Job Description

We are currently looking for a Product Specialist, Product Operations to join our growing team. In this position, you will be a critical component of the Brightspeed Innovation team, leading the day-to-day operations of specifics products and platforms for Mass Markets, Enterprise and Wholesale customers.

As a Product Specialist, you will report directly to a Product Manager, Mass Markets, Enterprise and Wholesale. You will have a proven track record for documenting and grooming product requirements and managing different products in the US market, maintaining a high level of ownership and accountability across the whole product development process (end-to-end).

You will be responsible for driving the execution of specific requirements and operational activities for specific products and/or platforms with key stakeholders and teams as assigned by the Product Manager.

As Product Specialist, Product Operations, you will have the following duties and responsibilities:

• Gather and analyze data for product and platform requirements
• Drive the development and implementation of new product and platform features
• Assist with project management tasks for selected projects
• Identify and recommend improvements to existing products and platforms
• Convert features into smaller user stories and actionable requirements for developers, IT and other stakeholders as needed
• Write clear and well-structured business requirements and documentation
• Identify and recommend automation opportunities for existing products and platforms
• Create reports, dashboards and visualizations to help others understand products and platforms performance as needed
• Drive the analyses to identify issues and bottlenecks in existing processes to recommend improvements
• Communicate and validate requirements with relevant stakeholders
• Collaborate with product managers and project managers on roadmap planning and prioritization
• Interact with business and technical stakeholders to identify needs, opportunities, and gaps.
• Drive the process to work with IT and other key stakeholders to groom product requirements and turn them into actionable Jira tickets and technical requirements for software developers and network architects.
• For larger projects, collaborate with multiple project managers to maintain an updated project plan and produce project reports for upper management. For smaller projects, act as the project manager for product development activities. For all projects, establish end-to-end product development plans involving all required resources -internal and external- for a successful development, implementation and launch of new products and features.
• Collaborate with vendors and different teams to evaluate, test, qualify and select technological solutions associated to product initiatives.

Qualifications

PROFESSIONAL SUCCESS COMPETENCIES:

• Communicating - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external.
• Problem Solving and Decision Making – Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action.
• Driving for Results - Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed.
• Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions.

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree required in Engineering, IT, or equivalent work experience
• Experience in telecommunications products like Metro Ethernet, XGSPON/GPON, Broadband Internet, DIA, SD-WAN, and managed services like Managed WAN/LAN/Wi-Fi, Cybersecurity 
• 3+ years of experience as Product Manager
• Proven track record managing products in the US market for Residential, Small and Medium Business, Large Enterprise and/or Wholesale customers.
• 3+ years of experience in pre-sales, product architecture, sales engineering, business analyst or operations roles 
• Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
• Able to work in a fast-paced environment, and work collaboratively with Network, Engineering, Sales, Portfolio Management, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams to ensure proper development and management of services
• Must be an enthusiastic self-starter, able to work independently
• Proficiency with Microsoft Office Suite, Jira and Confluence is required

#LI-SS1

See more jobs at Brightspeed

Apply for this job