Job Description
As an IT Support Consultant you are the first point of contact for our customers on IT and Business Application related questions for our solutions.
What you will do:
- Process and solve cases incidents and service requests in a timely and qualitative way;
- Investigate, process and document application problems passed to the Application Support team;
- Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigations;
- Handle customer escalations, taking ownership of complicated issues and keep customers updated of progress at all times.
Qualifications
Qualifications
- Motivation to learn and explore
- Fluent English andDutch
- Problem solving skills
- Interest in new technologies
- Customer Focus
Nice to have powers:
- Knowledge of SQL is an advantage
- Knowledge of Unit4 ERP / Unit4 Business World / Agresso
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