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Citizens Property Insurance


Citizens was created by the Florida Legislature in August 2002 as a not-for-profit, tax-exempt, government entity to provide property insurance to eligible Florida property owners unable to find insurance coverage in the private market. Citizens is funded by policyholder premiums; however, Florida law also requires that Citizens levy assessments on most Florida policyholders if it experiences a deficit in the wake of a particularly devastating storm or series of storms. Citizens operates according to statutory requirements established by the Florida Legislature and is governed by a Board of Governors. The board administers a Plan of Operation approved by the Florida Financial Services Commission, an oversight panel made up of the Governor, Chief Financial Officer, Attorney General and Commissioner of Agriculture.

Citizens Property Insurance is hiring a Remote Claims Principal - Litigation (Corporate Rep- Field) Remote in Florida Only

Job Description

This position is responsible for providing corporate representative testimony on behalf of Citizens by signing affidavits, attending hearings, testifying in depositions and at trial for litigated matters. Duties may also include attending mediations, site inspections, managing defense counsel performance and providing oversight to litigated matters.

ESSENTIAL FUNCTIONS:THE FOLLOWING ARE THE USUAL, BASIC, AND ESSENTIAL FUNCTIONS OF THE POSITION. THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED.

  • Models ethical behavior and executes job responsibilities in accordance with Citizens core values, ethics, and information protection policies.
  • Attends and represents Citizens as its corporate representative (or other representative capacity) at depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Defend, negotiate and/or settle claims in accordance with CPIC Litigated BCP’s.
  • Assist Management with the creation of strategic initiatives and the implementation of core litigation defense. Must become proficient in all Citizens insurance policies and coverages.
  • Monitor assigned lawsuits and oversees the timely disposition of litigated claims. Document all relevant information in the electronic claims management system. Maintain effective diary management system to ensure that assigned claims are handled timely.
  • Conducts coverage analysis based on application of policy information, facts, or allegations of each case. Verifies the nature and extent of property damage by obtaining and reviewing appropriate records and damages documentation.
  • Participate in CAT response, training, and other duties as assigned or with other business units as needed. May coach, counsel, or train less experienced staff, may also direct the work of others, may provide input regarding performance management, goal setting and review process. Provide oversight and direction of contingent workers. 

Qualifications

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge of legal procedures and practices.
  • Proficiency with Microsoft Office products required, internet research tools preferred.
  • Knowledge of Florida Rules of Civil Procedure and Florida Rules of Evidence, especially as related to corporate representative depositions.
  • Knowledge of P and C claims litigation.
  • Proficiency in homeowners’ insurance policies and coverage.
  • Effectively communicate and summarize complex lawsuits.
  • Research, analyze, and evaluate insurance policy contracts and state statutes as applicable to litigated claims.
  • Demonstrated ability to research, conduct proactive investigations and negotiate successful resolutions.
  • Ability to work independently in a fast-paced environment, meet deadlines and manage changing priorities effectively.
  • Results driven with strong problem solving and analytical skills.
  • Ability to testify in legal proceedings.
  • Overnight travel may be required as necessary.
  • Display exceptional organizational and multi-tasking skills including excellent writing skills.
  • Flexibility to work nontraditional hours when preparing and attending trials, hearings, and depositions.
  • Demonstrated customer service focus/superior customer service skills.
  • Excellent communication skills and ability to interact on a professional level with internal and external personnel including agents, policy holders, Claims unit personnel, external and internal stakeholders, and others in a courteous and professional manner.
  • Collaborative partner: ability to contribute to a positive work environment.
  • Effective negotiator.

REQUIRED EDUCATION AND EXPERIENCE:

  • High School Diploma or the equivalent.
  • Bachelor’s degree OR 4 years relevant experience, OR a combination of college education and relevant experience equivalent to 4 years.

AND

  • Ten (10) or more years of litigation experience handling claims relating to P&C claims with 5 or more years of relevant experience as a corporate representative or similar capacity.

OR

  • Juris Doctor (JD) and 5 or more years of litigation experience handling claims relating to P&C claims, including experience with taking and defending depositions along with jury trial experience.

PREFERRED QUALIFICATIONS:

  • JD preferred.
  • 7+ years of experience acting as a Corporate Representative or similar capacity; property and casualty segment preferred.
  • Proficiency in all Citizens insurance policies and coverages.
  • Experience with Xactimate products preferred.  

PHYSICAL REQUIREMENTS:

This position requires the ability to sit, hear, converse over the telephone and key frequently on a computer for long periods of time (4 or more hours per day). Position may require the ability to be mobile, operate a motor vehicle, climb roofs, and inspect homes including attics and crawl spaces. This position may require occasional overnight travel during catastrophe response and may be required to work for extended periods of time to include after standard business hours in addition to weekends and holidays during catastrophe response, or as needed.

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Citizens Property Insurance is hiring a Remote Bi-lingual Customer Service Rep I (Call Center)

Job Description

Description - External

Searching for a place to make your mark? Every great team depends on the individual contributions of its members – the skills, talents and the passion that each team member brings. At Citizens, we’re building a workforce of top achievers committed to our company’s mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.

Citizens’ Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service. Our Values are public service, integrity, respect, responsiveness and sound judgment. We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the citizens of Florida.

At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!

JOB SUMMARY:

This position provides exceptional customer service utilizing the telephone; responding to the questions and concerns of internal and external customers. This position will evaluate basic policy changes and other miscellaneous basic underwriting activities. Bilingual candidates are highly desirable.

ESSENTIAL FUNCTIONS:

  • Effectively respond via the telephone to concerns of both internal and external customers. Take ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed. Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed.
  • Process basic underwriting endorsements and/or policy changes within approved authority level and perform transactions according to latest corporate standards, manual rates, guidelines and procedures
  • Review various supporting documents for compliance with departmental guidelines, which may include gathering and forwarding information to other areas for handling or consideration.
  • Perform specialized functions and projects in accordance with departmental rules and regulations.

Qualifications

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Proficient in MS Office: Word, Outlook & Excel
  • Maintains a working knowledge of the Manual of Rates, Rules and Procedures.
  • Effective written and verbal communication skills
  • Ability to obtain, organize and present information
  • Ability to handle multiple tasks as assigned
  • Ability to interpret policies and procedures
  • Ability to interpret basic insurance coverage

REQUIRED EDUCATION AND EXPERIENCE:

  • Associate/Technical Degree OR 2 years relevant experience, OR a combination of both college and experience equivalent to 2 years.

AND

  • 1 or more years of experience in insurance underwriting operations (such as a call center, agency support, etc.)

PREFERRED QUALIFICATIONS:

  • 220, 440, 520/620 License
  • Bi-lingual in Spanish and English
  • Knowledge of Property/ Casualty Insurance operations and common policy elements
  • Bilingual Candidates

PHYSICAL REQUIREMENTS: This position requires the ability to sit for long periods of time, hear and converse over the telephone, and key frequently on a computer (4 or more hours per day).

SCHEDULE: Training for this position is four weeks with working hours of 8:00 a.m. - 5:00 p.m. After training, the schedule will be Monday through Friday from 8:45 a.m. - 5:30 p.m.

We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.

 

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