Job Description

• Location:                         Home Based
• Salary:                             £22,308per annum + 20% Shift Allowance
• Contract Type:                 Permanent, Full Time
• Shifts:                              19:00 – 07:00, 4 nights on, 4 nights off

**Important**

A full security clearance is required for this role.  Candidates must have lived in the UK for 5 or more years to be considered.

What does a day look like for you here? 

Working on home-based basis, you'll be part of a friendly team that consists of other Analysts and Specialists with different levels of experience, providing support to our customers for incident resolution and requests.  Your team knows how to get the job done but also have a laugh too. We spend enough time at work, why not have fun along the way?  You'll start your day by checking the on-going tickets in your queue to see if there are any updates to get up to speed.  Once updated, you'll answer incoming calls from customers throughout the day and do your best to resolve any issues they might be experiencing. 

You should always aim to resolve issues as quickly as possible but there will be instances when you'll need that extra bit of help.  In those instances, you can escalate tickets to help get a speedy resolution and continue delighting our customers.  You will support a wide range of Daisy customers from Solicitors to other internal IT Teams that have a query.  The support you provide is normally done over the phone, but there will be tickets you can resolve via email as well.

So, what are we looking for?  

Back to that ambition of ours. We want to be the UK’s go-to managed service provider. That’s where you come in. Ideally, you will have a logical mindset and enjoy puzzles. Good problem-solving skills are key to success in this role.  Being resourceful will also serve you well as you may conduct your own research to solve some issues.  Of course, being passionate about all things technical never hurts!  This role is customer facing so, in addition to your technical abilities, you’ll naturally be a Customer Service Superstar.

You should also have:

• Proven success in customer-facing roles, delivering top-notch, timely services.
• IT Service Desk background, consistently meeting SLA targets.
• Proficient in ITIL processes for Incident and Problem management.
• Hands-on experience with efficient IT Service Management tools.
• Expertise in ITSM, especially with ServiceNow.

Who are we?

We’re a technology business with big ambitions and a friendly northern culture with over 1,000 colleagues. A managed service provider with a passion for delivering business improvements to customers that makes them feel at ease. From cloud-based connectivity to cyber security that creates modern workplaces. We’re trusted by thousands to deliver IT solutions that make life simple and productive.  

We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible.  We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.

Did we mention the perks?

Daisy isn’t just a great place to work, from day one, you will have access to a wide range of excellent benefits. You’ll receive a generous annual leave allowance, access to our Daisy Grow training platform, discounted health plans with eye care schemes, robust health & wellbeing programmes, in-house Wellbeing Team, extensive discounts systemand enhancedfamily friendlypolicies. 

We want you to have the best work-life balance possible which is why you will also receive 1 additional day of annual leave for each year you are with Daisy with a balance of up to 30 days.  Birthday? Wedding?  No problem, you get one free day of leave to enjoy these special events, on us!

Your benefits will include:

• Hybrid Working:  Work should work for you, so you’ll have the opportunity to work on a hybrid basis which includes a combination of hybrid and office-based working.  If hybrid working isn’t for you, you also have the option to work on-site instead.
• Annual Leave :Kick off your Daisy journey with a generous annual leave allowance starting at 25 days.  You’ll watch it increase 1 day per year up to 30 days, as a thank-you for dedication to us. 
• Birthdays & Weddings: Celebrate in style! You’ll receive one free day of annual leave for your birthday and wedding so you can really enjoy these special moments.
• Learning & Development:  Want to go further? So do we, that’s why “Develop Our People” is one of our company values.  You should have every opportunity to develop your skills and reach your goals.  From day one, you will have access to our internal Daisy Grow learning platform and Apprenticeships to customise your development journey and achieve your career aspirations.
• Health & Wellbeing:  We know that good health and wellbeing contributes to an overall better quality of life.  That’s why we are giving you instant access to discounted health plans, virtual GP services, eye care scheme, employee assistance programme and an internal Well Being Team. 
• Discount Platform:  Who doesn’t love a good deal?  You’ll be provided immediate access to our internal discount platform, The Exchange.  The Exchange will be your new home for discounts with over 1,200 retailers, benefits and ongoing recognition.

Ready to join the UK’s go-to managed service provider?  Apply today or contact our friendly Talent Acquisition Team for more information.

Qualifications

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Job Description

What does a day look like for you here? 

• Use the key practices of SRE to provide operational support to customers.
• Work with the customer to establish the SLO/I/A and appropriate monitoring process to support these service levels.
• Manage the release of new features/components against the pre-agreed error budget.
• Work with the customer to establish an effectiveness process for Pre-Production Reviews
• Spend approximately 50% of time Developing tools and automation to streamline deployment, monitoring, and maintenance processes.
• Support the engineering team in developing automated operational tests to demonstrate a reliability baseline.
• Interface directly with the Change Squad to address poorly performing services.
• Collaborate with cross-functional teams to identify and address performance bottlenecks and reliability issues.
• Conduct regular performance analysis and capacity planning to ensure optimal system performance and resource utilisation.
• Implement and maintain monitoring, alerting, and logging solutions to proactively identify and address issues.
•  Serve as a technical point of contact for clients, providing guidance on their infrastructure, technology selection, and best practices.
•  Participate in client meetings and project discussions to understand business objectives and requirements and aligning technical solutions accordingly.
• Provide ongoing support and troubleshooting assistance to address clients' technical issues and concerns (including out-of-hours support where required)

Qualifications

So, what are we looking for?  

• Proven experience as a customer facing Site Reliability Engineer (SRE).
• Experience working with IaC tools such as Terraform, Git, and CI/CD.
• Working knowledge of a configuration manager such as Azure DevOps.
• Experience in implementing and managing monitoring and logging solutions.
• Experience in implementing and automating solutions on Public Cloud platforms (Azure, GCP, AWS).
• Exposure to containerisation technologies such as Docker and container orchestration platforms like Kubernetes.
• Understanding of security, networking, cloud computing, and distributed systems concepts.

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Job Description

What does a day look like for you here? 

You will embark on a transformative 15 month Sales Graduate program across key business areas of Service Desk, Business Support, Retentions, Validations and Project Management to gain a solid understanding of Daisy. You will then move into our Sales Exposure areas, to gain an insight into the direction you see your career taking.  

Throughout the program, you will take part in a number of skills builder weeks, to enable you to hone those crucial power skills to drive forward your career, including self confidence, resilience, time management, emotional intelligence and presentation skills. 

Towards the end of the scheme each Graduate will be assessed and a suitable post Graduate Scheme role will be discussed and assigned.  

Apprenticeship: 

Successful candidates will also have access to a fully funded Level 4 Sales Executive Apprenticeship program. This will be completed over a period of 18 months, and will include online and face to face masterclasses, private study and on the job learning. 

Qualifications

So, what are we looking for? 

• Self-motivated, confident team player but also able to work independently

• An individual who is articulate, resilient, and able to thrive under pressure in a fast-paced environment 

• Excellent attention to detail 

• Full UK driving licence (desirable) 

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Job Description

What does a day look like for you here? 

You will be responsible for delivering proactive Managed Services in line with the contractual obligations outlined in the Daisy Specific Conditions (SCs) e.g. performance measures, compliance reporting, service protection, capacity and lifecycle management for Private and Public Cloud infrastructure ensuring that all services are running optimally and securely for our customers.

You will ensure that customers cloud services are running optimally and securely, taking responsibility for 2nd/3rd line incident and operational problem ownership across customer platforms ensuring delivery to the highest standards.

Qualifications

So, what are we looking for?  

We want to be the UK’s go-to managed service provider. That’s where you come in.

• Broad experience in Microsoft SQL server/Oracle Database/MySQL
• Experience in replication and configuration management
• Strong knowledge around database performance and tuning strategies  
• Strong technical documentation skills, presentations, and technical diagrams
• Exceptional communication, presentation, and interpersonal skills with an ability to extract, translate and communicate meaningful information at all levels of executives, management, and peers.
• Broaden IT & communications industry knowledge. 

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Job Description

What does a day look like for you here? 

You will be responsible for delivering proactive Managed Services in line with the contractual obligations outlined in the Daisy Specific Conditions (SCs) e.g. performance measures, compliance reporting, service protection, capacity and lifecycle management for Private and Public Cloud infrastructure ensuring that all services are running optimally and securely for our customers.

You will ensure that customers cloud services are running optimally and securely, taking responsibility for 2nd/3rd line incident and operational problem ownership across customer platforms ensuring delivery to the highest standards.

Qualifications

So, what are we looking for?  

We want to be the UK’s go-to managed service provider. That’s where you come in.

• Broad experience in Microsoft SQL server/Oracle Database/MySQL
• Experience in replication and configuration management
• Strong knowledge around database performance and tuning strategies  
• Strong technical documentation skills, presentations, and technical diagrams
• Exceptional communication, presentation, and interpersonal skills with an ability to extract, translate and communicate meaningful information at all levels of executives, management, and peers.
• Broaden IT & communications industry knowledge. 

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Job Description

**Important**

A full security clearance is required for this role.  Candidates must have lived in the UK for 5 or more years to be considered.

• Location:                  Birstall (WF17)
• Salary:                      Competitive
• Contract Type:         Permanent, Full Time
• Hours:                       07:00 – 19:00 Mon – Sun
• Scheduled:               4 days on, 4 days off

Do you have a passion for providing outstanding customer service?  Are you detail oriented with a willingness to learn new technologies?  If you answered yes, you should join our friendly team as an Helpdesk Analyst.

Your key objectives in this exciting role will be to provide support for incident resolution and requests that are reported to the service desk, whilst endeavouring to exceed our customers’ expectations by consistently providing a best-in-class service.   You will also ensure that all agreed SLA’s and KPI’s are met and exceeded wherever possible.

Some of the key responsibilities include:

• Providing support for incident resolution and requests reported to the Service Desk
• Coordinating the initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components
• Ensuring all cases are accurately categorised, prioritised and diagnosed
• Logging all cases using the call logging system and consistently providing the appropriate level of detail for each case
• Providing customers with regular updates as required in line with our agreed SLA’s
• Meetings and exceeding KPI’s measures set by your line manager
• Liaising and managing with any 3rd Party Suppliers

Qualifications

Required Skills & Competencies

• Previous Helpdesk experience providing 1st line technical support.
• Basic IT Skills including MS Office
• Willingness to learn new technologies
• Excellent written and verbal communication skills
• Keen attention to detail
• Ability to work in a fast-paced environment

Bonus Skills (Not Required):

• Knowledge of Windows Server
• Knowledge of Microsoft Office 365 / Microsoft Azure
• Knowledge of Active Directory
• Basic Networking Skills
• Telephony system administration – Mitel, Gamma Horizon, Skype for business
• Knowledge and experience working with ITSM tools such as Service Now
• ITIL Foundation certification

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Job Description

What does a day look like for you here? 

You will embark on a transformative 15 month Sales Graduate program across key business areas of Service Desk, Business Support, Retentions, Validations and Project Management to gain a solid understanding of Daisy. You will then move into our Sales Exposure areas, to gain an insight into the direction you see your career taking.  

Throughout the program, you will take part in a number of skills builder weeks, to enable you to hone those crucial power skills to drive forward your career, including self confidence, resilience, time management, emotional intelligence and presentation skills. 

Towards the end of the scheme each Graduate will be assessed and a suitable post Graduate Scheme role will be discussed and assigned.  

Apprenticeship: 

Successful candidates will also have access to a fully funded Level 4 Sales Executive Apprenticeship program. This will be completed over a period of 18 months, and will include online and face to face masterclasses, private study and on the job learning. 

Qualifications

So, what are we looking for? 

• Self-motivated, confident team player but also able to work independently

• An individual who is articulate, resilient, and able to thrive under pressure in a fast-paced environment 

• Excellent attention to detail 

• Full UK driving licence (desirable) 

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Job Description

What does a day look like for you here? 

Reporting to the Sales Manager - Sales Specialists, your key objectives will be to support the day-to-day management of the Sales Specialist team including coaching, mentoring, forecasting and pipeline-building. In addition you will assist with sales meetings and conversations, processes and driving performance. You will be supporting with coaching & development.

You will also collaborate with other Sales Team Managers / Team Leaders to achieve a cohesive and successful working relationship between teams. Coordinate development and training within the team will be carried out to ensure that all members are developing their own career as well as their capability of identifying and converting new business.

As a Team Leader, you will be carrying out regular 121’s and mentoring and support colleagues and work to deliver for the team rather than the individual. You will ensure that the team understand and are committed to the strategic direction and are selling business-focused solutions. Your role will involve building a development plan for the Sales Specialist Associates and providing mentorship, and you will accurately manage and report sales forecasts using relevant company systems.

Qualifications

So, what are we looking for?  

Back to that ambition of ours. We want to be the UK’s go-to managed service provider. That’s where you come in. You will have extensive sales experience within the UK technology marketplace, and experience in leadership and mentoring Sales teams. You will also have a strong understanding of the IT Solutions market marketplace.

You should also have:

• Ability to manage multiple tasks and workflows in parallel, often with changing requirements and priorities.
• Sales experience within/or understanding of the services within DCS portfolio including Managed service solutions.
• Exhibit an ability to learn quickly and pass this acquired knowledge on to others.
• Understand customer business objectives and map these to relevant technology solutions.
• Excellent verbal and written communication skills
• Ideally well versed in Microsoft Excel, Salesforce, and PowerPoint
• Able to set goals and standards of performance to achieve short-, medium- and long-term objectives.
• Enthusiastic and self-motivated
• Exceptional numeric skills and a keen attention to detail 

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About the role...

• Provide 3rd line investigation of customer incidents escalated to the team, quickly triage, and bring the case to resolution. 
• Work closely with customers and become a trusted advisor, occasionally leading presentations to customers and mentoring people internal & external. 
• Become an extension of the customer’s connectivity team, ensuring the best customer experience and deliver high levels of expertise. 
• Understand the need to and know when to escalate to the Operations/Duty Manager on identification of a major incident. 
• Have the capability and confidence to take lead of a virtual Incident Management team liaising with engineers from various technical fields. 
• Work in conjunction with the Operations Engineers and 3rd Party Resolvers to provide incident resolution, problem management and root cause analysis. 
• Have the capability to perform trend analysis leading to the identification of reoccurring faults and resolve repeat faults under problem management.  
• To proactively identify serious issues and identify a course of action to minimise or eradicate the possibility of impacting our customer’s systems availability. 
• Service restoration must be at the forefront of incident resolution to meet contractual SLA’s & OLA’s. 
• To instigate and work with CSI (Continual Service Improvement) to drive better quality and improved service at Service Desk / Front Line Ops and Tier 2 through documented solutions, guides, and feedback. 

Qualifications

What do we need from you?

Cisco Networking

• Experience of working within a multi-vendor environment with at least 3 to 5 years’ of hands on experience supporting Cisco Networks products including core routing and switching (ISE including ISR, Cat 9k, Nexus 5, 7 and 9k with ACI.
• Meraki networking components.
• Cisco DNA technologies.
• Should hold one or more recognized Cisco accreditations to relevant CCNP standard (this may be offset by demonstrable experience with the ability to achieve certification in short period of time).

Extreme Networking

• Experience of working within a multi-vendor environment with at least 3 to 5 years’ of hands on experience supporting legacy Brocade products and Extreme Switching tech plus Fabric technologies.
• Should hold one or more recognized Brocade/extreme accreditations to ECS standard (this may be offset by demonstrable experience with the ability to achieve certification short period of time).

Wireless Networking

Experience of working within a multi-vendor environment with at least 3 to 5 years’ of hands on experience supporting Wi-Fi products including with relevant professional level accreditation.

• Aruba solutions to include Clearpass and Airwave.
• Cisco WLC including Aironet, ISE, Prime and Cisco Meraki.
• Extreme Cloud.
• Ubiquiti WIFI.
• Fortinet WIFI.

Security technologies

Cisco

• Experience of working within a multi-vendor environment with at least 3 to 5 years’ of hands on experience supporting Cisco ASA, Cisco Firepower,  IPS, Zero-Day Threat protection, web filtering on firewalls, Cisco Umbrella, ISE technologies.
• Should hold one or more recognized Cisco accreditations to relevant CCNP standard (this may be offset by demonstrable experience with the ability to achieve certification in short period of time).

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Job Description

What’s on offer?

• Location:                           Home or Hybrid
• Salary:                               £70k - £90k per annum DoE
• Car Allowance:                 £5k per annum
• Contract Type:                 Permanent, Full Time (37.5 hrs per week)
• Hours:                              08:30 – 17:00 , Mon – Fri

As our dedicated PCI QSA, you’ll assess the secure handling of payment card information, provide guidance on compliance with the Payment Card Industry Data Security Standard (PCI DSS) and conduct thorough validation assessments for our valued customers.

You will also prepare detailed reports on assessment findings, vulnerabilities, and recommendations.  Once the reports are generated, you will present the data to various stakeholders to help drive improvement.

As an expert in your field, you will naturally stay updated on PCI DSS and related security standards and share your knowledge to enhance security awareness within the team. You will also regularly collaborate with various customers and their internal teams, external vendors and third parties to provide expert guidance to all stakeholders, ensuring consistency and overall improvement of our customers’ security posture. 

This is a fantastic opportunity with a forward-thinking company that can offer a healthy work-life balance.  You will have the option to be fully remote (with some travel required to various sites) or work on a hybrid basis from one of our many office locations across the UK.

Some of the key responsibilities include:

• Conducting thorough assessments to validate PCI DSS compliance.
• Identifying vulnerabilities in payment card data handling processes and systems.
• Collaborating with clients, external vendors, and third-party entities for PCI compliance assessments.
• Providing expert guidance to stakeholders for implementing security measures.
• Preparing comprehensive reports on assessment findings, vulnerabilities, and remediation recommendations in PCI DSS compliance.
• Communicating assessment results clearly to relevant stakeholders.
• Staying updated on PCI DSS and relevant security standards.
• Sharing knowledge and contributing to clients' security awareness programs within the team.

Qualifications

Preferred Skills & Experience

• Maintained QSA status for a minimum of 2 years.
• Extensive background in information security.
• Extensive knowledge and experience of assessing PCI DSS and its processes.
• Held roles such as information security analyst, IT auditor, cybersecurity consultant, or similar positions.
• Established track record in conducting thorough security assessments, audits, and compliance reviews.
• Demonstrated expertise in evaluating security controls, identifying vulnerabilities, and providing effective remediation recommendations.
• Solid understanding of the Payment Card Industry Data Security Standard (PCI DSS) and it's application across environments.
• Knowledge of wider security frameworks such as ISO 27001, CIS and NIST.

Qualifications

• The PCI Qualified Security Assessor (QSA) certification, issued by the Payment Card Industry Security Standards Council (PCI SSC) is mandatory.
• A relevant bachelor's degree (e.g., information technology, computer science, cybersecurity) is preferred, but equivalent work experience or certifications may be considered.
• Supplementing qualifications with additional cybersecurity certifications, like CISSP, CISM, or CISA, preferred.

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Job Description

About the role...

The main purpose of this role is to manage and maintain End User Devices on customers estates via Daisy’s End User Device Management toolsets. The tasks can include, but are not limited to, deployment of Windows Updates, OOB Patches, Applications, BIOS Updates etc.

The engineer will be expected to work with customers to ensure that each piece of software has been fully tested and associated documentation updated before being rolled out via change management.

In addition to creating new deployments the engineer will also be expected to assist other members of the EUDM Team in ensuring that existing deployments are monitored, and any corrective actions are taken.

Qualifications

What do we need from you?

• Minimum 2 years’ experience with Microsoft Endpoint Configuration Manager (SCCM\ConfigMgr).
• Experience of 3rd party software update catalogues that plugin to SCCM, such as Patch My PC, Dell, Lenovo or HP.
• Working knowledge of Managing Active Directory, Group Policy, DNS & DHCP.
• Experience in managing End User Devices.
• Good knowledge of remote software and tools.
• Proven capability and demonstrable experience of problem, incident, and change management. Demonstrable ability to identify service restoration workarounds whilst developing root cause fix.
• Ability to share knowledge and experience with colleagues.
• Excellent communication and documentation skills including experience writing technical documentation.
• Thorough understanding of OLA’s, SLA’s and KPI’s.
• Good understanding of the ITIL framework.

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Job Description

About the role...

The main purpose of this role is to manage and maintain End User Devices on customers estates via Daisy’s End User Device Management toolsets. The tasks can include, but are not limited to, deployment of Windows Updates, OOB Patches, Applications, BIOS Updates etc.

The engineer will be expected to work with customers to ensure that each piece of software has been fully tested and associated documentation updated before being rolled out via change management.

In addition to creating new deployments the engineer will also be expected to assist other members of the EUDM Team in ensuring that existing deployments are monitored, and any corrective actions are taken.

Qualifications

What do we need from you?

• Minimum 2 years’ experience with Microsoft Endpoint Configuration Manager (SCCM\ConfigMgr).
• Experience of 3rd party software update catalogues that plugin to SCCM, such as Patch My PC, Dell, Lenovo or HP.
• Working knowledge of Managing Active Directory, Group Policy, DNS & DHCP.
• Experience in managing End User Devices.
• Good knowledge of remote software and tools.
• Proven capability and demonstrable experience of problem, incident, and change management. Demonstrable ability to identify service restoration workarounds whilst developing root cause fix.
• Ability to share knowledge and experience with colleagues.
• Excellent communication and documentation skills including experience writing technical documentation.
• Thorough understanding of OLA’s, SLA’s and KPI’s.
• Good understanding of the ITIL framework.

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