Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

We are looking for a Jr. Program Managerto join us as we build cutting-edge technology solutions!  This is your opportunity to be part of a team that is committed to delivering best-in-class service to our customers.  

Responsibilities: 

• Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities. 
• Present and explain proposals, reports, and findings to clients and internal stakeholders. 
• Assist in recruiting employees, assigning, directing, and evaluating their work, and overseeing staff competence development. 
• Analyze technology, resource needs, and market demand to plan and assess project feasibility. 
• Drive regular rhythm with engineering teams and provide daily support for managing delivery of project tasks, activities, milestones, and resources. 
• Develop, maintain, and manage project requirements, plans, timeline, issues, risks, and challenges.
• Cultivate relationships with stakeholders and other demand planning & supply chain organizations to ensure seamless execution of project strategies. 
• Collaborate with cross-functional stakeholders to achieve alignment on project targets and reporting. 
• Develop visualization tools and dashboards for key metrics using Excel, Power BI, or similar tools. 
• Manage team operations, including scheduling and facilitating meetings, defining team rhythm of business, and forecasting resourcing needs. 
• Write, draft, and release communications via newsletters or other channels. 
• Manage multiple concurrent features, user stories, or workstreams. 
• Drive program from ideation through delivery, engaging with leadership as necessary to communicate project objectives and progress. 
• Manage knowledge base and contribute to continuous improvement of communications processes. 
• Handle space management, centralize new hire onboarding, and order equipment processes. 
• Coordinate space management and event logistics with multiple stakeholders. 
• Create and track purchase orders and plan spending. 
• Proactively plan, coordinate, and schedule meetings. 
• Organize monthly, quarterly, and annual events. 
• Reconcile and submit expenses, manage discretionary budget reports. 
• Serve as a backup to admins on leave. 
    

Qualifications: 

• Excellent verbal and written communication skills to all levels, including executive. 
• Strong problem-solving skills and attention to detail. 
• Ability to work independently and manage one’s time effectively. 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other business intelligence and visualization tools (Power BI, SharePoint).
• Experience in project management or program coordination, with the ability to manage multiple projects simultaneously.
• Knowledge of UI/UX design and strategy for online platforms (retail + Ecomm) preferred.
• Familiarity with Microsoft 365, Office 365, Azure DevOps, or similar technologies preferred.
• Ability to collaborate effectively across multiple teams and stakeholders with varying priorities.   

Education/Experience: 

• Bachelor's degree in business administration, computer science, engineering, supply chain, information technology, or related field. 
• 2-4 years of experience in program management, project management, or related roles. 
• PMI or PMP certification preferred. 
• 0-2 years of experience required. 

Salary Range 

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $75,000 to $80,000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. 

Equal Opportunity Employer 

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com 

Blueprint believes in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

• Medical, dental, and vision coverage 
• Flexible Spending Account 
• 401k program 
• Competitive PTO offerings 
• Parental Leave 
• Opportunities for professional growth and development 

Location:Remote  

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you joinone of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

We are looking for a Sr. Technical Program Managerto join us as we build cutting-edge technology solutions!  This is your opportunity to be part of a team that is committed to delivering best-in-class service to our customers.  

Responsibilities: 

• Track deployment schedules and prepare agendas for review meetings. 
• Facilitate deployment review meetings, capture notes, and action items. 
• Manage the calendar for all reviewers and facilitators, including holiday planning. 
• Provide feedback for process improvements and track incidents related to deployments. 
• Serve as the point of contact for queries from services in coordination with program leads. 
• Develop and execute comprehensive delivery plans by prioritizing deliverables, managing risks, and reporting status. 
• Identify and manage all dependencies across features and evaluate requirements to develop achievable execution plans. 
• Apply data-driven insights to develop KPIs, measure program effectiveness, and communicate with decision-makers. 
• Communicate goals with team members to motivate them to execute on time and at a high-quality level. 
• Identify product and process opportunities, drive improvements, and ensure adoption of improved support experiences. 
• Create and maintain process and procedure documentation and manage adherence to Azure DevOps (ADO) processes. 

Qualifications: 

• Years of Experience Required: 8-10 years of cumulative experience in the field. 
• Degrees or Certifications Required: BA/BS in Computer Science, MIS, or equivalent. 
• Skills and Attributes: Strong collaborative abilities, effective communication skills, proactive mindset, flexibility, commitment to deadlines, and maintaining work quality. 

Preferred Qualifications: 

• Demonstrated leadership experience on engineering programs from inception to implementation. 
• Action-oriented self-starter with the ability to deliver on ambiguous projects. 
• Experience in security or privacy compliance management and working in an Azure Cloud environment. 

Salary Range 

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $122,000 to $140,000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. 

Equal Opportunity Employer 

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com 

Blueprint believes in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

• Medical, dental, and vision coverage 
• Flexible Spending Account 
• 401k program 
• Competitive PTO offerings 
• Parental Leave 
• Opportunities for professional growth and development 

Location:Remote 

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

We are looking for a Technical Program Managerto join us as we build cutting-edge technology solutions!  This is your opportunity to be part of a team committed to delivering best-in-class service to our customers.  

In this role you will lead the success of our products through strategic planning, efficient execution, and effective communication. The ideal candidate will have a proven track record in product management, strong communication skills, and the ability to lead cross-functional teams to deliver impactful solutions. This role offers the opportunity to make a significant impact on our organization's success by defining and driving the roadmap of our products and features. 

Responsibilities: 

• Build and manage partnerships with business and engineering stakeholders across multiple organizations. 
• Define and drive the delivery of engineering solutions to enable customer success teams to achieve business goals. 
• Drive semester and sprint planning to build a roadmap of product/features and successfully deliver features. 
• Define and measure product feature success metrics to drive features with business value. 
• Effectively communicate product plans, progress towards business goals, and status through reports and newsletters.
• Provide documentation, training material, and evangelize products and services to customers.
• Contribute to architectural discussions to drive the right technologies and solutions to build products with enterprise-grade experiences.
• Explore existing solutions within the company and establish partnerships to leverage those solutions to add value to customers.
• Lead and drive success criteria for products through OKRs, engagement metrics, and feature launches.   

Qualifications: 

• Bachelor’s degree in Business, Operations, Engineering, Finance, or related field preferred. 
• 3+ years of work experience in program management, product management, process management, process improvement, or equivalent experience. 
• Understanding of sales & go-to-market, partner ecosystem & cloud marketplaces strategy. 
• Experience working as a Technical Program Manager, Technical Product Manager, Business Planning, or Business Strategy in the technology industry. 
• Track record of driving business/product outcomes with objectives, key results, and data-driven decisions. 
• Ability to translate complex business opportunities into simple, marketable, and effective solutions. 
• Strong prioritization and strategic alignment skills in a matrixed organization. 
• Passionate, results-driven, and organized approach with attention to detail. 
• Ability to work cross-team in ambiguous and changing environments with excellent listening and partnering skills. 
• Storytelling skills and passion for delighting partners and stakeholders.

Accountabilities: 

• Obsess with partner experience and program capabilities needed to manage the partner's  ecosystem. 
• Plan, prioritize business needs, and drive strategic alignment to deliver MAICPP experience through engineering. 
• Envision and drive partner experience requirements to meet partner program changes, working with business teams and partners. 
• Measure business outcomes based on partner and field feedback and adjust program execution plans as needed. 
• Deliver success through collaboration, deep partnerships, and influence without authority across multiple stakeholders. 
• Effectively communicate at all levels, demonstrating impact and influence across different roles and organizations. 

Salary Range 

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $110,000 to $120,000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. 

Equal Opportunity Employer 

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com 

Blueprint believes in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

• Medical, dental, and vision coverage 
• Flexible Spending Account 
• 401k program 
• Competitive PTO offerings 
• Parental Leave 
• Opportunities for professional growth and development 

Location:Remote 

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

We are looking for a Jr. Technical Program Managerto join us as we build cutting-edge technology solutions!  This is your opportunity to be part of a team that is committed to delivering best in class service to our customers.  

In this role you will be coordinating projects, managing relationships, and driving operational efficiency. The ideal candidate should possess strong project management skills, exceptional communication abilities, and a deep understanding of IT technologies. By collaborating with internal and external stakeholders, the successful candidate will ensure project completion on time, contributing to the organization's overall success. 

Responsibilities: 

• Coordinate the configuration, release, and management of product updates through production environments, prioritizing customer experience. 
• Manage communication and scheduling between various teams to streamline release processes and mitigate risks. 
• Provide technical support and troubleshooting for content management tools, escalating issues with external teams when necessary. 
• Cultivate and maintain relationships with key customer stakeholders to understand business priorities and drive solution planning and delivery.
• Lead efforts to uncover customer priorities and opportunities, planning deliveries to increase deployment and adoption velocity. 
• Orchestrate delivery resources to facilitate value realization, driving operational health and leveraging support agreements to achieve customer goals. 
• Assist customers in achieving consumption milestones aligned with their priorities, tracking progress, and resolving blockers. 
• Implement and execute Agile processes for planning and daily activities of an IT engineering team. 
• Manage relationships and priorities across multiple teams within and external to the organization. 
• Drive operational efficiency by leveraging a solid understanding of IT technologies unique to the organization. 
• Provide a communications layer between IT-Ops and other departments, ensuring alignment and transparency. 
• Collaborate with cross-functional teams to manage intellectual properties across the organization, ensuring compliance and strategic planning. 
• Act as a central point of contact for inquiries and subscription service updates, handling all support requests related to business operations. 
• Manage communications through designated service desk aliases, classifying and validating issues reported by customers. 
• Collaborate with Subject Matter Experts to prioritize content and address customer and business partner incidents and inquiries. 
• Monitor industry trends and identify areas for process improvement, new processes, improved documentation, and enhanced communication. 
• Contribute to improving the quality of service, product documentation, marketing website content, and technical support guides. 

Qualifications: 

• Minimum 2 years of experience in release management, preferably with content management systems. 
• Minimum 2 years of project management experience, coordinating global releases. 
• Minimum 2 years of technical writing and documentation experience. 
• Minimum 2 years of experience with data analysis and reporting. 
• Minimum 2 years of experience with Azure DevOps or equivalent for reporting and tracking.
• Strong communication and collaboration skills.
• Bachelor's degree in Business, Computer Science, or related field preferred.
• Experience with cross-functional teams in a large enterprise corporation.
• Familiarity with reporting tools and spreadsheets such as PowerBI or equivalent.
• Prior experience in compliance support or strategy planning.
• Ability to work independently and deliver results in a high-paced environment.
• Detail-oriented with a focus on quality of work and meeting deadlines.   

Salary Range 

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $88,000 to $108,000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. 

Equal Opportunity Employer 

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com 

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

• Medical, dental, and vision coverage 
• Flexible Spending Account 
• 401k program 
• Competitive PTO offerings 
• Parental Leave 
• Opportunities for professional growth and development 

Location:Remote 

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

In this role, you will be part of a group of elite Technical Program Managers driving programs across LivePerson’s Global Product and Tech Unit.  You will be responsible for setting a high bar throughout the Product software development and deployment lifecycle, including design, development, documentation, testing, and operations. You will collaborate closely with the senior management, product managers, software developers, as well as numerous internal and external partners and stakeholders. The right candidate is self-directed, capable of working independently leading a large team of people in ambiguous environments to define deliverables, shape outcomes, and lead teams toward successful results. The candidate must be able to thrive in a flat, fast-moving environment that relies on lightweight processes to deliver a huge impact.

You will have end to end ownership - from defining the strategy, working with engineering to build the solution, and measuring metrics to monitoring progress across multiple LivePerson product and technology teams. You will provide direct visibility to senior leadership on all aspects of your programs on a regular cadence.

You will: 

In this role you willengage with an experienced cross-disciplinary staff to conceive, design and deliver high level:

• Manage a large-scale program for critical business initiatives (5-10+ vertical tracks, 3rd party vendors).
• Interact with internal, external and executive stakeholders often requiring political sensitivity.
• Projects consisting of multiple new technologies with many tiers and may require large scale organizational changes (e.g. site redesigns or migrations to new platforms)
• Responsible for creating and consolidating program timeline and communicating overall program health in a way that all levels of the organization can consume.
• Responsible for ensuring each vertical team understands the overall project objectives and timeline, and how their deliverables impact the overall program.
• Presents issues and risks formally to leadership and vertical tracks.
• Work collaboratively with cross-functional peers and senior leaders/stakeholders to program issues and drive mitigation plans.
• Creates and leads new and/or modified PMO processes and provides solutions to complex pain points within the organization. Challenges organizational processes that do not contribute to value delivery, and illustrates better process alternatives.
• Evangelizes the principals and business value of those practices throughout the organization.
• Actively participate in and contribute to the continuous improvement and evolution of processes, methodologies, and tools within the organization.
• Establish and implement processes which foster team collaboration, the exchange of diverse ideas and transparency at the organizational level.
• Track service levels (SLA) and schedule adherence, and ensure the individual stakeholder teams meet and exceed their performance targets.
• Work with remote teams to deliver supporting software and services in sync with launch timelines
• Work together with cross regional teams in the US, Germany, Israel, Poland and Ukraine to coordinate and deliver engineering products.
• Coordinate product deployments and releases management cycles, working with the field, CSMs, account teams and brands in all 3 regions (EMEA, NA and APAC)

You have:

• Master/Bachelors in Computer Science / Engineering or equivalent professional experience
• 7+ years of relevant work experience in technical program/project management leading cross-team programs
• 7+ years of experience defining projects, collecting requirements, writing detailed functional specifications, coordinating efforts to scope, schedule, and deploy new features sets
• Experience managing projects across cross-functional teams, building sustainable processes, and coordinating release schedules
• Experience analyzing cost/benefit of feature selection
• Experience with distributed system applications 
• Having knowledge on the Generative AI, Large language models and AI space would be an added advantage to this role.
• Being customer-obsessed 
• Strong communication, writing, and organizational skills
• Last but not least, be somebody who enjoys working with multiple teams and multiple stakeholders, is customer-centric, and feels strongly about building good software as well as making software achieve its operational goals.

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Native AI learning
• Additional: Food Vouchers, monthly phone and internet allowance.
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.