IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Customer Success Manager will partner with Sales and Customer Success Managers to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key stakeholders, and ultimately achieve renewals for our most valued accounts.

As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

What you’ll do:

• Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
• Build a solid understanding of all IAS products and processes
• Manage a dynamic, high-volume list of clients (buy side)
• Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services
• Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
• Prepare regular reporting and data analysis of client activity
• Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions
• Attend external meetings and present to clients
• Create process and methodology documentation
• Develop client relationships to incorporate a deep understanding of client goals
• Communicate client needs and act as an internal advocate for owned clients

What you’ll need:

• Ideally 2-5 years' experience in AdTech, Agency or brand experience
• Experience in successfully working across a diverse client portfolio with multiple client stakeholders
• Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable, strategic recommendations
• Understanding of online advertising and marketing industry is a must
• Ability to learn quickly and grasp different processes and systems
• Enthusiasm to work in a fast-paced and demanding environment
• Ability to prepare clear and concise client-ready documents
• Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
• Ability to work independently as well as part of a team
• Fluency with Microsoft PowerPoint, Word, Excel
• Experience working in Salesforce and with IAS in your current role is a plus

About Integral Ad Science

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com.

To learn more about us, please visithttp://integralads.com/ 

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership.

#LI-Hybrid

No Agency Submissions Accepted.

In this role, you will know your customers, build trust, and drive value so customers can maximize the value of their investment. 

Every day, you will manage the customers in your portfolio, partnering with our cross-functional team at Illumio.  

To thrive in this role, you must support and guide your customers, so they achieve their objectives. 

About the Team:

Illumio’s Support and Services organization ensures our success in deployments, expansions, and in building trusted partnerships with our clients. Joining our team means solving problems that matter—securing over one million workloads globally and stopping cyberattacks and ransomware from spreading into cyber disasters. Illumio is trusted with securing the most sensitive infrastructure in our client’s environments.   

We are in a unique position from other security companies in that we don’t have 10s or 100s of products to support. When you engage with a client, you will build strong relationships based on expertise from a knowledgeable team that supports you with a precise and proven product portfolio. That, combined with being a Zero Trust Leader, creates a customer-base that is incredibly loyal and seeking a true partnership.  We do everything we can to make our clients successful. 

Key Responsibilities:

• As a Customer Success Advisor (CSA), you are a critical part of the Customer Success Organization reporting to the Director of Customer Success. Your role will be directly tied to value generation for our customers, by helping them develop the right strategy to onboard, adopt, and successfully utilize Illumio's products to achieve their desired outcomes. The results of your efforts should lead to healthy, adopted, referenceable customers that achieved value-based outcomes and are eager to expand their use of Illumio across their organization. 

• Develop cross-functional knowledge that spans IT Security, IT Operations, Infrastructure, and Application Portfolio Management practices. Your ability to partner with all teams within Illumio (like Sales, Professional Services, Support, Product Management, Engineering, Office of the CTO, ) to drive a strategic roadmap for your customers will be vital to your success. 

• Customer Adoption - inspect customer adoption issues and run specific plans to increase adoption health where required to ensure that all customers are wildly successful with Illumio's platform.

• Renewals - tie adoption health to renewal and ensure that value is being delivered. You will be expected to forecast your upcoming renewals whilst managing the process from start to finish.

• Expansion - partner with Sales to identify expansion opportunities and ensure we realize the expansion sales potential within your portfolio.

• Establish “trusted advisor” relationships with the executive stakeholders and technical teams on the customer side while working seamlessly with our account team to extend Illumio’s reputation and position as a vendor.

• Establish, confirm, and document the “definition of success” with the customers executive sponsors through quarterly ‘Executive Business Reviews’.

• Build a strategic roadmap for every customer that defines how they should consume and adopt Illumio’s products to meet their desired outcomes.

• Monitor the Adoption Health across all accounts within your portfolio.

• Marshall the support of our cross-functional organization to successfully onboard a customer quickly and with the highest quality possible.

• Identify product or feature gaps, coordinate responses and timelines with the Illumio product team and successfully orchestrate their delivery.

•  Capture and document Customer Use Cases, value stories, and other useful information to help contribute to, and increase the depth of our Customer Success repository.

Experience:

• 5+ years of experience in Customer Success, Technical Account Management, Professional Services, or related, customer-facing role.

• Ideally you will have worked within the Cyber Security or Enterprise SaaS space.

• Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the platform.

• Excellent communication skills verbal, written and presentation.

• Detail-oriented with the ability to set priorities and be flexible in an ever-changing environment.

About Illumio:

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging. 

Pay Range:

$ 144,000 - $173,000 USD

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, location, experience, knowledge, skills, abilities, as well as internal equity, alignment with market data, or applicable laws.

Benefits:

At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program.#LI-AF1 #LI-REMOTE

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

We are looking for a Service Engineerto join us as we build cutting-edge technology solutions!  This is your opportunity to be part of a team that is committed to delivering best-in-class service to our customers.  

Are you a seasoned technical support professional with a passion for digital advertising? As a Service Engineer, you'll provide advanced technical support for online advertising global sales teams. Your primary focus will be on supporting paid search results on platforms such as Bing, AOL, and Yahoo!. Collaborate closely with internal teams to drive product improvements, resolve complex issues, and ensure customer satisfaction. This role requires a strong customer service mindset, technical expertise, and the ability to thrive in a fast-paced environment. 

Responsibilities: 

• Perform deep technical investigations to isolate and solve complex performance issues for Advertising customers and partners. 
• Resolve customer issues in accordance with service level agreements (SLAs), balancing speed and quality. 
• Contribute to product improvements by filing bugs, design change requests, and assisting developers in fixing and shipping them to production. 
• Drive root cause analysis and service improvements in partnership with various engineering teams. 
• Communicate effectively with sales teams and partners by composing timely Global Alerts and issue visibility correspondence. 
• Create process and troubleshooting documentation to enable knowledge sharing across support teams. 
• Conduct data and trend analysis to provide insightful customer stories and influence product roadmaps. 
• Collect and align customer feedback on products and services, acting as the voice of the customer. 
• Provide thought leadership to influence strategy when engaging with customers and partners. 
• Drive revenue upsell opportunities by identifying and recommending customer-centric optimization opportunities. 
• Prioritize and deliver against client planned technical initiatives, including consultations and implementations. 
• Support effective rollouts of new pilots and features, ensuring stable and low friction releases globally. 
• Anticipate customer issues and design and automate platform checks to engage with Engineering proactively. 

Qualifications: 

• Bachelor’s degree in Computer Science or related technical discipline. 
• Minimum three (3) years of experience in a technical support or software development organization. 
• Practical experience running online systems built on Azure or similar cloud providers for at least three (3) years. 
• Minimum two(2) years of experience in Python, C#, JavaScript, or any object-oriented programming (OOP) languages. 

Preferred Qualifications: 

• Experience in technology support, training, consulting, or development, with a focus on products and technologies. 
• Bilingual proficiency in languages such as Spanish, French, German, Italian, Portuguese, traditional Chinese, Korean, or Japanese. 
• Strong technical background in web and networking technologies, languages, compilers, and developer tools. 
• Familiarity with Azure concepts and security technologies such as Sentinel, and Azure Active Directory. 
• SC900 security certification would be a plus. 

This role requires occasional night and weekend on-call work to address urgent incidents. If you're passionate about customer service, have a growth mindset, and thrive in a collaborative environment, we want to hear from you. Join us and make a difference in the digital advertising industry! 

Salary Range 

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $80,000 to $100,000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. 

Equal Opportunity Employer 

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com 

Blueprint believes in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

• Medical, dental, and vision coverage 
• Flexible Spending Account 
• 401k program 
• Competitive PTO offerings 
• Parental Leave 
• Opportunities for professional growth and development 

Location:Remote 

ABOUT ROCKET MONEY ????

Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

We’re currently looking for a full-time Customer Experience Associate who shares this mission and wants to contribute to our support team as we continue to grow.

ABOUT THE ROLE ????‍♀️

• Use an online chat platform to talk with Rocket Money's members.
• You’ll provide excellent customer service, answer questions about the app, assist members with their accounts, and solve general issues.
• Provide resources and guide members on how to maximize their Premium Memberships.
• Escalate technical issues to the engineering team and communicate solutions to members.
• Draft support articles and assist with creating member tutorials.
• Use the Rocket Money app regularly and provide detailed feedback to the product team on beta features.
• Other duties as assigned by supervisor.

Only short-listed candidates will be contacted for an interview.

ABOUT YOU ????

• You have an interest in personal finance and a desire to see others succeed in managing their money.
• Great Communication -- Your writing is impressive and you love talking with people!
• Empathetic -- You're able to relate to and validate our member's experiences and find meaningful solutions to make the situation better.
• Proactive Problem Solving -- you’re able to identify possible issues and potential resolutions.
• Workflow Management -- You know how to efficiently balance multiple competing priorities.
• Taking Initiative -- You’re willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improve.
• Self-Motivation -- You're committed to improving professionally and personally. You love to push yourself to the limits of your ability.
• Customer service experience in a B2C tech company is a plus!

WE OFFER ????

• Health, Dental & Vision Plans
• Competitive Pay
• Matching 401k
• Unlimited PTO
• Lunch daily
• Snacks & Coffee
• Commuter benefits
  
  

Additional information: Salary range of $20 - $24/hour + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Rocket Money is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Customer Experience Consultant

Why We Have This Role

This role is pivotal in delivering program consulting services to existing Qualtrics customers, spanning various industries, to shape world-class CX programs. You'll interface directly with client stakeholders, understanding their business needs, and guiding them through the development and enhancement of their Customer Experience Programs. By collaborating with other Qualtrics teams, you'll expand Qualtrics' footprint within client accounts, contributing to our growth and impact.

How You’ll Find Success

• Consultative Approach: Ability to provide post-sale consulting and advisory support, translating customer needs into actionable recommendations and supporting plans.
• Industry Expertise: Strong understanding of CX program design and execution, with at least 5 years of experience in CXM across major industry verticals.
• Strategic Thinking: Capability to understand industry trends, shape forward-thinking solutions, and drive impactful outcomes for clients.
• Effective Communication: Clear and concise communication skills to influence stakeholders and drive consensus decisions.
• Project Management: Proficiency in defining and managing tasks, ensuring timely delivery, and mitigating risks for advisory deliverables
• Adaptability: Willingness to travel up to 25% and collaborate with diverse teams and clients across different locations.

How You’ll Grow

• Professional Development: Opportunity to further develop expertise in CX design, delivery, and consulting through hands-on experience and learning opportunities.
• Leadership Skills: Chance to play a role in evolving and enhancing CX programs, honing leadership and problem-solving abilities.
• Industry Recognition: Possibility to contribute to thought leadership content, academic articles, and conference presentations, enhancing visibility and recognition in the CXM domain.

Things You’ll Do

• Consulting Services: Provide post-sale consulting support focused on delivering client office hours and expert coaching sessions across a wide array of CX topics, like: program governance, establishing a center of excellence, survey design best practices/survey reviews, digital CX program design best practices, creating role-based dashboards that drive action, building systems of action/closing the loop, CX metric target setting, enabling customer-centric cultures, demonstrating ROI of CX, etc.
• Stakeholder Engagement: Foster collaborative relationships with key stakeholders to ensure the ongoing success and impact of CX programs.
• Project Management: Define and manage project tasks, budgets, and risks, while maintaining effective, proactive communication with all stakeholders.
• Operational Optimization: Scale and optimize CX advisory services delivery by developing operational standards, processes, and templates.
• Thought Leadership: Contribute to the design of new platform features, develop thought leadership content, and participate in conferences or webinars.

What We’re Looking For On Your Resume

• CX Expertise: 5-8 years of CX program design and delivery experience across major industry verticals.
• Educational Background: Bachelors Degree required. Advanced degree in a research or business-centric field preferred.
• Methodological Knowledge: Strong understanding of CX program design best practices and ability to demonstrate pragmatic strategies and tactics to drive CX program adoption, enhancement, and activation within organizations.
• Communication Skills: Exceptional writing and presentation skills, with the ability to influence stakeholders, at multiple organizational levels, effectively.
• Certifications: CCXP/CXPA certification or other CX-related certifications desired.

What You Should Know About This Team

• Collaborative Culture: We foster a collaborative environment where team members work together to drive impactful outcomes for our clients.
• Industry Impact: Joining our team means engaging with some of the world's most recognizable brands and contributing to their CX program success and organizational impact.

Growth Opportunities: You'll have ample opportunities for professional growth and development, with support for further education and certification.

Our Team’s Favorite Perks and Benefits

• Medical, Dental, and Vision coverages as well as generous 401(k) match
• Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• $1800 Experience bonus to be used for an “Experience” of your choosing
• 6 weeks parental leave for all parents, with an additional 6-8 weeks for birthing parents. Parents can also take advantage of our 4 week part-time transition period back to work.
• Other parental benefits include fertility coverage of two cycles of fertility assistance, adoption assistance, cloud village daycare within walking distance of Provo office, Milk Stork for shipping breast milk home when you are traveling

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

At Invoca, we live by our four core values:

• Figure it Out: we take ownership of our work and are given the freedom to blaze our own trails
• Help Each Other Thrive: we foster an inclusive and humble culture that allows us to build value for both our customers and our people
• Continuous Improvement: we challenge the status quo every day to develop creative solutions that make our products better and our customers more successful
• Light the Customer's Way: we don't just sell a product or turn on a service; we are partners and trusted advisors who support and invest in our customers and their success

If these values resonate with you, we encourage you to come join us - we are building something special.

About the Team:

As a Principal Customer Success Manager at Invoca, you will have a deep level of engagement with your customers and take an active leadership role on the CSM team. While this is an individual contributor position, you are expected to coach and mentor other team members, always driving Continuous Improvement and establishing best practices. Our CSMs understand our customers’ business, goals and challenges. We serve as trusted advisors, recommending solutions to the challenges they face today and to the ones we know they will need to prepare for. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle to help them unlock the most value from our solutions and services.

About the Role:

We are seeking an expert Customer Success Manager to coach, advise and support our most strategic customers. Like any traditional CSM role, you will be responsible for executing on SaaS principles such as software adoption, retention and expansion. However, at Invoca, we go the extra mile. Here, the Principal Customer Success Manager takes the initiative to understand and align your Executive stakeholders’ business needs. We know how to support customers and when to call in our team of experts across the company from Sales, Marketing, Technical and Professional Services as well as Invoca’s amazing Leadership team to ensure the success of our customers. Our goal is to provide such support and expertise to our customers that their business is better because of the solutions Invoca provides.

This role will focus on customers in the Telecommunications vertical. The Principal CSM will manage a subset of Invoca’s largest and most strategic Telecommunications customers. Knowledge of this industry and the business challenges facing this vertical will be extremely beneficial in this role.

You Will:

• Serve as a trusted advisor to a targeted, high touch portfolio of 2-3 companies by listening to your customers, understanding their business objectives, pain points and revenue goals. Provide guidance and solutions to help them achieve results through Invoca.
• Provide support throughout their lifecycle, ensuring customer and Invoca achievements are met through adoption, growth and renewal plans.
• Translate the strategic needs of the customer to actional program initiatives and execute on those such as conducting regular milestone check-in calls. Conduct strategic business reviews and steering committee meetings that are meaningful and relevant to the customer’s strategic business goals and objectives.
• Understand the customer’s full organization. Develop rapport across teams to uncover business pain and strategic mapping of Invoca value to solve those challenges.
• Grow usage of Invoca’s Revenue Execution platform across accounts through proactive engagement, education, strategic touchpoints and effective planning. Partner with Sales to ensure a common revenue growth goal for your portfolio of accounts. Acts as a lead generation partner for the Enterprise Sales organization. 
• Monitor and influence product usage, customer engagement and satisfaction feedback.
• Coordinate the involvement of other Invoca personnel including executive leadership, sales, support, services, marketing and product development to meet account performance objectives and customer expectations.
• Drive new business growth through customer advocacy and reference-able initiatives.
• Understand how to translate business requirements into technical solutions to enable business architects to build effective solutions
• Build strong relationships across adjacent technologies and partners to drive increased value for customers

You Have:

• 10-15 years' experience in Customer Success Management in B2B SaaS / Enterprise Software 
• 3-5 years' experience creating or optimizing campaigns with marketing and advertising technology such as Google Ads, Bid Management or programmatic media platforms - or with one of our competitors
• Ability to build strong rapport and establish trust with Executive level customer contacts as well as establish and maintain credibility through a consultative approach.
• Demonstrable experience indefining and implementing a strategic roadmap with and for customers to maximize the business impact of their investment in B2B SaaS. Deep experience in techniques to foster product adoption at scale for a diverse user base with conflicting needs and priorities. 
• Proven track record of demonstrated ability to on-board, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty
• Experience with Revenue Execution technologies such as Invoca other Call Tracking solutions, LivePerson, Sprinklr (or similar) required 
• Excellent organizational and project management skills to juggle multiple priorities and effectively motivate cross-functional teams to align on execution.
• Excellent communicator with strong listening skills and technical aptitude
• Experience with Salesforce, Gainsight and other Software-as-a-Service preferred
• Strategic marketing agency (eg Omnicom, WPP, Publicis) or Consultancy (eg Deloitte, Accenture etc) experience preferred, including prior experience in working “on site” with customers
• Experience in working in Enterprise Healthcare, Automotive, Financial Services and/or Telecommunications verticals strongly preferred
• A self-starter who takes the initiative to get things done

Preferred:

• Experience supporting Telecommunications customers as a SaaS provider or at a Telecommunications company supporting Revenue Execution
• Knowledge of marketing technology or call center software technology

Salary, Benefits and Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - $145,000 - $165,000.00/year, plus bonus potential
• Please note, per Invoca's COVID-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

Recently, we’ve noticed a rise in phishing attempts targeting individuals who are applying to our job postings. These fraudulent emails, posing as official communications from Invoca aim to deceive individuals into sharing sensitive information. These attacks have attempted to use our name and logo, and have tried to impersonate individuals from our HR team by claiming to represent Invoca. 

We will never ask you to send financial information or other sensitive information via email. 

DEI Statement:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote