Job Description
About the role...
The main purpose of this role is to manage and maintain End User Devices on customers estates via Daisy’s End User Device Management toolsets. The tasks can include, but are not limited to, deployment of Windows Updates, OOB Patches, Applications, BIOS Updates etc.
The engineer will be expected to work with customers to ensure that each piece of software has been fully tested and associated documentation updated before being rolled out via change management.
In addition to creating new deployments the engineer will also be expected to assist other members of the EUDM Team in ensuring that existing deployments are monitored, and any corrective actions are taken.
Qualifications
What do we need from you?
- Minimum 2 years’ experience with Microsoft Endpoint Configuration Manager (SCCM\ConfigMgr).
- Experience of 3rd party software update catalogues that plugin to SCCM, such as Patch My PC, Dell, Lenovo or HP.
- Working knowledge of Managing Active Directory, Group Policy, DNS & DHCP.
- Experience in managing End User Devices.
- Good knowledge of remote software and tools.
- Proven capability and demonstrable experience of problem, incident, and change management. Demonstrable ability to identify service restoration workarounds whilst developing root cause fix.
- Ability to share knowledge and experience with colleagues.
- Excellent communication and documentation skills including experience writing technical documentation.
- Thorough understanding of OLA’s, SLA’s and KPI’s.
- Good understanding of the ITIL framework.
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