Job Description
The I.T engineer will be responsible for implementing and maintaining technology solutions to support and enhance the organization’s technology infrastructure, systems and processes.
Key Duties and Responsibilities
- Provide technical assistance and support end-users with software, hardware, network, or any connectivity issues
- Troubleshoot and diagnose technical issues and work to find a solution
- Responsible for installing and configuring hardware and software for end-users, ensuring that everything is set up correctly and working properly
- Maintain computer systems, including updating software, managing backups and performing regular maintenance tasks
- Keep detailed records of all technical issues, including how they were resolved, to help identify patterns and prevent future problems
- Ensure the security of computer systems, including managing user accounts, monitoring for potential security breaches and implementing security controls.
Qualifications
- Graduate of any IT course or equivalent.
- Minimum of 5 years of hands-on experience in IT Engineering or end-user computing management
- Expert Knowledge of end-user computing technologies (i.e desktop, laptop, tablet, mobile devices, printers, etc), operating systems (i.e windows, OSX, Android, iOS, etc), and configuration management systems (i.e Active Directory, SCCM, LANDesk or similar tools, etc)
- Experience with work management tools such as Service NOw, Manage engine, Jira or similar tools.)
- Extensive knowledge of common, industry-leading endpoint configuration methodologies, with awareness of when and how to rely on them.
- Any IT-related certification is a plus.
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