Job Description
Position Summary
The Sr. Application Administrator maintains, monitors, and supports multiple software systems and applications used within the organization. Will function as the primary support resource of systems and/or applications with concurrent users. Responsible for the configuration and customization required to meet the needs of the organization and user base. Ensures application control, integrity, and accessibility via problem-solving, testing, and debugging. Develops and maintains documentation for application access, usage, workflows and procedures. The position is best filled by an energetic, self-motivated individual with a passion for technology, innovation, and problem-solving.
Responsibilities
- Ownership: Serve as the owner of and subject matter expert for multiple applications including but not limited to The Autodesk Construction Cloud, Revit, AutoCAD, Plant3D, Navisworks, Bluebeam, etc.
- Application Management: Manage, install, configure, and maintain a wide range of applications and systems (see above), ensuring optimal performance and availability. Including user management.
- Platform Support: Being the escalation point for trouble shooting from tier one support for multiple platforms as mentioned above.
- Security: Implement and maintain security measures to protect applications and systems from threats and vulnerabilities.
- Monitoring and Optimization: Monitor system performance, identify bottlenecks, and implement optimizations to enhance overall efficiency.
- Patch Management: Keep all applications and systems up-to-date with the latest patches and updates to ensure security and stability.
- Documentation: Create and maintain detailed documentation, including system configurations, procedures, and troubleshooting guides.
- Collaboration: Collaborate with cross-functional teams, including developers, network administrators, and database administrators, to ensure seamless integration and operation of applications.
- Problem Resolution: Respond to and resolve application-related incidents and problems in a timely manner, escalating issues when necessary.
- Capacity Planning: Conduct capacity planning and make recommendations for scaling applications and systems to meet future demands.
- Compliance: Ensure applications and systems adhere to industry regulations and compliance standards.
- Training and Mentorship: Provide guidance and mentorship to junior administrators and support staff.
- Development: When external development is required, oversee all aspects of the development project.
- Travel: As needed to meet the needs of the position, which includes professional development opportunities.
- WORK MODE - Position can be remote but must be US based.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- More than eight (8) years of experience in application administration, with a strong focus on supporting multiple platforms and systems.
- Proficiency in specific technologies or tools relevant to CRBs software stack.
- Strong understanding of security best practices and experience implementing security measures.
- Excellent problem-solving and troubleshooting skills.
- Effective communication and interpersonal skills.
- Proven ability to work independently and collaboratively in a team environment.
- Experience with [specific industry regulations or compliance standards relevant to CRB].
- Relevant certifications (e.g., Microsoft Certified: Azure Administrator, AWS Certified SysOps Administrator, etc.) a plus.
- Experience with the Autodesk AEC family of products is required.
- Experience with programming and/or regular expressions is preferred.
- Experience with database design principles and management is preferred.
- Understanding of engineering deliverables, documentation methods, and integrated project execution is preferred.
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