EquipmentShare is Hiring a Equipment Technical Trainer
EquipmentShare is searching for a Equipment Technical Trainer for our corporate office in Columbia, MO, with the opportunity to work remotely, to support our team as the department continues to grow.This position would be responsible for developing, coordinating, scheduling, updating and maintaining branch and/or regional/district training programs, calendars, records and personnel. Serve as an example and resource to ensure EquipmentShare maintains and recruits the highest quality service workforce in the industry.
Primary Responsibilities
- Perform job duties in accordance with EquipmentShare’s vision, mission, and values.
- Establish and maintain professional relationships with internal departments & rental/retail markets across the organization.
- Manage time effectively to ensure training, assignments, and special projects are done on time.
- Maintain expert-level knowledge of the various OEMs owned & maintained by EquipmentShare.
- Establish and maintain professional relationships with each of the OEMs within the EquipmentShare fleet.
- Serve as lead trainer and host for Equipment Technical Training courses, complete necessary train-the-trainer certifications
- Ensure all attendance and certification records for training are given to the appropriate personnel to be added to EquipmentShare’s Data Asset Management System (DAMS).
- Communicate training and course schedules, availability, requirements, due dates, and completions to learners, internal managers, and external managers.
- Assist in promoting EquipmentShare University and other EquipmentShare resources
- Monitor the technical.training@equipmentshare.com email account to help provide prompt support.
- Monitor and support Slack channels, ES-Ops pages, and other means of communication to identify and meet employee and branch training needs.
- Develop a thorough knowledge of all diagnostic equipment available to EquipmentShare.
- Develop training resources in the support of a Tier-based training program.
- Ensure all tooling purchased by EquipmentShare is properly cataloged and tracked within AssetTiger, T3 and/or equivalent library system.
Why We’re a Better Place to Work
- Competitive salary.
- Medical, Dental and Vision coverage for full-time employees.
- 401(k) and company match.
- Generous paid time off (PTO) plus company paid holidays.
- Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).
- State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
- Seasonal and year round wellness challenges.
- Company sponsored events (annual family gatherings, happy hours and more).
- Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
- Opportunities for career and professional development with conferences, events, seminars and continued education.
About You
Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change.
Skills & Qualifications
- A passion for helping others and a willingness to go the extra mile in providing exceptional customer service.
- Highly motivated self-starter with a strong, positive work ethic to contribute to the vision of Advanced Solutions and EquipmentShare as a whole.
- Strong organizational skills.
- Attention to detail and accuracy with the ability to quickly identify process break-downs.
- Strong time-management and communication skills.
- Ability to leverage technology to improve communication and efficiency.
- Ability to multi-task and maneuver through various programs and applications while providing timely and superior service to internal and external customers.
- Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive.
- Ability to work on a team.
- Ability to proofread and edit written content.
- Ability to acquire new skills in a proficient manner.
- Ability to use diplomacy and tact when handling problems.
- Ability to work quickly and think logically, especially under pressure.
- Ability to be flexible and adapt to change in a positive manner.
- Ability to travel to support the growth of the training plan.
- Factory Aerial and/or Earthmoving training certificates preferred. 5 years minimum industry technician work experience.
- Must be able to perform hands-on training duties at EquipmentShare locations.
EquipmentShare is an EOE M/F/D/V