Job Description
Responsibilities
- Drive opportunities in current clients
- Work with existing accounts and build processes to identify patients and send samples
- Responsible for overall customer service and account management
- Work to ensure timely sample acquisition
- Driving tests per customer in current accounts
- Drive the process of ordering in current customers
- Streamlines customer service
- Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives
- Identify and develop opportunities between oncology clients and GHI.
- Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership
- Ensure team objectives are met
- Work effectively with individuals across multiple departments throughout GHI
- Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents
Qualifications
About You
- 2-3 years customer service/sales experience with a history of proven past sale performance that has met and exceeded expectations.
- Previous experience in pharma, diagnostic, medical device or biotech setting is preferred.
- Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities.
- Comfortable communicating and presenting at the executive level (CEO, COO, CFO)
- Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.
- Knowledge of oncology, hematology, chemotherapeutics and targeted agents is ideal.
- Excellent negotiation and customer service skills.
- Outstanding strategic sales account planning skills.
- Superior listening and problem solving skills.
- Ability to handle sensitive information and maintain a very high level of confidentiality
- Demonstrate customer support abilities throughout the sales cycle
- Impeccable verbal communication and presentation skills
- Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
- Effective and regular utilization of Salesforce.com
- Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
- Ability to work effectively with minimal direction from, or interface with, manager
- Problem solving, decision making and technical learning
- Strong administrative skills and sophistication to manage business in complex environments
- Demonstrate GHI's Values by acting with integrity, respect, trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
- Frequent travel ( > 50%) throughout the territory as needed
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