NOTE: THIS POSITION IS TO JOIN AS W2 ONLY.

ServiceNow Administrator

Location: Columbia, MD (REMOTE)

Contract to Hire

• Platform Administrator
• A technical resource who performs the day-to-day administration of the platform
• Maintains the stability and usability of the platform across production and nonproduction environments
• Performs application maintenance to include performance monitoring and error identification and remediation
• Manages support for incidents
• Leads upgrade planning and execution
• Manages instance security: user/group access, administration, access control lists. etc.
• Provides configuration assistance to developers

Note: Platform administrators may or may not be designated as a customer admin. Customer admins have slightly higher privileleges in Now Support so they can activate plugins, administer an upgrade, create support tickets with ServiceNow and more.