Job Description

Job Title: FIU Fraud Analyst

Job Location: Virginia/Works from Home, City, Virginia, United States of America

3 openings

Work Schedule 8:00 am – 5:00 pm /9:00 am- 6:00 pm /10:00 am – 7:00pm
Position Description:

 The FIU Fraud Analyst (“Analyst) is responsible for the daily operational deployment of the Bank’s comprehensive fraud prevention program, using various systems to analyze, detect, and prevent fraud. The Analyst will monitor for potentially fraudulent activities across multiple transaction types to include, but may not be limited to, Wires, ACH, Check, Deposit, Online Banking, Card. This position is essential to protect the enterprise from financial loss stemming from internal / external fraudulent behaviors. The Analyst will provide customer service to internal and external customers, investigation of potential fraud, documentation of fraud related alerts, and escalation of confirmed fraud cases.

Position Accountabilities:

• Investigate internal and external fraud events perpetrated against organization, its applicable non-bank affiliates subsidiaries, and stakeholders.
• Research and analyze high risk transactions to identify possible cases of fraud.
• Document and decision complex alerts and cases to identify reportable suspicious activity.
• Conduct customer outreach as needed to determine evidence of fraud.
• Conduct analysis of data output to detect fraud patterns and trends.
• Serve as a point of contact for internal customers with general questions or concerns about fraud.
• Provide timely investigations and follow up to fraud alerts based upon established SLAs.
• Distribute pertinent information to departments throughout organization that may be affected by current Fraud trends.
• Other responsibilities may be assigned at the discretion of the Fraud Prevention and Detection Manager.

Organizational Relationship:

• This Assignment reports to the Fraud Prevention and Detection Manager.

Qualifications

Education & Experience:

• High School diploma or equivalent required. College degree preferred
• Certification as a fraud professional (CAFP and/or CFE) preferred
• Must have 2 or more years of banking, business, Fraud, BSA, or criminal justice related experience.

Knowledge & Skills:

• Customer Service, Branch, Check, Zelle and ACH Fraud experience a plus
• Excellent interpersonal communication skills, both written and verbal
• Ability to work independently as well as in a team environment
• Detail oriented with strong organizational skills
• Ability to prioritize and meet deadlines
• Strong time management skills driven by a sense of urgency for resolution
• Decision making and problem-solving capabilities based on analytical data
• Superior customer service skills.

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