Job Description
We are currently in search of a dynamic and motivated individual to become a valued member of our Customer Service Representative team. This role is part-time, with an expected commitment of approximately 25-29 hours per week. This position is 100% remote and candidate must be in Ontario.
- As the first point of contact in a customer service role, respond promptly to general phone and email inquiries, offering solutions in a timely and professional manner.
- Deliver outstanding customer service while fostering positive relationships with clients.
- Ensure the precision of customer information updates and verifications, overseeing additional Excel tracking sheets and internal database management.
- Collaborate effectively with managers and team members, facilitating communication regarding client data and confirming information as required.
- Undertake special projects and fulfill other duties as assigned.
As part of your responsibilities, you will need to manage credit card information. Metroland Media adheres to PCI compliance standards and mandates individuals in this position to undergo PCI training to ensure secure and compliant handling of cards.
Qualifications
- Post-Secondary Education in any relevant field or its equivalent.
- Demonstrate a minimum of 2+ years of experience in a Customer Service environment.
- Exhibit proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Display strong written and verbal communication skills, coupled with attentive listening abilities.
- Showcase exceptional customer service skills, including the ability to effectively handle challenging and demanding clients.
- Demonstrate strong administration skills, ensuring accurate updating and maintenance of information.
- Capable of taking initiative and working autonomously with minimal supervision.
- Thrive in a fast-paced, deadline-driven environment, maintaining strong attention to detail.
- Display effective organizational skills, adept at managing time and prioritizing tasks efficiently.
- Uphold the ability to handle confidential information with discretion and professionalism.
BENEFITS
- Extended health care
- Employee Assistance Program
- CAAT Pension Plan
SALARY:Ontario Minimum Wage: $16.55 + incentive structure
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