Mindoula is a next generation population health management company that identifies, engages, and serves populations with complex behavioral health, medical, and social challenges across the continuum of care. By using technology to “scale the human connection,” Mindoula helps health plans, health systems, hospitals, and provider groups extend their reach and achieve their value-based service delivery goals. At Mindoula, we address the full range of behavioral health challenges. We deploy tech-enabled teams of case managers, care managers, community health workers, peer support specialists, therapists, and psychiatrists to provide 24/7 support to even the most complex and underserved behavioral health populations.
What you'll do...
The Director of Implementation will be responsible for all aspects of project management of new Partner implementation and go-lives within the Collaborative Care Program. This includes, but is not limited to, leading, coordinating and reporting on the implementation process for new Partners. This role will also assist with non-clinical responsibilities including, not limited to provider engagement, account management, and new market expansions. This role is a continuous improvement opportunity with set deliverables and success metrics.
- Lead and perform all necessary project management functions to ensure effective Partner implementation and go-live within CCP.
- Communicate effectively across internal and external stakeholders to explain, motivate and push implementation projects to completion.
- Build strong relationships across operations and technology verticals within Mindoula to effectively solve go-live issues.
- Engage with third-party external parties, as necessary, across projects to drive to successful implementation.
- Champion the vision, mission, values, and principles of Mindoula while making continuous improvements with energy and enthusiasm.
- Partner with SVP & GM and Director, Account Management to grow the business, implement new accounts, and problem solve as needed to meet all expectations.
- Collaborate with the SVP & GM and Director, Account Management to support program contract objectives set by the Mindoula Executive Team and provide timely and thorough feedback.
- Hold regular team meetings to accomplish project management requirements providing culture forward leadership.
- Work with Partners and Mindoula internal teams to create, evaluate, improve and implement EHR processes across multiple EHR platforms.
- Monitor program data and analytics noting trends and areas of improvement in support of sustainable and scalable growth.
What you'll need...
- Bachelor's Degree from an accredited University required.
- Masters in business administration, public health, health care management or similar program preferred.
- 3+ years experience leading multi stream projects from initiation through completion.
- Preferred familiarity with healthcare gained from more than four years of experience in a clinical and/or behavioral health setting.
- Proficient in both Microsoft Office Suite and Google Suite (calendar, docs, sheets, slides etc.), with a strong preference for Excel experience.
- Data entry and auditing experience.
- Extensive experience with data analysis in a healthcare setting.
- Training and program management.
- Working experience with a variety of Electronic Health Records. Familiarity with healthcare RCM platforms preferred.
- Familiarity with professional fee healthcare billing and coding preferred.
- Proven success working under deadlines, while managing multiple priorities and stakeholders simultaneously
- Project Management: Strong ability to define, communicate and manage necessary steps to move internal and external stakeholders to a desired outcome. Leverage project management tools to successfully drive projects to on-time completion. Relentless about prioritizing and following through on assigned tasks independently.
- Relationship Management: develop, maintain, and strengthen partnerships with others inside or outside the organization.
- Problem Solving: Identifies needs and takes independent action to implement change when and where it is needed; results oriented. Ability to plan, organize, manage time, and prioritize multiple tasks and assignments. Use effective follow through.
- Communication: Excellent listening, verbal and written communication skills. Clearly and accurately, relaying information to staff, business partners, stakeholders, and clients.
- Ability to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
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