Job Description

The Consultant - Technology functions within the QWA:

• This role is responsible for overall data consumption, design and recommendations including TA/HR workflow, configuration, and integrations.
• Responsible for design of process mapping and reporting, ensuring business process and technical recommendations support organization decision making and strategy.
• Document current-state workflows and friction points
• Design future state business processes based on customer needs to solve for friction points
• Facilitates and leads workshops and presentations with multiple clients across project phases to include kick off, empathize, define, ideate and strategic recommendations
• Manages, analyzes, and synthesizes large volumes of data with rigorous attention to detail to inform lines of inquiry and help define current state
• Actively seeks ways to apply business process efficiencies via technology, consulting on market and technical trends and recommending best practices resulting in operational gain
• Liaises with all project teams to ensure the proposed solution considers technology workstream requirements and is holistically a solution benefitting all aspects of the client needs
• Partners with functional and technical subject matter experts (internal and external) and develops alternative technical or business solutions; advises client on options, risks, costs versus benefits, and impact on other business processes and system priorities
• Contributes to summary client presentations and other documents identifying key organizational, cultural or strategic findings across the engagement
• Leverage Visio and Mural to design artifacts including journey maps, service design blueprints and data flow diagrams
• Research, identity, document, and benchmark best-in class-solutions
• Builds executive presentations to translate recommendations concisely
• Drafts and owns all process documentation relevant to the future state program and change management activities
• Dedicates effort to enhance methodology by identifying and deploying process improvement strategies across team
• Collaborates on internally focused projects, contributing to process improvement initiatives and the development of proprietary advisory tools and assessment methodologies, in addition to client work

Required Skills
 

• Interest in creating new ways of working, utilizing a varied skill set and learning from teammates with exceptional backgrounds to design and contribute to best practices
• Ability to solve technical and business problems
• Ability to effectively present conceptual information to all levels of internal and external management

• Ability to work in a startup environment
• Demonstrated sense of urgency and professionalism in responding to client communications and delivering timely and effective service
• Advanced in leading client discussions and driving project teams to decision consensus 
• Demonstrated competency in self-discipline to manage competing priorities and independently completing project deliverables on time
• Ability and interest in working in a “virtual” office with clients and team members distributed across varied time zones
• Excellent verbal and written communication skills
• Advanced in ability to maintain very detailed documentation, including but not limited to journey maps, data flow diagrams, process maps, operational manuals, training materials, communication plans, etc.  
• Advanced with Microsoft Office Suite, specifically Visio and Excel
• Fundamental knowledge of project management and/or collaboration tools, specifically Mural and Smartsheets
• Ability to analyze and report on large data sets
• Ability to travel up to 25%

Qualifications

• (3-5) years of technology platforms, to include HRIS, CRM or ATS partner platforms to support HCM (3-5) years of experience with superior presentation and storytelling ability to lead workshops and client presentations
• (3-5) years of business analysis, data analysis and solution analysis experience to include workflow design and development
• (3-5) years of experience in process improvement or business process re-engineering, involving multi-faceted systems or processes and utilizing tools and techniques to make business impact
• Talent Acquisition, Human Resources, Technology domain experience required  
• Bachelor’s Degree preferred
• HR Transformation, Digital HR, HRIS, SHRM, PHR or similar HRCI accreditation is highly desired

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