Mindoula is a next generation population health management company that identifies, engages, and serves populations with complex behavioral health, medical, and social challenges across the continuum of care. By using technology to “scale the human connection,” Mindoula helps health plans, health systems, hospitals, and provider groups extend their reach and achieve their value-based service delivery goals. At Mindoula, we address the full range of behavioral health challenges. We deploy tech-enabled teams of case managers, care managers, community health workers, peer support specialists, therapists, and psychiatrists to provide 24/7 support to even the most complex and underserved behavioral health populations.

The Program Director of the Substance Use Disorders Program is the clinical lead responsible for clinical operations, performance, and outcomes across multiple states. The Program Director will be directing a multidisciplinary team of Program Managers/Leads, Therapists (LPC, LCSW), Peer Recovery Specialists, and Nurse Advocates (RN), who are collectively as a team providing and coordinating care on behalf of individuals facing substance exposed living, across a geographic region. You will steward our trauma-informed, innovative approaches to client engagement in close collaboration with community partners. You will enjoy the flexibility and autonomy to work from home while leading the team and providing clinical services in office, home, and community settings. While leading the team, you will ensure that the team, both individually and collectively, maintain their standards of excellent care + community and uphold expectations for engagement, yielding desired outcomes.

Location...

• This position is 100% remote.
• This job operates in a remote professional environment free from noise and distraction.
• The Director must hold or obtain, at their own cost, licensure one of the below states:
  • Louisiana
  • Missouri
  • Texas
  • Washington
  • Tennessee

What you'll do...

• Partner with People Operations colleagues to hire, train, and coach an exceptional team, partnering with colleagues to close any gaps, locally and nationally, to ensure that the team consistently delivers high quality service and industry leading outcomes.
• Understand contractual obligations to all relevant health care plan partners, in full, and ensure that all are met successfully at all stages of program implementation and delivery.
• Create a plan to implement new programs, in partnership with other members of the Pop & Speciality Health team. Ensure it is scalable and sustainable, and then deliver. Solve problems as needed throughout the implementation to ensure all issues are resolved, goals are met and health plan partners are satisfied.
• In partnership with the OEC team, deliver against monthly and quarterly enrollment objectives through SMART metrics and KPIs, implement improvements as needed to meet targets.
• Coach and mentor all members of the team to deliver excellent service with a goal of high-quality engagement for all members, ultimately improving lives and reducing total cost of care across the cohort.
• Ensure all team members know how to perform the core functions of their job, including onboarding members, delivering interventions, and utilizing the internal system to monitor their assigned members to maximize engagement and improve outcomes.
• Facilitate a standardized approach to managing quality by integrating the systems of Quality Assurance (QA) and Performance Improvement (PI).
• Collect and synthesize data that highlights member outcomes to support team training, improve high-quality engagement, deepen internal understanding across markets, strengthen relationships with our partners, and enable us to continually drive toward results.
• Manage to and report out on operational budgets for the program and partner with the leadership team to ensure delivery within or below approved limits.
• Deploy standardized clinical models to achieve quality clinical outcomes that align with financial outcomes, across a multi-state clinical operation.
• Lead and manage a team of Program Managers, Therapists, and Peer Support Specialists with the responsibility of overall team success..
• Ensure that the clinical team is providing therapeutic care that complies with organization's best practices, standards, policies and procedures.
• Contribute to the construction of clinical pathways, group therapy, classes and behavior-focused practice protocols.
• When needed, carry a small caseload of clients and conduct biopsychosocial assessments to determine behavioral healthcare treatment plans for patients - e.g., when launching a new market or supporting a transition between clinicians.
• Create and oversee scalable processes for client engagement, communication, and care collaboration.
• Ensure strict compliance to all local, state, federal laws, and health plan rules and regulations.
• Partner with compliance as needed/requested, including to conduct audits as required.
• Model Mindoula values and promote responsible and ethical stewardship of company resources.
• Perform other duties as assigned or as required to ensure success of our programs and partnerships.

What you'll need...

• A clinical master's degree with 5+ years of leadership experience or an equivalent combination of education and experience is enough to successfully perform the essential functions of this job.
• A Qualified Mental Health Professional (QMHP) holding one of the following licenses: Licensed Clinical Social Worker (LCSW), Clinical Professional Counselor (CPC), Licensed Marriage and Family Therapist (LMFT), Licensed Psychologist (PhD or PsyD), or equivalent.
• 2+ years' experience in network development and relationship management type roles. Proven success building strategic relationships.
• History of success growing a market/region. Established relationships with community resources, OB/GYN offices, MAT programs, and/or local or state agencies in state.
• Understanding of health plan coverage, including Medicare, Medicaid, and Commercial plans.
• Background working in behavioral health
• Background in maternal/substance abuse populations
• Strong organizational skills, quick responsiveness, and act with a sense of urgency
• Proven ability to design, integrate, and optimize business and clinical processes.
• Reliable transportation and valid driver's license.
• Advanced computer proficiency, comfort with cloud-based systems, and teleconferencing.
• Experience using electronic medical records and teleconferencing solutions
• Strong understanding/interest in public health and population health.
• Previous experience working from home and organizing daily and weekly tasks.

Mindoula is a next generation population health management company that identifies, engages, and serves populations with complex behavioral health, medical, and social challenges across the continuum of care. By using technology to “scale the human connection,” Mindoula helps health plans, health systems, hospitals, and provider groups extend their reach and achieve their value-based service delivery goals. At Mindoula, we address the full range of behavioral health challenges. We deploy tech-enabled teams of case managers, care managers, community health workers, peer support specialists, therapists, and psychiatrists to provide 24/7 support to even the most complex and underserved behavioral health populations.

What you'll do...

The Director of Implementation will be responsible for all aspects of project management of new Partner implementation and go-lives within the Collaborative Care Program. This includes, but is not limited to, leading, coordinating and reporting on the implementation process for new Partners. This role will also assist with non-clinical responsibilities including, not limited to provider engagement, account management, and new market expansions. This role is a continuous improvement opportunity with set deliverables and success metrics.

• Lead and perform all necessary project management functions to ensure effective Partner implementation and go-live within CCP.
• Communicate effectively across internal and external stakeholders to explain, motivate and push implementation projects to completion.
• Build strong relationships across operations and technology verticals within Mindoula to effectively solve go-live issues.
• Engage with third-party external parties, as necessary, across projects to drive to successful implementation.
• Champion the vision, mission, values, and principles of Mindoula while making continuous improvements with energy and enthusiasm.
• Partner with SVP & GM and Director, Account Management to grow the business, implement new accounts, and problem solve as needed to meet all expectations.
• Collaborate with the SVP & GM and Director, Account Management to support program contract objectives set by the Mindoula Executive Team and provide timely and thorough feedback.
• Hold regular team meetings to accomplish project management requirements providing culture forward leadership.
• Work with Partners and Mindoula internal teams to create, evaluate, improve and implement EHR processes across multiple EHR platforms.
• Monitor program data and analytics noting trends and areas of improvement in support of sustainable and scalable growth.

What you'll need...

• Bachelor's Degree from an accredited University required.
• Masters in business administration, public health, health care management or similar program preferred.
• 3+ years experience leading multi stream projects from initiation through completion.
• Preferred familiarity with healthcare gained from more than four years of experience in a clinical and/or behavioral health setting.
• Proficient in both Microsoft Office Suite and Google Suite (calendar, docs, sheets, slides etc.), with a strong preference for Excel experience.
• Data entry and auditing experience.
• Extensive experience with data analysis in a healthcare setting.
• Training and program management.
• Working experience with a variety of Electronic Health Records. Familiarity with healthcare RCM platforms preferred.
• Familiarity with professional fee healthcare billing and coding preferred.
• Proven success working under deadlines, while managing multiple priorities and stakeholders simultaneously
• Project Management: Strong ability to define, communicate and manage necessary steps to move internal and external stakeholders to a desired outcome. Leverage project management tools to successfully drive projects to on-time completion. Relentless about prioritizing and following through on assigned tasks independently.
• Relationship Management: develop, maintain, and strengthen partnerships with others inside or outside the organization.
• Problem Solving: Identifies needs and takes independent action to implement change when and where it is needed; results oriented. Ability to plan, organize, manage time, and prioritize multiple tasks and assignments. Use effective follow through.
• Communication: Excellent listening, verbal and written communication skills. Clearly and accurately, relaying information to staff, business partners, stakeholders, and clients.
• Ability to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.

Join Our Virtual Team as a PRN Psychiatrist!

Mindoula, through our affiliate CareMind Health, is revolutionizing psychiatric care in the greater Washington DC metro area. We're seeking board-certified or board-eligible Psychiatrists for 100% virtual PRN roles, offering flexible scheduling and per-encounter payment.

Tasks & Responsibilities:

• Conduct virtual assessments for new admissions and pending discharges, adding attestation statements to initial assessments and discharge summaries performed by the weekend rounding APP.
• Coordinate treatment plans and discharge plans with the onsite rounding APP for new or departing patients.

Requirements:

• Board certification or eligibility in Psychiatry.
• Willingness to become licensed in Maryland, DC, Virginia, or other covered geographies.

About Us:

At Mindoula, we're driven by personal experiences with mental illness, recognizing the flaws in the behavioral health system. Our focus is on individuals first, prioritizing holistic care above diagnoses. Through CareMind Health, our corporate affiliate, we deliver innovative psychiatry services across multiple community hospitals, transforming psychiatric practice with a holistic and innovative approach. Join us in reshaping the future of psychiatry and making a difference in the lives of those we serve. Apply now to embark on a rewarding career journey with Mindoula!

Mindoula is a next generation population health management company that identifies, engages, and serves populations with complex behavioral health, medical, and social challenges across the continuum of care. By using technology to “scale the human connection,” Mindoula helps health plans, health systems, hospitals, and provider groups extend their reach and achieve their value-based service delivery goals. At Mindoula, we address the full range of behavioral health challenges. We deploy tech-enabled teams of case managers, care managers, community health workers, peer support specialists, therapists, and psychiatrists to provide 24/7 support to even the most complex and underserved behavioral health populations.

The Program Director will build best in class teams to deliver a successful Population Health Management Program (PHMP) across multiple partners/locations for all stakeholders - individual members, health plan partners, and Mindoula. They will be expected to attract, train, and motivate a talented team to implement and deliver Mindoula’s PHMP and the expected outcomes. Implementation and delivery includes executing on all contractual, legal, and regulatory requirements, as well as delivering on partner and company clinical and business goals and objectives. The Program Director also will provide clinical oversight to the team, to ensure that all interventions, interactions, and services are delivered to meet and exceed quality expectations.

Location...

• This position is 100% remote,
• The Director must hold or obtain at their own cost licensure one of the below states:
  • Louisiana
  • Indiana
  • Tennessee
  • Nevada
  • Washington
• There will be up to 20% travel.

What you'll do...

• Lead the Population Health Management Program (PHMP), expanding the program and delivering on all financial and clinical goals.
• Understand contractual obligations to the health care plan partner, in full, and ensure that all are met successfully at all stages of program implementation and delivery.
• For new programs, create a plan to implement the program, in partnership with the GM of Population & Speciality Health and the implementation team. . Ensure it is scalable and sustainable, and then deliver. Solve problems as needed throughout the implementation to ensure all issues are resolved, goals are met and health plan partners are satisfied.
• Deliver against monthly and quarterly enrollment objectives through SMART metrics and KPI’s, implement improvements as needed to meet targets.
• Elevate team performance by providing comprehensive coaching and mentorship and fostering a culture of excellence in service delivery with the goal of reducing avoidable utilization, lowering total cost of care, and promoting members over health and wellness.
• Ensure all team members know how to perform the core functions of their job, including onboarding members, delivering interventions, and utilizing the internal system to monitor their assigned members to maximize engagement and deliver outcomes.
• Collect and synthesize data that highlights member outcomes to support team training, improve high-quality engagement, deepen internal understanding across markets, strengthen relationships with our partners, and enable us to continually drive toward results.
• Analyze team aggregate and individual activities, inputs and outcomes to develop and execute on continuous improvement plans to improve the quality of member interactions and improve outcomes, including member experience/satisfaction.
• Partner with People Operations colleagues to hire, coach and mentor an exceptional team and to drive success in training, partnering with colleagues to close any gaps, locally and nationally, driving toward excellence.
• Manage to and report out on operational budgets for the program and partner with the leadership team to ensure delivery within approved limits.
• Identify Member’s behavioral health diagnoses and ensure that the Member’s service plan is comprehensive and appropriate for the Member’s needs.
• Partner with the billing team to review and approve claims, ensuring they accurately reflect services provided including any additional information as needed.
• Ensure strict compliance to all local, state, federal laws, and health plan rules and regulations. Seek training opportunities for the team around compliance. Lead internal chart review for partner audits.Participate in a rotating on-call schedule to support our members.

What you'll need...

• A Qualified Mental Health Professional (QMHP) holding one of the following licenses or equivalent:
  • Licensed Clinical Social Worker (LCSW)
  • Clinical Professional Counselor (CPC)
  • Licensed Marriage and Family Therapist (LMFT)
  • Licensed Psychologist (PhD or PsyD)
• 10+ years of relevant population health experience.
• Strong leadership experience managing a team
• Experience leading, building and implementing programs nationally with strong outcomes.
• Bachelor's degree in behavioral health, social work or health care management from an accredited university required.
• Masters in public health, health care management or similar program preferred.
• Management and compliance: Ensures care is delivered according to applicable laws, regulations, policies and procedures, supporting the organization’s integrity efforts by acting in an ethical and appropriate manner and that the team is operating at a level of excellence befitting our brand. Proven ability to train, develop, and coach team members, fostering a culture of accountability and continuous improvement.
• Relationship Management: develop, maintain, and strengthen partnerships with others inside or outside the organization. Able to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Problem Solving: Identify needs and take independent action to implement change when and where it is needed, focusing on results. Able to plan, organize, manage time, and prioritize multiple tasks and assignments. Use effective follow through.
• Communication: Excellent listening, verbal and written communication skills. Clearly and accurately, relaying information to staff, business partners, stakeholders, and clients.
• Member and Crisis Management: Able to provide case/care management in routine and crisis situations.

Mindoula is a next generation population health management company that identifies, engages, and serves populations with complex behavioral health, medical, and social challenges across the continuum of care. By using technology to “scale the human connection,” Mindoula helps health plans, health systems, hospitals, and provider groups extend their reach and achieve their value-based service delivery goals. At Mindoula, we address the full range of behavioral health challenges. We deploy tech-enabled teams of case managers, care managers, community health workers, peer support specialists, therapists, and psychiatrists to provide 24/7 support to even the most complex and underserved behavioral health populations.

The Program Director will build best in class teams to deliver a successful Population Health Management Program (PHMP) across multiple partners/locations for all stakeholders - individual members, health plan partners, and Mindoula. They will be expected to attract, train, and motivate a talented team to implement and deliver Mindoula’s PHMP and the expected outcomes. Implementation and delivery includes executing on all contractual, legal, and regulatory requirements, as well as delivering on partner and company clinical and business goals and objectives. The Program Director also will provide clinical oversight to the team, to ensure that all interventions, interactions, and services are delivered to meet and exceed quality expectations.

Location...

This position is 100% remote and must be located and hold licensure in Louisiana, Indiana, Tennessee, Nevada or Washington. There will be up to 20% travel.

What you'll do...

• Lead the Population Health Management Program (PHMP), expanding the program and delivering on all financial and clinical goals.
• Understand contractual obligations to the health care plan partner, in full, and ensure that all are met successfully at all stages of program implementation and delivery.
• For new programs, create a plan to implement the program, in partnership with the GM of Population & Speciality Health and the implementation team. . Ensure it is scalable and sustainable, and then deliver. Solve problems as needed throughout the implementation to ensure all issues are resolved, goals are met and health plan partners are satisfied.
• Deliver against monthly and quarterly enrollment objectives through SMART metrics and KPI’s, implement improvements as needed to meet targets.
• Elevate team performance by providing comprehensive coaching and mentorship and fostering a culture of excellence in service delivery with the goal of reducing avoidable utilization, lowering total cost of care, and promoting members over health and wellness.
• Ensure all team members know how to perform the core functions of their job, including onboarding members, delivering interventions, and utilizing the internal system to monitor their assigned members to maximize engagement and deliver outcomes.
• Collect and synthesize data that highlights member outcomes to support team training, improve high-quality engagement, deepen internal understanding across markets, strengthen relationships with our partners, and enable us to continually drive toward results.
• Analyze team aggregate and individual activities, inputs and outcomes to develop and execute on continuous improvement plans to improve the quality of member interactions and improve outcomes, including member experience/satisfaction.
• Partner with People Operations colleagues to hire, coach and mentor an exceptional team and to drive success in training, partnering with colleagues to close any gaps, locally and nationally, driving toward excellence.
• Manage to and report out on operational budgets for the program and partner with the leadership team to ensure delivery within approved limits.
• Identify Member’s behavioral health diagnoses and ensure that the Member’s service plan is comprehensive and appropriate for the Member’s needs.
• Partner with the billing team to review and approve claims, ensuring they accurately reflect services provided including any additional information as needed.
• Ensure strict compliance to all local, state, federal laws, and health plan rules and regulations. Seek training opportunities for the team around compliance. Lead internal chart review for partner audits.Participate in a rotating on-call schedule to support our members.

What you'll need...

• A Qualified Mental Health Professional (QMHP) holding one of the following licenses: Licensed Clinical Social Worker (LCSW), Clinical Professional Counselor (CPC), Licensed Marriage and Family Therapist (LMFT), Licensed Psychologist (PhD or PsyD), or equivalent.
• 10+ years of relevant population health management experience.
• Experience leading, building and implementing programs nationally with strong outcomes.
• Bachelor's degree in behavioral health, social work or health care management from an accredited university required.
• Masters in public health, health care management or similar program preferred.
• Management and compliance: Ensures care is delivered according to applicable laws, regulations, policies and procedures, supporting the organization’s integrity efforts by acting in an ethical and appropriate manner and that the team is operating at a level of excellence befitting our brand. Proven ability to train, develop, and coach team members, fostering a culture of accountability and continuous improvement.
• Relationship Management: develop, maintain, and strengthen partnerships with others inside or outside the organization. Able to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Problem Solving: Identify needs and take independent action to implement change when and where it is needed, focusing on results. Able to plan, organize, manage time, and prioritize multiple tasks and assignments. Use effective follow through.
• Communication: Excellent listening, verbal and written communication skills. Clearly and accurately, relaying information to staff, business partners, stakeholders, and clients.
• Member and Crisis Management: Able to provide case/care management in routine and crisis situations.

Our team is seeking a Case Manager to work with us in Clark County, Henderson / Nevada. This position requires some local travel in Nevada, therefore requires residence in NV.

Case Managers are one of Mindoula’s key front-line roles in delivering our Population Health Program. Our Case Managers work closely with Mindoula’s members in the community to understand their behavioral and medical health conditions, as well as their social determinants of health needs, and help our members achieve better health outcomes. We are seeking a team member to work in our Interpersonal Violence Reduction Program (IVRP).

What is IVRP?

Coordinated supportive services to participants who have experienced acts of interpersonal violence. The program consists of a highly individualized series of violence- and safety-related, social determinants of health-focused, and cost-reducing interventions.

How you’ll contribute:

• Conduct meaningful outreach, provide education, and drive member enrollment
• In partnership with the member, create a Service Plan to guide engagement based on member diagnoses, results of screenings, as well as care gaps
• Build measurable goals for members to develop skills and/or strategies for managing challenges and triggers to reduce hospital admissions/readmissions and use of the ER, and record outcomes for 70-80 cases monthly
• Coordinate community resources for each member to support them in achieving their goals as outlined in their Service Plans, created with an emphasis on meeting behavioral health and medical needs, and closing gaps identified in the social determinants of health
• Act as an advocate and liaison between the care team (family, physician, facilities, and/or agencies) and member
• Schedule appointments, build accountability, and follow-up services for members
• Elevate critical incidents and information regarding any quality-of-care concerns
• Report hospital diversions, productivity, and other outcomes weekly
• Prepare and maintain all required records, reports, consents, and members’ diagnostic records

What will make you successful:

• Above average communication skills and ability to build relationships
• Use creative methods to locate members for engagement and not be easily discouraged
• Complete short-term projects within given deadlines
• Document meticulous member records
• Establish appropriate boundaries with each member that encourages growth and independence
• Become a partner with the clinical team; promote teamwork and unity
• Manage a complex calendar to reach individual and team goals

Education & Experience:

• Bachelor’s Degree required in nursing, social work, or other health and human services discipline required.
• Bilingual in Spanish and English, preferred.
• Completion of supervised fieldwork and experience in case management, health, or behavioral health preferred.
• Experience as a Certified Case Manager (CCM), Community Health Worker (CHW) or Peer Support Specialist (PSS), or Accredited Case Manager (ACM) preferred.
• Knowledge of local resources, social determinants of health, mental health, substance abuse disorders, violence, and social issues is required

Travel:

• This position requires up to 50% travel (locally) and, therefore, requires the employee has reliable transportation
• Must live in the Clark County Nevada area.

Schedule:

Work shifts scheduled between 8 am - 6 pm, not to exceed 40 hours weekly. May include up to 20% evenings and weekends.

Who we are:

We launched Mindoula because each of us has had personal experience with mental illness, either directly or through a loved one. We realized that the behavioral health system was broken and decided to take it upon ourselves to fix it by focusing on the people we serve, not their diagnoses or symptom sets. Each of us, and everyone we serve, is a person first, and a set of challenges second. We address the full range of behavioral health challenges. We deploy tech-enabled teams of case managers, care managers, community health workers, peer support specialists, and psychiatrists to provide 24/7 support to even the most complex and underserved behavioral health populations. Our member engagement and predictive analytics technology platform has made the company a market leader in hospital re-admissions reduction, collaborative care, care coordination for the seriously mentally ill, and measurement-based psychiatry.

Mission-Obsessed Teammates:

It all starts with a team of humble colleagues who care passionately about our clients, our mission, and each other.

We approach our work as an act toward a revolution in healthcare. From clinicians to data scientists to engineers, everyone at Mindoula plays a critical role in leading members through a journey of healing and transformation.

What we offer:

• Insurance: Medical, dental, and vision insurance for you and dependents, 401K
• Time Off: 11 Holidays and 15 Vacation days, 2 Wellness days
• Wellbeing: Employee Assistance Program and Wellness programs are available to you and dependents, making your wellness as important to us as you'll make it to our members.
• Culture: We work with and for each other and try to be cameras on whenever we can
• Freedom: Design your own workday - we’ve been remote-first from our founding
• Responsibility: You get what you need to excel (MacBook, iPhone, remote technologies)
• Training: Two-week virtual training and onboarding
• Professional Development: Every team member is encouraged to utilize our $500 yearly professional development award

Come be part of the solution!

We are seeking an Outreach & EngagementCase Manager to work with us remotely from anywhere within the US. Mindoula's teams of case and care managers, supported by technology including a mobile engagement app, proprietary psychometrics, and predictive analytics, are the key to its success. Mindoula expects to expand rapidly across multiple business lines in multiple states and is seeking an experienced Outreach & Engagement Care Manager.

This Outreach and Engagement Care Manager will have top-notch communication and customer service skills, an exceedingly pleasant phone manner, the ability to work as part of a team as well as independently, and a high degree of professionalism. Comfort in speaking to people with behavioral health needs and Crisis Intervention training is a must. The Outreach and Engagement Care Manager will have experience in assessing risk and triaging patients to various levels of care according to stated needs and validated assessments including the M3 and Columbia-Suicide Severity Rating Scale Scale. Additionally, the Outreach and Engagement Care Manager will have experience verifying medical insurance benefits. Last, the Care Manager will be extremely organized, self-motivated, and at ease with a variety of computer programs including electronic health records and G-suite.

How you'll contribute:

• Manage a caseload of pending patients to ensure timely outreach of referrals (within 2 business days) and appropriate and timely follow-up.
• Adhere to programmatic metrics for the Outreach and Engagement team.
• Provide appropriate education about Mindoula’s Collaborative Care Program and be able to answer questions regarding cost, insurance, and eligibility to best prepare patients for enrollment.
• Support patients with insurance verification and when necessary, complete the insurance verification to confirm coverage.
• For eligible patients, following agreement of enrollment, scheduling of intakes with Intake Care Managers.
• For patients who are not eligible, ensuring necessary resources are provided and that the ordering provider is informed of the patient not enrolling.
• Evaluate the behavioral health needs of a patient via validated assessments and interview questions and assess risk for self-harm.
• Encourage patients to express feelings and discuss their behavioral health struggles and needs.
• Produce high quality documentation that enables the patients to receive the best treatment possible.
• Prepare and maintain all required records, reports, paperwork, and patients’ diagnostic records, maintaining confidentiality of patients at all times.
• Accurately complete all case notes in a professional, timely manner.
• Enter data into multiple locations in a timely manner without error.
• Uphold professional standards as a representative of Mindoula Health.
• Improve our program and work environment through constructive suggestions and show each patient respect and compassion without crossing therapeutic boundaries, infringing on ethical standards, or being drawn into unethical situations.
• Work as part of the clinical team; promote teamwork and unity.
• Use clear and accurate communication skills (both verbal and written) to communicate with patients over the phone and through email.
• Respond positively to supervision and to recommendations for improved performance.
• Work under high stress with multiple priorities while maintaining the ability to respond to patients and their support systems in a healthy manner.
• Relate to patients in a nonthreatening manner that is not rude, impersonal, or degrading to the patient.
• Other tasks as they arise.

Salary will be a combination of base and variable compensation, with significant maximum compensation potential for hitting targeted metrics.

What will make you successful:

• Located on the west coast preferred, but not required.
• Bachelor’s Degree in psychology, social work, or other behavioral health discipline from an accredited college or university
• One to two years of experience in the behavioral health field and/or healthcare environment.
• Customer service experience.
• Crisis Intervention Training /Crisis Training
• Requires extreme comfort with technology and ability to learn new systems, transition between technologies easily, and ensure data accuracy
• Technologies include:
  • Google Office Suite - Docs, Sheets, Drive, Slides
  • Microsoft Office Suite - Word, Excel, PowerPoint
  • Web browser
• Work experience with EHRs and ability to work with multiple simultaneously.

Skills Required:

• Knowledge of medical and health terminology.
• Relentless about prioritizing and following through on assigned tasks independently.
• Superior time management and organization to complete daily tasks by the end of each day
• Proficient in Data entry/database management experience with Microsoft Excel and other systems/applications.
• Compliance: Ensures care is delivered according to applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all organizational investigations and proceedings. Ensuring health information management requirements are met.
• Ability to exercise strict confidentiality and sound judgment with respect to sensitive patient information, maintaining the integrity of patient records at all times.
• Relationship Management: develop, maintain, and strengthen partnerships with others inside or outside the organization.
• Problem Solving: Identifies needs and takes independent action to implement change when and where it is needed; results oriented. Ability to plan, organize, manage time, and prioritize multiple tasks and assignments. Use effective follow through.
• Communication: Excellent listening, verbal and written communication skills. Clearly and accurately, relaying information to staff, business partners, stakeholders, and patients.
• Ability to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Ability to provide case management in routine and crisis situations.
• Excellent attention to detail and organizational skills.

Mission-Obsessed Teammates;

It all starts with a team of humble colleagues who care passionately about our clients, our mission, and each other.

We approach our work as an act toward a revolution in healthcare. From clinicians to data scientists to engineers, everyone at Mindoula plays a critical role in leading members through a journey of healing and transformation.

What we offer:

• Insurance: Medical, dental, and vision insurance for you and dependents
• Time Off: Holiday, Sick, and Vacation
• Wellbeing: Employee Assistance Program and Wellness programs available to you and dependents
• Culture: We work with and for each other
• Freedom: Design your own workday - we’ve been remote-first from our founding
• Responsibility: You get what you need to excel (MacBook, iPhone, remote technologies

Mindoula Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), marital status, sexual orientation, gender identity, credit history, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.

Come be part of the solution!