Job Description
Responsibilities:
- Leads and develops a team of Data Analysts through coaching and mentoring
- Ensures timely and accurate delivery of data by overseeing data collection across multiple data Management systems
- Manages processes to maintain high data integrity through control, audit, and validation of data capture, estimation, and validation procedures
- Ensures execution, validation, edits, and estimation of data for billing, and investigates and reconciles data gaps when necessary
- Continuously improves data management processes to enhance business productivity
- Provides input, develops, and defends evidence to support regulatory compliance
- Collaborates with IT and Engineering teams to maintain and monitor data management system performance, initiating necessary actions for optimal performance
- Manages the process of resolving defective meter and meter communication issues by coordinating with internal and external technicians
- Handles communication and inquiries from internal departments regarding data management and the onboarding/offboarding of new s
- Oversees the registration, commissioning, auditing, and performance testing processes for new installations and exchanges in Data Management and Billing systems
- Develops, maintains, updates, and completes reports, work procedures, records, and documentation related to Data Management as required
- Performs other assigned duties as needed.
Qualifications
Qualifications:
- Team player
- Demonstrated leadership quality
- Bachelor's degree in Engineering, Business, Mathematics, Statistics, Information Technology, Computer Science, or a related field
- Experience with Data Management infrastructure and systems, billing systems, communication technology, and Oracle databases
- Solid understanding of data collection, processing, and billing processes, specifically related to meter-to-cash operations
- Familiarity with billing data validation and estimation processes
- Familiarity with laws and regulations pertaining to meters and meter data
- Demonstrated knowledge of data management, collections, payments, and billing best practices
- Experience in performance measurement and quality monitoring
- Strong analytical and data management skills
- Exceptional customer service skills
- Demonstrated ability to resolve complex customer, process, and technology-related issues
- Excellent verbal and written communication skills
- Demonstrated financial and business acumen
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