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A selection of jobs from the previous newsleterrs.

Stratosphere Technical Consulting is hiring a Remote Pega Lead Business Architect

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Stratosphere Technical Consulting is hiring a Remote Pega Senior Business Architect

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Onit is hiring a Remote Development Manager

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Razorhorse Capital is hiring a Remote Business Operations Analyst

Why You’ll Love this Job

We are a rapidly growing group with a high-performance team and magnetic culture. You will work at the intersection of technology, data, and business processes to solve complex problems every day and create a meaningful impact on our business.

Who We Are

Razorhorse provides financial services to a world-class client roster of Private Equity firms and Software Companies. Since inception, we have been virtual with colleagues across 15 countries and have developed a culture and invested in the tools that make virtual work seamless.

Key Responsibilities

  • Partner with executives and multi-functional teams on ad hoc projects
  • Craft analyses that help surface and resolve core business issues
  • Maintain our systems and processes and help gather insights based on periodic reporting of our operations
  • Be the custodian of our tech stack and our CRM system, organising and enhancing it over time
  • Help negotiate and manage contracts with our vendors for technology purchase
  • Develop regular reporting that tracks overall business health and performance
  • Monitor and report on database quality and improvements

Why we will love you

  • Strong working knowledge with data in CRM (preferably Salesforce), Datawarehouse, BI analytics tools and SQL
  • Ability to maintain and run recurring tasks and periodic reporting to management
  • Extreme ownership mentality and strong project management skills
  • Strong analytical and problem-solving skills
  • Fast learner
  • Bias for action and moving quickly
  • Excellent written and verbal communications skills
  • 2 - 3 years of experience in Business Operations / Strategy and/or Finance

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10d

Business Affairs Manager

Publicis SapientNew York, NY, Remote

Publicis Sapient is hiring a Remote Business Affairs Manager

Job Description

Our preference is to have this role be a based in our NYC office working a hybrid schedule 3 days in the office.  We are open to considering fully remote candidates for well-qualified candidates based in other locations. 

Job Description/Position Summary

A Business Affairs Manager plays an integral role supporting creative development and integrated productions, including broadcast, print, experiential and digital projects. This person is a team player with a creative mind, an ability to work in a fast-paced creative environment and an extensive understanding of the production process from conception and bidding to final delivery.

RESPONSIBILITIES

Creative & Production:

  • Manage third party rights and clearances
  • Partner with BA leads and agency legal on contract challenges, release standardization and updates, and templates.
  • Partner with legal and BA leads on deck reviews and preliminary trademark searches
  • Work with insurance and risk management to evaluate production and contract challenges
  • Partner with production and other stakeholders to track and manage active agency production jobs
  • Partner with producers to review and advise on AICP and other bidding documents
  • Partner with finance and production to finalize client estimates and caveats prior to Client signature
  • Create and issue award documents including vendor agreements, insurance, licensing and talent agreements and vendor purchase orders
  • Work with Producers and Finance on various production budgets and actualizations
  • Create AD-IDs for clients and support traffic, as needed

Talent, Music, and Licensing

  • Advise on the SAG-AFTRA and AFM (if applicable) agreements, including waivers, interpretations, regulations and best practices
  • Advise agency teams and clients on non-union (if applicable) best practices, employment guidelines and other considerations.
  • Estimate talent session and usage fees, and all other talent and music related costs of production and usage
  • Manage full talent cycle including talent contracts, session reports and final casts, . session, holding fee, and usage payments, and renegotiations in compliance with SAG/AFTRA/ACTRA and AFofM guidelines (when applicable).
  • Draft and negotiate various third-party agreements, including music, footage and images, artwork and recognizable structures, apps, and other third-party rights
  • Support influencer, celebrity talent, music, and IP sourcing and negotiations

Qualifications

  • 3-6 years' experience in advertising business affairs
  • Must have SAG experience
  • Experience with contract negotiations with clients and third parties
  • Strong oral and written communication skills
  • Strong interpersonal skills
  • Strong attention to detail and ability to juggle multiple projects at once
  • A passion for helping teams create their very best work in the smartest way possible
  • A passion for creativity

 

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Apex Clean Energy is hiring a Remote Development Manager

Job Description

At the direction of the Regional Lead, the Development Manager will manage the activities required to develop utility-scale wind and/or solar energy projects. In this role, you must possess the experience and skills required to lead multi-million-dollar infrastructure projects, preferably related to renewable energy projects. The position’s work scope will encompass and support the entire life cycle of a project from early-stage development to construction, including siting, land management, interconnection and transmission, environmental permitting, engineering, and land use permitting.

Our ideal candidate will come into this role with a genuine passion for renewable energy, education in a related field, and at least 3 years of project development experience (preferably utility-scale energy project development experience). Our ideal candidate has a solid track record of exemplary teamwork and enjoys working on a dynamic and diverse cross-departmental team. You understand how to drive projects through key development milestones and can do so largely independently. You can interpret the technical intricacies, are proficient at negotiating contracts, and have no problem organizing, planning, and meeting deadlines for large multi-faceted projects. Our ideal candidate is a personable self-starter who loves to be involved in the project and field work, seizes the opportunity to collaborate with colleagues, and thrives in an environment that requires flexibility and adaptation to constant change, shifting demands, and moving timelines.

In this role, you will lead community and client relationships throughout the development process, and you'll work together with our internal teams at every stage to help us successfully get our projects across the finish line. In addition to strategic project management and demonstrated technical acumen, the ideal candidate will have the ability to effectively communicate with a high level of precision and integrity to internal and external stakeholders presenting coherent arguments using facts and fact-based opinions following detailed research and analysis.

Our projects are located across the United States, from Maine to Florida and from Virginia to the West Coast. Our Project Development Department is split into 6 regionally-based teams, each team responsible for the development of a number of utility-scale wind and solar projects. The specific location of the projects you will work on are dependent both on our need as a company and your location. We love having developers work from our headquarters in Charlottesville, Virginia and are open to sensible work locations in or nearby project areas of interest. We are always looking for great talent to join our Project Development Team so we encourage you to apply! 

  • Hours: Full Time
  • Type: Exempt
  • Department: Project Development
  • Travel: 40-50%
  • Office Location: Denver, CO

Primary Responsibilities: 

The Development Manager is responsible for overseeing the lifecycle of the implementation of renewable energy projects. This includes:  

  • Manage and lead the development process of utility-scale wind and/or solar energy projects in your assigned region
  • Represent Apex with federal, state and local officials, regulators, utilities, RTOs, and other stakeholders throughout the project development process
  • Oversee and manage state, federal, and local permitting efforts and approval processes for utility-scale electric generation projects
  • Manage the preparation and delivery of permitting documentation
  • Interpret technical engineering and environmental reports and studies to determine project impact and pertinence towards application requirements
  • Provide reports to management including updates on project status and changes to regulations
  • Manage project financial models, project design and generation interconnection activities
  • Lead landowner lease negotiations and relationships in projects involving large numbers of landowners
  • Help to coordinate the project interconnection process
  • Compilation and analysis of data for project stakeholders and partners
  • Organize and supervise project budget, schedule and proforma
  • Support the negotiation of power purchase and asset agreements
  • Develop and execute project marketing strategy in close collaboration with our Public Affairs Team
  • Oversee project consultants: environmental, engineering, transmission, etc.
  • Work cross-departmentally to maintain clear communication and smooth collaboration at all stages of the project development process
  • Travel to project site locations and attend stakeholder meetings

Qualifications

To succeed as a Development Manager at Apex Clean Energy, you’ll need to display excellence within the following criteria:

  • Undergraduate degree in development related field with a strong academic record
  • 3+ years of project development experience; direct utility-scale wind or solar development experience strongly preferred
  • Solid track record in project management and contract negotiations
  • Knowledge of commercial wind & energy storage markets
  • Understanding of renewable energy financing options and project financial models
  • Experience with county and state permitting processes
  • Demonstrated ability to work collaboratively within and lead multi-disciplinary teams while earning buy-in from team members to ensure on-time and on-budget delivery of projects
  • Experience managing land agents and/or independent contractors
  • Strong organization skills and ability to handle time to meet frequently changing deadlines in a rapidly changing environment
  • Strong work ethic and ability to productively take ownership of projects while communicating collaboratively throughout the project’s life cycle
  • Adept at problem-solving
  • Articulate with the ability to lead and assist with management, client, and public presentations
  • Exceptional planning and organizational skills
  • Exceptional written and oral communication skills
  • Strong passion for renewable energy
  • Exemplary standards of safety, honor, ethics, quality, communication, and productivity
  • Willing and able to travel 40%-50% 
  • Driving is an essential function of this job. This position must possess and maintain a current, valid driver license
  • Willing to work from Denver, CO or surrounding area

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Remote is hiring a Remote Senior Manager, Website Operations

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

The Marketing team is the engine that powers Remote's expansion. Through product marketing, performance marketing, events, communications, campaigns, and content, our team tells the world about Remote to bring in revenue and establish Remote as the international leader in global HR and remote work.

Join Remote's Content & SEO team as a Senior Manager, Website Operations. In this role, you will collaborate directly with the Director of Content & SEO to uphold and enhance the operational excellence of our website. As a key leader, you will strategically guide our website sprint processes, ensuring close collaboration with the growth engineering and design teams to execute our ambitious website roadmap effectively.

What you bring

  • Experience: Extensive experience in managing complex website roadmaps, demonstrating a robust blend of creative insight and technical expertise.
  • Leadership Skills: Proven leadership in managing web operations teams, fostering a culture of innovation and strategic thinking.
  • Collaboration: Strong capability to lead and integrate efforts across diverse functional teams, ensuring that all perspectives are harnessed to achieve business objectives.
  • Technical Knowledge: In-depth understanding of web architecture, advanced website management practices, and CMS platforms, with a preference for experience in Contentful.
  • Communication: Exceptional communication skills, with the ability to convey complex web strategies in a clear and engaging manner.
  • Project Management: Advanced project management skills, with a track record of delivering projects on time and within scope, managing both resources and timelines effectively.
  • Background: Experience in fast-paced or startup environments highly regarded. Remote and asynchronous work experience is beneficial.
  • Language: Fluency in English, both written and spoken.

Key Responsibilities 

  • Strategic Leadership: Direct the website sprint process, aligning website operations with broader company strategies and ensuring effective collaboration across technical and creative teams. Develop and maintain a forward-looking website strategy that prioritizes business goals, focusing on acquisition, conversion, and enhanced user experience.
  • Team Management: Build and manage the website operations team, mentoring staff and scaling the team as needed to support business growth and complex projects.
  • Roadmap Execution: Lead the continual development and execution of the website roadmap, ensuring projects are prioritized according to strategic business objectives and contribute effectively to user acquisition, engagement, and conversion.
  • Quality Assurance: Maintain the highest standards for all website updates and modifications, ensuring consistency with brand guidelines and technical precision.
  • Cross-Functional Leadership: Enhance team integration by working closely with content, SEO, development, and design teams, promoting a seamless fusion of content excellence and technical performance.
  • Problem Solving: Rapidly address and resolve any operational challenges, maintaining superior website functionality and user experience.
  • Advanced Project Management: Oversee complex projects, coordinating closely with project management staff and serving as a pivotal link among various departments to guarantee effective and timely delivery.

Practicals

  • You'll report to: Director, Content & SEO
  • Team: Content & SEO
  • Location: Anywhere in the World
  • Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equitypayalong with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

[This is a non-exempt position]. The base salary range for this full-time position is $77,850 USD to $116,800 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

  1. Interview with recruiter
  2. Interview with future manager
  3. Interview with team members (no managers present)
  4. Interview with team members (no managers present)
  5. Prior employment verification check 

#LI-DNP

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
  • work from anywhere
  • unlimited personal time off (minimum 4 weeks)
  • quarterly company-wide day off for self care
  • flexible working hours (we are async)
  • 16 weeks paid parental leave
  • mental health support services
  • stock options
  • learning budget
  • home office budget & IT equipment
  • budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

  1. Please fill out the form below and upload your CV with a PDF format.
  2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
  3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

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10d

Director of Financial Operations

Informa MarketsAbingdon, United Kingdom, Remote

Informa Markets is hiring a Remote Director of Financial Operations

Job Description

Taylor & Francis are looking to bring on a leader with a strong technical skillset and strategic vision to lead the transformation of their finance systems and operational landscape.  With a background in managing diverse technology teams through varied project work, they will be able to demonstrate the ability to drive project delivery through cross functional and divisional collaboration whilst providing managerial support to a wide geographically diverse team.

Closing date for applications: Friday 24th of May 2024

This role is open to candidates based in the UK. You must have the right to live and work in the UK. This role will be hired on a hybrid basis, with at least 1 day per week worked from our office in either Milton Park, Oxfordshire (OX14) or 240 Blackfriars, London, and the rest of your time worked remotely from your home office. 

What you’ll be doing:

The Director of FInancial Operations is responsible for devising and implementing the strategic vision for finance systems and associated T&F applications.  The role provides managerial responsiblity for ten individuals based in the UK and Bengaluru covering business analysis, data architecture, visualisation, scenario planning and automation.  This role includes supporting day-to-day operations, as well as, medium and long-term development in support of business needs and strategy.

What you'll be doing:

  • Lead the Reporting Strategy for Finance to drive business value through a combination of business engagement and an evolution of the toolsets and data landscape used in T&F.
  • Overall line management ownership of the 10 finance professionals including BA, PBI, data architecture, TM1 and Alteryx specialisms.
  • Responsible for the veracity, automation, and quality assurance of monthly financial statements / reporting inventory in line with the required timetable.
  • Define and manage the Reporting Strategy / BI project roadmap through to successful delivery, manage stakeholders, plan, and mobilise resources.
  • Embed an analytical culture within the BI team and work with other functional experts to create and embed a common framework for data treatment and analytical standards.
  • Drive continuous improvement and innovation in finance operations, leveraging best practices, industry standards, and emerging technologies.
  • Key interface between customers and the system development teams driving forward the reporting landscape across all platforms.
  • Collaborate with senior stakeholders across the business, including finance, IT, HR, and operations, to ensure alignment and integration of finance systems and processes.
  • Manage the relationships with ELT level down to position Finance as a digital driver sitting at the heart of the wider company strategy.
  • Drive Finance through a transformation into a digital first, data led function through implementation of better tools and data handling techniques.
  • Provide leadership, guidance, and coaching to the finance operations team, fostering a culture of excellence, collaboration, and diversity.

Qualifications

The ideal candidate will have:

  • Bachelor's degree in finance, accounting, business, or related field. Master's degree or CPA preferred.
  • Significant experience in system delivery roles, including previous experience in a senior management or director role.
  • Proven track record of leading and managing technology teams across different geographies and cultures.
  • Strong knowledge and experience in finance systems and processes, including ERP, BI, reporting, budgeting, forecasting, and analytics.
  • Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage senior stakeholders and external partners.
  • Strategic, analytical, and problem-solving mindset, with the ability to drive change and innovation.
  • Understanding of senior board member roles and responsibilities and how these interact with each other
  • Extensive experience of aetting and managing agile technology projects
  • Strong data literacy and stewardship techniques are essential
  • Flexible, adaptable, and resilient, with the ability to work in a fast-paced and dynamic environment.

Skills and Behaviours Required

  • Strong teamwork and business partnering at a senior level
  • Strategic vision and conviction
  • Decision making under within a pressurised environment
  • Team leadership and associated soft skills
  • Conflict management and clear alignment to RACI agreements
  • Good technical and analytical skills
  • Strong Commercial and customer focus
  • Negotiation skills and resilience
  • Proactive nature but strategically aligned effort

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Muddy Sneakers is hiring a Remote Development Manager

Job Description Job Title: Development Manager

Direct Supervisor: Development Director Location: Remote, work from home within NC—preference for the Eastern North Carolina

Hours: Full Time Equivalent (35 hrs/week) M-F, 10am-3pm “office hours” with flexible scheduling options beyond these hours. Some nights and weekends throughout the year.

Compensation: $55,000 - $65,000

DESCRIPTION

Muddy Sneakers operates at the crossroads of outdoor science instruction, public education, and conservation to awaken in children a deeply felt connection to the natural world – one that inspires curiosity, stimulates learning, and brings new life to classroom performance. We envision a world where every child has the opportunity to form a connection to nature and benefit from the wellness it provides. We are committed to becoming a national model for closing the science literacy gap, ensuring diversity thrives in the outdoors, and instilling an understanding of one’s role in the greater ecosystem. In doing so, we cultivate healthier generations committed to the stewardship of our natural resources.

We’re seeking a skilled fundraiser to drive a minimum of $500,000 in revenue annually. Responsible for implementing approved strategies for new business development and existing annual campaign efforts, designed to obtain funds from individuals, foundations, corporations, and governments.

This position is an integral part of the Muddy Sneakers Development team.

Essential Roles and Responsibilities: ● Develops and maintains multi-channel annual campaigns and procedures while monitoring and analyzing donations received. ● Manages donor acknowledgment processes and granting organization contributions. Prepares proposals, reports, letters, brochures, and other written materials as needed and required by donors. ● Works with staff to identify potential donors through research, contact with existing donors, and other sources of information. Solicits current donors and prospects through presentations in key target markets – this may be done in conjunction with staff and board members. ● Supports the development and preparation of grant proposals, reports to funders, provides solicitation materials, and other correspondence and printed matter necessary to carry out solicitations and cultivations. ● Responsible for prospect/donor identification, cultivation, visitations, conducting events, solicitation campaigns, and using volunteer leaders: May recruit and train volunteers to network and solicit funds. ● Manage development aspects of annual special events including, but not limited to Mountainfilm, salon events, receptions, and donor shadowing. In such cases, coordinates the in-kind giving, raffles, guest invitations, seating, arrangements, menu selection, and entertainment. Additionally, oversees all logistical arrangements leading up to the event, as well as when the event has been concluded. ● Assists in creating policies and strategies for achieving required financial goals. ● Contribute to organizational storytelling, curating connections with media and influencers. ● Support the Development Department across all fundraising initiatives and efforts as requested.

Other Roles and Responsibilities: ● Contribute to positive organizational culture through intentional and identifiable actions. ● Work effectively across all departments to ensure knowledge and alignment of funding needs and opportunities. ● Support employee engagement in the stewardship and recognition of donors across the organization. ● Work effectively within budget and help manage the resources and expenses within the department. Supervisory Duties: ● This is not a supervisory position but requires engagement with high-level donors, partners, interns, and volunteers and successful leadership skills for managing cross-departmental projects. ● The role works closely with the Development Director, Major Gifts Officer, and administrative personnel.

Qualifications: Knowledge, skills, and ability— ● Experience in developing and stewarding individual, foundation, and corporate relationships with the ability to develop and execute donor fundraising events. ● Excellent verbal and written communication skills ● Excellent collaboration skills, organizational skills, and astute attention to detail ● Affinity for working with people and experience working successfully with a variety of constituents, high-level volunteers, partners, and team members ● Proven budget and project management in accordance with short- and long-term financial goals In addition, the Development Officer will demonstrate the following competencies: ● Project Management-identifies and thinks through all necessary steps of a project, setting appropriate deadlines, moving seamlessly between prioritized tasks, identifying required participants, and holding self and others accountable to outcomes and deadlines. ● Strategic Thinking-takes into account and analyzes various points of view and data to form a perspective appropriate for the execution of a plan that is in line with organizational priorities, including identifying or anticipating problems and implementing solutions. ● Creative and Innovative Thinking- can build partnerships that meet the community's needs effectively in alignment with the mission of Muddy Sneakers. Education or formal training— ● Professional experience of five years or more in any of the following areas highly preferred: non-profit fundraising; donor development; portfolio management; grant writing; project management; volunteer engagement. Experience— ● Proven experience with multi-channel direct mail and annual engagement campaigns, highly preferred ● Proven experience working with and engaging leadership volunteers ● Understanding of tax planning principles and techniques that favor charitable giving ● Experience specific to independent work with donors, companies, and foundations ● Knowledge of Razor’s Edge NXT and Google Suite preferred

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND WORKING CONDITIONS: Work Environment— ● This position is in service of Muddy Sneakers’ organization, focusing on developing community in some of our key target markets. ● This is a work-from-home, remote role, with some travel to our regional offices and throughout NC. The Development Officer is provided with a laptop computer and is asked to maintain consistent at-home office hours and schedules, while working independently and remotely with Muddy Sneakers’ staff. This position must be able to work independently and integrate into major donor and professional corporate environments. ● The Development Officer is expected to work regularly with partners, donors, and the Muddy Sneakers’ team throughout the state of NC. Some evening and weekend work is required. Physical Demands ● This role necessitates joining donors in the field to shadow expeditions ● Possible moving of boxes that contain programming or other materials (not a requirement)

Benefits ● Full-time position (35+ hours/week) with a salary range of $55,000 - $65,000 per year ● 10% health insurance stipend, up to $400/month ● 3% Simple IRA match ● Competitive PTO schedule with days awarded, not accrued ● 11 additional paid office holidays as well as closure the last week in December ● Respect for work-life harmony, including consideration of flexible schedules and occasional remote work ● Pro deals, which include deep discounts on outdoor gear providing 30 - 50% off retail prices with ● established brands ● Opportunity to build a legacy through strengthening public education and connecting children to nature

To apply: Please Submit a Resume and Cover Letter through our Breezy Platform: https://muddy-sneakers.breezy....

Muddy Sneakers is a NC-based 501(c)3 non-profit environmental education organization with programming hubs in Brevard and Salisbury, North Carolina. We partner with public schools "to awaken in children a deeply felt connection with the natural world -- one that inspires curiosity, stimulates learning, and brings new life to classroom performance."

The Core Values of Muddy Sneakers include: Access, Belonging, Experiential Learning, Conservation, and Well-Being. We know that a rich diversity of perspectives and wisdom is imperative to our mission and can only come from a wide variety of life experiences. MS is committed to attracting, developing, and retaining exceptional people and to creating a work environment that is dynamic, rewarding, and responsive, enabling each of us to realize our potential. Our team is committed to a growth mindset and recognizes that healthy change requires intention, humility, and lifelong learning.

Muddy Sneakers' work environment is safe and open to all employees and partners, respecting and valuing the full spectrum of race, color, religious creed, sex, gender identity, sexual orientation, national origin, political affiliation, ancestry, age, disability, genetic information, veteran status, and all other classifications protected by law in the locality and/or state in which you are working. The requirements listed in our job descriptions are guidelines, not hard and fast rules, and if you have 75% of the qualifications listed we encourage you to apply. Your experience refers to paid and unpaid experience, including volunteer work, which helps build the competencies, knowledge, and skills that translate directly to our openings. Applying gives you the opportunity to be considered.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Muddy Sneakers P.O. Box 10971, Raleigh NC 27605; 828-862-5560; www.muddysneakers.org

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Celonis is hiring a Remote Senior Value Engineer

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Role:

As aValue Engineer, you are spearheading our mission of data-driven business transformation with our customers. You will work in partnership with the Celonis Sales Teams and have full responsibility for the end-to-end value journey of our customers. You are our customers trusted advisor and help them achieve their strategic goals and realize significant value using Celonis EMS. In collaboration with our partners and Celonis Services, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. You will blend deep process and industry expertise with a proven consulting skill set with strong analytical skills at the forefront of one of the fastest-growing tech companies worldwide.

The work you’ll do:

Identify & Frame Value

  • Discover and translate customers’ strategic priorities into high-impact Celonis use cases
  • Build demos and business cases, leveraging industry benchmarks and best practices in order to win new customers 
  • Undertake Value Assessments or Proof-of-Value Projects and communicate the value opportunity and strategic roadmap to C-Level executives

Realize Value

  • Facilitate business value workshops and use Celonis to identify and qualify opportunities for process enhancement
  • Derive improvement measures in core business functions and initiate improvement actions and enterprise-wide change initiatives
  • Present results and realized value to senior management and C-level executives

Scale Value

  • Responsible for the end-to-end customer value journey, landing, expanding, adoption and renewing
  • Build a strategic expansion roadmap for customers embedding Celonis EMS as a strategic business transformation platform in their organization and therefore drive adoption and expansion
  • Provide feedback to our product development teams to enhance the Celonis platform and Apps based on new use cases

The qualifications you need:

  • Level of Experience: Minimum 4 years experience in a management consulting firm or similar SaaS organization with a background in pre/post- sales consulting, strategy consulting, business process improvement, digital transformations, or customer value realization
  • Value Selling Methodology:You have advanced knowledge and experience following the Celonis value selling methodology alongside the customer journey: including discovery, qualification, value assessment and PoV’s, and demonstrate the full value potential of Celonis EMS
  • Product Expertise:You are an expert in guiding the customer’s IT team throughout their EMS journey, demonstrating hands-on the power of EMS and accelerating value realization by building dashboards, Apps, Action Flows
  • Value Realization:You have advanced knowledge and expertise in identifying and prioritising use cases, implementing improvement measures and becoming a change agent for the customer by establishing an operating model and training users for the customer to realize value and renew/expand their subscription with Celonis
  • Project Management:You are able toplan and manage project scope, expectations and timelines. You will need to manage multiple projects across your aligned accounts that will be at different parts of the value journey. Also, you will leverage partners from the Celonis Ecosystem wherever possible.
  • Executive Stakeholder Management:Proven experience in preparing and communicating results to stakeholders and management, both internally and externally.
  • Domain Expertise:Leverage your advanced business domain expertise, such as in Finance or Supply Chain as well as strategic transformation initiatives (e.g. Shared Services Transformation or System Transformation) and build a compelling value roadmap for the customer
  • Industry Expertise: You have advanced industry expertise and a proven ability to develop a deep understanding of industry trends and strategic opportunities of the C-Suite and build an integrated Celonis EMS roadmap

What Celonis can offer you:

  • The unique opportunity to work with industry-leading process mining technology
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
  • Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
  • Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
  • A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us

Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.

Join us as we make processes work for people, companies and the planet.


Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

Accessibility and Candidate Notices

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11d

Senior Director of Operations

PostscriptRemote, Anywhere in North America

Postscript is hiring a Remote Senior Director of Operations

Postscript is redefining marketing for ecommerce companies. By introducing SMS as an entirely new channel for ecommerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Greylock, Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world class organization. 

We are seeking a strategic and experienced Senior Director of Operations to join our team and drive our revenue growth initiatives. The ideal candidate will be a seasoned professional with a strong background in revenue operations, business operations, data analysis, revenue systems, and cross-functional collaboration. This role will be instrumental in developing and implementing strategic initiatives to optimize our revenue processes, maximize efficiency, and enhance the overall customer experience.

This role is 100% remote.

 

Primary duties

  • Develop and execute strategies to optimize the end-to-end revenue cycle, from lead generation to customer retention, with a focus on scalability and efficiency.
  • Lead and mentor a team responsible for sales operations, customer success operations, marketing operations, and business operations
  • Collaborate closely with Sales, Marketing, Customer Success, and Finance teams to align revenue operations with overall business objectives.
  • Analyze sales performance metrics, revenue trends, and customer behavior to identify opportunities for growth and improvement.
  • Drive the implementation and optimization of revenue management systems and tools to streamline processes and enhance productivity.
  • Develop and maintain robust reporting and forecasting mechanisms to provide actionable insights to the executive team.
  • Support bi-annual  financial planning cycles and quarterly go-to-market goal setting, owning all revenue forecasting and ongoing administration of sales compensation/commissions.
  • Establish and monitor key performance indicators (KPIs) to track progress towards revenue targets and operational goals.
  • Lead cross-functional initiatives to improve sales efficiency, enhance customer satisfaction, and drive revenue growth.
  • Leveraging qualitative and quantitative insights, analyze and monitor performance against goals to provide transparency to stakeholders and influence both product roadmaps and go-to-market plans
  • Consistently and proactively communicate, enable, and govern existing and new processes impacting revenue organizations, customers, and cross-functional partners
  • Stay informed about industry trends, market dynamics, and best practices in revenue operations to continuously innovate and optimize our approach. 

 

What We’ll Love About You

  • 8+ years of experience in revenue operations in the SaaS or E-commerce industry, with 1+ year of management consulting experience preferred
  • High emotional intelligence
  • Experience optimizing revenue processes via process engineering, software and tools, such as Salesforce, Gong, Hubspot, Vitally, and Outreach
  • Exceptional communication, project management, collaboration, and influencing skills with the ability to prepare thoroughly for critical questions
  • Proactively analyze, recommend improvements and communicate efficiency and effectiveness of revenue operations to senior leadership team
  • Strong quantitative and qualitative analytical skills
  • Experience managing complex projects with multiple stakeholders
  • Detailed oriented and organized - particularly in the context of building complicated business systems and analyzing downstream impact and scalability
  • Experience leading and developing high-performing teams in a fast-paced and dynamic environment
  • Strategic mindset with the ability to think critically, solve problems, and drive results
  • Passion for innovation, continuous improvement, and delivering exceptional customer value
  • Openness and responsiveness to feedback

 

What You’ll Love About Us

  • Salary range ofUSD $195,000 - $215,000 base plus generous variable compensation and significant equity (we do not have geo based salaries)
  • High growth startup - plenty of room for you to directly impact the company and grow your career!
  • Work from home (or wherever. Fully remote company.
  • Fun - We’re passionate and enjoy what we do
  • Competitive compensation and opportunity for equity
  • Flexible paid time off
  • Health, dental, vision insurance

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.

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International Dairy Queen, Inc. is hiring a Remote Senior Franchise Development Manager, International (Remote)

Job Description

Finds, evaluates and on-boards new international franchisees.  Assesses new market opportunities for feasibility and attractiveness.  Works with the regional development teams to manage international development efforts outside of the US and Canada. Works closely with international leadership, the International Development team, Design & Construction (DAC) and Legal on the execution of international development strategies.  

This role will also be expected from time to time to represent IDQ at key industry events both in the US and internationally.    

Essential Functions:

  • FINDING NEW FRANCHISEES AND OPENING NEW MARKETS:Finding and evaluating new franchisees; assessing new market opportunities as per feasibility and attractiveness; Working directly with existing franchisees on development opportunities in new markets and countries; Negotiating development agreements and creating and assessing business plans and financial models
  • MANAGING EXISTING FRANCHISEES AND EXISTING AGREEMENTS: Assessing franchise health and new unit performance, capital structure, and growth readiness. Managing key strategic development projects, including development training courses (“Development College”), asset design, market planning and brand promotional activity.
  • DEVELOPMENT PROCESSES:Provide leadership and support to core development processes, including site approvals, site logic, forecast/actual, design approvals, exceptions, and contract issuance/execution.  
  • DEVELOPMENT PROJECTS:Other development special projects as required; examples include Development College curriculum, revised DQ international promotional materials, Mexico GIS project, and others as required.

Qualifications

Education and Qualifications:

  • Bachelor’s degree in Business, Finance or Economics or other related degrees required.  Master’s degree in Business, preferred.
  • 6 to 8 years of experience in international franchising, either on the franchisor or franchisee side, ideally in restaurants; some preferred backgrounds include development, M&A, law, operations, finance or construction/design.
  • A process and detail-oriented relationship builder, with an intuitive understanding of franchisee/franchisor relationships, substantial sales/commercial skills.
  • Ideal candidate will have a good international professional network, and an understanding/familiarity with major players in the industry and the ability to identify, and reach, successful potential DQ franchisee candidates.
  • Excellent commercial and analytical skills, including financial analysis, contracts, and strategy.
  • Ability to travel up to 33% to all international countries.

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VPLS Inc is hiring a Remote Business Analyst - Sales Operations

Business Analyst - Sales Operations - Evocative - Career Page

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16d

Business Analyst

Spinnaker SoftwareParklands, Cape Town, ZA Remote
agilesqlscrum

Spinnaker Software is hiring a Remote Business Analyst

Our Business Analyst Team is growing, you have an opportunity to be part of the team.

Could this be for you?

You will enjoy working in this environment if you are a professional who thrives in the proactive involvement of projects from inception to completion. You can see the bigger picture and break it down into smaller key components. Your strengths lie within problem-solving and the way you think about concepts. You are committed to deliver and take ownership of your work. You envision a career in which you play an active role in an innovative and growing company. 

As a Business Analyst, what do you do?

You take accountability for business requirements and ensuring that the solutions developed meet these requirements.  You understand and can contribute to systems solution design.  You can document both  requirements and solutions and maintain such documentation.  You get to build and maintain strong client relationships both internally and externally.  

Must Have:

  • Applicant must be based in Cape Town or surrounds
  • Retail Industry Experience
  • 7+ years working as a business analyst in a software development environment 
  • Solid knowledge and experience of the SDLC 
  • Excellent written and verbal communication skills 
  • Previous exposure to Agile Methodologies such as Scrum 
  • Experience querying data using SQL 
  • Own transport  
  • The availability to travel to clients for meetings if/when required 
  • Grade 12 Certificate or equivalent N3 


Not required, but preference will be given to applicants with:

  • Formal Business/Systems Analysis qualification(s) 
  • Formal Scrum or Agile qualification(s) 
  • Formal IT-related qualification 


You should know:

This is a full-time remote work position. There may be occasions where you might be required to meet for workshops at our Head Office in Parklands or travel to clients.  Working remotely means that you need to be online during work hours, also during load shedding, and have access to good quality video and audio equipment (web cam, headset, etc.)

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17d

Business Process Specialist

EurofinsCork, Ireland, Remote

Eurofins is hiring a Remote Business Process Specialist

Job Description

Reporting to the Eurofins PSS President, Europe, the function of this role is to provide expertise and support to the European business leaders in relation to the various business processes that are in place, both locally and as required by our global structure. It is a dynamic, varied and fast paced environment and this role will serve Eurofins businesses across 10 countries in Europe.

Job Responsibilities

  • Co-ordination and administration of business required KPIs, for example ESG (environment, safety & governance) data, CO2 reduction data, and other Group required metrics
  • Pricing analysis function and deliverables of Group metrics
  • Cost analytics – for example IT, intercompany and allocations of consumption
  • Support with Inter-Company agreements
  • Net Promoter score process management
  • IT distribution list management
  • Internal Eurofins systems support in relation to legal entity status and information
  • Insurance data coordination
  • Generation of specific business metrics for client business review meetings
  • Financial budget preparation support
  • Identifying opportunities for improvement and translating them to projects for approval and subsequent execution.
  • Performing other ad hoc tasks and duties that may be required in order to perform the role.

 

Essential Duties and Responsibilities:

  • Demonstrates and promotes the company vision
  • Assist with providing the necessary planning, organization, direction, and control to meet the goals of the company.
  • Establish and maintain professional business relationships with clients, industry officials, and peers.
  • Contribute to the Management team and provide input toward the financial growth and development of the company.
  • Contribute to projects for the overall operational success of the scope
  • Assist with optimization of day to day operations of the business
  • Understand and follow each Quality System document relevant to employment responsibilities, e.g., methods, SOPs, etc.  when contributing to projects
  • Performs other duties as assigned

 

Qualifications

  • Degree Level or equivalent in business management
  • Demonstrated computer skills – requires excellent MS Office experience (especially advanced Excel, Outlook)
  • Demonstrated ability to plan, multi task and prioritise
  • Demonstrated teamwork, communication (written & verbal), and organisational skills
  • Proven ability to work independently
  • Ability to meet deadlines consistently
  • Very strong analytical skills
  • Positive attitude and sense of urgency
  • Ability to take complex concepts and reduce them to step by step plans and actions, and help others do the same
  • Ability to think critically and solve problems quickly
  • Excellent internal client service skills, attention to detail, and persistence.
  • Proficiency within GxP environments is a plus

 

Proficient in English; proficiency in other European languages is an advantage.  

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Mindoula Health Inc is hiring a Remote Senior Healthcare Business Analyst

Mindoula is a pioneering healthcare company that leverages technology and data to transform the delivery and efficacy of behavioral health services. We are dedicated to improving member engagement and public health outcomes through innovative, data-driven solutions. We are seeking a Senior Healthcare Business Analyst with a keen interest in healthcare analytics, and a proven ability to translate complex data, requests, and requirements into actionable information that leads to the enhancement and creation of data related solutions. In this role, you will be instrumental in capturing key business requirements and managing expectations against those requirements. You will lead initiatives from conception to completion, working closely with business stakeholders and other members of the data organization in a collaborative and agile environment.

Location...

This is a 100% remote position in the United States. Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

What you'll do...

  • Analyze and interpret healthcare data to identify trends, patterns, and insights that inform operational and clinical strategies.
  • Engage directly with stakeholders to gather, clarify, and prioritize their requirements through workshops, interviews, and other requirement-gathering methods.
  • Develop business cases and functional specifications for new data applications and tools.
  • Craft and execute SQL queries for data extraction and conduct exploratory data analysis.
  • Work collaboratively with project managers and sponsors to ensure clear communication and understanding of project progress, outcomes, and timelines.
  • Prioritize and manage multiple projects and tasks in a dynamic, fast-paced environment.
  • Develop and maintain core operation policies and procedures that enable knowledge sharing, compliance, and operational efficiency

What you'll need...

  • Bachelor’s degree in Business Administration, Management Information Systems, Computer Science, IT, or a related field, or equivalent professional experience.
  • Minimum of 7 years of experience as a Business Analyst within the healthcare industry, preferably in care delivery or population health management.
  • Strong proficiency in SQL and data visualization tools such as Tableau, Power BI, or Looker. Experience with Holistics is a big plus.
  • Familiarity with scripting languages (e.g., Python, R) for data manipulation and analysis would be a plus.
  • Exceptional analytical and problem-solving skills, with a demonstrated ability to translate complex data into actionable insights.
  • Excellent interpersonal and communication skills, capable of working effectively with stakeholders at all organizational levels.
  • Detail-oriented with a proven ability to manage simultaneous tasks and projects.


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    Lark Health is hiring a Remote Strategy Manager

    About Lark
    Lark is the world's largest A.I. healthcare provider, contracted to manage 30M+ patients living with or at risk of chronic disease. Lark is a companion app on the user’s phone providing real-time coaching, guidance, and health insights to users. We are on a mission to disrupt the healthcare industry and make the world a healthier, happier place. Come join our team!
     
    The Role
    As part of Lark’s Strategy team, you will work closely with our Director of Strategy to help support market and competitive analyses and develop strategic recommendations to drive business goals and company objectives. You will leverage your resourcefulness and communications skills to act as an internal “management consultant” to support key strategic initiatives.  The ideal candidate will have a strong background in business analysis and healthcare industry knowledge, preferably with PBMs and employers. 
     
    What You’ll Do
    • Closely track and analyze competitor activities - including product offerings, market positioning, pricing strategies, and customer feedback
    • Conduct market research on the healthcare landscape, digital health trends, regulatory changes, and partnership opportunities, along with other ad hoc market research 
    • Synthesize information into clear and compelling presentations, reports, and summaries for various stakeholders - the audience includes executives, sales teams, and internal departments
    • Collaborate with product and marketing teams to provide input on market needs and competitive positioning
    • Support RFP Manager with incoming RFP requests - coordinating with cross-functional teams and providing input on RFP responses 
    What You’ll Need
    • 2+ years of healthcare market experience, preferably working with PBMs or employers 
    • Expertise with Google Suite and Office applications (including Excel)
    • Strong analytical skills and proficiency in market research and business analysis
    • Excellent written and verbal communication skills with the ability to effectively articulate complex ideas and influence stakeholders
    • Experience working in a cross-matrixed, team-oriented, and fast-paced environment
    • Management consulting experience is a plus
    • Comfortable performing various tasks as needed in a startup environment
    Working at Lark
    Lark offers the option to work remotely in the United States.  U.S. Salary Range: $96,700 - $138,800. The salary offered to a selected candidate will be based on several factors, including location, level, and will vary depending on confirmed job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in a bonus and a stock award program, as applicable. The company is headquartered in Mountain View, CA.
     
    Lark is an Equal Opportunity and Affirmative Action Employer. We believe that diverse teams foster innovation and add to our mission-driven culture.We strongly encourage people from underrepresented groups to apply.
     
    #LI-KF1
    #LI-Remote

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    18d

    Partner Operations Manager

    SquareSan Francisco, CA, Remote

    Square is hiring a Remote Partner Operations Manager

    Job Description

    The Industry Relations & Operations (IRO) team manages all the partnerships and operations involved in the payments supply chain for our global footprint. From developing strategy and infrastructure to working with external partners, we find the best ways to move money across different networks and countries in a way that is cost-effective, available, scalable, secure and forward-looking. As the Partner Operations Manager within IRO, you will help adapt and evolve our relationships with card networks and acquirers. Working alongside product, compliance, engineering and other teams, your role will be to support IRO’s agenda and help Square grow and adapt in the dynamic landscape of the industry in which we operate. You will manage payment operations in the U.S. and support key activities, initiatives and priorities as we grow the business. You will work cross-functionally with teams to help resolve technical payment issues, monitor payments activity and performance, ensure proper setup of strategic sellers and provide operational support. 

    You will:

    • Support day to day acquiring operations in the US and current partnerships through detailed and proactive account management
    • Conduct research/investigation into specific payment issues and collaborate cross-functionally with internal stakeholders to resolve operational and payment issues Provide operational support for marketing activities 
    • Translate technical changes to internal stakeholders to ensure compliance with upcoming network release requirements 
    • Support the wider payments team to operationalize and solidify strategic partnerships and vendor relationships to put in place new products and infrastructure that will future proof Square's business and ensure resiliency
    • Manage challenging situations with partners to successful resolution while knowing when it is appropriate to escalate a situation 
    • Manage our analysis and monitoring tools to ensure that we drive operational excellence in everything that we do 
    • Support our external program management efforts to drive analysis and problem solve with card networks, banks, and industry partners to maximize benefits to Square and our customers while driving down inefficiencies and cost

    Qualifications

    • 4+ years of experience and solid understanding of the payment industry and its current evolution both domestically and abroad. Prior experience at a global payments network or acquirer or issuer strongly preferred.
    • Ability to work cross functionally and interact at all levels with diverse roles including engineers, business partners and executive leadership to achieve strategic results
    • Familiarity with data pertaining to merchant, acquirers, networks and gateways
    • Clear written and verbal communication and presentation skills
    • The successful candidate will have a demonstrated ability to deal with ambiguity; think strategically and analytically about business, product, and technical challenges; as well as earn trust with and influence others. A strong sense of ownership, drive to have an impact, and entrepreneurial spirit are musts
    • Dexterity and appetite to develop your skill set across roles such as relationship manager, problem solver, troubleshooter, and analytics manager, interrogating new payment network rules, pricing and billing changes, contract changes, interchange updates and account managers at our bank and network partners

    Even better:

    • Deep analytical skills - ability to query and analyze data sets to support strategy or resolve issues (e.g. SQL skills)
    • Proven track record of success managing programs and projects with cross functional partners across markets 
    • You understand network rules, interchange, the PSP business model, connectivity, data exchange and key performance indicators related to payment processing. You have a high level understanding of technical payment specifications (such as ISO 8583) and the ability to translate business needs into technical requirements

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    19d

    Business Analyst

    Default PortalUnited Kingdom Remote

    Default Portal is hiring a Remote Business Analyst

    Business Analyst

    Location: Remote – must be UK based

    Work Pattern: Full-time/Permanent

    Security Clearance: BPSS

    The Company:

    At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

    The Role:

    We are seeking a dynamic and energetic individual to join our team as a Business Analyst. The successful candidate will play a crucial role in supporting various business analysis activities and driving forward a number of projects. We are looking for a smart individual who can make a significant impact and contribute to the success of our organisation. Strong stakeholder management skills are essential for this role.

    Key Responsibilities:

    • Collaborate with key stakeholders to elicit and document business requirements.

    • Analyse, validate, and prioritise requirements to ensure alignment with project objectives.

    • Evaluate existing business processes and identify opportunities for improvement.

    • Work closely with cross-functional teams to streamline and optimise business processes.

    • Assist in project planning and coordination to ensure timely delivery of project milestones.

    • Monitor project progress and proactively address any issues or bottlenecks.

    • Perform data analysis to support decision-making processes.

    • Generate insights and recommendations based on data trends and patterns.

    • Build and maintain strong relationships with stakeholders at various levels.

    • Communicate effectively to ensure alignment between business needs and project outcomes.

    • Prepare and maintain comprehensive project documentation, including project plans, status reports, and issue logs.

    • Generate regular reports to update stakeholders on project progress.

    • Contribute actively to a positive and innovative team culture.

    Requirements:

    • Proven experience as a Business Analyst, demonstrating successful contributions to project delivery.

    • Strong analytical and problem-solving skills.

    • Excellent written and verbal communication skills.

    • Ability to work in a fast-paced environment.

    • Proficient in the use of business analysis tools and techniques.

    • Dynamic and energetic approach to work.

    • Proactive and self-motivated.

    • Strong interpersonal and relationship-building skills.

    Benefits:

    • Join a rapidly expanding start-up where personal growth is a part of our DNA.

    • Benefit from a flexible work environment focused on deliverable outcomes.

    • Receive private medical insurance through Aviva.

    • Enjoy the benefits of a company pension plan through Nest.

    • 25 days of annual leave plus UK bank holidays.

    • Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.

    • Participate in a generous employee referral program.

    • A highly collaborative and collegial environment with opportunities for career advancement.

    • Be encouraged to take bold steps and embrace a mindset of experimentation.

    • Choose your preferred device, PC or Mac.

    Diversity & Inclusion:

    Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

    • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.

    • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.

    • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.

    • By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

    This role at Amber Labs is a permanent position, and all employees are required to meet the Baseline Personnel Security Standard (BPSS). Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.

    What Happens Next?

    Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.

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    Agero is hiring a Remote Field Operations Manager

    About Agero:

    Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visitwww.agero.com.

    Role Description and Mission:

    We're looking for a service oriented and resilient Field Operations Manager who is passionate about customer service, helping others and delivering strong results.

    The Field Operations Manager creates and manages the overall service delivery strategy for all services for an assigned network region.  Responsible for improving service delivery metrics, customer satisfaction and reducing costs within the candidate’s area of focus.  Performs root cause analysis to identify underperforming markets and executes on a strategy to improve performance metrics. Fosters strong partnerships with key providers through education of best practices.  Manages providers to meet assigned performance metrics for all services. Assists with coordinating competitive intelligence and market feedback on essential issues.

    Key Outcomes

    • Implements a master strategy for assigned region and creates action plans to improve CSI and reduce claims expense.
    • Coach service providers on overall performance within assigned region.  
    • Communicates product and process changes to individual providers.
    • Builds and maintains positive relationships with clients and service providers while providing enhanced service level performance.
    • Coordinates and completes targeted proactive analyses for managing network performance.

    Qualifications:

    • Bachelor’s degree in business or equivalent experience. 
    • 3 - 5 years of related supplier or asset management and/or procurement related experience. 
    • Previous service experience in service delivery is a plus. 
    • Strong analytical, communication and relationship building skills are a requirement.
    • Excellent performance management and relationship building skills. 
    • Exceptional written and verbal communication skills.  Works in a fast-paced environment, builds strong partnerships. 
    • Utilizes good judgment, analytical and decision-making skills. 
    • Works independently with minimal guidance.

     

    Hiring In:

    • United States: AZ, FL, IL, KY, MA, MI, NC, NM, TN, GA, NH and VA

    D, E & I Mission & Culture at Agero:

    We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.

    The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.

    THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

    To review Agero's privacy policy click the link:https://www.agero.com/privacy.

    ***Disclaimer:Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contactrecruiting@agero.com.

    ***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero's recruiting team directly at recruiting@agero.com.

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