Job Description

Description - External

Searching for a place to make your mark? Every great team depends on the individual contributions of its members – the skills, talents and the passion that each team member brings. At Citizens, we’re building a workforce of top achievers committed to our company’s mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.

Citizens’ Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service. Our Values are public service, integrity, respect, responsiveness and sound judgment. We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the citizens of Florida.

At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!

JOB SUMMARY:

This position provides exceptional customer service utilizing the telephone; responding to the questions and concerns of internal and external customers. This position will evaluate basic policy changes and other miscellaneous basic underwriting activities. Bilingual candidates are highly desirable.

ESSENTIAL FUNCTIONS:

• Effectively respond via the telephone to concerns of both internal and external customers. Take ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed. Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed.

• Process basic underwriting endorsements and/or policy changes within approved authority level and perform transactions according to latest corporate standards, manual rates, guidelines and procedures
• Review various supporting documents for compliance with departmental guidelines, which may include gathering and forwarding information to other areas for handling or consideration.

• Perform specialized functions and projects in accordance with departmental rules and regulations.

Qualifications

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Proficient in MS Office: Word, Outlook & Excel
• Maintains a working knowledge of the Manual of Rates, Rules and Procedures.
• Effective written and verbal communication skills
• Ability to obtain, organize and present information
• Ability to handle multiple tasks as assigned
• Ability to interpret policies and procedures
• Ability to interpret basic insurance coverage

REQUIRED EDUCATION AND EXPERIENCE:

• Associate/Technical Degree OR 2 years relevant experience, OR a combination of both college and experience equivalent to 2 years.

AND

• 1 or more years of experience in insurance underwriting operations (such as a call center, agency support, etc.)

PREFERRED QUALIFICATIONS:

• 220, 440, 520/620 License
• Bi-lingual in Spanish and English
• Knowledge of Property/ Casualty Insurance operations and common policy elements
• Bilingual Candidates

PHYSICAL REQUIREMENTS: This position requires the ability to sit for long periods of time, hear and converse over the telephone, and key frequently on a computer (4 or more hours per day).

SCHEDULE: Training for this position is four weeks with working hours of 8:00 a.m. - 5:00 p.m. After training, the schedule will be Monday through Friday from 8:45 a.m. - 5:30 p.m.

We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.

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