Square is hiring a Remote Global Customer Operations Policy Analyst, Cash App
Job Description
You Will:
- Drive the CCO policy governance program by creating policy governance documentation that adheres to the standards set within the CCO policy governance framework.
- Work within the CCO policy governance framework, including creating policies and associated documents, synchronizing policies with regulations and associated requirements/controls, logging all documentation, approvals, and interactions in a central policy repository, and tracking approval requirements.
- Collaborate with CCO subject matter experts to manage the policy inventory, including providing assistance on the development, socialization, and update of policies, programs, and procedures.
- Assist the CCO Policy Manager with ongoing and purpose-built reporting by tracking policy life-cycles, including approvals, revisions, and implementations.
- Manage work-streams and identify potential efficiency gains or meaningful iterative changes, follow-up with policy owners to determine issue resolutions and escalate to the CCO Policy Manager when needed, and build relationships with compliance and other partners.
- Execute on all program goals, work within systems used to support policy initiatives, and assist in the identification of cross-enterprise issues.
- Adhere to established communication plans and resources regarding the CCO policy program, and occasionally deliver policy management presentations.
- Work within the CCO-wide system of record for policies.
- Extract meaningful insights from policy management projects, and present findings to the CCO Policy Manager and larger OE team in a digestible format.
- Be an innovative expert with partners helping teams achieve their goals.
- Build relationships and credibility with business leads, peers in OE, external partners, and regulators through collaborative and independent projects
Qualifications
You Have/Qualification:
- 3-5 years of experience in policy governance roles
- Experience holistically managing 1-2 business units from a policy governance perspective
- Demonstrated ability to work with stakeholders to identify and remediate gaps (regulatory, operational) in governed documentation
- Experience managing competing projects, with ability to effectively prioritize and shift with little to no notice
- Ability to translate “big picture vision” into clear and actionable deliverables
- Data reporting and KPI development experience
- Demonstrated ability to transform conceptual documentation requirements or existing documentation into standardized, comprehensive policies, procedures, and programs
- Policy governance experience in Fintech, Banking, payments or related field
- Demonstrated ability to influence cross-functional partners to come to consensus on mutually beneficial decisions
- Drive to learn and leverage new sets of skills or knowledge outside of core job functions
- Ability to work through ambiguity that includes drive for independent decision making, while also possessing the awareness to request assistance from peers or leaders, when appropriate
Even Better:
- 5-7 years of experience in policy governance roles
- Experience working in other capacities within the risk management lifecycle, including issue management, risk assessment, audit response, control testing, product policy review, or compliance
- Certified Corporate Governance Professional (CCGP) certification
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