solutions. You will have a deep understanding of our brand, the market, and the challenges our customers and prospects face.

You will help to support our go-to-market strategy for new products and key enhancements, create marketing campaigns, and deliver compelling and differentiated messages in multiple formats across multiple marketing channels. You will help provide an understanding of our products, message, and benefits to our organization and audience.

The ideal candidate is someone with a product marketing and/or content background and experience working for a B2B enterprise software vendor or financial institution. The individual must have strong communication (both written and verbal) and organization skills, and the ability to work cross-functionally within our Product and Marketing teams within our region and across the globe. To be successful you’ll:

• Support go-to-market plans– support building and executing go-to-market plans for new products, enhancements, and propositions
• Create value proposition and positioning – help deliver product messaging that differentiates our products and resonates with targeted market segments and across channels. Research and understand the market, buyers, needs, and competitors to support product differentiation.
• Create sales enablement and product marketing content – design, develop and manage internal/external product content (e.g., pitch decks, case studies, videos, product sheets, etc.) and other resources such as sales presentations, product sheets, videos, training tools, FAQs, and case studies
• Create marketing collateral-- design, develop and manage external marketing content like white papers, blogs, infographics, and tip sheets that can be used across multiple marketing channels like digital, email, and social
• Have an eye for detail– across product and marketing material, ensure consistent and accurate message is upholding brand integrity at all times
• Have a test and learn mentality – support the team by being able to pivot quickly and move on from ideas that don’t make good business sense ​OR do not meet client needs

Qualifications

• BS/BA and related work experience required, MBA a plus (or equivalent experience)
• Minimum of 4+ years’experience in product marketing, content marketing, and/or in a related product or marketing role
• Demonstrable experience in end-to-end product and value proposition development, content creation, and go to market execution 
• Experience with developing new assets, content and delivering via corresponding marketing strategies
• Excellent written and visual communication skills with the ability to create material that is polished, clear, concise and streamlined
• Experience with applying analytics to support data-driven product marketing decisions.
• Ability to work at the strategic level (e.g. generating innovative ideas and new use cases for growth) and at the tactical level (e.g. product readiness and sales enablement).
• Background in content marketing and/or graphic design is a plus

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Job Description

The Manager Threat Informed Defence Engineering will lead a dedicated global team of security engineers focused on Detection Assurance and Threat Modelling. This role involves programmatically testing existing and new cyber threat detection controls, creating and maintaining an engineering backlog of threat scenarios from structured threat intelligence, building dashboards highlighting coverage and effectiveness of detective controls, and threat modelling critical business applications to uncover additional detection opportunities. The ideal candidate will possess a deep understanding of cyber threats and the ability to translate this knowledge into effective defense mechanisms. 

Key Responsibilities: 

• Lead and develop a global team of security engineers dedicated to enhancing our detection capabilities and ensuring the effectiveness of our cyber threat defenses. 

• Work closely with the Cyber Threat Intelligence team to translate structured threat intelligence into prioritized threat scenarios, informing the engineering backlog and detection strategies.  

• Spearhead the development and maintenance of dashboards that measure the coverage and effectiveness of detective controls, providing real-time insights into our defensive posture.  

• Implement and oversee a rigorous Detection Assurance program, programmatically testing and validating the effectiveness of existing and new detection controls against these scenarios. 

• Create and maintain an engineering backlog of threat scenarios, ensuring continuous improvement and adaptation of our detection capabilities to the evolving threat landscape. 

• Conduct threat modelling exercises on critical business applications, identifying potential threat scenarios and developing strategies to bolster detection and defense mechanisms. 

• Work closely with cross-functional teams, including software development, operations, and IT, to integrate threat-informed defense principles into the broader security strategy. 

• Stay abreast of the latest cyber threats, trends, and technologies, ensuring our defense mechanisms are ahead of potential attackers. 

• Foster a culture of innovation, encouraging the team to explore new technologies, methodologies, and practices to enhance our threat detection and defense capabilities. 

• Develop and manage the TID team budget, allocating resources strategically to maximize impact and effectiveness. 

• Report on the team's progress, challenges, and achievements, providing insights and recommendations to senior management to inform strategic decision-making.

Qualifications

• Extensive Cybersecurity Experience: At least 10 years of experience in the cybersecurity field, with a minimum of 3 years in a leadership or managerial role overseeing security engineering teams. This experience should encompass a broad understanding of cyber threats, defense mechanisms, and the cybersecurity landscape. 
• Cyber Threat Intelligence and Threat Modeling: Demonstrated expertise in leveraging cyber threat intelligence to inform detection strategies and conduct threat modeling on critical business applications. The ability to prioritize an engineering backlog based on structured threat intelligence is crucial. 
• Dashboard Development for Detective Controls: Proven capability to develop and maintain dashboards that accurately measure the coverage and effectiveness of detective controls. This includes the ability to interpret data and present insights in a clear, actionable manner to both technical and non-technical stakeholders. 
• Detection Assurance Program Implementation: Experience in implementing comprehensive Detection Assurance programs that programmatically test the effectiveness of current and prospective detection controls against prioritized threat scenarios using tools such as AttackIQ Firedrill and Safebreach. 
• Technical Cybersecurity Skills: A strong technical background in cybersecurity technologies and methodologies, with a particular focus on threat intelligence, detection, response, and prevention. 
• Leadership and Team Development: Exceptional leadership skills, with a proven track record of developing and managing high-performing, global security engineering teams in a dynamic environment. 
• Analytical and Problem-solving Abilities: Excellent analytical, problem-solving, and decision-making skills, capable of translating complex threat data into actionable defense strategies. 
• Communication and Collaboration: Effective communication and collaboration skills, with experience working across functional teams and engaging with all levels of management to integrate security practices. 
• Knowledge of Cybersecurity Frameworks and Standards: Familiarity with common cybersecurity frameworks, standards, and best practices, including but not limited to NIST. 
• Relevant Cybersecurity Certifications: Possession of relevant cybersecurity certifications (e.g., CISSP, CISM, GIAC) is highly desirable, demonstrating a commitment to professional development and expertise in the field. 
• In-depth Knowledge of MITRE ATT&CK Framework: In-depth knowledge and experience in implementing the MITRE ATT&CK framework within security operations. This includes the ability to use the framework for threat modeling, detection strategy development, and enhancing overall security posture by understanding and mitigating tactics, techniques, and procedures (TTPs) used by adversaries. 
• Ability to lead content discussion around incident investigation efforts and around around system architecture and design, and effectively coordinate communications. 

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Job Description

Please note, we have openings for two areas:

Strategy Manager, Market Insights

Strategy Manager, NA Initiatives 

Experian’s North America Strategy Team partners with the region’s executive leadership team to establish our strategy and support initiatives across the region. As part of this team, you will develop critical market intelligence input to guide the region’s strategic decision making. 

As a Strategy Manager on the North America Strategy Team, you will help drive our business forward, applying your analytical abilities to help the business define, assess, and execute on the most important strategic initiatives that underpin our long-term growth plan. You will partner with colleagues and stakeholders across the regional team and business units to drive consensus views to inform our strategy. You will advise senior leaders, and provide insight and expertise to help inform our strategy and execution planning. We’re building something truly great…and the best is yet to come.

What you'll be doing

• Perform in-depth analyses using multiple quantitative and qualitative methods to generate business insights
• Identify, gather, and assess key internal and external data to drive those analyses
• Collaborate closely with stakeholders across Experian – business, product, sales, technology, finance, etc. – to get work done
• Review emerging trends in markets, case studies and relevant topics
• Develop market intelligence based on primary market research for use by Executives and other senior leaders
• Develop recommendations to support growth and business improvement based on quantitative and qualitative market intelligence
• Contribute market intelligence insight to annual strategic planning process and execution/implementation plans
• Build consensus among cross-functional teams and influence decision making within senior-level audiences

Qualifications

What your background looks

• 4+ years' of functional experience in strategy consulting, or relevant experience in comparable role (e.g., corporate strategy organization or technology-focused investment bank)
• Proven experience in strategy formulation, complex organizational wide problem solving, due diligence, and financial/forecast modeling
• Excellent problem-solving and analytical skills and savvy business judgment
• Modeling and presentation skills
• Must be able to influence without authority through a partnering approach – the ability to be personable yet persistent
• Demonstrated ability to clearly contribute to key decisions and recommendations
• Proven leadership skills and ability to lead work-streams in larger initiatives
• Outstanding written and verbal communication skills, and ability to create high impact presentations
• Travel will be required (mostly domestic, 10% or less)
• Bachelor's degree in business, finance or other relevant area 
• MBA preferred

 Perks

• 20 days of vacation accrued annually, five sick days, and two volunteer days (plus twelve paid holidays)  
• Competitive pay and comprehensive benefits package, with a bonus target of 15%  
• This role can be 100% remote long-term or you can work out of one of our offices  
• People-focused culture where personal and professional growth is prioritized  
• Recognition and celebration of performance and achievements  
• Power to bring your whole self to work – where your differences and values will be respected and celebrated  
• Employee Resource Groups set up and run by employees, for employees. These networks build, celebrate, and further understanding of the diverse identity and experiences within Experian, in support of our commitment to diversity and inclusion  
• International network of peers; mentorship programs 

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Job Description

Experian’s contact center team is seeking a talented Sr. Product Manager. This role will manage the Experian contact center agent and customer tools. Key areas of responsibility include: gathering and defining product requirements (user stories), working in partnership with internal & external stakeholders, UX/UI designers, technology teams, and guiding projects through the entire software product development lifecycle as a product owner role for agile development teams. This person would be instrumental in leading the team through a technology transformation and platform upgrade. The role requires someone who has extensive experience, is used to operating at a fast pace, is comfortable with change and team/customer feedback, is capable of overseeing several large projects with direction from senior product managers, is detail oriented and a superb communicator, drives for results and has a high standard for quality.

Responsibilities:

• Serve as owner and voice of the user for the contact center agent and customer tools, including ideation and testing, user feedback, requirements, design, prioritization, implementation, process management, and ongoing product improvement
• Contribute to the definition of Contact center technology product strategy and take product initiatives through opportunity assessment and consumer validation
• Leads transformation activities
• Champion product initiatives and business cases to executive management team for prioritization and development; act as a key product expert, evangelist, and advocate for initiatives, programs, and projects
• Collaborate with cross-functional stakeholders to gather, synthesize, and document requirements and define product roadmaps
• Solve issues related to the product and prioritize based on business needs and impacts
• Create and manage product roadmap and backlog
• Collaborate with other Experian Business Units to help define, align, scope, prioritize, implement, launch, learn, and enhance product features to improve user and customer experiences
• Make trade-off decisions between functionality, resources, and schedules, and communicate to stakeholders and Technology effectively in managing change
• Work closely with Technology teams to determine plans for product implementation and deployments with business partners
• Work closely with Project Managers, Engineering, and other Product Managers to manage all stages of the product development lifecycle process to ensure that the specified product, enhancement, or functionality is released on time with quality
• Serve as Product Owner for the assigned product development agile team(s) by managing and prioritizing the backlog in support of the overall Contact Center product roadmap, facilitating grooming and sprint planning, and all other day-to-day tasks that keep our sprints on track
• Ensures all product and related issues raised by operations, call center, and/or partners are resolved in a timely manner, keeping the department appraised of progress
• Set operational standards, processes, and procedures for the ongoing operation of products in conjunction with the relevant operation teams

Qualifications

• Contact Center experience preferred
• Bachelor’s degree or 7+ years of relevant product management experience in the call center, mobile, internet, software, and/or financial services sectors preferred
• Salesforce experience preferred
• NICE experience preferred
• Experience with large scale projects such as replatforming and major technology upgrades
• 7+ years of experience with new product planning and delivery, from concept to feasibility to development and launch
• Experience with key product management functions, including writing requirements/user stories, creating mocks/wireframes, market research, competitive analysis, product planning and reporting
• Excellence in organization, time management, and communication skills
• Experience analyzing problems and data
• Experience in defining and developing products to meet customer requirements from inception to launch
• SCRUM / LSS
• Familiar with Atlassian products

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Job Description

Experian seeks a Sr Security Partner to embody and enact the practical day-to-day requirements of the Experian Global Information Security Program by serving as an advisor to another business unit’s functional leaders. The ideal candidate will engage with the members of the business unit’s (BU) senior leadership team(s) to understand, discuss, and advise on the intersection of strategic priorities and key security risks. The role evangelizes security to the business unit, but more importantly, acts as the voice of the BU with Experian’s Global Security Office (EGSO).  

The successful candidate is required to bring industry/technical knowledge, but also demonstrate business acumen, and possess strong leadership and communication skills with the ability to operate with little supervision, relying on influence rather than authority to get things done. 

• Foster trusted executive relationships while dealing with members of the BU’s management team. Participate in project planning process to ensure that appropriate levels of security oversight exist. 

• Assess, consult, and collaborate as needed to link security with business unit goals and initiatives. 

• Advocate for the BU by sharing its specific threats, requirements, and insights with the EGSO Leadership, other SPs, and members of the Information Technology (EITS) and security organization, to ensure a business unit-specific perspective exists. In addition, supports resource discussions based on the specific needs, risks, and priorities of that BU. 

• Support BU-level strategic decision-making, product development, system implementations, and the change management associated with the adoption of new security processes and procedures. 

• On-going partnership (vs. one time guidance) to build environments and deploy technologies in a secure manner and mitigating risks beforehand – truly positioning security as an enabler of business. 

• Oversee the execution of project security assessments (PSA) for new enterprise development and significant changes and ensure that assessments meet rigorous standards for submission, review, and decisions related to business unit-critical issues, as well as for exceptions to any security control.

• Monitor information security trends internal and external to the business and keep business-facing leadership informed about information security-related incidents [Threat Informed Defense Approach]. 

• Promote corporate cybersecurity awareness activities and support the implementation of security awareness concepts locally, as needed, to suit the business unit. 

• Create and review security metrics to measure security effectiveness at the business unit and corporate level. 

• Quantify and communicate risk to BU leadership in relation to BU-specific goals, initiatives, and changes (people, process, technology). 

• Translate how business unit-specific risks factor into firmwide risks at senior-level, e.g., Regional Management Committees (RMC), Security Review, and Security and Continuity Steering Committee (SCSC). 

• Oversee the maintenance of a risk register and support risk reporting at required intervals specific to the BU. 

• Support on the monitoring and measuring of policies, processes, and controls that support compliance with industry and regionally specific mandates, laws, and regulations specific to the business unit, and how those roll up into broader mandates for the enterprise. 

• Work with other governance functions on educating BU leadership on prospective changes to relevant mandates, laws, and regulations. Uncover any gaps that may exist. 

• Determine any business unit-specific requirements that may exist due to geography, region, data, vertical, etc., and how those differ from or overlap with firmwide or departmental mandates. 

• Provide tactical and strategic direction related to the completion of internal and external security assessments for the business unit.

Qualifications

• Bachelor’s Degree in a relevant major or equivalent experience in security, risk, audit, compliance, and management. 

• 10+ years of experience in a security field with strong demonstrable evidence of a technical background or security risk assessments / audit field. 

• Ability, drive and motivation to research and provide the right guidance and find possible solutions. Ability to push back where the risk outweighs the benefits. 

• Adaptive communication and presentation skills; can speak to audiences at varying corporate altitudes and business functions. Ability to lead cross-functional teams to execute on security and business unit objectives. 

• Persuasion, understands how to align incentives of various teams. Curiosity to ask questions and challenge status quo. 

• Preferred certifications: Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM), Certified Information Privacy Professional (CIPP), Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC), Certified Cloud Security Professional (CCSP). 

• Information technology-related frameworks, such as International Standards Organization (ISO) 27001 series, NIST series, Information Technology Infrastructure Library (ITIL), Control Objectives for Information and Related Technologies (COBIT). 

• Overall understanding of privacy-related regulations, such as General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), and regional breach notification laws. 

• Basic knowledge of vertical-specific frameworks and regulations is a plus, e.g., FedRAMP, FFIEC, HIPAA, and PCI. 

• Risk analysis and management methodologies. 

• Agile methodology for application/software. 

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Job Description

Costa Rica FP&A Team is seeking a strong Reporting specialist for Finance/Corporate function to support North America.  Some of the reporting this person will be in charge will be related but not limited to the following processes and reports: Strat Plan, Budget, MMC, MEC. Some of the reports includes: Trading Summary for NA Region, Headcount Reporting, among others, with high visibility to executives like Regional CFO, regional CEO and Global CFO, CEO.

Experian is the leading global information services company, providing data and analytical tools to clients in more than 65 countries around the world. The company helps organizations to manage credit risk, prevent fraud, provide data security, and automate decision making. This role provides an excellent opportunity to be part of a fast-paced and high-performing organization, and have access to key data at regional level with high exposure to executives.

The successful candidate will be accountable for the following key duties and responsibilities:

• Quick learner and proficiency in reporting tools like: Hyperion, MINT, Tableau, etc.
• Run several reporting based on specific cadence and ad hoc request: o         Some of the reporting this person will be in charge will be related but not limited to the following processes and reports: Strat Plan, Budget, MMC, MEC. Some of the reports includes: Trading Summary for NA Region, Headcount Reporting, among others.
• Consolidation of business unit reporting. Including validation of numbers, commentaries, and double checking of balances thru reporting.
• Managing regional calendar for different cycles: Month End Close, Forecast, Budget, Strat Plan, etc.
• Partnering with Global Team in alignment of deliverables calendars.
• Send consolidation reporting to Global Central Teams and high executives like CFO, and CEO, and being able to response questions regarding reporting provided.
• Drive process improvements and standardization across financial reporting and analysis models.
• Adhere to service level agreements (SLAs) and performance metrics.
• Create and maintain desktop procedure documents for routine processes.

Qualifications

Applicants must meet the following requirements:

• Bachelor’s degree in Finance, Economics, Accounting, or other related discipline.
• Advanced English level.
• 6+ years of progressive experience in Finance
• 4+ years of progressive experience in reporting roles.
• Critical skills for this position are: detail-oriented, accuracy, time management.
• Strong experience management reporting tools.
• Experience consolidating and running reports for CFOs and CEOs.
• Experience with month end processes and reporting, fixed assets, GL, account reconciliation and P&L analysis/variance explanations.
• Experience presenting and partnering with Senior Leader levels.
• Strong ability to work in system details as well as summarize and explain large amounts of information including variances to budget and forecast.
• Strong written communication skills with the ability to effectively interact with all levels within the organization.
• Demonstrated ability to drive continuous improvement and solve problems in a team environment.
• Self-motivated with the ability to prioritize multiple projects under tight deadlines and work independently.
• Integrity in research/analysis and commitment to accuracy
• Strong Excel skill required; Experience/knowledge of financial systems and tools including OBIEE, Hyperion Planning/Essbase and SmartView.

Preferred Qualifications:

• Master’s in Business Administration, Certified Public Accountant, other related Master’s degree considered as a plus.
• Familiarity with VBA/macros and Power BI reporting tools a plus.

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Job Description

Experian is looking for an Information Technology Security Project Manager Lead with experience in managing simultaneous global projects. Responsibilities will include defining the scope of the projects, creating and managing the project plan, identifying key stakeholders, producing proper documentation, ensuring all work is compliant with the relevant standards and projects are completed within the deadline. The IT Security Project Manager Lead will demonstrate strong leadership and people management skills in forming teams from local and remote sources, both within the region and in the wider global group,  and ensuring close communication and teamwork to contribute to project success. 

What you'll be doing

• Act as a project manager on multi-year, multi-million-dollar projects and major strategic initiatives spanning multiple organizations, including third-party businesses
• Serve as a team leader in the capacity of evaluating the work of the team 
• Work on large projects that exceed twelve months in duration and have significant budget impact on the business unit 
• Develop and compose business cases to support the acquisition of development of critical project components 
• Collect, analyze, and summarize information on project phases, task, duration, resources, and costs
• Participate in developing plans, work breakdown structures, schedules, budgets, and resource assignments for projects that are subject to management review and approval
• Act as liaison among internal and external stakeholders, business unit functional areas and project development teams to ensure effective project coordination among participating groups
• Facilitate communication among project participants to expedite project processes to resolve issues and problems
• Identify areas within the business unit where process improvements may benefit project performance
• Work closely with information security specialists and other teams to understand and prioritize the remediation of identified vulnerabilities/initiatives and track status of the activities
• Collaborate with key project members to document and obtain buy-in and approvals items such as requirements, scope to meet the requirements, milestones, project health changes, issue and risks

Qualifications

What your background looks like

• 10+ years' of project management experience 
• 3+ years’ experience in Cyber/Information Security project management 
• Excellent knowledge of Cyber Security, Information Technology, Risk and Compliance 
• Excellent knowledge of computer systems and processes and PC desktop applications 
• Excellent knowledge of legislation and regulations impacting business unit industry 
• Proficient in MS project, Excel, Visio, Jira etc. 
• Experience with Agile methodologies 
• Experience with Information Security/Technology/Infrastructure projects
• Excellent verbal and written communication, project management, and organizational skills
• Bachelor’s degree or equivalent experience
• Project Management Professional (PMP) certification and Certified Scrum Master 

Perks

• 20 days of vacation accrued annually, five sick days, and two volunteer days (plus twelve paid holidays)  
• Competitive pay and comprehensive benefits package, with a bonus target of 15%  
• This role can be 100% remote long-term or you can work out of one of our offices  
• People-focused culture where personal and professional growth is prioritized  
• Recognition and celebration of performance and achievements  
• Power to bring your whole self to work – where your differences and values will be respected and celebrated  
• Employee Resource Groups set up and run by employees, for employees. These networks build, celebrate, and further understanding of the diverse identity and experiences within Experian, in support of our commitment to diversity and inclusion  
• International network of peers; mentorship programs 

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Job Description

Key Responsibilities

• Conducts audits of various business functions including assessing business, security and technology controls.
• Assists audit senior staff or management with planning and audit fieldwork.
• Prepares objective analysis and recommendations concerning audit findings.
• Writes audit reports containing findings and recommendations for audit management review.
• Studies and maintains current knowledge on developments in auditing, credit industry, information systems, and emerging issues/technologies.
• Work with business contacts and resources to develop broad technical and commercial business awareness
• Contribute to GIA global and local teams through professional skills, technical expertise, energy, and motivation
• Attend and facilitate team meetings and initiatives to support continuous improvement in our methodology and ways of working. 
• Act as a champion for internal control and risk concepts throughout Experian

Qualifications

Knowledge, Skills and Experience

• Bachelor’s degree in information technology or equivalent experience.
• Information systems certification or licensure (i.e., CISA, CISM, CISSP, etc.) preferred.
• A minimum of 3 years related experience.
• Ability to identify and assess security, operational, and information technology risks resulting in the development of an effective audit program.
• Experience in auditing technical environment such as Cloud and DevSecOps practices.
• Good knowledge of cyber security and technology general practices.
• Good knowledge of audit methodology and techniques.
• Good project management and organizational skills.
• Good problem solving and analytical skills.
• Good oral and written communications skills.

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Job Description

What you'll be doing

Experian is seeking a motivated and customer-oriented Cloud Security Architect to join our team. This role will be an individual contributor to work with and guide Experian’s application teams and help them build and manage a secure cloud infrastructure by adhering to Experian’s cloud security policy and industry best practices. This is a growing team with senior leadership support and visibility. This role is involved in projects or issues of high complexity that requires an individual who can challenge the status quo and drive efficiencies through the process.  

Responsibilities

• Lead Experian’s global cloud security and tech transformation strategy by driving the architecture of critical automated security capabilities into Experian’s enterprise CI/CD pipelines
• Work with Experian’s enterprise cloud architects and engineers to build modernized multi-hybrid automated cloud security controls
• Work closely with our Cloud Engineers, Solutions Engineers, and DevOps team to operationalize Experian security policies
• Create and gain stakeholder buy-in of cloud/hybrid security architectures that achieve key business strategies
• Help governance, compliance, and risk management teams to ensure the system consistently meets the requirements for certification and accreditation
• Effectively communicate to management and business sponsors the status of projects and issues as they relate to cloud security
• Provide clear, consistent, regular communication with all project stakeholders at all levels, including presentations to senior management, creating agendas and meeting minutes
• In-depth research of the latest in cloud security tools, techniques and best practices and technologies to remain at the bleeding edge
• Drive security best practices and raise awareness of risks pertaining to containerized environments
• Create and support KPIs and KRIs that measure risk reduction and progress in cloud security over time.
• Build a great working relationship with team members and development teams

Qualifications

What your background looks like

• College degree or equivalent and 10+ years related work experience required
• 3-5+ years' of experience as a DevSecOps Engineer and/or experience in Cloud Architecture and Engineering
• 3-5+ years' of experience with Amazon Web Services (AWS)
• Deep understanding of configuring security policies and securing applications and data
• Proficiency in scripting/programming languages such as Python, JavaScript, Ruby, C#, PowerShell
• In-depth knowledge of DevSecOps principles and experience with CI/CD tools such as Terraform, Jenkins, Harness, and Open Policy Agent (OPA)
• Experience working with technology architects and writing security Policy as Code (PaC) or working as a DevSecOps engineer with extensive (IaC) experience
• Good understanding of container offerings and capabilities within Amazon Web Services (AWS), GCP, and Microsoft Azure platforms such as EKS, ECS, AKS, GKE, etc. 
• In-depth knowledge of CIS Benchmarks for cloud and container platform configuration best practices
• Experience with deployment orchestration, automation, and security configuration management (Jenkins, Puppet, Chef, Git, CloudFormation, Terraform, Ansible) preferred
• Experience with assessment, development, implementation, optimization, and documentation of a comprehensive and broad set of security technologies and processes (secure software development (Application Security), data protection, cryptography, key management, identity and access management (IAM), network security) within SaaS, IaaS, PaaS, and other cloud environments
• Working knowledge of common and industry standard cloud-native/cloud-friendly authentication mechanisms (OAuth, OpenID, etc.)
• Industry Cloud Certifications (Azure/AWS/GCP)
• CISSP certification preferred

Perks

• 20 days of vacation accrued annually, five sick days, and two volunteer days (plus twelve paid holidays)  
• Competitive pay and comprehensive benefits package, with a bonus target of 20%  
• This role can be 100% remote long-term or you can work out of one of our offices  
• People-focused culture where personal and professional growth is prioritized  
• Recognition and celebration of performance and achievements  
• Power to bring your whole self to work – where your differences and values will be respected and celebrated  
• Employee Resource Groups set up and run by employees, for employees. These networks build, celebrate, and further understanding of the diverse identity and experiences within Experian, in support of our commitment to diversity and inclusion  
• International network of peers; mentorship programs 

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Job Description

As a key member of the sales operations team, the Sales Operations Analyst will be responsible for improving the integration of business processes within our instance of Salesforce and other systems. In addition to Salesforce processes, the Sales Operations Analyst will become an expert in our business processes leveraging other systems. This role will work closely with users across the business to improve functionality and integration of our business processes and systems.

Responsibilities

Salesforce Process Integration

• Manage and support all activities related to the design, development or implementation of the Salesforce CRM application.
• Understand business needs and how Salesforce capabilities can help solve business problems, drive revenue growth, and increase sales productivity.
• Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts related to configuration, process, workflow and reporting.
• Coordinate the evaluation, scope and completion of new development requests.
• Apply advanced knowledge and practical experience with Salesforce to provide immediate short and long-term solutions.
• Leads Salesforce enhancement projects to drive the continued adoption, development, implementation, and management of the system.
• Subject matter expert on 3rd party applications such as configure price quote (CPQ), electronic signature tools, etc.
• Complete regular internal system audits and ensure updated system documentation.

User Adoption and Best Practices

• Help increase Salesforce adoption and usage in the enterprise.
• Implement, communicate, and measure CRM best practices driving increased adoption and engagement by sales users.
• Spearhead account and opportunity level data quality initiatives.
• Help to ensure sales data quality - working closely with sales management so that data is updated consistently and accurately.
• Act as Quality Assurance liaison whenever necessary as related to new functionality rollout
• Identify and implement methods to improve efficiency in data integrity, data retrieval and utilization.

Business Process Management 

• Collaborate with cross-functional teams to ensure operational processes are aligned and documented for all teams and systems.
• Identify opportunities to streamline, automate and consolidate processes.
• Explore AI and SaaS technology to solve process gaps and inefficiencies.
• Contribute and facilitate sales excellence initiatives, events, technology, training, and process.

Qualifications

• 5+ years experience working as a sales operations specialist, CRM Analyst or equivalent
• Bachelor’s degree in Business or other related fields.
• Outstanding verbal and written communications skills with the ability to listen, articulate positions, and influence outcomes beyond direct areas of ownership and effectively communicate with both business and technical teams.
• Experience working with cross-functional teams such as Client Services, Product Management, Pricing, Contracts, Implementation, IT, etc.
• Demonstrated ability to translate business needs into custom business solutions on the Salesforce platform.
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes.
• Proven ability to design and implement new processes and facilitate user adoption.
• Ability to manage multiple projects and deadlines while delivering consistent results.
• Extreme attention to detail, creative and critical thinking skills.
• Expert knowledge in Excel, Power Point, Word and Visio.
• Experience with AI SaaS tools is a plus.
• Familiarity with Salesforce Einstein AI capabilities is a plus.
• Salesforce Certification(s) preferred, but not required.

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Job Description

We are seeking a highly motivated and detail-oriented Accounting Intern to join our team. This internship offers an excellent opportunity for a current accounting student or recent graduate to gain hands-on experience in various aspects of accounting and finance. The Accounting Intern will work closely with our accounting team to support day-to-day operations and assist with special projects as needed.

Key Responsibilities:

• Assist with accounts payable and accounts receivable functions.
• Support and maintain financial records and reports.
• Help with reconciling bank statements and general ledger accounts.
• Assist with month-end and year-end close processes.
• Support the preparation of financial statements and audit schedules.
• Assist with special projects and initiatives to improve accounting processes.

Qualifications

• Must be a technical high school student cursing his/her final year.
• Excellent analytical and problem-solving skills
• Strong attention to detail and accuracy
• Effective communication and interpersonal skills
• Availability for a full-time High School internship from October to November 2024.
• English skill verbal and written.

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Job Description

Salesforce CRM Automation Specialist with success in maintaining customer relationship management software to ensure the systems best performance and optimization of the overall experience. In this role you will be responsible for executing day-to-day configuration, support, maintenance, and improvement of the CRM platform. The Salesforce Administrator will work cross functionally with organizational leaders and subject matter experts to build transformational processes that deliver sales effectiveness. We’re looking for a passionate business problem solver. If you’re the type that gets bothered seeing a 3-step process because you know that with a little configuration you can automate it down to one or two steps, then we’re looking for you.

Responsibilities:

• Serve as primary system administrator for the Salesforce CRM environment
• Develop and implement enhancements to system workflows and objects
• Troubleshoot technical issues related to the CRM system and quality assure their resolution
• Coordinate the evaluation, scope and completion of defects along with new development requests
• Assess the impact of new requirements on Salesforce CRM along with all upstream and downstream applications, systems and processes
• Draft and maintain guides for CRM usage and system management
• Identify opportunities for optimization and automation that improve servicing of clients
• Drive initiatives that improve the sales experience and maximize performance

Qualifications

• Bachelor’s degree in relevant field or equivalent experience.
• Proven experience administering and customizing Salesforce CRM system (2+ years preferred).
• Salesforce Administrator Certified
• Strong understanding of data analysis, reporting, objects, and workflows
• Experience with Agile methodologies with Jira and Confluence
• Proficient in SQL, HTML, and JavaScript.
• Adept at intaking sometimes vague requirements and turning them into practical solutions.
• Expert in driving results through meticulous planning and execution
• Prior experience building business solutions in Salesforce, SharePoint or Excel
• Experience with Ajax or the Lightning Framework it a big plus.

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Job Description

This Senior Customer Success Manager will support 2 Account Executive's across retail and cpg current clients and is responsible for upselling and renewing critical contracts.

• Management of existing customer contracts and relationships in order to drive successful current contracts and upsell/increase revenue for data enrichment and hygiene, identity, audience activation, measurement and insights data services.
• Daily management of client’s projects/campaigns to ensure flawless execution of projects and acting as the liaison between the client and internal departments. Coordinates resources to ensure client satisfaction and ROI.
• Educate and inform clients/prospects on new and existing products and use cases with ongoing consultation to clients to uncover business challenges and offer data recommendations. Utilize product experts as a resource.
• Communication with clients is frequent and fast moving - includes weekly status calls with and occasional travel to client locations.
• Work with internal teams to develop solutions that helps solves clients’ data and marketing objectives. Advises client on industry best practices and proactively recommend solutions to address gaps/opportunities.
• Personally responsible for achieving a sales revenue quota in conjunction with Account Executive.
• Collaborates on account planning and organization with Account Executive to identify data sales opportunities.
• Execute basic contracts for standard products and services.
• Responsible for regular status calls inclusive of financial forecasting with Sales Leadership with existing portfolio.
• Works with Service Delivery team to scope out projects and then work with Pricing to discuss project and obtain price quote.
• Work cohesively with operations, solution support, product management and marketing personnel to ensure product and service education is delivered to assigned portfolio.
• Works with wide range of internal groups - Operations, Product, Strategy, Legal, Compliance and Finance.
• Gather industry information within assigned portfolio. Including subscribing to industry newsletters, trade magazines etc.
• Develop highly effective relationships across all client/prospect base and internal departments.
• Cast wide and deep net at existing clients – know how to navigate organizations, ask for introductions and help; evangelize EMS across many use cases at client.

Qualifications

• BS/BA or equivalent experience
• 10+ years of sales/marketing experience
• Retail and CPG industry experience
• Digital Marketing experience
• Retail Media Network experience
• Demonstrated ability to use customer service skills to grow and cultivating client relationships
• Highly organized to manage large project portfolio with varying levels of details
• Ability to manage multiple fast-moving projects essential
• Ability to analyze data and present industry specific insights to clients
• Self-starter; genuine curiosity and passion for ad tech and marketing and drive to grow career in this industry
• Proficient in Microsoft Office Suite
• Ability to travel – approx. 20% of time

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Job Description

The Claims Implementation Developer is responsible for software development and support, of provider-specific claim processing solutions, implementing, and configuring customer environments, analysis, and maintenance within the Experian Health product portfolio.

• Ensure provider-specific support development and processes meet corporate policies for security, consistency, and professional software development standards
• Maintain high standards of software quality, within the team, by establishing good practices and habits
• Identify and encourage process improvement within the team
• Ability to use de-bug techniques and tools, to identify and correct errors
• Work with claims core development and other teams to support programming aligns with and leverages the core components, of each product’s core system components
• Ensure provider-specific solutions, are delivered in a timely manner, to meet ongoing support commitments
• Effectively communicate with internal and external project teams
• Perform and maintenance routine program and system maintenance
• Other duties as required

Qualifications

• Bachelor’s degree in Computer Science or related field
• 5+ years of programming and analysis experience, in a computing environment required
  • Equivalent combination of education and experience may be considered
• Experience in C#, SQL required
• .Net, scripting, and automation highly preferred
• Clear understanding of X12 healthcare transactions (83x, 27x) highly preferred
• Experience in healthcare industry highly preferred
• Ability to work independently and in a team environment
• Must be adept, in working in an agile team environment
• Excellent verbal and written communications skills
• Solid analytical and problem-solving skills

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Job Description

Experian Consumer Services is looking to hire a Partner Operations Manager for the Experian Consumer Solutions - Marketplace business unit.  This position is responsible for providing operational support for our Marketplace partnership team. 

Key Responsibilities:

• Coordinate and track high impact partner initiatives
• Resolve partner related operational issues in a timely manner
• Prep materials and talking points for partner outreach initiatives  
• Develop, document and communicate best practices
• Establish and optimize standardized process and procedures
• Coordinate with account management and data analytics to streamline and automate data reporting integrations and monitor timeliness of data loads
• Account team training on new processes and tools
• Financial administration (invoice issue research, credit processing, reconciliation, etc.)
• Attend product meetings and communicate status of open items and new projects to partner team  
• Act as a liaison with cross-functional team members and represent the voice of the partner
• Coordinate contract addendums and other legal administration activities
• Special projects assigned by leadership

Qualifications

• 5 plus years of partner operations experience
• Exceptional project management expertise  
• Process development and process optimization experience
• Exceptional data analysis skills and experience making data driven decisions
• Strong attention to detail
• Exceptional written and oral communication skills
• Ability to collaborate and successfully work across a large matrixed organization
• Excellent business operations skills (business analysis, financial/invoicing experience, data file processing, etc.)
• Prefers a highly collaborative, team-oriented work environment
• Self-starter, fast moving, flexible and adaptable
• Strong preference for experience in the financial lead gen industry
• Strong preference for partner relationship management experience

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Job Description

Experian Consumer Services is seeking to fill a Marketing Compliance Specialist role with our Marketplace team. The Marketing Compliance Specialist will work closely with product marketing and our broader compliance division across the enterprise to enable growth through marketing practices that serve our customers well and are compliant with local and federal regulations and guidance. Working closely with marketing, legal and Experian’s compliance department, the Compliance Specialist will help develop, implement, and monitor consistent guidelines across the lead generation business.

The Marketing Compliance Specialist will also be responsible for, but not limited to, the following:

• Work with Product, Marketing, Editorial and Legal/Compliance teams to communicate and maintain lead generation compliance standards.
• Work along Marketplace Product Compliance roadmap that enables Experian to continually improve the customer experience by providing customers with the information they need to make informed decisions.
• Maintain regular compliance scorecards. Coordinate, track and report out on status and recommended changes.
• Manage Affiliate Marketing Network vendors to identify changes to client offers through vendor portals and coordinate internal Experian efforts to update offers in line with contracted service level agreements.
• Provide Marketplace compliance approval and update support for new offers or changes to offers. Work with cross functional teams and clients to follow compliance process to implement changes.
• Provide ongoing support to maintain a fully compliant solution that aligns with the broader company standards and guidelines across, but not limited to:
  •  company websites
  • operational practices
  • company promotions and advertisements
  • partner websites, promotions, advertisements
• Work with Marketplace Product to address any practices that pose a risk for our clients, consumers, or Experian; develop systems to track, audit and maintain required compliance changes.
• Support and enforce compliance guidelines for product and marketing teams to use when developing new brands or marketing materials.
• Collaborate between product marketing, business leaders and legal advisors throughout the organization.
• Research brands policies and procedures and recommend compliance required changes.

Qualifications

Qualifications

• 5+ years in marketing compliance positions
• Demonstrated experience in navigating sensitive client conversations and a strong sense of customer service
• Key qualitative attributes: solid blend of critical and creative thinking; outstanding communications; inspires and teams with others; goes the extra mile in getting things done right; at ease working across team boundaries
• Self-starter, fast moving, flexible and reliable
• Strong problem solving and analytical skills
• BA/BS required

Critical Success Factors

• Attention to detail – must have strong audit/review skills.
• Relationship Management/Savvy – Can navigate clients and multiple business units internally and can account for various stakeholders internally and externally.
• Drives for Results/Action Oriented – Can be counted on to meet/exceed goals successfully and has a track record for driving innovative and disruptive solutions forward.
• Organization Agility – Understands the inner workings of a large organization and working across teams for success. Ensures buy-in from all stakeholders.
• Agility – Can anticipate future consequences and trends accurately. Capable of presenting solutions for overcoming obstacles.
• Excellent Communication Skills – Ability to communicate vision thoughtfully and plan for external/internal buy-in and alignment. Ability to “sell” and teach concepts to multiple types of audiences (consumers, sales, clients).

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Job Description

What you will be doing: 

• Educate and inform agencies and prospects on new and existing data assets, insights, audience / targeting recommendations, and measurement solutions.
• Consult with clients to uncover business needs and offer recommended solutions. Utilize product experts as a resource and partner with other Experian business units to deliver One Experian solutions.
• Collaborates on account planning with Experian Marketing Services sales team to identify opportunities related to insurance 1PD and where Experian Auto can increase the value of 1PD.
• Works with wide range of internal groups - Operations, Legal, Product Teams, Pricing, Compliance and Finance to ensure solutions are delivered accurately in a timely manner.
• Frequent virtual and in-person meetings with agencies, includes recurring office hours with travel to client locations.

Qualifications

What your background looks like: 

• In-depth background and understanding of the digital marketing ecosystem and ad tech environment with respect to acquisition and retention strategies and the application of data solutions to power go-to-market plans, analytics, modeling, and attribution.
• A resilient and confident business lead who can effectively navigate large holding companies and agencies to reach key decision makers.
• Effectively manage contacts, activities and revenue tracking in Salesforce.com
• Proven track record in effectively positioning data products and solutions, leveraging data to drive actionable insights, creating meaningful meeting content and delivering impactful sales pitches to new and existing clients and partners.
• Experience selling to ad agencies and working with DSPs and SSPs on campaign activation across channels.
• Motivated, curious and creative team player who consistently strives to exceed goals and push revenue expectations.
• Familiarity with the auto insurance industry and competitive environment is a plus.
• Excellent communication, organizational and interpersonal skills
• Ability and willingness to travel as much as needed to get the job done.
• 5-7 years in digital media sales and data sales.

Location: Candidates must live in the Chicago Metro Area

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Job Description

Why this role is important to us 

We are looking for a Data Migration Specialist to join an experienced, delivery-focused team currently undertaking a data migration as part of a large-scale business transformation programme. This role requires someone with extensive data migration experience within complex business environments and across complex datasets, having a keen eye for detail, and excellent technical and communication skills.

The Data Migration Specialist will be responsible for managing the full end-to-end data migration process for one or more specific data areas, meaning that this role is crucial to the successful delivery of the data migration project. This will involve the development of a detailed understanding of source and target data structures at a technical level and defining and agreeing data mapping rules with business Subject Matter Experts (SMEs).

The Data Migration Specialist will have excellent technical skills, with extensive experience in MS SQL Server, and ideally other programming languages such as Python.

Work that matters - What you’ll be doing 

• Liaise with business and technical SMEs to understand the business processes and how users interact with data, highlighting and cataloguing key legacy data sources.
• Develop and implement a catalogue of data quality rules, engaging with business SMEs to review and validate these.
• Responsible for the delivery of the migration template mapping and business sign off, ensuring this is completed in line with the programme plan.
• Drive solutions to business and technical mapping challenges, collaborating with the Data Migration Lead and Migration Project Manager where escalations are required.
• Responsible for the build, test, and deployment of the migration transformation code in-line with the mapping requirements and agreed scope.
• Develop and implement programmatic constraint checks over the transformed data in-line with target data dictionaries / structures.
• Run the migration processes, leading to the production of valid load files in support of the programme data cycles.

Qualifications

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Job Description

Architecting complex technical Cloud CRM solutions; Integrating multiple cloud and premise based technologies with Salesforce.com/Force.com platform; Architecting, designing, and developing advanced customizations utilizing Salesforce.com and Force.com; Performing day to day changes on the Salesforce CRM platform to meet customer requests; Guiding technical project team members to assure Salesforce best practices are part of the solutions; Running workshops, working closely with the Business teams and talking about tradeoffs e.g. terms of configuration vs code; Mapping functional requirements to Salesforce technology, Force.com, Integration Technologies, and Salesforce.com best practices; Overseeing vendor and internal team code reviews; Being the application SME for the global department, education the organization on Salesforce capabilities now and planned; and, Understanding and utilizing the Salesforce product application roadmap, proactively planning for enhanced business capability. May telecommute.

Qualifications

• Master's degree in Computer Science or related field and 3 years of experience in the job offered or in a Systems Engineer Lead-related occupation.
• Experience and practical application of Visualforce, APEX and Java programming; Force.com APIs, Web Services, Lightning Web Components, Lightning Data service and Service Cloud.
• Experience in leading medium to large scale Salesforce implementations such as leading 1000+ call center agent multi-site implementation, architecting and designing scalable, and highperforming enterprise wide technical solutions, integrating salesforce with third party systems using SOAP and REST based APIs, integrating with survey tools, working with multiple teams, preparation of package xml files, making sure no code overrides, avoid conflicts, deploy in lower environments and production, support for testing and Data Migration.
• Deep understanding of native Salesforce features and functionality, as well as the ability to model a role hierarchy, data model, and appropriate sharing mechanisms.
• Experience in call center, CISCO, CTI integration with Salesforce
• Experience in Deployments using Salesforce change sets, CI/CD DevOps pipeline including GitHub, Jenkins or AWS.
• Experience in building salesforce service cloud call center oriented applications for credit bureau organizations to display individuals information such as credit reports, credit scores, dispute processing, adding freeze, removing freeze, lock/unlock features, membership benefits and product offers to an agent.               
                                          

Pay range for this role is $143,186.72-$192,644.00, with actual pay based on work location, job-related skills, experience and education.

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Job Description

We are seeking someone with a passion for building infrastructure and platform services that enable and accelerate software development teams against a backdrop of complex compliance and governance. As a key player in our product development process, you will be responsible for driving the success of our products by collaborating with cross-functional teams and stakeholders. Your role will involve defining and prioritizing features, creating user stories, and ensuring the timely delivery of high-quality products. 

Key Responsibilities

• Lead the product backlog refinement process, ensuring that user stories are well-defined and prioritized based on business value.
• Collaborate with stakeholders to gather and prioritize product requirements, ensuring alignment with business goals.
• Work closely with development teams in an Agile environment, providing guidance and clarifications on user stories during sprints.
• Define and communicate product vision, strategy, and goals to the development team.
• Conduct regular sprint reviews and retrospectives to continuously improve the development process.
• Foster a collaborative environment, balancing the needs of stakeholders with the capabilities of the development team.
• Identify opportunities for process improvements, driving for continuous improvement-better outcomes with the software development team and stakeholders.

Qualifications

• Bachelor's degree in a relevant field or equivalent experiece.
• Additional certification in Agile or Product Management is a plus.
• Proven experience as a Product Owner in an Agile development environment.
• In-depth understanding of Agile methodologies and frameworks (Scrum, Kanban, etc.).
• Experience with product management tools such as Jira, Confluence, or similar.
• Knowledge of DevOps practices; Understanding of automation, continuous integration-continuous deployment (CI-CD) and Infrastructure as Code (IaC).
• Understanding of infrastructure technologies: familiarity with networking, cloud services, virtualization, storage, and server technologies.
• Strong analytical and problem-solving skills with a focus on delivering high-quality products.
• Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
• Demonstrated ability to lead and motivate cross-functional teams.
• Familiarity with product analytics and data-driven decision-making.

If you are a strategic thinker with a passion for delivering exceptional products, we invite you to apply and contribute to our exciting journey of innovation.

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