Job Description
To help continue our rapid growth and solve our clients’ toughest problems, we need a Systems Administrator to join the team. This job is open to remote work anywhere in the U.S. If you love to solve problems and add value, please consider what your typical days might look like…
- You will deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as agreed with the Client Team Lead
- You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
- You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
- You will manage the integrity and security of clients’ data, servers, devices, and software to support the database server, application servers, and storage systems of our clients’ businesses.
- You will manage clients’ primary internal systems, from email to file sharing.
- You will implement and maintain Remote Access Systems (VPN, RDS, Citrix, VMware)
- You will manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital)
- You will manage security administration, ensuring all machines are protected and properly updated with Endpoint Security, Anti-Virus, Anti-Spam, Anti-Spyware, etc.
- You will maintain domain policies, DNS, DHCP, and other integrated systems
- You will keep client documentation up-to-date and accurate, including help desk tickets with detailed notes and time records
- You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
Qualifications
Some of the skills we are expecting are. . .
- You should possess strong analytical skills and a demonstrated ability to troubleshoot problems.
- You should possess excellent communication and customer service skills, both written and oral.
- You should be able to explain just about anything technical to anyone, regardless of their background.
- MCSA or equivalent certification.
- You should be willing to participate in an on-call rotation and provide after-hours support as necessary.
- You should be able to lift up to 50 lbs.
- You should have 4-6 years experience as a Systems Administrator.
Some of the technical skills we are expecting. . .
- Servers: Active Directory, Domain, SSL Certificate, Backups, Antivirus
- Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, Routing
- Computers: Computer replacement, printer installs
- Applications and Products: Office 365, SharePoint
- Service: CSAT Scores, SLA Ratings
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