Responsibilities:
Develop and maintain strong relationships with key accounts, understanding their needs and identifying opportunities for growth.
Collaborate with internal teams, including sales, marketing, and delivery, to identify opportunities for cross-selling and upselling.
Drive revenue growth by effectively communicating the value proposition of additional products and services to customers.
Analyze customer data and trends to identify areas for improvement and develop strategies to maximize account growth.
Provide regular reports and updates to senior management on account performance and growth initiatives.
Stay up-to-date on industry trends and best practices in customer advocacy and sales techniques.
Requirements:
Bachelor's degree in Engineering, MCA/MCS. MBA is a plus.
At least 5 years experience in a customer advocacy or customer success manager role, preferably within a technical or B2B environment.
Should have experience of handling multiple accounts and growing them.
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
Demonstrated ability to meet and exceed targets and KPIs.
Excellent analytical skills, with the ability to interpret data and draw actionable insights.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Proficiency in CRM software.
Passion for driving customer success and achieving business growth targets.
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